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Verbal and Non Verbal Communication

This document discusses verbal and non-verbal communication. Verbal communication refers to the use of words to convey a message through speaking, listening, writing and reading. Non-verbal communication conveys messages through gestures, facial expressions, eye contact and touch without using words. Both types of communication have advantages and disadvantages. The document provides examples of formal and informal communication and commonly used forms of non-verbal communication like bodily movements, dress, and tone of voice.

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39 views29 pages

Verbal and Non Verbal Communication

This document discusses verbal and non-verbal communication. Verbal communication refers to the use of words to convey a message through speaking, listening, writing and reading. Non-verbal communication conveys messages through gestures, facial expressions, eye contact and touch without using words. Both types of communication have advantages and disadvantages. The document provides examples of formal and informal communication and commonly used forms of non-verbal communication like bodily movements, dress, and tone of voice.

Uploaded by

Anier
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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VERBAL AND

NON-VERBAL
COMMUNICATION
Identify the emotions
shown on each picture.
Identify the
emotions
shown on
each picture.
Identify the
emotions
shown on
each picture.
Communication
Is simply the act of transferring
information from one place to another
TYPES OF
COMMUNICATION

1. Verbal and
2. Non-verbal Communication
Verbal Communication
• refers to the use of words to convey a message.
• Consist of speaking, listening, writing and reading.
• Took place through face to face conversation,
group discussions, counselling, interviews and etc.
• Process of exchanging information between two
or more persons through written and oral words
Advantages of Verbal Communication
• More personal and informal
• Makes immediate impact
• Provides opportunity for interaction and feedback
• Used to inform, inquire, argue and discuss topic to
all kinds.
• Helps foster better relationship
Disadvantages of Verbal Communication
• A word uttered is can’t be taken back
• There is no legal evidence of oral communication
• It can be forgotten easily
Aspects to Consider in Verbal Communication
• Appropriateness
• It pertains to the use of suitable language
form applicable to the nature of the event or
context of situation (i.e. whether formal or
informal).
Formal Communication
 used in formal, ceremonial or dignified gatherings
 the exchange of information is controlled, well-
thought out, and prepared
 conforms to certain rules and conventions as
defined by the goals and values of particular
groups or organizations
Types of Formal Communication
 Meetings
 Interviews
 Conferences
 Formal One-on-Ones
 Speeches
 Presentations
Informal Communication
 characterized by free, casual and spontaneous
exchange between two or more persons.
 is a kind of interaction that is unrestrained by
rules and conventions.
 the type of communication that occurs in
everyday life
Types of Informal Communication
 Communication
 Casual Conversations
 Gossips
 Tales
 Inter-relational Activities
 Family Social Communication Culture
 Inter-relational activities outside of the formal
KEY DIFFERENCE BETWEEN FORMAL AND INFORMAL
COMMUNICATION
Criteria Formal Informal
Reliability More reliable Less reliable
Speed Slower Very quick/
Instantaneous
Time consuming Requires a number of Requires very little
different process process
Information flow Through pre defined Moves freely
channels
Secrecy Maintained Hard to maintain
Aspects to Consider in Verbal Communication
• Brevity
 use simple and precise words in delivering
their message.
• Clarity
 using simple yet exact words that directly
express your thoughts and emotion
Aspects to Consider in Verbal Communication
• Ethics
• to moral standards that need to be considered
when delivering a message
• Vividness
• refers to words that make the conversation or
exchange of information lively and vibrant.
Non-verbal Communication
• Refers to a collaboration of movements that does
not require any spoken words in order to convey a
message.
• Takes place in gestures, facial expressions, eye
contact and touching
• It also include pitch, speed, tone and volume of
voice, dress and appearance.
Advantages of Non-verbal Communication
• Helps to communicate to someone with hearing
difficulty
• Helps to communicate in silent zones
• Helps to communicate with a distant person
• Captures feelings and emotions
• Helps to communicate people with different
language.
Advantages of Non-verbal Communication
• Makes the message more meaningful
• Makes audience more enthusiastic
• Gives confidence to the speaker
• Gives the speaker a variety of ways to deliver
his/her message
Disadvantages of Non-verbal Communication
• Can’t be used as a public tool of communication
• Can’t create an impression upon people/ listeners
• Misperception of body language of gestures
Commonly Used Non-verbal Communication
1. Bodily Kinesthetic
 Head Movement
 Eye Movement
 Facial Expressions
 Sitting
 Standing
 Walking
 Hand Gestures
Commonly Used Non-verbal Communication

2. Attitude and/or Behavior to specific situations


3. Manner of Dressing
4. Tone of Voice
Verbal communication is a form of communication in
which you use words to interchange the information
with other people

But, Non-verbal communication does not use words


for communicating anything, but some other modes
are used.

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