RECAP

1. There are times when clear

and effective communication is
not reached due to certain
factors and this is called
COMMUNICATION
_______________________
BREAKDOWN
 RECAP

2. These are the natural or

environmental condition that act
as a barrier in communication in
sending the message from
sender to receiver.
Physical Barriers
_______________________
 RECAP
3. These are called as mental
barriers. These refer to social
and personal issues of a speaker
towards communicating with
others.
 
Psychological Barriers
 RECAP
Linguistic
4. ______________
Barriers pertain
conflicts with regard to language
and word meanings.
 RECAP
Cultural
5. _____________pertain to
Barriers
communication problems
encountered by people
regarding their intrinsic values,
beliefs, and traditions in conflict
with others.
 Verbal
Communication
Verbal communication refers
to an interaction in which words are
used to relay a message. For effective
and successful verbal communication,
use words to express ideas which can be
easily understood by the person you are
talking to. Consider the following:
Appropriateness
The language that you use should be appropriate
to the environment or occasion.
Brevity
Speakers who often use simple yet precise and
powerful words are found to be more credible.
Clarity
The meanings of words, feelings, or ideas may be
interpreted differently by a listener; hence, it is
essential for you to clearly state your message
and express your ideas and feelings.
Ethics
Words should be carefully chosen in
consideration of the gender, roles, ethnicity,
preferences, and status of the person or
people you are talking to.
Vividness
Words that vividly or creatively describe things
or feelings usually add color and spice to
communication; hence, you are encouraged to
find ways to charm your audience through the
use of vivid words.
 Nonverbal
Communication
• Nonverbal communication
refers to an interaction where
behaviour is used to convey and
represent meanings. All kinds of
human responses that are not
expressed in words are classified as
nonverbal communication.
 Types of Nonverbal Symbols

A. Kinesics (Bodily Motions)

- the study of body language as a
form of nonverbal communication.
- includes eye contact, facial
expressions, gestures, and posture.
• Eye contact – maintaining eye contact
signifies that you pay attention to the
conversation.
• Facial expression – You can always choose
which expression you can show or hide.
• Gestures - refer to any purposive
movement of fingers, arms, hands, head or
shoulders to emphasize or suggest
something.
• Posture – conveys message to your listener.
B. Paralanguage (Use of Voice)
- refers to the nonverbal sounds
accompanying oral language
- can help shape the meaning of
the message or completely
change it.
Some Nonverbal Sounds Used in
Communication
• Tone (Vocal Quality) – the distinct sound of
one’s voice
• Speed – refers to the rate of speech of how
fast you are talking
• Pitch – refers to the highness and lowness
of voice
• Volume – refers to the loudness or softness
of voice.
C. Haptics (Use of Touch)
- The study of how touch is used to
deliver a message. Culture defines
the meaning of human touch; it
varies according to age, sex, and
status of the people interacting.
Heslin and Harper classify touch into 5
categories according to function.
a. functional/professional touch

Verbal and Nonverbal Communication

b. social/polite touch
c. friendly/warm touch
d. love/intimate touch
e. sexual touch
D. Proxemics (Use of Space)
- refers to the way people use space to
convey meaning
• Permanent Structure – refers to immovable
places in which we live or work in.
• Movable objects – The type of objects and
their arrangement in a room depend on the
intended message.
• Informal space – It is a person’s invisible
comfort zone, an intimate space around
him/her at any given time.
E. Personal Appearance
- depends on his/her age, gender, race,
educational attainment and profession
- the way you dress and groom also
communicates your social and cultural
roles and personal qualities
• Clothes – The type of occasion or context often
suggests what a person should wear, but even
when the dress code is restricted, a person’s
personality is still evident.
• Hairstyles – Your hairstyle also gives off a
message.
• Accessories – Accessories such as piercing,
jewelry, and the like tell something about status.
• Tattoos – Some cultures use tattoos as a way of
distinguishing ranks and showcase their cultural
heritage.
REMEMBER:
• Verbal communication refers to an interaction in
which words are used to relay a message.
• Nonverbal communication refers to an interaction
where behaviour is used to convey and represent
meanings.
• There are five types of nonverbal symbols: kinesics,

paralanguage, haptics, proxemics and personal

appearance.
Test 1. Directions: Write True if the
statement is correct and False if it is not.
Write your answers on a one whole sheet of
pad paper.
1. Verbal communication refers to an interaction in
which words are used to relay a message.
2. Nonverbal communication refers to an interaction
where behaviour is used to convey and represent
meanings.
3. All kinds of human responses that are not expressed
in words are classified as verbal communication.
4. Paralanguage refers to the nonverbal sounds
accompanying oral language
5. Haptics is the study of how touch is used to deliver a
message.
6. Kinesics is the study of body language as a form of
nonverbal communication.
7. Proxemics refers to the way people use space to convey
meaning
Verbal and Nonverbal Communication
8. Gestures refers to any purposive movement of fingers,
arms, hands, head or shoulders to emphasize or suggest
something.
9. For effective and successful verbal communication, use
words to express ideas which can be easily understood by
the person you are talking to.
10. Volume refers to the loudness or softness of voice.
 GROUP
ACTIVITY
Group Activity: With your group mates
from the previous activity, do the
following:

1. Imagine yourselves to be a group of

individuals of different nationalities
2. Think of a business you are interested
to put up.
3. Think of a creative name for your
business.
4. Write what the business is about,
who your prospective clients are, and
why you put up such business.
5. Pitch sample product from your
business