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Business Law Presentation

The presentation discusses consumer protection, defining a consumer and outlining unfair trade practices as per the Consumer Protection Act. It highlights the rights of consumers, such as the right to safety, information, and redressal, and details the structure of consumer dispute redressal agencies at district, state, and national levels. Amendments to the act and the role of the Central Consumer Protection Authority are also mentioned.

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Pratyush Pandey
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36 views13 pages

Business Law Presentation

The presentation discusses consumer protection, defining a consumer and outlining unfair trade practices as per the Consumer Protection Act. It highlights the rights of consumers, such as the right to safety, information, and redressal, and details the structure of consumer dispute redressal agencies at district, state, and national levels. Amendments to the act and the role of the Central Consumer Protection Authority are also mentioned.

Uploaded by

Pratyush Pandey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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PRESENTATION

ON

CONSUMER
PROTECTION
PROFESSOR IN CHARGE-
PROFESSOR IN CHARGE-
Dr Rekha Sharma,
Dr Rekha Sharma,
Associate Professor, SOM,
Associate Professor, SOM,
CONSUMER
• Section 2(d);
• Buys goods and services;
• paid or partly paid;
• or promised under any system of
deferred payment.

• Obtains for resale.

03/06/25 2
CONSUMER PROTECTION

Unfair & Restrictive trade practices

03/06/25 3
UNFAIR TRADE PRACTICES
ACT
Section [2(1)(r)]

Promote sales and supply goods and


services

•Misleading advertisement.
•False representation.
•Offering gifts.
•Conducting contests.
•Lotteries.

03/06/25 4
CONSUMER PROTECTION ACT

Amendments : 1986-1991-1993-2002

9th August, 2019 20th July,


2020
• Compensatio
n.
• Safeguards.
• Encourages.
03/06/25 5
• E-Commerce.

• Teleshopping.

• E-Filing of complaints.

• CCPA (Central Consumer


Protection Authority).

• Compensation.

• Meditation centres.
03/06/25 6
RIGHTS

03/06/25 7
Right to Safety

Right to
Information
03/06/25 8
Right to
Choose

Right to be
heard

03/06/25 9
Right to seek
redressal

Right to
Consumer
Education
03/06/25 10
CONSUMER DISPUTE
REDRESSAL AGENCIES

03/06/25 11
• District Forum is set up by the State
DISTRICT •
Government.
It entertains complaints claiming not

COMMISSIO •
exceeding Rs. 1 Crore.
Consists 1 President and 2 members.
(1- male and 1- female)
N
• State Commission is set up by the
State Government.
• It entertains complaints above Rs.
1 Crore but not exceeding Rs. 10
STATE
•
Crore.
Consists 1 President and 4
COMMISSIO
members. (3- male and 1- female)
N
• National Commission is set up by
the Central Government.

NATIONAL • It entertains complaints above


Rs. 10 Crore.
• Consists 1 President and 4
COMMISSIO members. (3- male and 1-
female)
N
03/06/25 12
THANK YOU!

03/06/25 13

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