CONSUMER

AWARENESS Made by:

Sambhav
Jain
Class:
XE
ACKNOWLEDGEMENT
I would like to express my special thanks of
gratitude to my teacher Ms. Prateeksha
Sinha who gave me the golden opportunity
to do this wonderful project on the topic
“Consumer Awareness” which also helped
me in doing a lot of research and I came to
know about so many new things which were
very interesting. I would also like to thank
my parents who helped me a lot in finalizing
this project within limited time frame.
S.NO CONTENT SLIDE NO.
.
1. Who is a consumer 6
2. Consumer exploitation 7 to 8
3. consumer movements. 9 to 10

INDDEX
4. Consumer Rights 11 to 12
5. Case study on violation of consumer rights 13 to 14

6. Legislative measures 15 to 17

7. . Consumer Protection Act, 1986 18 to 19

8. Consumer forum 20
9. Critical analysis of consumer movements 21 to 22
 OBJECTIVE
The objective of this project is to assess the people
of different class in he society about different
aspects of consumer awareness viz.,price and
quality of products used by them, about Fair
Price of goods, standardization of products,
about consumer forum, about their rights and
duties etc.Consumers will lead a happy,healthy
and prosperous life if they fully aware about the
above mentioned aspects.
 INRODUCTION
We buy a variety of goods and services in our day
to day life. whatever we buy we pay for it and
derive satisfaction from its consumption.
But sometimes we don’t feel satisfied with the
product we buy. this may be on account of poor
quality of the product, overcharging by
shopkeeper, lower quantity of goods, misleading
advertisement and so on.
 WHO IS A
CONSUMER?
oAn individual who purchases products or
services for his personal use and not for
manufacturing and resale it is called
consumer.
oA consumer is one who is the decision

maker whether or not to buy an item at the

store, or someone who is influenced by
advertisement.
 CONSUMER EXPLOITATION
 When a consumer is cheated in any way, either
by shopkeeper or the producer by giving him
poor quality or adulterated goods or increasing
price of goods, it is called consumer
exploitation.
Means of exploiting a consumer
 Incorrect weighing

 Adulteration nod impurity

 Unsatisfactory after sales service

 Rough behavior and undue conditions

 Sub standard quality, duplicate goods

 CONSUMER MOVEMENTS
•The consumer movement is an effort to promote consumer
protection through an organized social movement which is in many
places led by consumer organizations.
•It advocates for the right of consumers,
especially when these rights are infringed by
actions if corporations,
governments and other
organizations which provide
products and services to consumer.
•In India, consumer movement is a `social force` originated with
necessity of protecting and promoting interests of consumer against
unfair practices.
 Need of consumer movement

 Providing consumer education.

 Providing consumer protection
 Building pressure on government.
 Organizing public opinion
 Providing guidance to customers.
 Fight against marketing system
 Consumer awareness
 Consumer rights

