Meaning and scope of patient

care services-significance of
UNIT-1 patient care-role of
administration in patient care-
Classification of Hospital
PATIENT CARE
Patient care refers to the prevention, treatment, and management of illness and the
preservation of physical and mental well-being through services offered by health
professionals.
 Patient care consists of services rendered by health professionals (or non-professionals
under their supervision) for the benefit of patients
A patient is a user of health care services whether he or she is healthy or sick.
 MEANING AND SCOPE OF PATIENT CARE SERVICES-SIGNIFICANCE

Quality of care is the degree to which health services for individuals and populations increase the
likelihood of desired health outcomes. It is based on evidence-based professional knowledge and is
critical for achieving universal health coverage.
Quality health care can be defined in many ways but there is growing acknowledgement that quality
health services should be:
Effective – providing evidence-based healthcare services to those who need them;
Safe – avoiding harm to people for whom the care is intended; and
People- centered – providing care that responds to individual preferences, needs and values.
To realize the benefits of quality health care, health services must be:
Timely – reducing waiting times and sometimes harmful delays;
Equitable – providing care that does not vary in quality on account of gender, ethnicity, geographic
location, and socio-economic status;
Integrated – providing care that makes available the full range of health services throughout the life
course;
Efficient – maximizing the benefit of available resources and avoiding waste.
The Sustainable Development Goals urge countries to achieve Universal Health Coverage (UHC),
including financial risk protection and access to quality essential health care services. However, the
reality in many settings is that providing quality care remains a significant challenge, and inadequate
quality results in avoidable mortality, human suffering and significant economic losses.
While challenges to improving the quality of care are substantial, the need for action is clear, and many
countries are making progress to build quality into their health systems. The WHO-World Bank-OECD
report delivering quality health services– highlights the need for action across multiple stakeholders at
all health system levels.
The provision of quality services requires good governance; a skilled and competent health workforce
that is supported and motivated; financing mechanisms that enable and encourage quality care;
information systems that continuously monitor and learn to drive better care; medicines, devices and
technologies that are available, safe and appropriately regulated; and accessible and well-equipped
healthcare facilities.
WHO, World Bank and the OECD have proposed a series of actions from key constituencies –
governments, health systems, citizens and patients, and health workers – that need to work together to
achieve the goal of quality health service delivery at the front line.
UHC cannot be achieved without attention to quality of care in all settings including those
experiencing fragility, conflict and vulnerability.
Quality health services should be: effective; safe; people-centered; timely; equitable; integrated;
and efficient.
Improving the quality of health services requires strong national direction from governments,
focused sub-national support, and action at the health facility level. Across all levels there is a need
for engagement and empowerment of the communities served by the health system.
National policies and strategies aimed at improving quality of care provide a strong foundation for
improving quality across the health system and need to be closely aligned with broader national
health policy and planning.
Quality needs to be continually measured and monitored to drive improvement, which relies on
accurate, timely and actionable data.
Improving the quality of health services requires attention to knowledge generation and learning.
Lessons on delivery of quality care should be systematically captured, documented and shared within
and between countries.
Major public health crises – such as outbreaks of highly infectious diseases – are a priority for
countries. For health systems to be resilient, they require quality health services that are delivered
prior to, maintained during, and improved upon following a public health emergency.
 Significance of patient care

Healthcare professionals must practice patient-centered care – in which they anticipate the
anxiety or fear that patients sometimes experience when receiving care – and take responsibility
for comforting and reassuring their patients at every step, ensuring patients and their families and
caregivers are at the center of everything they do.
As patients become more engaged with the delivery of their care, and evidence of its clinical
efficacy continues to mount, technology and information delivery is also maturing.
In the current environment, patients expect a high-quality experience, so a culture of patient-
centered care isn't a "nice to have," it's a "need to have."
 Role of hospital administrator

ROLE TOWARDS ROLE TOWARDS

PATIENT COMMUNITY

ROLE

ROLE TOWARDS
ORGANIZATION
 Role towards patient

CLINICAL NEED PHYSICAL NEED SAFETY NEED

PATIENT
PATIENT EMOTIONAL NEED
SATISFACTION

SAFETY ATTITUDE EDUCATIONAL

NEED
Community role

SUPPORTING INTEGRATION WITH OTHER

COMMUNITY HEALTH CARE
HEALTH NEEDS INSTITUTIONS
(PVT,HOSPITAL
PRACTITIONERS,PUBLIC
HEALTH DEPARTMENT)

COMMUNITY

SUPPORTING
OUTREACH COMMUNITY CARE
PRIMARY HEALTH
SERVICES ( SURVEILLENCE SYSTEM
CARE
COMMUNITY EDUCATION)
Role towards organization

PATIENT CARE MAINTENANCE

SERVICE SERVICE

LOGISTICS &
PUBLIC RELATION ORGANIZATION SUPPLIES

MARKETING ETHICS & CODE OF

MANAGEMENT CONDUCT
FINANCE &
MANAGEMENT BUDGETING
INFORMATION HOSPITAL SAFETY
SYSTEM

STAFF QUALITY
MANAGEMENT MANAGEEMNT
Patient Care

DEVELOPING
ORGANIZATION PATIENT CARE
STRUCTURE SERVICE

FUNCTIONAL INVESTIGATION
DIVISION FACILITIES
PATIENT

FORMATION OF PATIENT SAFETY

POLICIES MEASURES

RULES AND PHYSICAL

REGULATION FACILITIES
 CLASSIFICATION OF HOSPITAL

The word “hospital” derived from the latin word hospitalis which in turn derived from French word
“hospes” that mean “a host or a guest”
A hospital is a health care institution providing treatment to patients with specialized staff and
equipment.
Hospital are institutions,which are mainly designed for care for the sick,injured and well.

Definition:
Hospital is an integral part of a social and medical organization, the functions of which is to
provide for the population complete health care both curative and preventive, and whose
outpatients services reach out to the family and its home environment. The hospital is also a center
for the training of health worker and for bio social researches.
FUNCTIONS OF THE HOSPITAL

Patient care
Diagnosis and treatment of disease
Outpatient service
Medical education and training
Medical nursing research
Prevention of disease and promotion of health
ACTIVITY
1)What are the issues and how are they into human rights issue?
2)Explain in detail about different department importance in role towards
organization?
E.g: Personnel management, Material management, Financial management, Hospital
information system, Legal and statutory responsibility, Medical
audit,Marketing,Ethics and Code of conduct