Lesson 1.

Roles and Skills of a

Manager

Organization and Management

General Academic Strand | Accountancy, Business, and Management
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2
Slides.
A manager is an important part of an
organization as he or she is the one who
performs the five vital functions of
management for the organization to achieve
its goals.

3
 Learning
Competen
cy
Explain the functions, roles, and skills of
a manager (ABM_AOM11-Ia-b-3).

4
 ● Identify the functions, roles, and skills
Learning of a manager.
Objectives

● Explain the functions, roles, and skills

of a manager.

● Differentiate the functions, roles, and

skills of a manager.

● Apply concepts on the functions,

roles, and skills of a manager.
5
 Act It Out!
Let’s
Conne
ct 1. Form yourselves into five groups with two
to five members each.
2. Each group must list ten words that
describe what a manager does and act
each of them out for the other groups to
guess.
3. Each group will take turns in acting out
each word.
6
 Act It Out!
Let’s
Conne
ct
4. The class will decide which group acts out
first.
5. The group that will correctly guess the word
shall be the next to act out, and so on.
6. The groups that will guess the most number
of words will be the winner.

7
 Act It Out!
Let’s
Conne
ct 7. You have two minutes to form your
groups, three minutes to list your words
that describe what a manager does, and
five minutes to take turns in acting out,
and guessing the words.
8. Refer to the guide questions below in
brainstorming for the words.

8
 1. What does a manager do in planning?
Let’s Based on what you have heard or
Conne experiences, what are some common
ct
descriptions or impressions of a
manager?

9
 2. What description of a manager stood
Let’s out the most to you?
Conne
ct

10
 3. Among the descriptions presented,
Let’s what do you think are the roles and
Conne skills of a manager?
ct

11
Essenti
al
Questio
n What are the roles a modern manager plays
and the skills he or she must possess to
effectively perform his or her functions in
today’s complex business environment?

12
Types of a Manager

1. Top Management
2. Middle Management
3. First-Line Management

13
 Types of a Manager
Levels of Management and Their Responsibilities

1. Top managers - responsible for the overall

direction of the organization
2. Middle managers - responsible for specific
business units or department
3. First-line managers - responsible for production
of goods and delivery of products and services to
customers
14
 Check
Your
Progress

What is the importance of knowing the

different levels of management and their
responsibilities?

15
Roles of a Manager

Roles in Three Categories

The three categories of the roles
of a manager by Henry
Mintzberg (1973):

1. Interpersonal
2. Informational
3. Decisional

16
 Roles of a Manager

Interpersonal

Indicates that it is a part of a manager’s duty to

interact with different people. Roles under this
category are:
● Figurehead
● Leader
● Liaison

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 Roles of a Manager
Interpersonal
● Figurehead - the manager acts as a representative
in doing symbolic duties.

● Leader - this role ensures that the manager

motivates his or her employees in achieving the
company’s goal.

● Liaison - the liaison role requires managers to

establish a network of contacts. 18
 Roles of a Manager

Informational

Indicates that a manager collect information and

transmit this to and from different sources. The
informational category includes:
● Monitor
● Disseminator
● Spokesperson

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 Roles of a Manager
Informational
● Monitor - obtaining data from different sources and
using it as a basis for decision-making is the focus of this
role.

● Disseminator - this requires the manager to relay the

information to his or her employees.

● Spokesperson - being a spokesperson requires the

manager to relay the information to individuals outside
the organization. 20
 Roles of a Manager

Decisional

This requires a manager to make company-related

decisions.
● Entrepreneur
● Disturbance Handler
● Resource Allocator
● Negotiator

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 Roles of a Manager

Decisional

● Entrepreneur - this requires

the manager to seek the
improvement of products by
being innovative.

● Disturbance Handler - a
manager must know how to
address problems and conflicts.
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 Roles of a Manager

Decisional

● Resource Allocator - the

resource allocator role requires
the manager to allocate resources
efficiently.

● Negotiator - the manager must

participate in negotiating with
other organizations or individuals.
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 Skills of a Manager

Robert Katz identified three skills managers need to

possess:

1. Human Skills
2. Conceptual Skills
3. Technical Skills

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 Skills of a Manager

Human Skills
● It is the ability of a manager to
communicate and work with
people.

Conceptual Skills
● It is the ability of a manager to
focus on ideas and create
concepts.
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 Skills of a Manager

Technical Skills
● It is the ability of a
manager to be
proficient in handling
specialized tools and
techniques.

26
 Check
Your
Progress

Why should managers be aware of the

roles and skills their positions require?

