TOPICS

1.Types of
Itineraries

2.The Tour Proper

3.During
unexpected
situations
WHAT IS ITINERARY?
a planned route or journey
 a travel document recording a route
or journey.
WHAT IS ITINERARY?
Itineraries may be defined as the travel undertaken
by a passenger from the point of origin of a journey
to the final destination and including all places
visited in between. Planning itineraries for your
customers and providing information to assist them
in making their choice will be part of your everyday
responsibilities when working in a travel agency.
WHAT IS ITINERARY?
 Itinerary is a certain route along tour/travel and it
detail description. An itinerary further more detail
information’s about distance, destination, photo
stop, rest stop, mode of transportation and
restaurant, etc.
 Itinerary can be made out for a guide/tour manager
with all necessary technical information or for a
passenger as an outline of their day to day
program.
ITINERARY CONTENT
 DATE
 TIME
 DESTINATION
 DISTANCE
 ROUTE
 TRANSPORT
 ATTRACTIONS
 SERVICES
 FACILITIES
Additional Terms of Itinerary
 Number of tourist in the group
 Nationality
 Language
 Is there a tour leader?
 Special interests or requests
 What services are included in the tour(porterage,
meal, admission charge, ticket, voucher, parking
charge?
Additional Terms of Itinerary
 Method of payment
 What services tourist must pay for (drinks, photo
permit, telephone bill)
 When and where you are meet the driver and
vehicle?
 When and where you are to meet the tourists?
HOW TO PREPARE AN ITINERARY
GENERAL INSTRUCTIONS
 Identify the number of days you’ll have on the
ground. Include air travel days so everyone’s flight
arrivals and departures can be included, and
travelers know where to go on the first day.
 Include the names, addresses and phone and fax
numbers of hotels or private homes as well as the
time difference.
HOW TO PREPARE AN ITINERARY
GENERAL INSTRUCTIONS
 Research connecting options in advance. Pay
particular attention to potential delays related to
airport check-in, travel to and from airports or train
stations, car rentals, distances between attractions,
time differences, unfamiliar roads and even local
traffic conditions at various time during the day.
 Give a copy to someone at home who is not
traveling with you (but most definitely waiting for
the postcard)
HOW TO PREPARE AN ITINERARY
 Find out where the client wants to go
 Find out the way in which he/she wants to travel
 Find out the order in which he/she wants to go to
certain locations
 Plan the routing to avoid unnecessary return visits
to the same place repeatedly
 Check geographical limitations on the selected
routing
HOW TO PREPARE AN ITINERARY
 Make sure that proper connections exist to complete
the itinerary
 Make sure that the passenger is authorized to travel
to the various locations on the itinerary (visa
requirements)
 Check that the proposes itinerary will get passenger
to the destination at the time he/she wants to be
there
 Check the lowest fares available
 Compare the routing and fare with alternatives
3 Types of Itineraries

Skeletal Itinerary
 Skeletal Itinerary
Includes a framework of a proposed
preliminary schedule of activities
for the guests. It does not give
detailed information to the guest
 Technical Itinerary
Commonly used in tours since it
denotes specific details including pick
up time by the transportation, estimated
arrival and departure schedules,
duration of sightseeing, land travel
time, and type of accommodation for
the guest.
 Detailed Itinerary
Provides a description
of the planned activities
and destinations to be
visited
The Tour Proper
 The Tour Proper

Before the Tour

The travel agent should inform the

tour guide of all pertinent details about
the tour. He/She must make sure that
the tour guide gets information about
the following:
 The Tour Proper

Before the Tour

1. Itinerary of the guests

2. Pick-up and drop-off points of the
guests
3. Guests profile
4. Tour inclusions
5. Suppliers
 The Tour Proper

Before the Tour

“ CONSTINGENCY FEE “
 The Tour Proper

On Tour
Preparing for the Tour
Before starting the tour, the guide
should:
1. Introducing himself/herself
2. Bear in my mind that it is the coach captains
that controls the time and everything in the
Bus
3. Discuss with the coach captain (Best routes
for sceneries/comforts)
4. Prepare a welcome tarpaulin with bus
number
5. Check all the equipment in the bus
6. Report a problem
7. Find a solution to a difficult problem
 The Tour Proper

On Tour
Welcoming Guests

In welcoming the members of a tour group,

the guide must:
In welcoming the members of a tour group, the guide must:

• Be at the pick-up place or assembly area on time.

