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Intercultural Communicatio N: " One of The World's Most Significant Problems: Intercultural Relations "

1. The document discusses intercultural communication, defining it as communication between people from different cultures. 2. It outlines the lecture, covering the nature of intercultural communication, domains of cultural differences, and steps towards effective communication. 3. Cultural differences can be seen in verbal communication like word choice and message organization, and nonverbal communication like eye contact, gestures, and concepts of time. Developing cultural awareness and treating all cultures equally are important steps towards effective intercultural communication.

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Winter Bacalso
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57 views38 pages

Intercultural Communicatio N: " One of The World's Most Significant Problems: Intercultural Relations "

1. The document discusses intercultural communication, defining it as communication between people from different cultures. 2. It outlines the lecture, covering the nature of intercultural communication, domains of cultural differences, and steps towards effective communication. 3. Cultural differences can be seen in verbal communication like word choice and message organization, and nonverbal communication like eye contact, gestures, and concepts of time. Developing cultural awareness and treating all cultures equally are important steps towards effective intercultural communication.

Uploaded by

Winter Bacalso
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 38

INTERCULTURAL “…one of the world’s most

COMMUNICATIO significant problems: intercultural


relations…”

N Edward T. Hall
OUTLINE OF TODAY’S LECTURE

1. The Nature of Intercultural Communication

2. Domains of Cultural Differences

3. Steps Towards Effective Communication


THE NATURE OF
INTERCULTURAL PART I

COMMUNICATION
DEFINITION
Intercultural communication
is:

communication between at least


two people from different
cultures.
INTERCULTURAL
COMMUNICATION
The exchange of
messages between
and among people
with diverse cultures.
WHY STUDY
INTERCULTURAL COMMUNICATION?

 Increasing interaction between people due to globalization

 Increasing diversity in workplaces

 Increasing need to develop caring, responsible and ethical business


leaders
DEFINITION OF CULTURE
The total of the inherited
ideas, beliefs, values,
and knowledge that
constitute the shared
bases of social action.
(Culture Dictionary.com)
FUNDAMENTAL CHARACTERISTICS
OF CULTURE
INTERCULTURAL DOMAINS

National cultures
Social groups
Ethnic groups
Genders
Age or generational groups

(and more…)
IMPLICATIONS

If intercultural communication is communication between at least two


people from different cultures…

 Different types of cultures shape communication.

 Caring, responsible and ethical business leaders must be effective intercultural


communicators.
DOMAINS OF
CULTURAL PART II
DIFFERENCES
DOMAINS: VERBAL

Choice
of words Organization of
messages
DOMAINS: NON-VERBAL

Body language

Eye contact

Laughter

Touch

Tone, volume and speed

Turn-taking and silence


Cultural Differences in Nonverbal Communication
EYE CONTACT
Americans look directly in each other’s eyes when talking.
When eyes shift and avoid meeting those of the other,
Americans may sense disinterest or perhaps even deception.
(Carteret,2011)

In China, long eye contact makes people feel weird.


(Matsumoto,2006)

In Japan and Africa, prolonged eye contact is offensive and


disrespectful. (Maddisonkropp, 2015)
FACIAL EXPRESSION
Smile is one of the most common expressions among
different cultures.

Americans smile freely at strangers.


Asians smile not only to express joy and friendliness but
also to convey pain and embarrassment.
Russians consider smiling strange and even impolite.
GESTURE
/ˈJES-CHƏR/

-purposive movement of our fingers, hands, arms, head,


shoulders, legs or feet for nonverbal communication.

In India, nodding the head means NO while shaking


it means YES. (Guo, 2012)
In Japan, bowing indicates respect and an
acknowledgment of rank.
GESTURE
/ˈJES-CHƏR/

Americans use their index finger to point; the


Germans use their little finger; the Japanese and
Thais, the entire hand.

To start counting, the Germans use their thumb;


the Japanese their little finger; and the Indonesians,
their middle finger.
GESTURE
/ˈJES-CHƏR/

It is always rude to hand an object to another


person with your left hand in the Middle East
because that hand is reserved for matters of
personal hygiene. (Edmonds, 2015)

A hearty belch is a sign of appreciation for the


cook in India. (Edmonds, 2015)
TOUCH
In China, a lot of girls like holding each other’s
hands or putting an arm on the other’s shoulder
while walking on the street.

For Americans and Europeans, this action seems


too close, and some of them may think that the
girls are homosexuals. (Guo,2012)
GESTURE
/ˈJES-CHƏR/

In most Asian countries, patting the head is


inappropriate because the head is a very sacred
part of the body.

In some cultures, particularly in Asia, restrain the


desire to pat a child on the head; there’s a belief
that such a touch would damage the child’s soul.
POSTURE
- the way we sit, stand, walk and carry ourselves.

Putting hands inside the pocket while standing is


disrespectful in Turkey.

Sitting the legs crossed is offensive in Ghana.


TIME
In the US, time is gold; hence, respect for
efficiency and the success of economic
endeavors are generally based on time.

In the East, treat time as endless and


limitless.
TIME
Venezuela is another place where being early or
on time is being rude. When invited to someone’s
home for a meal, arrive ten to fifteen minutes
later than the requested time; otherwise, you will
be considered too eager, even greedy.
(Middleton, 2015)
STEP TOWARDS
EFFECTIVE PART III

COMMUNICATION
STEPS TOWARDS EFFECTIVE
COMMUNICATION

Develop a sense of cultural


awareness.

Treat all cultures and cultural groups


as your equal.
STEPS TOWARDS EFFECTIVE
COMMUNICATION
STEPS TOWARDS EFFECTIVE
COMMUNICATION
Do not lapse into your own language
while in the presence of others who do
not speak it

Take responsibility for the


communication (e.g., if miscommunication
happens, it is not always the other person’s fault)

DO NOT STEREOTYPE


CONCLUSION

Intercultural communication

 Respects people as part of a group AND as


individuals.

 It is not just about interaction between national cultures.


CONCLUSION
Intercultural competence:

 Helps you deliver your messages clearly,


appropriately and persuasively.

 Enables you, as a business leader, to contribute to


a just and equitable world.

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