Presentation of Quality Control
Presentation of Quality Control
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Apply Quality Control 12/29/20
APPLY QUALITY
CONTROL
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Apply Quality Control 12/29/20
COURS TITLE;-APPLY QUALITY CONTROL
The course covers how to
Implement Quality Standards,
Assess quality of service delivered,
Record information,
Study causes of quality deviations and
complete documentation
Introduction
Quality Control
Quality Control is the process involved within the system to ensure job
management, competence and performance during the manufacturing of
the product or service to ensure it meets the quality plan as designed.
Quality control is a process by which entities review the quality of all
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factors involved in production.
Quality Control: “A part of quality management focused on fulfilling
quality requirements”
Just measures and determines the quality level of products or services. It is
a process itself
This approach places an emphasis on three aspects
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Quality control emphasizes testing of products to uncover
defects, and reporting to management who make the decision
to allow or deny the release, whereas
Quality assurance attempts to improve and stabilize
production, and associated processes, to avoid, or at least
minimize, issues that led to the defects in the first place
Quality Control is the most important inspection control of all
in
. cases where, despite statistical quality control techniques or
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In this course we will cover the concept of quality control and how to apply
quality control regarding to our maintenance work.
The total quality of maintenance depends upon will- designed plans,
systems, procedures, the use of proper tools and test equipment, the adoption
of correct technical practices, and the creation of a conductive environment
The flow diagram is widely used during planning of quality controls
The term Quality has Variety of meanings
Such as:
Grade
Degree of preference
Degree of excellence
Measure fulfillment
Product Control
The purpose of the control is to decide whether or not the product conforms
to the product quality goals.
Facilities Control
Most operating processes employ physical facilities: equipment,
instruments, and tools.
Increasingly the trend has been to use automated processes, computers,
robots, etc
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The elements of design for facilities control are well known.
Establish a schedule for conducting facilities maintenance.
Establish a checklist—a list of tasks to be performed during a maintenance
action.
Train the maintenance forces to perform the tasks
Assign clear responsibility for adherence to schedule
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Quality Assurance is all the planned and systematic actives implanted
within the quality system that can be demonstrated to provide
confidence that product or service will fulfill the requirement of quality
– Emphasis on finding and correcting defects before reaching
market
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Dimensions of Quality
Performance - main characteristics of the product/service
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Reliability - consistency of performance
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An Evaluation to indicate the needed corrective responses
Improved uniformity of the product.
Decrease in rejection rate.
Higher productivity.
• Convenience
• Reliability
• Responsiveness
• Time
• Assurance
• Courtesy
• Tangibles 19
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Examples of service quality
Dimension Examples
• Recognition helps improve client satisfaction and the quality of services provided to
organization by:
• Giving all levels of management away to” walk the quality service talk ”and
Project teams
Quality circles
Project team teams characteristics
— Concurrent engineering
Temporary in nature
standard.
Quality of Design
Quality of design deals with the inflexible conditions that the product or
service must minimally posses to satisfy the requirement of the customer
or organization .It implies that the product or service must be designed to
meet at least expensive while still meeting the customer expectation.
Quality of design is influenced by such factors as the type of product,
cost profit policy of the firm, request the product.
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This procedure defines the process for quality of design:
Approving design for competence prior to issue
Reviewing and revising as necessary and ensuring proper
support of new revisions.
Ensuring that changes and current revision status of design are
identified.
Ensuring that relevant versions of applicable designs are
available at points of use.
Ensuring that design remains legible and readily identifiable.
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Inspection
Inspection is the examination of certain critical machines or parts equipment or machines to
determine their state or condition.
It is useful for planning and programming of actions, which help to maintain accuracy of the
machine, and the prevention of unwarranted breakdown.
The inspection routine would involve carrying out checks for.
Any abnormal vibrations, or any abnormal noise
the temperatures of all the bearings to ascertain that they are at acceptable levels
Leakage from if they are excessive
Oil levels and condition in sump and
Grease nipples to ensure that they are not dry
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The frequency of inspection is determined by an engineering analysis, which
considers the following parameters:
a. Age of the machine, its condition and value
b. Strictness and power of service
c. Hours of Utilization-one, two or three shifts?
d. Weakness to wear and tear is the machine subjected to dirt, friction, fatigue stress,
corrosion, smoke, and ash?
e. Weakness to damage is the machine subjected to severe vibration, overloading,
mistreatment, heat and freezing cold?
f. Safety requirements and consideration
g. Criticality of item if very critical, then the item may need daily inspection 43
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Inspection is the art of comparing materials, products, or performances with established
standards.
According to Spiegel and Lansburg inspection is the process of measuring the qualities of product
or services in terms of established standards.
Objective Of Inspection
To sort out in the maintenance system which tend towards poor quality?
To protect the customers or organization from receiving a product of sub standard quality.
To help the engineering and other department concerned with production by compiling
Information regarding the performance of the product with specification
The reduction of the risk
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Visual inspection
On vehicle visual inspection is daily review of operators reports such as:
Tires steering, suspension, drive system.
Coolant, exhaust, fuel systems.
