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Chapter 12 Consumer Protection

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12 views4 pages

Chapter 12 Consumer Protection

Notes bst

Uploaded by

kediaaryanak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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1.

Introduction to Consumer Protection


(onsunmer protection ensures that consumers are safeguarded against
products, overcharging, or unfair trade practices. exploitation like defective
It's necessary as consumers often face problems such as
adulteration, sub-standard products,
misleading advertisements, and lack of after-sales service.

2. Importance of Consumer Protection


From the Consumer's Perspective:
Protection against exploitation and ensuring safety.
Awareness and exercisingof consumer rights.
Provides access to grievance redressal mechanisms.
From the Business Perspective:
Improves public image and goodwill.
Reduces chances of legal problems.
Builds long-term customner loyalty.
Promotes adherence to government policies.

3. Consumer Rights under the Consumer Protection Act, 2019


1. Right to Safety:
Protection from products and services that are hazardous to life and property.
Example: Electrical appliances with faulty wiring.
2. Right to be Informed:
Accurate information regarding the quantity, quality, price, composition, and use of goods and
services.
Example: Food items must display nutritional information.
3. Right to Choose:
Availability of a variety of goods/services without monopolistic practices.
Example: Choosing between various internet service providers.
4. Right to be Heard:
The consumer's voice must be
considered in decision-making and grievance handlinga.
Example: Feedback systems or consumer forums.
5. Right to Seek Redressal:
Legal compensation or replacement tor puor quality, defective products, or unfair trade
practices.
Example: Refund for damaged products.
6. Right to Consumer Education:
Knowledge of consumer rights and legal remedies to avoid exploitation.
Example: Consumer awareness Campaigns by the
government.

4. Consumer Responsibilities
Be aware of rights and duties as a consumer.
Read product labelscarefully, including expiry dates and warranties.
Be cautious of misleading advertisements.
Demand bills and receipts for purchases.
File a complaint if unfair practices are observed.

5. Consumer Protection Act, 2019


This act replacedthe Consumer Protection Act, 1986, and introduced provisions to address modern-day
consumer grievances.

Objectives:
Protect the rights of consumers.
mechanism.
Provide asimple, speedy, and inexpensive redressal

Key Features:
1. Coverage:
offline transactions).
Includes all goods and services (both online and
(CCPA):
2. Central Consumer Protection Authority
rights violations and unfair practices.
Established to regulate matters related to consumer
3. Liability for Product Defects:
caused by defective products.
Manufacturers, sellers, and service providers are liable for harm
4. Mediation:
disputes.
Introduction of mediation cells for faster resolution of
6. Consumer Redressal Mechanism
The Act establishes three levels of consumer dispute redressal
1. District Commission: commissions.
Handles cases with a claim up to 1crore.
Appeals against its decision can be made to the State Commission.
2. State Commission:
Handles cases with claims between 1crore and 10 crore.

Appeals against its decision can be made to the National Commission.


3. National Commission:
Handles cases with claims above 10 crore.
Appeals against its decision can be made to the Suprenme Court.

Filing Complaints:
Complaints can be filed online or offline.
Legal representation is not mandatory, especially for economically weaker sections.

7. Role of Consumer Organizations and NGOs


1. Spreading Awareness:
about their rights and
Conduct campaigns and workshopsto educate consumers
responsibilities.
2. Assisting in Legal Proceedings:
legal support.
Help consumers file complaints and provide
Practices:
3. Monitoring Business
practices.
Report unethical or unfair trade
Government Action:
4. Encouraging
protection laws.
Advocate for stricter consumer

Consumer Protection for Business


8. Importance of
1. Goodwill:
image.
Ethical practices create a positive public
2. Customer Retention:

return.
Satisfied customers are more likely to
3. Legal Compliance:
Adhering to consumer laws reduces lawsuits and penalties.
4. Sustainability:
Fair trade practices contribute to long-term business success.

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