PROPERTY MANAGEMENT SYSTEM

APPLICATION OF COMPUTERS IN CLERICAL AND ADMINISTRATIVE FUNCTIONS (TACTICAL AND STRATEGIC HOTEL COMPUTERS) The application o co!p"te#$ to acco!!o%ation !ana&e!ent i$ o &#eat inte#e$t 'eca"$e thi$ i$ &ene#all( the a#ea that o e#$ the &#eate$t potential o# i!p#o)e!ent* Co$t #e%"ction+ 'ette# !ana&e!ent in o#!ation+ %e,$-illin&+ #e%"ce% t#ainin& an% the p#o$pect o !o#e inte#e$tin& an% .o#th.hile .o#- a#e the a#ea$ o application*

Inte&#ate% Hotel S($te!

Ve#( o ten the $a!e piece o in o#!ation i$ "$e% !o#e than once in a hotel '( one %epa#t!ent on one o# !o#e occa$ion$+ an% al$o '( $e)e#al %epa#t!ent$* The #epetiti)e t(pe$ o /o'$ a#e %one on co!p"te#$ )e#( e icientl( .itho"t 'o#e%o!* Fo# e0a!ple+ the ta$-$ li-e pa( #oll p#oce$$in& o# acco"ntin&+ "$e% on n"!'e# o occa$ion$ o# )a#io"$ p"#po$e$ $"ch a$ at #e$e#)ation en1"i#( o# chec- o $tat"$ on &"e$t hi$to#(+ #e$e#)ation con i#!ation o# a%%#e$$+ #e$e#)ation a!en%!ent o# locatin& #eco#% on ile+ a##i)al li$t o# i%enti ication+ #e&i$t#ation ca#% o# le&al #e1"i#e!ent+ telephone o# i%enti ication+ 'ill olio an% .atch li$t o# c#e%it cont#ol+ %epa#t"#e li$t o# i%enti ication+ &"e$t hi$to#( o# !a#-etin& anal($i$ an% $ale$ p#o!otion+ an% !ailin& li$t o# $ale$ etc* Thi$ nee%$ cop(in& o in o#!ation #o! one %oc"!ent to anothe#* M"lti,pa#t o#!$ !a( 'e %e$i&ne%+ o# e0a!ple+ G*R+ ca#%+ 2C2 o#!+ a##i)al noti ication $lip$ an% olio !a( all 'e pe# o#!e% '( one $et o ent#(* In a co!p"te# $($te! it i$ po$$i'le to ta-e$ a%)anta&e o the$e con$tant #e e#ence$ to the $a!e $et$ o %ata '( inte&#ate% %ata p#oce$$in&* In thi$ techni1"e+ the atte!pt i$ !a%e to co##ectl( #eco#% each %ata once an% then to "tili3e it in that $a!e o#! in e)e#( po$$i'le .a( to elicit in o#!ation o# plannin& an% cont#ol p"#po$e o the ope#ation*

The ollo.in& e0a!ple$ $ho. application o a%!ini$t#ati)e "nction$ o a hotel*

co!p"te#$

o# cle#ical an%

The Tactical Hotel Co!p"te#

In thi$ ca$e one o# !o#e co!p"te# .o#- $tation$ a#e a)aila'le to each %epa#t!ent o the hotel+ p#o)i%in& !i%%le !ana&e#$ .ith a li$t to a$$e$$ the nat"#e o

%eci$ion$ a$ the( a#e enco"nte#e%* At thi$ point+ the co!p"te# !o)e$ 'e(on% the $ta&e o $i!pl( acilitatin& the o#%ina#( '"$ine$$ "nction$ o the hotel* It .ill 'e "$in& $o!e %ata .hich i$ e0te#nal to the hotel to in l"ence tactical %eci$ion$* Th"$ co#po#ate $"cce$$ i$ 'e&innin& to %epen% on the %e$i&n an% application o the hotel2$ co!p"te# 'a$e% in o#!ation,$($te!$* Mana&e#$ nee% to -no. .hich %ata to "$e o# p#o'le! $ol)in& an% .hich techni1"e$ to appl( to tho$e %ata $et$* The a)aila'ilit( o !achine$ pe# o#!in& )a#io"$ t(pe$ o "nction$ ha)e #e!o)e% con$t#aint$ .hich ha% p#e)io"$l( li!ite%+ o.in& to it$ co!ple0it(+ the p#oce$$in& o %ata* Co!p"te#,'a$e% in o#!ation $($te! i$ )e#( )al"a'le to !i%%le !ana&e#$ o# tactical plannin&*

The St#ate&ic Hotel Co!p"te#

A$ co!p"te# technolo&( %i "$e$ th#o"&h $ociet(+ $oon a totall( ne. -in% o '"$ine$$ $t#"ct"#e !a( e!e#&e* Thi$ .ill a ect othe# t(pe$ o co!!e#cial an% non, co!!e#cial o#&ani3ation* At thi$ point+ all le)el$ o !ana&e!ent .ill 'e in)ol)e% in %eci$ion !a-in&* 4"t the %i#ection .hich the hotel .ill ta-e+ in a co!petiti)e $en$e+ .ill 'e $electe% on the 'a$i$ o the o"tp"t #o! the in o#!ation $($te!* Th"$+ le0i'ilit( .ill 'e po$$i'le '( the application o !an( a"to!ate% "nction$+ !o$t o .hich .ill 'e $"ppo#te% '( the co!p"te#$* The co!p"te# .ill 'e $e#)in& top !ana&e!ent !o#e %i#ectl( an% it .ill+ the#e o#e+ 'e "$e% to o#!"late $t#ate&ic %eci$ion$* The %i e#ence$ 'et.een the $t#ate&ic an% tactical le)el$ .ill 'e notice% in !an( .a($* Fi#$tl(+ the#e .ill 'e a &#eat e0pan$ion in the "$e o e0te#nal %ata $o"#ce$* An o"te# ci#cle o acti)itie$ !i&ht 'e a%%e% to the net.o#- o in o#!ation p#oce$$in& acilitie$ that .ill "n%e#pin $ociet( an% '"$ine$$ a$ a .hole* The#e .ill 'e !"ch !o#e inte&#ation 'et.een the$e an% 'et.een the in o#!ation $e#)ice$ o the hotel it$el * An% inall(+ !o$t o the$e p#oce%"#e$ .ill 'e co!pletel( a"to!atic+ "$in& !an( $el ,#e&"latin& cont#ol "nction$*