 Right to Safety
The Consumer Protection Act defines this right as a protection against goods and
services that are ‘hazardous to life and property’. This particularly applies
medicines, pharmaceuticals, foodstuffs, and automobiles. The right requires all such
products of critical nature to life and property to be carefully tested and validated
before being marketed to the consumer.
 Right to Information
This right mentions the need for consumers to be informed about the quality and
quantity of goods being sold. They must be informed about the price of
the product and have access to other information specific to the product that they
wish to consume.
 Right to Choose
The consumer must have the right to choose between different products at competitive
prices. Thus, the concept of a competitive market where many sellers sell similar
products must be established to ensure that the consumer can actually choose what to
consume and in what quantity. This is to avoid monopoly in the market.
• RIGHT TO SEEK REDRESSED
WHEN A CONSUMER FEELS EXPLOITED, HE/SHE HAS THE
RIGHT TO APPROACH A CONSUMER COURT TO FILE A
COMPLAINT. A CONSUMER COURT IS A FORUM THAT HEARS
THE COMPLAINT AND PROVIDES JUSTICE TO THE PARTY THAT
HAS BEEN HURT. THUS, IF THE CONSUMER FEELS HE/SHE HAS
BEEN EXPLOITED, THEY CAN APPROACH THE COURT USING
THIS RIGHT.
RIGHT TO BE HEARD
THE PURPOSE OF THIS RIGHT IS TO ENSURE THAT THE
CONSUMER GETS DUE RECOGNITION IN CONSUMER COURTS
OR REDRESSED FORUMS. BASICALLY, WHEN A CONSUMER
FEELS EXPLOITED, HE HAS THE RIGHT TO APPROACH A
CONSUMER COURT TO VOICE HIS COMPLAINT. THIS RIGHT
GIVES HIM/HER DUE RESPECT THAT HIS/HER COMPLAINT WILL
BE DULY HEARD. THE RIGHT EMPOWERS CONSUMERS TO
FEARLESSLY VOICE THEIR CONCERNS AND SEEK JUSTICE IN
CASE THEY ARE EXPLOITED.
RIGHT TO CONSUMER EDUCATION
CONSUMERS MUST BE AWARE OF THEIR RIGHTS AND MUST
HAVE ACCESS TO ENOUGH INFORMATION WHILE MAKING
CONSUMPTION DECISIONS. SUCH INFORMATION CAN HELP
THEM TO CHOOSE WHAT TO PURCHASE, HOW MUCH TO
PURCHASE AND AT WHAT PRICE.
 CASE STUDY ON VIOLATION
OF CONSUMER RIGHTS
Factors causing violation of consumer rights
 Limited information-in capitalist economy, producers and sellers are
free to produce any goods or services in any quantity and there is no
regulation of prices. in absence of information about different aspects
of products, the consumer sure liable to make a wrong choicer.
 Limited supplies -the consumers are exploited when the goods and
services are not available in the required quantity..
Limited competition-when only one producer
or group of producer or a group of people
controls the production and
supply of a product,
and in a position to restrict
availability of supplies, there is a
possibility of manipulation in prices
andavailablity.
 Illiteracy-illiteracy is one of major backwards
that lead to the exploitation of consumers.
 LEGISLATIVE
MEASURES
Steps taken by government are:
 Department of Consumer Affairs is periodically taking
up with the State Goats. and UT Administrations, at the
level of Chief Ministers, Minister in-charge of Consumer
Affairs/Chief Secretaries/Secretaries dealing with
Consumer Affairs, the question of strengthening the
functioning of the consumer courts by providing
adequate infrastructure and to fill up the vacancies of
Presidents/Members on time
 Department of Consumer Affairs has been arranging
training for non-judicial Members of the consumer
courts at the Indian Institute of Public Administration,
New Delhi
Five meetings were held with the President / Members of
the National Commission and the Presidents of the State
Commissions along with the Secretaries, State Goats. to
discuss their problems, review the working of the consumer
forums and the utilization of the one time financial
assistance released for strengthening the infrastructure of
consumer courts in their respective States/UTs. The last
meeting took place in Delhi on15-16 March, 2003.
The senior officers also reviewed working of the
consumer courts during their visits to States/UTs. Similarly,
the President, National Commission also visits a number of
State/UTs to monitor and discuss functioning of consumer
forums in States/UTs..
 CONSUMER
PROTECTION ACT 1986
The Consumer Protection Act, 1986 (COPRA) was an Act of
the Parliament of India enacted in 1986 to protect the interests
of consumers in India It was made for the establishment of
consumer councils and other authorities for the settlement of
consumer's grievances and matters connected there with it.
The act was passed in Assembly in October 1986 and came
into force on December 24, 1986. The Consumer Protection
Act, 1986 is a unique piece of legislation as it provides a
separate three-tier quati-judicial consumer dispute redressed
machinery at the national, state and district level. The Act is
intended to provide simple, speedy and inexpensive redressed
of the consumers' grievances.
 CONSUMER
FORUM
 The consumer movement in India has led to the formation of
various organizations locally known as consumer forums or
consumer protection councils. They guide consumers on how
to file cases in the consumer court. On many occasions, they
also represent individual consumers in the consumer courts.
These voluntary organizations also receive financial support
from the government for creating awareness among the
people.
 Consumer Courts: This is a three-tier quasi-judicial system.
The district level court deals with cases involving
claims upto Rs. 20 lakh. The state level court deals with
cases between Rs. 20 lakh and Rs. 1 crore. The
national level court dealt with cases which involve
claims exceeding Rs. 1 crore.
 If a case is dismissed in district level court, the consumer can
 CRITICAL ANALYSIS OF CONSUMER
MOVEMENTS
 (i)In India, the consumer movement as a `social force’ originated with the
necessity of protecting and promoting the interests of consumers against
unethical and unfair trade practices.
(ii)Rampant food shortages, hoarding, black marketing, adulteration of food
and edible oil gave birth to the consumer movement in an organized form In
the 1960s,
(iii)Till the 1 970s, consumer organizations were largely engaged in writing
articles and holding exhibitions. They formed consumer groups to look into
the malpractices in ration shops and overcrowding in the road passenger
transport.
(iv)Because of all these efforts, the movement succeeded in bringing
pressure on business firms as well as government to correct business
conduct which may be unfair and against the interests of consumers at large.

(v)A major step taken in 1986 by the Indian government was the enactment
of the Consumer Protection Act 1986, popularly known as COPRA.
 CONCLUSION
 Conclusion of this project is that every
student as well as elders should be aware
about different aspects of different
comodities they consume on day to day
life.they should have knowledge about
certified products.we should check MRP,date
of manufacturing,expiry date at time of
purchase.they must have awareness about
their rights and duties.