COMMUNICATION

FOR WORK
PURPOSES
 Workplace
Communication
3 things to consider in
communicating in the
workplace :
1. Purpose
a) Am I writing primarily to
create a record, to
request/provide information, or
to persuade?
 Workplace
Communication
2. Audience (Searles, 2014)
a) Who will read what I have written?
b) What are their job titles and/or
areas of responsibility?
c) What do they already know about
the specific situation?
d) Why do they need this information?
e) What do I want them to do as a
result of receiving it?
 Workplace
Communication
3. Tone
• it will set how your target
audience will accept what you are
trying to say.
• you do not have to sound tough,
demanding, or condescending in
your discourse especially in
sensitive subjects or issues
 Categories of Workplace
Communication
a) Upward Communication
- from your position to an audience
above you in the job hierarchy
Example: a response to a letter from
your manager
b) Lateral Communication
- between you and an audience
within your level of hierarchy
Example: a phone call to/from a co-
worker you are collaborating with
 Categories of Workplace
Communication
c) Downward Communication
- from your position to an audience below
you in the job hierarchy
Example: an oral reminder to a trainee
d) Outward Communication
- between you and a company that you
do business with or an audience outside
your workplace
Example: a letter of inquiry addressed to
a supplier regarding a
 Workplace communication will
fail the ethics test if it is
corrupted by any of the following
tactics(Searles,
1. Suppression 2014):
of information.
2. Falsification or fabrication.
3. Overstatement of
understatement.
4. Selective misquoting.
5. Subjective wording.
6. Conflict of interest.
7. Withholding information.
Business Letters
“Business writing refers to
memorandums, reports, proposals, e-
mails, and other forms of writing used
in organizations to communicate with
internal and external audiences.
Business writing is a type of
professional communication. Also
known as business communication
and professional writing (Nordquist,
2017).”
 Business Letters
“ Writing business
correspondence like letters and
memos is a skill or potential
that must be developed and
possess by a person regardless
by his work, profession, or
specialization (Mosura, et al.,
 Parts of a
Business
1. Heading Letters
- includes the return address and
the date on the last line.
Example: The National Teachers
College
Quiapo, Manila
Telephone Number
E-mail
January 1, 2018
 Parts of a
Business Letters
2. Inside address/Recipient’s
address
- contains the name to which the
letter is written and addressed
• Example: DR. VICTORIA B.
MARTINEZ
Principal
St. Anthony Integrated School
Quezon City
 Parts of a
Business
3. Salutation Letters
- is the greeting part that is written in a
polite and courteous manner followed by a
comma (,) or a colon (:)
Example:
• Mr. (name), Madame (name):
• Sir (name), Dear Madame (name):
• Dear Sir (name), Dear Dr. (name):
• My dear (name), Dear Rev. (name):
• Mrs. (name), ` Miss (name):
 Parts of a
Business Letters
4. Body of the letter
- contains the main purpose
of the letter, the very reason for
writing. It is very important that
the body of the letter be written
in a straightforward, simple,
and coherent manner.
 Parts of a
Business Letters
Example:
“ The undersigned would like to request your good
office to grace her an interview with the one in-
charge on the Human Resource Management in
your respected company. This is in line with the
expansion that our business is going to have
whether we can consider your business as one of
our partners. These all will be depending on the
result of our somehow quick survey and study
with your company.
The undersigned is fervently hoping for your
favorable response.”
 Parts of a
Business Letters
5. Complimentary closing
- is the polite yet business-like ending of the
letter. This ends
with a comma (,).
Example:
• Sincerely yours, Very sincerely,
• Truly yours, Very sincerely yours,
• Respectfully yours, Very respectfully yours,
• Much obliged, Very much obliged,
 Parts of a
Business Letters
6. Signature block
- the name of the sender is
written on the first line, then his/her
position on the next line. It is
expected that the sender will put
his/her signature above his/her
name.
Example:
 Formats of a
Business
1. Block. Letters
positions all the parts if the letter
to the left, single space, and justified.

2. Modified Block.
all parts of the letter are tabbed
on the left, single space, and justified
except the heading and the closing
which are tabbed in the center.
 Formats of a
Business Letters
3. Semi-block
the paragraphs are indented
instead of placing them all on the
left. Heading is on the center , and
the date cam be placed in the
right side three spaces after the
heading. The recipient’s address is
on the left, and the closing on the
 Formats of a
Business Letters
Block letter format:
 Formats of a
Business
Modified
Letters
Block letter format:
 Formats of a
Business
Semi Block
Letters
letter format:
Types of Business Letters
Types of Business Letters
Types of Business Letters
Types of Business Letters
Types of Business Letters
Types of Business Letters
 INTERVIEW
An interview is a two-party
interaction in which at least
one party has a specific,
serious purpose and that
usually involves the asking and
answering questions.
 INTERVIEW
Characteristics of an
interview:
A. Interviews always involve two
parties.
B. Interviewing is always
purposeful.
C. There is focus on asking and
answering questions.
 INTERVIEW
Planning an interview (adler, 2012)
1. Define the goal.
2. Identify and analyze the other
party/respondent.
3. Prepare a list of topics.
4. Choose the best interview structure.
5. Consider possible questions.
6. Arrange the setting.
 INTERVIEW
Conducting an interview (adler, et
al., 2012)
A. Open with a greeting and an
orientation.
B. Perform several tasks during the
question-and-answer phase of the
discussion.
C. Close with a satisfactory
conclusion.
 INTERVIEW
Guidelines for both the
interviewer and interviewee in
the conduct of an interview:
A. Formally inform that you will be
conducting or attending an
interview.
B. Being punctual is key in making
a good impression.
C. Dress to impress.
 INTERVIEW
Guidelines for both the
interviewer and interviewee in
the conduct of an interview:
E. Color your words with kindness.
F. Avoid unnecessary stories.
G. Do not lose eye contact during
the interview.
H. The magic word is thank you.
 SHORT
REPORTS
A short report is a formal
document written to inform a
specific audience about a certain
subject that has an impact on their
lives. Such type of work is used
more in business, journalism, and
science rather than as the
university assignment. They differ
from ordinary ones not only in size
HOW TO WRITE A SHORT REPORT

1. To do this, you first need to

identify your topic. With a topic in
mind, it will be easier for you to
specify the key points that need to
be emphasized in the report.
2. Next, you have to arrange these
points in a logical order.
3. Once this is done, identify sub-
points that provide supporting
 KEY POINTS IN WRITING A SHORT
REPORT

1 Summary (briefly overviews

the research and includes
basic information about it).
2 Background (shows the
significance of the study and
provides readers with more
details).
 KEY POINTS IN WRITING A SHORT
REPORT
4 Discussion (reviews and
analyzes findings, shows
limitations of an investigation).
5 Conclusions (summarizes
key points and the main idea
of the study).
6 Recommendations
(provide guidance for the