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NON-VERBAL-Communication-report (1)

Nonverbal communication involves sending or receiving messages without words, impacting interactions in the workplace, especially between supervisors and subordinates. Key types include vocalics, proximity, gestures, touch, physiological changes, facial expressions, and attentiveness, each conveying different messages. Understanding these forms can enhance communication effectiveness and workplace dynamics.

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3 views17 pages

NON-VERBAL-Communication-report (1)

Nonverbal communication involves sending or receiving messages without words, impacting interactions in the workplace, especially between supervisors and subordinates. Key types include vocalics, proximity, gestures, touch, physiological changes, facial expressions, and attentiveness, each conveying different messages. Understanding these forms can enhance communication effectiveness and workplace dynamics.

Uploaded by

qpzi9
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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NON-VERBALCOMMUNICATION

What is nonverbal communication?


• Nonverbal communication is the process of sending or receiving
a message without using words, either written or spoken. While
a psychiatrist and author officially coined the term in the 1950s,
this form of communication has been around for centuries. Sir
Francis Bacon observed in the 1600s that our bodies’ motions,
or gestures, often disclose the state of the mind.
• In the workplace, nonverbal communication can
impact the way team members interact with one
another, especially between a supervisor and
their subordinates. It’s important to know how
nonverbal communication can affect the way you
work with your coworkers and members of your
leadership team. What you communicate with
words could differ from what you communicate in
other ways.
Different types of
nonverbal
communication
1. Vocalics
Vocalics, also referred
to as paralanguage,
includes the way you
speak, such as your
tone of voice. No
matter what you might
say, the way you say it
can communicate more
than the words you
choose.
2. Proximity
How close you choose
to stand or sit next to
someone is also a form
of nonverbal
communication. The
space around you is
often referred to as
your personal space,
which generally is
between 6-18 inches
around your body.
3. Gestures
Body movements, or
kinetics, include
nodding or gesturing
with your hands. These
common examples of
body movements can
convey your excitement
about a conversation or
topic.
4. Touch
Touching another person is a key
aspect of nonverbal
communication. A hug conveys
warmth and love, while a pat on
the back can convey a job well
done. Unsolicited or unwelcome
touch can cause a person to feel
uncomfortable, so it’s important
to make sure your touch is
always professional in the
workplace.
5. Physiological
changes
Physiological changes are
most often linked to
discomfort and stress in a
situation. These types of
changes include blushing,
sweating or tearing up. You
can’t control the
physiological changes your
body makes in situations,
so these will often give
away how you feel.
6. Facial
expressions
Your face can often reveal
your emotions in a
situation. The expression
you make can change the
meaning of the words you
say or show how you feel
about what someone else
is saying to you. For
example, raising an
eyebrow can convey an
inquisitive feeling or even a
devious one.
7. Attentiveness
Staying attentive shows your
interest and engagement with
the person communicating with
you. If you observe the person
you’re conversing with looking
away, this nonverbal cue shows
distraction or unease. To
maintain strong and effective
communication, try to focus on
what the other person is saying
and keep your attention on them
while they communicate.
EXAMPLES OF NONVERBAL
COMMUNICATION IN THE
WORKPLACE
• 1. Facial • Eye contact: Staff
Expressions – making eye
A warm smile from contact to indicate
the receptionist they’re ready to
welcoming guests. take your order.
• Body language: A chef visible
through an open kitchen
showing confidence and
passion while preparing
meals.
• 5. Tone of Voice – • 6. Appearance –
How something is Dressing
said (pitch, volume, professionally or
pace) can change casually sends
the message’s messages about
meaning even if the one’s attitude, role,
words are the same. or respect for
workplace norms.
• 7. Personal Space • 8. Silence – Pausing
– Respecting or or choosing not to
invading personal speak can show
space can affect reflection,
disagreement, or
comfort levels and
disapproval
indicate formality depending on the
or familiarity. context.
• 9. Touch – • 10. Proximity –
Handshakes or pats Where people
on the back can choose to sit or
convey friendliness stand in meetings
or support, though
can show
this varies by culture
and workplace hierarchy,
norms. relationships, or
inclusion.

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