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Oral Communication Skills

The document discusses oral communication, including its definition as the verbal transmission of information between individuals or groups. It outlines key principles of effective oral communication such as knowing your audience and topic, anticipating questions, having clear objectives, active listening, proper delivery style/rate, maintaining eye contact, using body language appropriately, staying within time limits, and using visual aids. Techniques for effective communication are also presented, including using energy, eye contact, enthusiasm, and examples. Advantages include time and cost savings while coordinating, and motivating employees, while disadvantages are the lack of a record and potential inaccuracies.

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Ayaan Khan
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262 views14 pages

Oral Communication Skills

The document discusses oral communication, including its definition as the verbal transmission of information between individuals or groups. It outlines key principles of effective oral communication such as knowing your audience and topic, anticipating questions, having clear objectives, active listening, proper delivery style/rate, maintaining eye contact, using body language appropriately, staying within time limits, and using visual aids. Techniques for effective communication are also presented, including using energy, eye contact, enthusiasm, and examples. Advantages include time and cost savings while coordinating, and motivating employees, while disadvantages are the lack of a record and potential inaccuracies.

Uploaded by

Ayaan Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Oral Communication

Skills
Made by:-
Name-Ayaan Khan
Class-Fy BBA
Roll no.-12
What is Oral Communication
• Oral communication is the process of verbally transmitting
information and ideas from one individual or group to another. Oral
communication can be either formal or informal.
• Examples of oral communication are:-
• 1. Face-to-face conversations
• 2. Telephone conversations
• 3. Classroom lectures
• 4. Presentations at business meetings
Principles Of Communication
• Know Your Audience: What you speak must be connected not
just with the topic of presentation, but with your audience also.
Thus knowing the audience is very important for effective
communication.
• Know the Topic: Researching and knowing all the perspectives
of the topic is very helpful as it helps in speaking with
confidence as well as authority. This will also help in answering
all the questions put up by audience with confidence.
• Anticipate Queries: Keep yourself in audience’s shoes and
be prepared to answer all the questions or the queries put by
them. If you are well prepared it will make it easier for you
to handle all the unanticipated questions.
• Know the Objective: The goal and the main point behind
the communication should be clear. Just ask what is the
rationale of the entire communication that you are about to
present to the audience.
• Be an Active Listener: Being a good speaker, first you should be an active
listener to what your audience wants to say, whether it is in the spoken form
or not. By being a speaker you send out various kinds of verbal or non-
verbal signals, just like your audience. By learning how to read as well as
how to interpret these signals makes you a successful communicator.
• Style / Rate of Delivery: The audience’s response gets impacted by your
rate of delivery and the tone used by you while talking. Do not sound
arrogant or should not be seen as unsure in front of your audience. You
should always sound confident while giving oral presentation, in order to
gain credibility amongst the audience.
• Keep an Eye Contact: While delivering the oral presentation, make an
eye contact with all the audience. Eyes are considered to be our mirrors,
as they display our feelings. During the entire course of oral
communication, maintaining perfect eye contact is very important as it
helps in establishing a positive relationship with the audience.
• Body Language: Body language is very effective method of oral
communication. Being a speaker, you can easily send messages through
your body posture as well as gestures. It helps in creating a perception
about you on the audience.You can also display emotions through Body
Language. Body language acts as an effective tool for establishing
proper interest as well as sincerity amongst your audience.
• Stay within Allocated Time: Time constraint is very important while interacting with the
audience. Being an effective speaker you should take important decisions about what to
include and what not while making sales presentations. Leave extra time after presentation
to resolve the queries and to clarify the points that you have missed out.
• Use Visual Aids: Complicated matters can be resolved and made easier with the help of
visual aids. Talk with the audience with lots of information and detailed information.
Visual aids help a lot in reaching out to the audience. However while designing the visual
aids few guidelines should be kept in mind. For example they should be big enough so that
the audience sitting in the last row can also read it and it should be very simple and clear.
Moreover the visual aids need to be consistent with whatever you want to say or deliver.
Techniques for effective communication

• Although speaking to the people we know everyday is an easy


task, but delivering an effective speech definitely needs enough
training as well as study. Therefore the four E’s which are
necessary for an effective speech have been explained below for
you:
• Energy: The delivery of the presentation should be done in fully
energetic manner that should reflect intensity. It helps in winning
over the audience and assuring them that you really have
something of grave importance to offer to them.
• Eye Contact: Eye contact with the audience is very important.
In case of large assembly of audience start scanning from front
to back as well as side to side. Every listener should get the
impression that you are interacting with them.
• Enthusiasm: Your speech should reflect your passion and
fervour towards the subject that you are going to present.
Unless you will show zeal towards the subject, you can expect
the same from the audience.
• Examples: Always use examples to illustrate what you want to point out.
Audience always visualize whatever you speak about, and they do not see
words in the form of text. Examples are the best way to assist them to
make images related to your message.
Advantages of Oral Communication
• Time-saving
Where rapid action is necessary, in that case, it is the best way to send a message
orally. On the other handwritten communication takes a long time to reach the
sender. But oral communication through telephone calls or conversations with the
subordinates makes savings of time which are so important in the business world.
• Coordination
An Organization to attain its goal requires full coordination of all departments or
divisions. Such coordination is possible through oral communication because it
can quickly instruct advice or motivate the employees as required by the
situation.
• Motivation
In oral communication, superiors and subordinates can sit face to face
and exchange their views directly; such arrangement motivates and
inspires the employees to work with great care.
• Reduction of cost
Oral communication doesn’t require any expenditure in the collection
and maintenance of pens, papers, typewriters, or computers or any
other materials as are needed for written communication. So, it is time
and money savings.
Disadvantages of Oral Communication

• No Record
In oral communication, messages are not preserved and hence they are not
found in the record book. These messages cannot be retrieved in the future.
• Lack of accuracy
There is every possibility of an inaccurate message to reach the destination.
It may be because of noise or the receiver forgets part or whole message.
• Limited Use
If oral messages are lengthy then they are not suitable for transmission
because of the probability of missing some important; messages.

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