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Salesforce Transforming The Way You Do Business

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15 views8 pages

Salesforce Transforming The Way You Do Business

Uploaded by

missk939
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Salesforce:

Transforming
the Way You Do
Business
Salesforce is a leading cloud-based Customer Relationship
Management (CRM) platform that empowers businesses of all
sizes to connect with their customers, streamline operations,
and drive growth. This presentation will explore the key features,
benefits, and implementation process of Salesforce.
by Kanishka Bhadavya
What is Salesforce?
1 Comprehensive CRM 2 Cloud-Based Infrastructure
Solution
Salesforce operates on a secure,
Salesforce provides a unified scalable, and reliable cloud-
platform to manage all based infrastructure, allowing
customer-facing activities, from businesses to access their data
lead generation to sales, and applications from
marketing, and customer anywhere.
service.
3 Customizable and Flexible
Salesforce can be customized to fit the unique needs of each business,
with a vast ecosystem of apps, integrations, and tools.
Key Features of Salesforce
Sales Cloud Service Cloud Marketing Cloud

Manage the entire Provide seamless Engage customers


sales process, from customer service with with personalized
lead to opportunity to features like case marketing campaigns,
closed deal, with management, self- email marketing,
advanced tools for service portals, and social media
forecasting, pipeline integrated chatbots management, and
management, and and virtual agents. advanced analytics.
customer insights.
Benefits of Salesforce
Increased Productivity Improved Customer
Experience
Streamline workflows, automate
repetitive tasks, and provide users Deliver personalized, seamless
with a centralized platform to customer interactions across
access all customer data and multiple touchpoints, resulting in
insights. higher customer satisfaction and
loyalty.

Data-Driven Decision Making Scalability and Flexibility


Gain real-time visibility into key Easily adapt to changing business
performance metrics and analytics needs and scale up or down as
to make informed, data-driven required, without the need for
business decisions. expensive on-premise
infrastructure.
Salesforce Implementation Process
Discovery 1
Understand your business
goals, processes, and pain
points to define the project 2 Planning
scope and requirements. Develop a detailed
implementation plan,
including timelines,
Configuration 3 resources, and change
Customize Salesforce to management strategies.
meet your specific needs,
including setting up users,
roles, and workflows.
Salesforce Customization
and Integration

AppExchange Customization Integration


Access a vast Utilize Salesforce's Seamlessly connect
ecosystem of pre-built development tools and Salesforce with your
apps and integrations platform to build existing systems, such
to extend Salesforce's custom solutions as ERP, CMS, or
functionality. tailored to your marketing automation
business needs. tools.
Salesforce Adoption and
Change Management
User Training
Provide comprehensive training and support to ensure your team can
effectively use Salesforce.

Change Champions
Identify and empower change champions within your organization to
drive user adoption and engagement.

Continuous Improvement
Regularly review and optimize your Salesforce implementation to
address evolving business needs.
Salesforce Support and
Maintenance
Dedicated Support Teams Salesforce provides 24/7 access to
a team of experts to address any
issues or questions.

Ongoing Updates Salesforce regularly releases new


features and enhancements to
keep your system up-to-date.

Backup and Disaster Recovery Salesforce's cloud-based


infrastructure ensures your data is
securely backed up and easily
recoverable.

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