EnableX

Communication
All Ways, Always
TRANSFORMATION

Digitalisation Is
Transforming How
People Communicate
Communication-hungry consumers want real-
time relationships with companies. They are
looking for convenient, personalised and
relevant engagements

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 CUSTOMER FIRST

Highly Engaging
Customer
Experience Is Key Contextual
No information loss across
Always On
Proactively keeping customers
different touch-points up-to-date
Customer Experience has
clearly overtaken price as the Top Omnichannel Personalised and Engaging
Brand Differentiator Accessible via social, mobile Relevant, interactive with true-
and other digital channels to-life visuals

At Your Fingertips
Device Agnostic Convenient, fast, on-demand
Same user experience on any device services

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 SOLUTION

Contact Center
Click-to-call directly
with the agent
CPaaS – The Answer Healthcare
Education
Online one-to-one

to IT and Business
and one-to-many
Ride-hailing Virtual sessions
app consultations
with doctors
Challenges Keep passengers
updated with
real-time ETA

Cloud-based platform that allows

enterprises and developers to rapidly and
easily embed real-time communication
capabilities within their apps, sites and
workflows with APIs & SDKs Fast Time-to-market
Communication APIs and SDKs
supporting multiple programming
languages for ease of development

Low Risk and Low Cost Contextual Communication

Delivered through the cloud, there is no In-app experience with communication
need to invest in the infrastructure or functionalities embedded into apps, sites
software interfaces or workflows

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 USE CASES

Use Cases Across ๏ One to many or one-to-one sessions at scale

Industries ๏
๏
Live Streaming at scale
Online Proctoring
Ed-Tech ๏ Student attention tracking using FaceAI
๏ Live collaboration with Whiteboards, In-built Q&A sessions
๏ Omni-channel customer service
๏ Video-enabled Chatbots
๏ Live support using Video/Voice/SMS/WhatsApp ๏ Off-site technical helpdesk with annotation support
Customer
๏ Live Product Demonstration ๏ Expert offering remote repair advice through video
Service
Field ๏ Train new technicians through servicing visit recordings
Service ๏ AI based object and occurrence detection
๏ Pre & Post-sales support using live video
๏ Live commerce through Virtual / AR experiences ๏ Video consultation services
eCommerce ๏ Video Concierge Services ๏ Out-of-hospital Care through live video chats
and Retail ๏ Content personalisation through real time emotion analysis ๏ Appointment Reminders via SMS & Voice
Healthcare ๏ User, doctor and healthcare provider notifications
๏ Video KYC & Identity Verification
๏ AI enabled live video interview on demand
๏ Video Banking
๏ FaceAI-enabled one-way Video Interview
๏ Video based contact centres for personalized engagement
๏ Assessment screening with video-based proctoring
BFSI ๏ In-branch Banking via video-enabled ATMs and ITMs HR &
๏ SMS/Voice Notifications and Reminders
๏ Detect fraud using emotion detector through FaceAI Recruitment

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 WHO WE ARE

Video Calls & Apps

EnableX – Voice Calls

SMS & WhatsApp

Video AI & Analytics

Communications All Voice Apps

Notifications & Chat

Ways, Always

Asia’s leading Communications Solutions

Provider, offering AI-enabled Video, Voice,
SMS and WhatsApp as APIs, SDKs and
Smart Omni-channel communication
BOTs

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 OUR OFFERINGS

EnableX CPaaS –
Extended depth and width in service
End to End Omni-Channel offerings and APIs and SDKs that
enable a differentiated customer
Communications
Communications engagement

Carrier-grade platform with the right

combination of innovation, technology
Data Rich DIY A complete self service system for
and expertise to offer a differentiated
customer experience
Platform easy use with rich data and reporting
engine
Insights

Partner-first Partner-friendly, service provider-enabled

and enterprise-ready platform
Solutions that puts customer success first

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 OUR OFFERINGS

All Channels of
Video API Voice API
Communication through

Communication Platform
Immersive multiparty Jitter-free calls among
video calls VoIP, SIP and PSTN
APIs and SDKs

(CPaaS)
WhatsApp API SMS API
Rich Media engagement High deliverability of
Full-stack CPaaS allows you to with customers with SMS globally
pick and choose the right WhatsApp APIs

communication channels for your Number API FaceAI

Global reach with local Real time emotion and
business. numbers for sentiment analysis on live
SMS & Voice video

Solutions (SaaS)
Communication

Conversation Virtual Webinars & Events Virtual Hiring

AI/BOT Meeting

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 PLATFORM

EnableX CPaaS
Stack – Infra, Seamless Actionable Insights
Channels, Portals Integration to
Analytics
Call data, reports and AI-powered analytics

& Insights Any Browser

Self-Service
Portal, documentation, sample codes and Visual Builder
Portal
APIs and SDKs
Programmable communication APIs – Voice, Video, and
Any Device Messaging
APIs

