This document provides phrases to use when making a complaint in English. It separates phrases into sections for introducing a complaint, accepting responsibility for a complaint, and rejecting a complaint. Some examples of phrases to introduce a complaint include "I'm sorry to say this but...", "I have a complaint to make...", and "I don't understand why...". Phrases for accepting a complaint include "I'm so sorry, but this will never happen again" and "I'm sorry, we promise never to make the same mistake again." Phrases for rejecting a complaint include "Sorry, there is nothing we can do about it" and "Sorry but it's not our fault."
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Making Complaint
This document provides phrases to use when making a complaint in English. It separates phrases into sections for introducing a complaint, accepting responsibility for a complaint, and rejecting a complaint. Some examples of phrases to introduce a complaint include "I'm sorry to say this but...", "I have a complaint to make...", and "I don't understand why...". Phrases for accepting a complaint include "I'm so sorry, but this will never happen again" and "I'm sorry, we promise never to make the same mistake again." Phrases for rejecting a complaint include "Sorry, there is nothing we can do about it" and "Sorry but it's not our fault."
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How to Complain in
English Making a complaint
1) I’m sorry to say this but…
2) I hate to tell you but… 3) I’m angry about… 4) I have a complaint to make… 5) There seems to be a problem with… 6) I’m afraid there is a slight problem with… 7) Sorry to bother you but… 8) I’m not satisfied with… 9) Wouldn’t be a good idea to… 10) There appears to be something wrong with… 11) I was expecting… but… 12) Sorry to bother you but… 13) I want to complain about… 14) I’m afraid I’ve got a complaint about… 15) I have to make a complaint about… 16) I don’t understand why… 17) Excuse me but there is a problem… 18) Would you mind…? Accepting a complaint
1) I’m so sorry, but this will never happen
again. 2) I’m sorry, we promise never to make the same mistake again. 3) I can’t tell you how sorry I am. 4) I wish I never happened.
Rejecting a complaint
1. Sorry, there is nothing we can do
about it. 2. Sorry but it’s not our fault. 3. I’m afraid there isn’t much we can do about it.