Some Worldwide Reservation Systems of Various C ains of !otel and Mar"etin# Consortium are$ OMAHA: 5o#l%.i%e #e$e#)ation cent#e o# all H(att hotel$ locate% at Ne'#a$-a* HOLIUDEX: Holi%a( Inn hotel$ #e$e#)ation$ a#e !a%e th#o"&h thi$ co!p"te#i3e% $($te! an% !ain, #a!e i$ locate% at Me!phi$* FORTRES: It i$ a $($te! o T#"$t Ho"$e Fo#te+ anothe# chain o hotel$* BEST WESTERN CONSORTIUM: Ma#-etin& o#&ani3ation co)e#in& o)e# HOC

In%epen%ent hotel$ #o"n% the .o#l% ha$ cent#al co!p"te# %ata 'a$e$t A#i3ona* MARSHA: (Ma##iott A%)ance% Re$e#)ation S($te! o Hotel A%!ini$t#ation) It i$ S($te! o Ma##iott Hotel an% i$ locate% at Oha!a*

T!E TOTA% !OTE% MANAGEMENT SO%&T'ON S6STEM

People !a( 'e co! o#ta'le .ith technolo&( that allo.$ the! to %epen% "pon .hen an% .he#e the( $till .ant the option to %eal .ith h"!an 'ein&$ on occa$ion$* An( technolo&ical enhance!ent that i!pe%e$ &"e$t co! o#t , no !atte# ho. !"ch !one( it $a)e$ , i$ not p#o ita'le $ol"tion o# hotel$* Th"$ the technolo&( $ho"l% 'e $o %e)elope% $o a$ to i!p#o)e e icienc( an% p#o)i%e the &"e$t$ .ith a "ni1"e hotel e0pe#ience* A total hotel !ana&e!ent ope#ation $($te! $ho"l% no#!all( incl"%e7

() *ront Offi+e
,an-uet
The 'an1"et $($te! i$ an "ni1"e $($te! that cate#$ to 'an1"et #e$e#)ation$* The e0ten$i)e in1"i#( capa'ilit( o the 'an1"et $($te! &i)e$ in o#!ation on 'oo-in& po$ition$ o# an( pa#tic"la# hall+ "nction+ %a( o# ti!e* 4illin& an% po$tin& o t#an$action$ to the $ale$ le%&e# al$o $ho"l% 'e han%le% '( thi$ !o%"le*

Points.of.sale
The point$,o ,$ale $($te! i$ %e$i&ne% o# the co!plete o#%e#,ta-in& an% ca$hie#in& "nction$+ at an( o"tlet* In,ho"$e &"e$t in o#!ation i$ a)aila'le to the ca$hie#+ ena'lin& pe#$onali3e% attention a$ .ell a$ ti!el(+ acc"#ate po$tin& to the &"e$t le%&e#* The $($te! inco#po#ate$ all the "nction$ o a ca$h #e&i$te# an% i$ pa#tic"la#l( e ecti)e in #oo! $e#)ice* Night Auditing The ni&ht a"%itin& $($te! i$ the !o$t i!po#tant "nction in the %ail( ope#ation o the hotel* It po$t$ #oo! ta#i a"to!aticall(+ pe# o#!$ the inal 'alance o the enti#e %a(2$ t#an$action$ an% clo$e$ the %a(2$ '"$ine$$* A co!p#ehen$i)e a"%it t#ail an% acco"ntin& #epo#t$ help #econcile all t#an$action$ in a $ho#t $pan o ti!e* Electronic Cash Register It han%le$ a"to!atic p#icin&+ %i$pla( an% -e('oa#% chan&e cont#ol+ $ale$ anal($i$+ ti!e cloc-$+ etc*