Robust Infrastructure
Deploy on EnableX Cloud or Your Data Center. Connect to
Any Software/CRM
Infrastructure PSTN/SIP globally

Simplicity Customisable Intelligently Agnostic

Focus By Design Driven Across channels
Robust yet simple to implement platform Flexible platform to meet business, Disruptive technology for smart, rich and Extensive communication channels for an
for faster time-to-market hosting and regulatory requirements engaging communications omni-channel experience

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 APIs & SDKs

Omni-Channel APIs Video

Immersive multiparty

and SDKs FaceAI

Real time emotion &
video calls

sentiment analysis on
live video Voice
A one-stop, feature-rich Communications Jitter-free calls
among VoIP,
Suite, for Live Video, Voice, SMS and SIP and PSTN

WhatsApp integration into business

applications & workflows WhatsApp
In-App chat and
notifications

Numbers SMS
Global reach with High deliverability and
local numbers for interactivity
SMS & Voice

APIs & SDKs No Code Connectors

Web Mobile Desktops

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 VIDEO

Video API Platform

Live and Interactive
Video Solutions that One-to-One Calling

Engage Enhance customer engagement with face-to-face Live video calls

equipped with collaborative features

Develop HD video-enabled
applications with feature-rich Group Video Calling
APIs and SDKs Embed HD real-time communication into your app or site for group
video chat of up to the 200

Interactive Broadcasting
Engage the mass directly from your website or app. Broadcast live to
an unlimited audience

Conferencing Streaming Calling Messaging

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 CONNECTORS

Plugins and Connectors:

Enabling single click
integrations
Easily integrate and add real-time
communications to your accounts with the
best-in-class solutions

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 VIDEO AI

FaceAI – Real Time See what your customers are

Emotion Analysis “feeling” during conversations

Modular APIs that allow you to pick and choose the

relevant Emotion AI you need for your business

Age

Indicates the likely age range

Face Detector of the main face
Attention
Detects number of faces and
conduct deep analysis of the Evaluates the attention of a
primary face person on a continuous basis
Gender
Estimates the most likely
gender of the main face -
Male or Female
Pose
Emotions
Estimates the head pose Detects 7 core emotions –
rotation angles - pitch, roll anger, disgust, fear, surprise
and yaw Facial Features happiness, sadness, and neutral

Decodes more than 30 face

features - hair colour, shape
of face, colour of lips etc

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 SELF SERVICE

One-stop Setup/Manage
Create project, Get API Keys,

Self-Service Portal Manage configurations and settings

for all services

Self-service portal that supports you Buy & Pay

at each step of your development Buy Virtual numbers, short codes
and more & manage payments.
journey – from settings to purchasing
to call insights and wallet Monitoring and Insights
management Gain usage metrics and diagnose,
troubleshoot call quality.

Live Status
Get in-depth status of all ongoing
engagements in real-time

Usage
View usage across geographies,
devices, OS’s etc.

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 ANALYTICS

Analytics and Insights

Comprehensive reporting and data

for business insights and decision
making  Extensive Logging
Detailed auditing and
logging for compliancy.

 Single Source of Data  Detailed Reporting  Live Dashboards

Channel activity monitoring / Detailed activity monitoring for Session logging, Session
recording / detailed data capture each channel, Service spikes, activity monitoring, Service
historical reports monitoring and QoS

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 WHY US

Cutting Edge
Technology Innovative Technology AI-powered Capabilities
We own the entire IP and have developed • Patented Smart bandwidth optimisation • Real-time analysis of network operational
• Proprietary Active Talker metrics
the platform using optimal technologies • Video simulcast • Intelligent traffic routing
enabling real-time communications and • Telephony integration • Real-time infrastructure optimisation

artificial intelligence

Ease of use Security and Compliance

• Video meetings Embedded in your • AES 256-bit encryption
business application • HIPAA and GDPR compliance
• Automated workflows • HTTPS authentication
• No code engine • Secure RTP for media transportation

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 WHY US

Flexible and
Innovative Pricing Pay as you Go Concurrent Capacity
Models Simple, easy to use – customers pay Buy capacity from us and resell to
for what they use through a pre-paid your customers in any model you
wallet or post-paid end of the month like
We offer different pricing and billing
billing options supporting all kinds
of use cases!

Agent/User license pricing Transaction based pricing

Designed for CRM or Cloud Contact For industries like customer

Centre solutions providers, we bill onboarding or KYC, we can bill
you for based on agents or user basis per transaction
licenses

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ENABLEX
ENABLEX
Communication
All Ways, Always
EMAIL : ADDRESS : WEBSITE :
connect@enablex.io International Building, www.enablex.io
360 Orchard Road,
#08-02,
Singapore 238869