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The document outlines workplace communication, emphasizing the importance of effective information exchange through various mediums such as emails, video conferencing, and calls. It discusses key considerations like purpose, audience, and tone, as well as different communication categories including upward, lateral, downward, and outward communication. Additionally, it covers business letters, detailing their structure, common formats, and frequently written types.

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Aizel Barba
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5 views

Presentation (1)

The document outlines workplace communication, emphasizing the importance of effective information exchange through various mediums such as emails, video conferencing, and calls. It discusses key considerations like purpose, audience, and tone, as well as different communication categories including upward, lateral, downward, and outward communication. Additionally, it covers business letters, detailing their structure, common formats, and frequently written types.

Uploaded by

Aizel Barba
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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WORKPLACE

COMMUNICATION
Lesson
Outline
1. Workplace
Communication

2. Business Letters
Workplace Communication

- is the process of exchanging information and


ideas, both verbally and non-verbally between one
person or group and another person or group
within an organization. It includes e-mails, video
conferencing, text messages, notes, calls, etc.
Email – messages distributed by
electronic means from one computer
user to one or more recipients via a
network.

Video conferencing – is a technology that


allows users locations to hold in different
face-to-face meetings without having to
move to a single location together.
Text messages – an electronic
communication sent and received
by mobile phone.

Notes – a short informal letter


or written message.

Calls – an instance of speaking to


someone on the phone or attempting
to contact someone by phone.
THINGS TO CONSIDER IN
COMMUNICATING IN THE WORKPLACE

1. PURPOSE
a) Am I writing to create a record, to
request/provide information, or to persuade?
b) What am I trying to say?
2. AUDIENCE
a) Who will read what I have written?
b) What are their job titles and/or areas of
responsibility?
c) What do they already know about the
specific situation?
d) Why do they need this information?
e) What do I want them to do as a result of
receiving it?
3. TONE
a) it will set how your target audience will
accept what you are trying to say.
b) you do not have to sound tough,
demanding, or condescending in your
discourse especially in sensitive subjects or
issues.
BROAD CATEGORIES OF WORKPLACE
COMMUNICATION
A) UPWARD COMMUNICATION
- from your position to an audience above you in
the job hierarchy.
Example: a response to a letter from your manager.
B) LATERAL COMMUNICATION
- between you and an audience within your level of
hierarchy.
Example: a phone call to/from a co-worker you are
C) DOWNWARD COMMUNICATION
- from your position to an audience below you in the job
hierarchy.
Example: an oral reminder to a trainee.

D) OUTWARD COMMUNICATION
- between you and a company that you do business
with or an audience outside your workplace.
Example: a letter of inquiry addressed to a supplier
regarding a delivery to your office.
Workplace communication will fail the ethics test if
it is corrupted by any of the following tactics
(Searles, 2014):

1. Suppression of information.

2. Falsification or fabrication.

3. Overstatement of understatement.

4. Selective misquoting.

5. Subjective wording.

6. Conflict of interest.

7. Withholding information.
8. Plagiarism
BUSINESS LETTERS
“Business writing refers to memorandums, proposals, e-
mails, and other forms of writing aged in organizations to
communicate with internal and external audiences.
Business writing is a type of professional communication.
Also known as business communication and professional
writing (Nordquist, 2017).”
“Writing business correspondence like letters memos is a
skill or potential that must be developed and possess by a
person regardless by his work, profession, or
specialization (Mosura, et al., 199).”
PARTS OF A BUSINESS LETTER
1. HEADING
- includes the return address and
the date on the last line.
2. INSIDE ADDRESS/RECIPIENT’ S ADDRESS
- contains the name to which the letter is written
and addresses.
3. SALUTATION
- is the greeting part that is written in a polite and
courteous manner followed by a comma (,) or a
colon (:)
4. BODY OF THE LETTER
- contains the main purpose of the letter, the very
reason for writing. It is very important that the body
of the letter be written in a straightforward, simple,
and coherent manner.

Three Parts
•Introduction
•Middle Section
•Conclusion
5. COMPLIMENTARY CLOSING
- is the polite yet business-like ending of the letter.
This ends with a comma (,).
6. SIGNATURE BLOCK
- the name of the sender is written on the first line,
then his position on the next line. It is expected that
the sender will put signature above his/her name.
FORMATS OF A BUSINESS LETTER
1. BLOCK
The entire
letter is left
justified and
single-spaced
except for a
double space
between
paragraphs.
2. MODIFIED
BLOCK
All parts of the
letter are
tabbed on the
left, single
space and
justified except
the heading
and the closing
which are
3. SEMI-BLOCK
The paragraph are
indented instead of
placing them all on
the left. Heading is
on the center, and
the date can be
placed in the right
side three spaces
after the heading.
The recipient’s
FREQUENTLY WRITTEN BUSINESS
LETTERS
1. Letter of Request
2. Letter of Inquiry
3. Letter of Order
4. Letter of Acknowledgement
5. Letter of Complaint
6. Letter of Adjustment
THANK
YOU

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