/) T e ,a+" Offi+e System

The 4ac- o ice $($te! $ho"l% incl"%e the ollo.in& a$pect$7 Material Management System (MMS) It co)e#$ the enti#e !ate#ial !ana&e!ent "nction $"ch a$ #e1"i#e!ent+ plannin&+ p"#cha$e+ #eceipt+ $toc- acco"ntin&* I$$"e$ a#e )ie.e% a$ an inte&#ate% acti)it(* The $($te! $ho"l% p#o)i%e in o#!ation o# e ecti)e %eci$ion !a-in& an% 'oo-, -eepin&* 8 , P"#cha$e #e1"i#e!ent$ #epo#tin& ai%$ 'ette# o#%e# %eci$ion$* , Hi$to#ical p"#cha$e )en%o#9co$t anal($i$ o# lo.e# p"#cha$e co$t$* , A"to!atic #e!in%e#$ on pen%in& p"#cha$e o#%e#$ en$"#e$ ti!el( $"pplie$* , Ea$( !onito#in& o $toc- e$peciall( o# pe#i$ha'le9li!ite% $hel ,li e ite!$* , A$$i$t$ a%!ini$t#ation o p"#cha$e an% $to#e$ %epa#t!ent* , P#o)i%e$ a"to!atic $toc- acco"ntin&* , Ai%$ $pot $toc-,ta-in&* , P#o)i%e$ %ata o# &ene#al le%&e# an% %epa#t!ent co$tin&* , Co!pa#i$on o hi$to#ical in o#!ation o# t#en% anal($i$* Management Information System The !ana&e!ent in o#!ation $($te! $ho"l% p#o)i%e $tati$tical in o#!ation to the !ana&e!ent to a$$i$t in %eci$ion !a-in& an% cont#ol* Co!pa#i$on o '"%&et$ .ith act"al$ '( #e$pon$i'ilit( cent#e $"ppo#t$ !ana&e!ent cent#e $($te!$* A"to!atic MIS %ata collection $ho"l% p#o)i%e co!p#ehen$i)e '"$ine$$ an% $ale$ anal($i$* The ti!el( acc"#ate in o#!ation p#o)i%e% .o"l% en$"#e inc#ea$e% #e)en"e$+ hi&he# occ"panc( an% co$t $a)in&$* Financial Accounting System In o#!ation #e1"i#e% o# 'a$ic acco"ntin& "nction$ an% inancial !ana&e!ent o a hotel $ho"l% 'e inco#po#ate% in a co!p#ehen$i)e $et o inte&#ate% !o%"le$* , Inte&#ation o acco"nt$ #ecei)a'le+ acco"nt$ pa(a'le+ $to#e$ acco"ntin& an% pa(#oll .ith &ene#al le%&e#* , Si&ni icant ai% to acco"nt$ a%!ini$t#ation an% a"%it9#econciliation* : Monthl( t#ial 'alance an% p#o it an% lo$$ $tate!ent p#epa#e%* : Ti!el(+ "p%ate%+ acc"#ate inancial in o#!ation o# inancial cont#ol* : Fa$te# collection$ an% 'ette# in o#!ation on acco"nt #ecei)a'le$* : Fo#eca$t$ o ca$h lo.$ o# 'ette# ca$h !ana&e!ent* : Ti!el( $tate!ent o acco"nt$ o# %e'to#$9c#e%ito#$*

: Co!pa#i$on o '"%&ete% an% act"al #e)en"e9e0pen%it"#e*

Food and Beverage Cost Control System

Thi$ !o%"le i$ the !o$t i!po#tant a#ea o conce#n in hotel ope#ation$,the $a(in&$ po$$i'le th#o"&h cont#ol o oo% an% 'e)e#a&e !ate#ial "$a&e* , Sho"l% e$ta'li$h $tan%a#%$ o# #a. !ate#ial "$a&e th#o"&h #ecipe e0plo$ion* , Sho"l% hi&hli&ht #a. !ate#ial$ .he#e )a#iance i$ e0ceptionall( hi&h* , Sho"l% a"to!aticall( pic- "p i$$"e$ an% co$tin& #o! !ate#ial$ !ana&e!ent $($te!* , Sho"l% a"to!aticall( pic- "p $ale$ %etail #o! point,o ,$ale $($te!+ %ail( !eal o#%e#* , 4e)e#a&e cont#ol an% elect#onic 'a#+ 'a# cont#ol $($te!*

Personnel Management S stem

The !o$t i!po#tant a$$et in a hotel i$ it$ people* The pe#$onal !ana&e!ent $($te! $ho"l% inte&#ate the #e1"i#e!ent$ o# e ecti)e ca#ee# plannin&+ pe#$onnel a%!ini$t#ation an% pa(#oll* , Co!p#ehen$i)e %ata ai%$ pe#$onnel ca#ee# plannin& an% !anpo.e# %e)elop!ent* , E0ten$i)e #epo#tin& capa'ilitie$ on e!plo(!ent p#o ile$* : Sho"l% help ai%$ pe#$onnel a%!ini$t#ation* , Co!p#ehen$i)e pa(#oll $($te! .ith a"to!atic calc"lation$ an% p#intin& o pa($lip$* MANAGEMENT REPORTS 8* Telephone Monito#in& an% Cha#&in& , Telephone $e#)ice+ ala#! an% .a-e call$* ;* Hotel Sec"#it( , Elect#onic loc-$+ %i&ital pa% $($te!+ ca#% $($te!+ !a&netic $($te!+ othe#$ (#eco#%in& $i&nat"#e$+ )oice #eco&nition) &"e$t #oo! )en%in& an% )i%eo* <* To"#i$t an% T#a)el In o#!ation S($te! , To"# ope#ation an% t#a)el $($te!*

APPLICATION OF COMPUTERS IN HOTEL INDUSTR6 IN INDIA

Hotel in%"$t#( in In%ia elt the nee% o co!p"te#i3ation .a( 'ac- in 8=>; .hen A$ian Ga!e$ (A$ia% >;) .a$ hel% in In%ia .ith an "n%e#l(in& i%ea o p#o)i%in& !o#e pe#$onali3e% $e#)ice to the &"e$t* I (o" ha)e to 'e on the top in thi$ line (o" ha)e to o e# !o#e to (o"# &"e$t than an( othe# hotel i*e* "lti!ate in $e#)ice i*e* pe#$onali3ation*