• Greet the guests. Introduce himself/herself and the company that
operates the tour.
• Be casual and confident.
• Be courteous and explain what is to be expected from the tour.
• Take note of the requests and additional information that the
guests want to know.
• Escort the tourists to the coach when they are ready.
• Always stay ahead of the tourists. Stand beside the door and
count the guests as they board the vehicle.
• Always check if the guests have fastened their seat belts.
 TRAVELING
While on the road, the tour guide must:
• Request everyone to settle in and do a headcount to ensure that
everyone is present. Take note of the number of adults and children, if
there are any.

• Say a prayer for a safe tour. Keep in mind, however, that this is
optional since guests may have different religious beliefs.

• Greet the guests again and introduce the coach captain.

• Always remind the guests of the DOs and DON'Ts of the tour, the bus
number (if any), the rules and regulations in the places to be visited,
during stopovers, in restrooms, and the like.

• Remind the guests of the inclusions of the tour, such as meals.

Explain fully the items included in the tour package.

• Exchange phone numbers with the guests. This will help you locate
them in case of an emergency or when they get lost/ go astray during
the tour.

• Announcement/point at the significant spots that the tourist bus will

pass by. Be sensitive to the blockings and the timing of giving out
information.
 DURING
STOPOVERS/COMFORT
STOPS
• Remind the Guests of the time allotted for a
light snack or a restroom stop so they will not,
in any way, hamper the scheduled tour.

• Before leaving the place, do another

headcount to make sure that all the guests
have returned to the bus. Search for any
missing guests and courteously notify them
about the group’s schedule.
DURING STOPS
• Provide the guests with information about the stopovers. Tell them the
purpose of stopping by these places

• Try to settle the guest's first as you check the venue to avoid delays in the
visit.

• Tell the tourists to bring their things with them and to take extra care of
their valuables.

• Remind the guests of how long they can stay in the area.

• if applicable, advise them where the assembly area is

• After the visit,assist the guests back to the bus and do a headcount.

• Interact with the guest.Ask them about what they saw and what they
learned. If they have queries, try to answer them.
AFTER THE TOUR
With the Guests

With the Coach Captain

With the Travel Agency

During Unexpected
Situations
1.Mental Block
2.ELECTRICAL EQUIPMENT
MALFUNCTION
• Air-conditioning Unit Malfunction
• Microphone
• Television
3.Change In Itinerary
4.Loss of Things
5.Accommodation Problem (For Overnight
Tours)
6.Accidents
7.Hostage Crisis
8. Death of Tourist
 TOUR OPERATOR
 A tour operator is a person whose job duties
include organizing tours, whether they be for
holidays or historic places.
  Tour Operator is a person or company that thinks
up ideas for holidays, researches the ideas, designs
the holiday itinerary and content, contracts the
services needed for the holiday, accommodation,
transport, guides, tour leaders or resort reps etc
and then markets the resultant package.
 TOUR OPERATOR
 The most common example of a tour
operator's product would be a flight on a
charter airline, plus a transfer from the airport
to a hotel and the services of a local
representative, all for one price.
TOUR OPERATOR
 A TOUR MANAGER OR TOUR
LEADER
Tour managers, or tour directors, are responsible for
making sure that travel arrangements for groups of
holidaymakers run as smoothly and enjoyably as
possible. Tour managers accompany passengers
throughout a tour, keeping them informed about details
such as arrival and departure times and places of
interest. The role would usually involve working on
coach tours that could last from two or three days to
over a month. It might also involve working on tours by
rail or cruise ship.