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The document provides an overview of organizational theory as it applies to libraries, emphasizing the importance of aligning structure with environmental needs and effective decision-making processes. It discusses key components such as mission, goals, and objectives, as well as management functions and leadership styles. Additionally, it highlights the significance of library standards and service quality measurement for continuous improvement and adaptability to user needs.

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17 views9 pages

Short For Test

The document provides an overview of organizational theory as it applies to libraries, emphasizing the importance of aligning structure with environmental needs and effective decision-making processes. It discusses key components such as mission, goals, and objectives, as well as management functions and leadership styles. Additionally, it highlights the significance of library standards and service quality measurement for continuous improvement and adaptability to user needs.

Uploaded by

aychewchernet
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Slide 1: Introduction to Organizational Theory

Theories explain power distribution, resource allocation, and interactions in


organizations.

Must be empirically tested with clear cause-effect relationships


(independent/dependent variables).

Slide 2: Contingency Theory (Lawrence & Lorsch)


Effective organizations align structure with environmental needs (e.g., task
clarity/difficulty in academic libraries).

Builds on Burns & Stalker’s work.


• Slide 3: Decision-Making in Libraries
• Centralized in academic/research libraries.

• Process: Intelligence → Design → Choice.

• Programmed (routine) vs. non-programmed (unique) decisions.

• Slide 4: Organizational Design vs. Structure


• Design: Optimal mix of features to achieve objectives.

• Structure: Formal roles, authority, and communication patterns.

• Open systems theory: Dynamic, permeable boundaries (e.g., librarians as


boundary agents).
• Slide 5: Organizational Climate
• Attributes (psychological/organizational) shaping member interactions and
environmental responses.

• Slide 6: Key Organizational Components


• Mission: Purpose (external focus).

• Goals: Broad functions.

• Objectives: Specific, measurable outcomes (e.g., 30% improvement).

• Behavior: Employee tasks; linked to accountability.

• Slide 7: Management Functions (POLCC)


• Planning, Organizing, Leading, Coordinating, Controlling.
• Slide 8: Leadership vs. Management
• Leadership: Broader; may prioritize personal goals.

• Management: Achieves organizational goals via POLCC.

• Slide 9: Leadership Styles


• Autocratic, democratic, laissez-faire.

• Slide 10: Power and Influence


• Five bases:

• Legitimate: Hierarchical authority.

• Expert: Knowledge-based.

• Referent: Charisma (e.g., Gandhi).

• Reward: Promotions/benefits.

• Coercive: Punishment.
• Slide 11: Leader Behavior Continuum
• Authoritarian: Task-oriented.

• Democratic: Group-oriented.

• Laissez-faire: Minimal influence.

• Slide 12: Introduction to Library Standards


• Definition: Rules ensuring consistency, training, efficiency.

• Types: Technical (exact), Conventions (flexible), Guidelines (broad).

• Slide 13: Why Use Standards?


• Uniformity, reliability, accountability, funding justification.
• Slide 14: ISO Standards for Libraries
• ISO 2789: Statistics.

• ISO 11620: Performance indicators.

• ISO 16439: Impact assessment (e.g., social inclusion).

• Slide 15: Principles for Libraries


• Institutional effectiveness, professional values (intellectual freedom), educational role
(information literacy), collections/space management.

• Slide 16: Measuring Service Quality


• Methods: Surveys (LibQUAL+), interviews, statistics.

• 10 Determinants: Access, reliability, competence, etc.


• Slide 17: Examples of Service Quality
• Access: Convenient opening hours.

• Credibility: Trustworthy staff.

• Tangibles: Updated equipment.


• Slide 18: Conclusions on Performance Measurement
• Multi-faceted approach: Combines operational + management data

• Full participation: Departmental/individual contributions matter

• User-centric: Focus on needs & expectations

• Tools: Good software exists to assist (e.g., LibQUAL+)


• Slide 19: Maximizing Data Utility
• Multi-purpose data: Statistics collected for one goal can be repurposed

• New insights: Combine data elements creatively (e.g., user surveys + usage stats)

• Grassroots change: Small, incremental improvements lead to visible results

• Learning: Analyze failures/successes; push limits with new skills

• Slide 20: Key References


• Kyrillidou & Heath (2001): Service quality measurement frameworks

• Fernekes (2005): Outcome-based assessments

• Munns (2004): Project management applications


• Slide 21: Final Takeaways
• Organizational Theory: Guides library structure (contingency theory) and
leadership (power dynamics).

• Standards: ISO frameworks ensure quality, comparability, and funding appeals.

• Service Quality: Measure via user feedback (10 determinants) for continuous
improvement.

• Slide 22: The End


• Recap: Theories + standards = adaptive libraries meeting user/institutional
needs.

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