Fo#t"natel( .e ha)e to%a( a .illin& $la)e calle% 2co!p"te#2 a$ a !ean$ o p#o)i%in& a !o#e co!plete pe#$onal $e#)ice+ .hich i$ p#epa#e% to .o#- en%le$$l( at )e#( little co$t on the !o$t !"n%ane+ te%io"$+ 'o#in& an% #epetiti)e ta$-$ A co!p"te# .ill chan&e the e icienc( o a p#oce%"#e '"t .ill not "n%a!entall( a ect it$ )al"e to the &"e$t* Rathe#+ it .o"l% !a-e it !o#e #elia'le+ econo!ical an% a$te#* A$ a pa#t o e ecti)e $e#)ice$+ &"e$t$ a#e p#e,#e&i$te#e% to $a)e ti!e+ an% in%i)i%"al attention can 'e &i)en to the!* A%)ance in o#!ation+ e$peciall( a'o"t VIP2$+ help in

p#o)i%in& e0actl( .hat the( nee% .itho"t thei# a$-in& o# it Mo#e pe#$onali3e% to"ch can 'e &i)en a$ the ope#ato# i%enti ie$ the &"e$t '( na!e an% hi$9he# #oo! n"!'e# an% thei# nee%$ a#e atten%e% to i!!e%iatel(* In o#!ation i$ %i$patche% !o#e e ecti)el(+ inte#%epa#t!ental co!!"nication i$ 1"ic- an% in o#!ation can 'e t#an$!itte% #o! one te#!inal to anothe# te#!inal* Al$o+ the &"e$t acco"ntin& i$ acc"#ate* The &"e$t %oe$ not ha)e to .ait o# the 'ill to 'e p#o%"ce%* La$t !in"te !eal cha#&e$+ !ini 'a# cha#&e$ o# telephone call 'ill$ a#e "p%ate% i!!e%iatel( an% ha)e no late cha#&e$* Pne"!atic t"'e "$e% o# t#an$!i$$ion o in o#!ation a#e no !o#e "$e%* At an( &i)en !o!ent the $tat"$ o #oo! can 'e )e#i ie% an% a #epo#t can 'e p#epa#e%* The 'aco ice can 'e "$e% o# all the acco"ntin&+ ca$h t#ial 'alance+ pa(#oll+ $toc- cont#ol+ etc* Anothe# i!po#tant "nction+ o#eca$tin&+ lea%in& to 'ette# plannin& an% acc"#ate #oo! a)aila'ilit( o# !a0i!i3in& #oo!$ $ale$ can 'e %one*

SOME COMP&TER COMPAN'ES AN0 T!E'R SYSTEMS &SE0 'N 'N0'A

8* !os"yns System$ One o the i#$t co!panie$ to !a#-et a !ic#o,co!p"te# 'a$e% #ont o ice $($te! in U*?* ;* 'C'M.(1($ S($te! "$e$ HAGAS $o t.a#e pac-a&e (Hotel A%!ini$t#ation @ G"e$t Acco"nt S($te!) (ICIM $tan%$ o# Inte#national Co!p"te# In%ian Man" act"#e$*) <* 'TE2'RA 0ata Mar"eted !ost$ A #ont %e$- $o t.a#e $($te! o# $!all hotel$ "p to 8AA #oo!$* B* !O%TEC!$ %e$i&ne% a co!p#ehen$i)e "ll( inte&#ate% #ont an% 'aco ice acco"ntin& an% inancin& $($te! calle% CASH* C* 'C'M !AGAS$ al$o o e#e% a $($te! calle% S"pe#$ta# o# 'ac- o ice ope#ation (an inte# ace o #ont o ice to a &ene#al acco"ntin& $($te!)* 8* HAL7 Ho$pitalit( an% Lei$"#e $($te! o#! NELCO*

;* O34ra$ Open $($te! <* HMS7 Sla)e S($te! B* 'nte#erated Pro4erty M#t) System$ FIDELIO S($te!

8A*HIS7 Hotel In o#!ation S($te! MICROS (POS)* D :, 88* ,a+" Offi+e System$ HOST+ MAEEL 8A*Personnel5*inan+e56 'nventory System$ APCL+ OASIS+ APGL+ ICOMMS+ FACT+ ICO4CMS* 88*Central Reservation Systems$ NORTH+ SHERATON+ GALLILEO+ SPIRIT+ AMADEUS* CDS+ SA4RE+ ITT+

8;* '0S7*ortune Enter4rise) The co!plete hotel Mana&e!ent $($te!

*'0E%'O !OTE% MANAGEMENT SYSTEM

Fi%elio hotel !ana&e!ent $($te! i$ a co!pletel( inte&#ate% $($te! pac-a&e %e$i&ne% to

0isadvanta#es and Pro8lems

Since it i$ )e#( e0pen$i)e+ an "n%e#"tili3ation .ill 'e )e#( e0pen$i)e* It$ !aintenance i$ al$o e0pen$i)e a$ co!pa#e% to othe# $($te!$ an% i p#ope# loc-in& i$ not %one+ an('o%( can acce$$ &"e$t p#o ile in #ont o ice an% hence &"e$t in o#!ation can 'e ea$il( alte#e% o# e#a$e%* U$e# ID $ho"l% 'e -ept* It i$ po$$i'le that the#e i$ no p#o)i$ion to 'loc- an(one #o! #ea%in& )al"a'le in o#!ation hence $"ch p#o)i$ion $ho"l% 'e !a%e* Locato# in o#!ation o the &"e$t &et$ %elete% a"to!aticall( a te# a pa#tic"la# ti!e* D"#in& ni&ht a"%itin&+ o# ; ho"#$ the te#!inal$ a#e $h"t %o.nD th"$ chec-,in$ an% chec-,o"t$ %"#in& the pe#io% can2t 'e ta-en th#o"&h co!p"te#* The colo"# co%in& in loo# plan i$ not p#o!inent eno"&h a$ $ha%in& ca"$e$ con "$ion* T e followin# fun+tions 4rovide assistan+e durin# o4eration) , Inte&#ate%+ con i&"#a'le+ conte0t $en$iti)e help $($te!* , P"ll %o.n !en"$* , F"nction -e($ .ith .in%o.$* , C"$to!i3a'le colo"#$ * , U$e#,%e ina'le $c#een$*