Lights and other electrical system parts
Leaks , both liquid and air
Body damage
Breaks
Instruments and gauges
Safety devices
Emergency equipment
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Wheels ,rims etc
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Physical inspection
It always using measurements depending on the manufacturer manual or specification, physical
inspection mainly contain physical quantities such as;
Length
Time
Evaluating delivered service by using the appropriate evaluation parameters
Material specification The engineering requirement for judging the acceptability of particular
characteristics.
The specification contains
Name of the material
Manufactured year
Manufacture country 46
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Serial number
Identify Causes of faults and taking corrective action
Identifying causes of faults
When we assess quality services so many faults were made due to:-
Lack of well trained or qualified technician in the specific filed
Lack of working area
Un use of update maintenance technology system Poor working tools or working
The absent of quality control group
Budget shortage
Technical errors
Natural influence
Low grade raw material or local spare part
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preventive
Quality Control
maintenance according schedule 12/29/20
The corrective actions are
I. Gradual procedure through a sequence of successive planning steps
II. Permanent visualization and documentation of all planning steps
III.Team method
Steps to solve the problem
Define the problem and establish an improvement
Define measures and collect data
Analyze the problem
Generate potential solutions
Choose a solution
Implement the solution
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Monitor(accept)
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the solution to see if it accomplishes the goal 12/29/20
LO3 Record Information
1. Record basic information on the quality performance
Basic model of a control system for planned maintenance is given in the nerve center is the maintenance control
center which has all the important and valuable master-records such as
Measuring materials, component parts and products
Recording basic information on quality performance
Maintaining records of work quality
• Maintenance schedules
• Capacity records
• History records
• Work orders/job cards
• Work specification
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• Records forControl
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What is process;- A process is the transformation of a set of inputs, which can
include materials, actions, methods and operations, into desired outputs, in the form
of products, information, services or generally results.
What is Control:- All processes can be monitored and brought ‘under control’ by
gathering and using data. This refers to measurements of the performance of the
process and the feedback required for corrective action, where necessary
Data Collection:-Data should form the basis for analysis, decision and action, and
their form and presentation will obviously differ from process to process.
Information is collected to discover the actual situation.
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Types of data
1- Counting
2- Measurement
Numeric information will arise from both counting and measurement.
Data that arise from counting can occur only in discrete steps
In practice, process improvement often can be advanced by the correct
presentation
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LO4 Study Cause of Quality Deviation
What is a deviation? (variation)
A departure (parting) from standard practices or specifications.
resulting in non-conforming material / or processes, with potential to impact on
product quality, safety, efficacy or data reliability.
Planned and unplanned deviation
Different levels of deviation: critical, major, minor
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Identify cause of output deviation
There are many factors which affects quality out puts these are
Working tools
Materials
Machines
Type of labor
Working condition
Measuring instrument
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Service Delivery, which includes such matters as
Rudeness (bad manner)
Delay(slowed down)
Failure to Take Action
Incorrect or inappropriate Action
Mistakes
Inefficiency
Failure to Reply to Correspondence
Failure to give reasons
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How to manage deviations
Regulatory requirement to capture all sorts of deviations involves in order to
maintain the continuous improvement of processes and systems
All collection production deviations (planned or accidental) covering all
manufacturing facilities, equipment's, operations, distribution, procedures,
systems and record keeping should be reported and investigated for corrective
and preventative action (CAPA)
Deviation should be documented when there is a deviation from methods or
controls in manufacturing documents, material control documents, and/or
standard operating procedures
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Considerations for Deviation Management
Develop policy on deviation
Determine approach (methodology) i.e. differentiation among various
deviations.
Tracking (marking)of deviation
Trending of deviation
Create database (software based or manual system) to assist in
tracking and trending(change direction) of deviations
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Misconduct of a serious nature, such as complaints about actions that are
• Unreasonable
• Unjust or unfair
• Improperly discriminatory
• Based on improper motives
• Irrelevant considerations
• Based on mistakes of law
• Inaccurate facts
Misconduct that is
Unethical in nature
Disagreeing to law
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LO5 Complete Documentation
All service elements, requirements and provisions incorporated in the quality
system should be defined and documented as the part of the service organization
Appropriate quality system documentation include the following
Quality manual
Quality plan
Procedures
Quality Records
Documentation control
Internal quality examinations 59
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Quality records
The management should establish a policy for access to the quality records quality
provide this information
The degree of achievement of the quality objectives
The level of customer or organization satisfaction and dissatisfaction with the
service
The result of the quality system for review and improvement of the service
Analysis to identify quality developments
Corrective action and its effectiveness
The skills and training of technicians or man power
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Competitive comparisons
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Quality Documentation: The documents that describe and encompass the quality
system as defined in this criteria. The documentation may be a single bound
document or may be various documents found in various locations throughout the
maintenance facility. These may be in either printed or electronic form
GenerallyThe Quality Documentation Includes:
Documented Quality Policy.
Quality Manual.
Documented Procedures.
Documents identified as needed for the effective planning, operation and
control of our processes.
Quality Records.
Thank you
For
Listening
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LEAST NOT
LAST
Thank you
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