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Lakshita Rana

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12 views11 pages

Lakshita Rana

Uploaded by

apexliveff121
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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C O M M U N I C AT I O N

I M P O RTA N C E O F
C O M M U N I C AT I O N

 Communication skills are required to :-


 Inform:- sharing of facts and information with others
 Influence:- counselling, negotiating, or simply talking to someone
to help reduce the stress can make a change in other person‘s
outlook
 Express feeling :- talking and expressing your feelings is
considered a healthy way to interact with family and friends
T Y P E S O F C O M M U N I C AT I O N

 1. Verbal communication:-it enables direct


understanding and interpretation. It uses words to
express.
TYPES OF VERBAL
C O M M U N I C AT I O N

 .oral or spoken communication:-when communication


is established through telephonic conversation, face to
face conversation etc.
 2. Written communication:-when communication is
established using written or typed messages in the form
of an e-mail, sms Or by using any other format
including photos, videos, music etc.
 Non verbal communication:-it
includes symbols, gestures, eye
contact, handshake, facial
expressions, body language, etc. It
includes no usage of words .
TYPES OF NON VERBAL
C O M M U N I C AT I O N

 Facial expressions:-it shows the feeling of a person

 Gestures:-it is movement of body, hands or head to express an idea or meaning

 Posture:-it shows your confidence and feeling

 Touch:-it includes shaking hands and patting on the back

 Space:-a proper distance should be maintained while talking to a person, it generally


depends on your closeness and intimacy with that person.

 Paralanguage:-it is the tone of your voice, volume and speed, which makes a difference
in communication.
3 . V I S U A L C O M M U N I C AT I O N

 It uses images, drawings, signs, graphics, typography,


etc. It is an easier method of communication.
C O M M U N I C AT I O N C Y C L E

 The communication cycle is the process of relaying


information between sender and receiver. This process
begins with the sender, who decides what the message
is, how they will relay it, and which medium is the best
way to share the message.
ELEMENTS OF THE
C O M M U N I C AT I O N C Y C L E

 Sender: This is the person who is expressing information, be it verbally or


nonverbally.Message: The message is the information that the sender
expresses.Encoding: This is how the sender conveys their message—the
gestures, tone of voice or other pragmatics the speaker uses to convey the
message.Channel: This is also known as the ‘’medium’’ of communication,
whether it is oral or via media like video/news articles.Receiver: The sender
directs their message toward the receiver. Receivers collect the information and
try to decode, or understand, it .Decoding: This is the way the receiver
interprets the message, translating the sender’s syntax, pragmatics and
semantics into thoughts.Feedback: Feedback is the way the receiver responds to
the message.
BARRIERS TO EFFECTIVE
C O M M U N I C AT I O N

 Language

 Visual perceptions

 Past experience

 Prejudice

 Feelings

 Enviornment

 Personal

 Culture
S T R AT E G I E S F O R
IMPROVING
C O M M U N I C AT I O N

 Active listening
 Clarity and conciseness
 Empathy
 Feedback
 Use of appropriate channels

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