Some 4oints to 4rove its fle9i8ility are , Sc#een painte# , Repo#t &ene#ato# , U$e#,%e ina'le #epo#t !en"$ , U$e#,%e ina'le ni&ht a"%it , U$e#,%e ina'le pic- 'o0e$ , M"ltiple in$tallation pa#a!ete# , Unli!ite% $ec"#it( le)el$

Reservation Module
Thi$ !o%"le incl"%e$ the )a#io"$ t(pe$ o #e$e#)ation$* Fo# e0a!ple in%i)i%"al+ co!pan(+ &#o"p+ ai#line$+ t#a)el a&ent$+ etc** an% al$o '( an( co!'ination an% al$o .ait,li$t #e$e#)ation* U$e#,%e ina'le a%%#e$$+ #e$e#)ation+ chec- in an% #e$e#)ation hi$to#( $c#een a%%#e$$ ile o# &"e$t$+ co!panie$+ t#a)el a&encie$+ $o"#ce$ an% &#o"p* A)aila'ilit( %i$pla(e% '( #oo! t(pe+ (thi$ can 'e !a%e on the 'a$i$ o (iel% !ana&e!ent p#inciple$ al$o)+ $"ite$ a)aila'ilit(+ $e)e#al i0e% cha#&e$ hi a%%ition to #oo! #ate+ "nli!ite% #e$e#)ation a)aila'ilit( pe#io%* A)aila'ilit( '( #oo! n"!'e#+ #oo! #ac- an% #ate in o#!ation an% pac-a&e in o#!ation a)aila'ilit( on "nction -e(* Man"al o# a"to!atic #ate a$$i&n!ent* A'ilit( to ente# ti!e o a##i)al* A'ilit( to o#! a $tan%a#% 9 !o%i ie% con i#!ation lette#$ an% a"to!atic p#intin& o the $a!e o# co!panie$ o# a&ent* Allot!ent$ !"ltiple olio$ an% #e$e#)ation pe# #oo!* A'ilit( to co!'ine t.o $epa#ate #e$e#)ation$ into one an% )ice )e#$a* A"to!atic t#an$ e# o cha#&e$ to anothe# #oo! o# acco"nt* 4illin& a%%#e$$ o# $plit olio etc* The !o%"le co)e#$ #e$e#)ation 1"e#( '(7

!a0i!i$e the e icienc( o the hotel* It i$ a hi&hl( le0i'le $($te!* It$ "ni o#! an% "$e#, #ien%l( inte# ace !ean$ that hotel e!plo(ee$ can lea#n thi$ $($te! 1"ic-l(* It i$ a co!pletel( inte&e#ate% pac-a&e %e$i&ne% to !ana&e an% !a0i!i3e the e icienc( o hotel ope#ation* It ha$ a $pecial t#ainin& !o%"le .hich ena'le$ the "$e# to .o#- an% lea#n in a #eal, li-e en)i#on!ent* Fi%elio i$ a hi&hl( "$e#, #ien%l( $o t.a#e .ith p"ll %o.n !en"$ .hich help an% a$$i$t the "$e# at e)e#( $tep an% onl( a $ho#t te#! t#ainin& to $ta i$ #e1"i#e%* Fi%elio $o t.a#e i$ one o the !o$t a%)ance% hotel !ana&e!ent $o t.a#e* It i$ a M"nich 'a$e% $o t.a#e co!pan(* To $a)e the Fi%elio #o! an( )i#"$+ Fi%elio ha$ it$ o.n $pecial ile an% in ca$e a )i#"$ &et$ into it+ Fi%elio catche$ it an% lea%$ it into a

non,"$a'le ile #o! a %ata 'a$e ile 2an% loc-$ it* An a%%itional $o t.a#e calle% 2Re% Ale#t So t.a#e2 o# e0t#a p#otection i$ "$e%* Total ha#%.a#e i*e* net $e#)e#+ )ect#a no%e$ an% p#inte# a#e p#o)i%e% '( He.lett an% Pac-a#%* Se#)e#$ a#e Penti"! 'a$e%* *idelio and its 'm4ortan+e in 'nterde4artmental Coordination and Communi+ation , P#o!ote$ $!ooth "nctionin& o all !e %epa#t!ent$ .he#e)e# it i$ in$talle%* , Re%"ce$ pape#.o#- an% help$ in $a)in& !one( on e0t#a $tatione#(* , Eli!inate$ co!!"nication &ap 'et.een %epa#t!ent$ an% help$ in p#o)i%in& 1"alit( $e#)ice to the &"e$t* , Help$ in "p -eepin& o the hotel2$ &oo%.ill .ith the &"e$t* The inte#%epa#t!ental coo#%ination lea%$ to an attit"%inal %e)elop!ent hi the $ta * The la0 attit"%e i$ #eplace% .ith !o#e con$cio"$ 'eha)io# a$ the( #eali3e that the( a#e e1"all( #e$pon$i'le o# thei# o.n action$* It help$ $a)e ti!e an% #e%"ce$ .o#- loa% an% inc#ea$e$ p#o%"cti)it(* Acco!!o%ation ope#ation incl"%e t.o 'a$ic an% i!po#tant %epa#t!ent$ : #ont o ice an% ho"$e-eepin&* Fi%elio help$ in inte#%epa#t!ental an% int#a%epa#t!ental coo#%ination+ coope#ation an% co!!"nication in 'oth i*e* #ont o ice an% ho"$e-eepin&* Fi%elio a$ a pac-a&e i$ an enhance!ent to inte#%epa#t!ental coo#%ination* The "n%e#"tili3ation o Fi%elio $hall not &i)e !a0i!"! 'ene it .hich can 'e %e#i)e% #o! thi$ $o t.a#e* Advanta#es of *idelio !otel Mana#ement So t.a#e Pa+"a#es Fi%elio i$ an eco, #ien%l( pac-a&e a$ it !a-e$ the pape# .o#- #e%"n%ant an% eli!inate$ ilin& an% $to#a&e co$t* Fi%elio ha$ inte&#ate%+ con i&"#a'le+ conte0t $en$iti)e help $($te! an% i$ in the o#! o p"ll %o.n !en"$ .ith .in%o.$ an% "nction -e($* It ha$ "$e#,%e ina'le an% #ien%l( $c#een .ith colo"# co%in& '( "$in& a $et o 8; co%e to in%icate the $tat"$ o each #oo! '( a 8;,colo"# co%e* It i$ a hi&hl( le0i'le p#o&#a!!e "nli-e othe# $o t.a#e !ana&e!ent $($te!$ an% ha$ acilitie$ U-e $c#een painte#+ #epo#t &ene#ato#+ "$e#,%e ina'le #epo#t !en"$ an%