27
 Fill in the blanks. Complete the term by filling
Try
in the blanks.
This!
1. D _ _ s e _ i n a _ _ r

28
 Fill in the blanks. Complete the term by filling
Try in the blanks.
This!

2. _ p o _ _ e s p _ _ s o n

29
 Fill in the blanks. Complete the term by filling
Try in the blanks.
This!

3. R _ s _ _ _ c e _ _ l o _ _ t o r

30
 Fill in the blanks. Complete the term by filling
Try in the blanks.
This!

4. L _ a _ _ _ n

31
 Fill in the blanks. Complete the term by filling
Try in the blanks.
This!

5. D _ _ t u _ _ _ n _ e H _ _ d _ e r

32
 Levels of Management
Wrap-
Up ● Top Management is responsible for the
overall direction of the organization.
● Middle Management is responsible for
specific business units or departments.
● First-Line Management is responsible for
the production of goods and the delivery of
products and services to customers.

The three types of managers are the top

managers, middle managers, and first-line
managers. 33
 Roles of a Manager
Wrap-
Up
● Interpersonal: Figurehead, Leader,
Liaison
● Informational: Monitor, Disseminator,
Spokesperson
● Decisional: Entrepreneur, Disturbance
Handler, Resource Allocator, Negotiator

Skills of a Manager
● Human Skills
● Conceptual Skills 34
 Read and analyze the case and answer
the questions that follow concisely.
Challen
ge
Yourself Katrina is the CEO and founder of K Cosmetics.
She started the company out of her love for
make-up and has managed to make it grow
into one of the top players in the industry by
formulating effective strategies. From only two
employees when it was newly-founded, the
company now has 1,000 employees, not
including the part-time resellers.
35
Challen
ge Currently, the company is facing challenges
Yourself
that need immediate attention. First, there is
an issue about the composition of the
company’s products, which some groups claim
to have an ingredient that is harmful to
people.

36
 Second, the employees have staged a protest
Challen and are planning to go on strike by not
ge
Yourself reporting for work and barricading all the
entrances of the company’s main office,
production plants, and distribution centers
because the company refused to approve their
request for a salary increase and better
benefits during the collective bargaining
agreement (CBA) negotiation.

37
Challen
ge A CBA is a negotiation process between the
Yourself
management and the employees for matters
concerning employee salaries, benefits, hours,
and terms of employment. This is when the
employees may demand better salary and
compensation benefits.

38
 The above challenges have threatened the
Challen
ge stability of the company. The negative
Yourself
publicity on their products might affect their
sales as the customers might believe the
information circulating on the Internet about
the harmful ingredients, which is untrue and
was only spread by malicious people.

39
 Second, the pending strike of the employees
Challen
ge will surely stop operations and would result in
Yourself
a delay in the production and distribution of
their products. Katrina knows that she needs
to act fast; otherwise, K Cosmetics might lose
its customers and profits due to the halt of
operations.

40
Challen
ge You were hired by Katrina as the business
Yourself
consultant. Your job is to analyze the root
cause of the problem and provide a
recommendation to Katrina on how to
address the challenges. Read and answer
the questions that follow:

41
Challen
ge
Yourself
What management roles should Katrina
play? What management skills should she
apply in effectively performing those roles?
Explain your answer.

42
Photo Credit

Slide no. 16: Henry Mitzenberg by Personeelsnet is licensed under CC BY 2.0 via Wikipedia

43
Bibliography

Carpenter, Mason, et. al. Principles of Management. Flat World Knowledge, 2013.

Follett, Mary P. Dynamic Administration: The Collected Papers of Mary Parker Follet. UK:Martino Fine Books,
2013.

Gibbs, Samuel. 2020. Apple unveils new 5G Iphone 12 line in multiple sizes. Accessed on November 7,
2020. Retrieved from:
https://www.theguardian.com/technology/2020/oct/13/apple-unveils-new-5g-iphone-12-line-in-multiple-size
s

Katz, R.L. Skills of an effective administrator. (Harvard Business Review, 1955), Vol. 52 No. 5, pp 90-102

Kotter, John P. The General Managers. New York: Free Press, 1982.

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Bibliography

Mintzberg, Henry. Mintzberg on Management: Inside our Strange World of Organizations. New York: Free
Press, 1989.

Payos, Ranulfo P., et. al. Organization and Management. Sta. Mesa Heights, QC: Rex
Bookstore, 2016.

Soper, Taylor. 2020. Amazon hires 248,000 in Q3 as Jeff Bezos challenges large employers to raise
minimum wage. Accessed on November 7, 2020. Retrieved from
https://www.geekwire.com/2020/amazons-hires-248500-people-q3-jeff-bezos-challenges-large-employers-r
aise-minimum-wage/

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