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Office Management and Business Research

This document provides an overview of office management and business research. It defines an office and describes the characteristics and functions of a modern office, including primary functions like collecting and distributing information and secondary functions like communication and resource management. It also outlines the role of the office manager and the elements, principles, and process of scientific office management. The document then defines business research and describes why managers need better information and the value of acquiring research skills. It also outlines different types and styles of research and characteristics of good research. Finally, it discusses the manager-researcher relationship and potential conflicts.

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valerie joy camemo
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662 views26 pages

Office Management and Business Research

This document provides an overview of office management and business research. It defines an office and describes the characteristics and functions of a modern office, including primary functions like collecting and distributing information and secondary functions like communication and resource management. It also outlines the role of the office manager and the elements, principles, and process of scientific office management. The document then defines business research and describes why managers need better information and the value of acquiring research skills. It also outlines different types and styles of research and characteristics of good research. Finally, it discusses the manager-researcher relationship and potential conflicts.

Uploaded by

valerie joy camemo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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OFFICE MANAGEMENT

and BUSINESS
RESEARCH
Prepared By:
OFFICE MANAGEMENT
WHAT IS OFFICE?
The definition of OFFICE is rich and includes a place of business, clerical or
professional activity, the personnel working in such a place, a position of
authority or trust(mainly historically) the support functions of a major
household. We are mainly interested in the office as a place of business,
clerical or professional activity.
A MODERN OFFICE
CHARACTERISTICS OF MODERN OFFICE

• An indispensable unit
• Management information
• An important Service Function
• Memory and Control Centers
• Specialization and Decentralization
• Office is a work and not a place
ROLE OF MODERN OFFICE
• Assist in Decision Making
• Medium of communication
• For Coordination
• A memory Center
• Control Center
• Nerve Center
FUNCTIONS OF MODERN OFFICE

• PRIMARY FUNCTIONS
• SECONDARY FUNCTIONS
PRIMARY FUNCTIONS are:
• Collecting Information
• Organizing and Processing Information
• Retaining Information
• Distributing Information
SECONDARY FUNCTIONS are:
• Internal and External Communication
• Evolving an efficient & responsive work system
• Managing Stationary & Equipments
• Keeping assets safe and protective
• Human Resource Management
• Public Relations
• Organizing, Planning, Directing and Controlling
• Coordinating the Activities
• Facing Day to Day challenges
OFFICE MANAGEMENT

• Is the organization of an office in order to achieve a


specific purpose and to make the best case of the
personnel by using the most appropriate machines and
equipment , the best possible method of work and by
providing most suitable environment.
Elements of Office Management

• Personnel
• Means
• Environment
• Purpose
OFFICE MANAGER

• Is the one who heads the office, organizes


and controls the other activities to ensure
efficiency.
Functions of Office Manager
• Planning, organizing, directing and control
• Placing and lay out of office
• Maintaining right atmosphere
• Staffing
• Developing corresponding system
• Public Relations
Process of Scientific Office Management
• Setting up the standard tasks
• Research of time, motion and methods
• Best method of doing standard task
• Training methods
• Standardization
• Worker management relations
Principles of Scientific Management
• Defining the objectives
• Locating the problems
• Analyzing the problem
• Searching the solutions
• Selection & training personnel
• Planning
• Cooperation
BUSINESS RESEARCH
What is Business Research?

• A systematic inquiry whose objective is to


provide information to solve managerial
problems.
Why Study Research?

• Research provide you with the knowledge and


skills needed for the fast-paced decision making
environment.
Why Managers need Better Information

• Global and Domestic competition is more dynamic


• Organizations are increasingly practicing data mining
and data warehousing
The Value of acquiring Research Skills
• To gather more information before selecting course of action
• To do a high level research study
• To understand research design
• To evaluate and resolve a current management dilemma
• To establish a career as a research specialist
Types of Studies used to do a Research

• Reporting
• Descriptive
• Explanatory
• Predictive
Different Styles of Research
• Applied Research- used in business to build knowledge and
develop product solution.
• Pure Research/Basic Research- is conducted with the sole
objective of contributing to existing knowledge by gathering
information.
What is a Good Research?
• Following the standards of scientific method
- Clearly defined
- Research process detailed
- Research design thoroughly planned
- Limitation frankly revealed
- High ethical standard applied
What is a Good Research?
• Following the standards of scientific method
- Adequate analysis for decision makers needs
- Findings presented unambiguously
- Conclusion justified
- Researchers experience reflected
The Manager-Researcher relationship
• Manager’s Obligation
-Specify problems
-Provide adequate background information
-Access to company information gatekeepers
• Researchers Obligation
-Develop a creative research design
-Provide answers to important business questions
Manager-Researcher Conflicts
• Manager’s limited exposure to research
• Manager sees researcher as a threat to personal status
• Researcher has to consider corporate culture and political
situations
• Researcher’s isolation from managers
When Research should be avoided
• When information cannot be applied to a critical managerial
decision.
• When managerial decision involves little risk.
• When management has insufficient resources to conduct a
study.
• When cost of study outweighs the level of risk of the decision.

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