ni&ht a"%it+ etc* It ha$ the a'ilit( to c#eate e0ten$i)e &"e$t hi$to#( .hich can #eco#% &"e$t $ta(+ 'eha)io"#$+ p#e e#ence$ etc* o# "nli!ite% (ea#$* Co!plete &#aphical plan ill"$t#ation$ o each loo# allo. the #ont o ice $ta to !onito# an% cont#ol the occ"panc( o e)e#( #oo! in the hotel*
Na!e (Fi#$t Na!e+ Roo! T(pe Co"nt#( Cit( S"#na!e o# Pa#tial Na!e) Re$e#)ation T(pe A##i)al Date an% Ti!e Co!pan( A&ent Se#)ice G#o"p Con i#!ation N"!'e# Rate Co%e Othe# a$pect$ o #e$e#)ation $"ch a$ $ea#ch o &"e$t '( !e!'e#$hip co%e+ '( co#po#ate ID etc* In%i)i%"al+ en 'loc+ !a$$ cancellation an% #ea$on o# cancellation+ !o%i ication o #e$e#)ation (%ate o a##i)al an% %epa#t"#e+ #oo! #ate an% t(pe etc*)* M"ltiple #e$e#)ation o# the $a!e &"e$t$* G"e$t hi$to#( ca#% #e$e#)ation+ a$$i&n an% "na$$i&n #oo!$ 1"ic-l(* A'ilit( to p#int !e$$a&e$ in !"ltiple lan&"a&e$+ #ate p#o/ection in %i e#ent c"##encie$ $ho.in& $epa#ation 'et.een cha#&e$ an% ta0e$ etc*+ &ene#ate !a#-et co%e $tati$tic$ an% $o"#ce co%e $tati$tic$+ a'ilit( to ente# i!po#tant e)ent$ .hich a#e $ho.n in the a)aila'ilit( %i$pla(+ c#eate !"ltiple t#ace$ o# a &"e$t* (A t#ace i$ a #e!a#- a'o"t a #e$e#)ation .hich #e1"i#e$ action at a $peci ie% %ate '( the $ta e*&* a $peci ie% %epa#t!ent:Ho"$e-eepin&+ etc*) No Sho.$ Cancellation$ Depa#t"#e$ Allot!ent CRS N"!'e# Da( U$e

Ma#-et Co%e So"#ce o '"$ine$$ Depo$it @ Depo$it Li!it Date VIP Co%e N"!'e# Roo! N"!'e# Date o Re$e#)ation etc*

Grou4 Allotment Mana#ement

C#eate #oo!$ 'loc-+ $ea#ch )ie. an% !o%i ( a 'loc-+ c#eate a 'loc- hea%e#* A te# chan&in& the $tat"$ o a 'loc- to open o# pic- "p #oo!$+ the #oo!$ can 'e pic-e% "p #o! &#o"p #e$e#)ation o# in%i)i%"all(* 4loc- can 'e #i&i% o# ela$tic (o)e#'oo-in& po$$i'le9not po$$i'le)* 4loc- an( co!'ination o #oo!$ t(pe .ith )a#io"$ #ate co%e$ o# #ate$* Ente# a c"t o %ate+ c#eate a &#o"p !a$te# an% !"ltiple pa(!a$te#* Se#ie$ &#o"p appl( chan&e$ to all &#o"p &"e$t+ one &"e$t onl( o# all &"e$t$ ($a!e a##i)al %ate)* Pic- "p #oo! #o! an e0i$tin& 'loc-+ c#eate a #oo!in& li$t* The &#o"p !o%"le al$o incl"%e$+ c#eation o a #oo!in& li$t+ i0e% o# le0i'le

n"!'e# o pe#$on$ $ha#in& a #oo!+ #ate $ho.in& option+ %i e#ent len&th o $ta( o# each !e!'e# in%i)i%"all(+ cancel an% !o%i ( #e$e#)ation o# one o# all !e!'e#$ o the &#o"p+ pe# o#! a"to!atic #oo! a$$i&n!ent an% )ie.in& o &#o"p $tati$tic$ etc* F"#the# "nction$ $"ch a$ chec-,in o .hole &#o"p a"to!aticall(+ in%i)i%"al 'illin& o# all &#o"p !e!'e#$ o# con$oli%ate% 'illin& in !a$te# olio an% &#o"p chec- o# in%i)i%"al chec- o"t etc* a#e al$o incl"%e% in the !o%"le* Han%le$ all #e$e#)ation$ #o! a co!ple0 con)ention to ai#line$ allot!ent$*

Yield Mana#ement5'nte#rated Rates

The concept o (iel% !ana&e!ent i*e* the !ana&e!ent o (iel% o #e)en"e in #elation .ith the a)aila'le #oo! an% .hat $hall 'e the 'e$t po$$i'le #ate $t#"ct"#e o# the #ate a)aila'ilit( an% cha#&e$ in the $t#ate&( o# $ellin& the #oo! o the hotel i*e* #e/ect lo. p#ice '"$ine$$ e)en i not "ll .hen it can p#e%ict that the #oo! can 'e $ol% to a hi&he# pa(in& c"$to!e# i$ al$o incl"%e% in Fi%elio* Thi$ !o%"le o e#$ the ollo.in& eat"#e$* , Chan&in& the $tat"$ o a)aila'le #oo!$ o a ce#tain #ate co%e o# #ate cate&o#( o# an( cho$en %ate #an&e incl"%in& $pecial .ee- %a(* Po$$i'le $tat"$ co%e$ a#e open+ clo$e%+ %a( "$e+ !ini!"! len&th o $ta( etc* $ellin& $t#ate&ie$ an% calc"lation o !o$t p#o ita'le #oo! #ate* , Settin& a $t#ate&( o# a ce#tain #ate co%e o# a .hole cate&o#(* , Vie. a)aila'le #ate co%e .ith a "nction -e(* (Rate a)aila'ilit( %epen%$ "pon a##i)al %ate+ n"!'e# o ni&ht$+ pe#$on$ an% #oo!$ an% the #ate co%e) , Ne&otiatin& $t#ate&ie$ an% $ellin& techni1"e$ a#e al$o '"ilt in the $($te!$* , Maintain$ a $nap$hot o o#eca$t e)e#( %a( o the (ea# an% can $ho. the 2Pic"p2 c"#)e pe# %a( eithe# in n"!'e#$ o# !"lticolo#e% &#aph$* , Data c#eate% on c"##ent patte#n o occ"panc( an% #e$e#)ation$ can 'e e% to an "nli!ite% n"!'e# o te#!inal$ a$ pe# the nee%* , Fo# hotel hi&he# p#o it$ a#e po$$i'le a$ #ate$ an% occ"panc( a#e a"to!aticall( opti!i3e% to the hi&he$t le)el %ictate% '( co!pan( $t#ate&(*

Pa+"a#in#
A pac-a&e #e e#$ to a %eal in .hich the &"e$t i$ &i)en othe# $e#)ice$ al$o alon&.ith #oo! in the #ate+ e*&*+ a t#e--in& pac-a&e+ a &ol pac-a&e+ etc* (.hich in a%%ition to #oo! incl"%e$ #o"n%$ o &ol )+ A!e#ican '#ea- a$t+ .elco!e %#in-+ etc*+ o# !a( 'e < ni&ht$ an% B %a($* Fi%elio !o%"le o e#$ t.o .a($ o han%lin& pac-a&e$7 (a) 'a$ic pac-a&e !o%"le an% (') a%)ance% pac-a&e !o%"le* Bas!" Pa"#age Mo$%le Fo# 'a$ic pac-a&e Fi%elio !o%"le can con i&"#e (i) P#int pac-a&e on &"e$t olio+ (ii) Pac-a&e p#ice can 'e a%%e% o# incl"%e% to the #ate+ (iii) M"ltiple po$tin& po$$i'ilitie$ $"ch a$ e)e#( ni&ht+ ce#tain ni&ht$ o the .ee- on i#$t ni&ht o# la$t ni&ht o# a co!'ination o a'o)e* A$&an"e$ Pa"#age Mo$%le The a%)ance% pac-a&e !o%"le incl"%e !a0i!"! inte&#ation 'et.een hotel POS an% #ont o ice Fi%elio* POS chan&e$ a#e al.a($ po$te% to Fi%elio* 5hen ce#tain $e#)ice$ a#e incl"$i)e in #ate$ Fi%elio c#eate$ an allo.ance o# the &"e$t* I the#e a#e !o#e po$tin&$+ Fi%elio .ill po$t the! to &"e$t olio*

C e+".'n and On#oin#

Thi$ !o%"le o Fi%elio co)e#$ )a#io"$ a$pect$ $"ch a$ "$e#,%e ina'le $c#een$ an% iel%$+ a'ilit( to ente#+ co!plete an% !o%i ( &"e$t %ata+ han%lin& o .al-, in$+ in%i)i%"al chec-,in o &#o"p !e!'e#$ an% pe#!anent olio* It al$o incl"%e$ 1"e#( o a##i)al$ '( $a!e $election$ a$ in #e$e#)ation$ an%+ in a%%ition to thi$+ '( .al-,in+ all a##i)al$ al#ea%( chec-e% in an% %a( "$e* The !o%"le al$o co)e#$ po$$i'ilit( to !o%i ( all #e$e#)ation %ata+ a'ilit( to ente# i0e% cha#&e$ an% 'illin& in$t#"ction$ at chec-,in+ c#e%it ca#% n"!'e# chec-+ a"to!atic #oo! a$$i&n!ent+ %i$pla( o a)aila'le #oo!$ t(pe+ #oo! $tat"$ an% an( co!'ination o eat"#e$+ #eacti)ate #e$e#)ation a te# chec-,in+ c#e%it li!it etc* F"#the# the !o%"le incl"%e$ a"to!atic po$tin& o #e$e#)ation %epo$it$ into &"e$t le%&e#+ connection to &"e$t hi$to#(+ #oo! hi$to#( )ie. acti)it( o a $peci ic #oo!* T.o othe# i!po#tant eat"#e$ o thi$ !o%"le a#e7 8* M"ltiple !e$$a&e $($te! in "$e#,%e ine% lan&"a&e$ .he#ein it i$ po$$i'le to $en% !e$$a&e$ to (i) all &"e$t$ in,ho"$e+ (ii) all a##i)in&9%epa#t"#e &"e$t+ (iii) all VIP &"e$t$+ (i)) all &"e$t$ o a pa#tic"la# &#o"p+ ()) an( co!'ination o the a'o)e ;* Di#ect in.a#% %iallin& option*

Guest !istory
Thi$ !o%"le o Fi%elio ha$ an a'ilit( to c#eate p#o ile$ o# in%i)i%"al$+ &"e$t$+ co!panie$+ a&ent$ an% $o"#ce$+ a$$i&n a n"!'e# to the &"e$t+ ente# $pecial #oo! eat"#e$ o# a &"e$t+ po$$i'ilit( to p"t the &"e$t on all pa(!ent ca$h 'a$i$+ o)e##i%e the o)e#'oo-in& pa#a!ete# o# VIP+ ente# a $pecial co!!i$$ion o# a client+ a&ent o# $o"#ce+ on,line co!pan( $tati$tic$ %i$pla($ #e)en"e o# la$t < (ea#$* Stati$tic$ o pa$t $ta($+ "t"#e #e$e#)ation an% t"#na.a($+ a"to!atic t#an$ e# o #e$e#)ation %ata into &"e$t hi$to#(+ p"#&e &"e$t p#o&#a!!e hi o#%e# to #e!o)e inacti)e &"e$t$ an% $tati$tic$ '( #e)en"e+ n"!'e# o $ta($+ n"!'e# o ni&ht$+ n"!'e# o no $ho.$ an% n"!'e# o cancellation$ o# in%i)i%"al$+ co!panie$+ t#a)el a&ent$ an% $o"#ce$*

Guest A++ountin#
G"e$t acco"ntin& !o%"le ha$ nea#l( >AA %epa#t!ent co%e$ an% app#o0* 8A+AAA a#ticle$ co%eD It al$o ha$ pai% o"t ne. #oo!$+ non #e)en"e acco"nt$ an% pa(!ent (c#e%it ca#%+ c"##encie$+ an% 'an- t#an$ e# etc*) acco"nt$+ a"to!atic t#an$ e# o $peci ic po$tin&+ &#o"pe% po$tin& o# all cha#&e$ to (i) G"e$t olio (ii) anothe# #oo! (iii) Co!pan(9T#a)el A&ent acco"nt etc* The !o%"le can co##ect+ !o%i ( o# $plit po$tin&$+ ite!i3e%+ &#o"pe% o# co!plete t#an$ e#$ #o! olio to olio+ cit( le%&e# acco"nt+ pe#!anent olio$+ p#epa#e olio$ o# &"e$t$ .itho"t #oo! n"!'e#+ !"ltiple po$tin& to !"ltiple #oo!$+ po$$i'ilit( to )ie. po$tin& hi$to#(+ po$tin& a te# chec- o"t i #e1"i#e%+ a'ilit( to a%% $"pple!ent te0t o# e)e#( po$tin& an% inte# ace to POS $($te!$+ telephone e0chan&e $($te!+ )i%eo an% !ini 'a# etc*

C e+".Out
Thi$ !o%"le co)e#$ the ollo.in& "nction$7 U$e#,%e ina'le olio o#!at hi )a#io"$ lan&"a&e$+ a'ilit( to ente# in%i)i%"al an% a%%itional te0t o# each olio+ a"to!atic p#intin& o olio .ith %epa#t!ent co%e te0t* In a%%ition to o#%ina#( an% #e&"la# olio it can p#int a%)ance olio+ in o#!ation olio an% inte#i! olio+ etc*+ a'ilit( to con$oli%ate olio$+ ea#l( %epa#t"#e .ith p#e,po$tin& o #oo! ta0+ chec-,o"t ti!e eat"#e allo.$ %etection o late %epa#t"#e+ olio $pellin& an% #e,&#o"pin& acilit(+ po$$i'ilit( o ena'lin& o# %i$ena'lin& p#intin& o phone n"!'e#$ on olio+ !o%i ( an( p#e)io"$ 'illin& in$t#"ction at chec-,o"t+ a'ilit( to po$t a%%itional chan&e$+ total o# pa#tial t#an$ e# o olio to an% #o! anothe# #oo!+ a'ilit( to chan&e &"e$t %ata+ )ie. !e$$a&e$ o# &"e$t+ "nli!ite% co!'ination o pa(!ent !o%e $"ch a$ ca$h+ %i#ect 'ill an% c#e%it ca#% etc* an% a'ilit( to p#e)ie. olio on $c#een*

Cas ier *un+tion

Thi$ i$ an i!po#tant Fi%elio !o%"le an% incl"%e$ )a#io"$ ca$hie#in& "nction$ $"ch a$ "$e#,%e ina'le ca$hie# $et "p (i) "$e# i%enti ication (ii) onl( one "$e# pe# ca$hie# at a ti!e (iii) i0e% $ta#tin& etc* an% c#e%it ca#% an% c#e%it chec- #epo#t+ cit( le%&e# #epo#t+ c"##enc( #epo#t+ e0chan&e #o! o#ei&n to local c"##enc( an% )ice )e#$a+

%ail( !o%i ication o e0chan&e #ate+ po$$i'ilit( to ente# a '"( #ate+ $ell #ate etc* o# c"##enc( a"to!atic calc"lation o pa(!ent 'alance$ an% ca$h 'oo- p#into"t+ han%lin& o pai% o"t$+ po$$i'ilit( to p#int o"t 'atch olio$ o# &"e$t$ %epa#tin& to!o##o.+ to%a(+ o# all &"e$t$ (4atch olio$ can 'e p#inte% .hile ni&ht a"%it i$ #"nnin&)*

0e4osit A++ountin#
Thi$ co)e#$ acco"ntin& o #e$e#)ation %epo$it$+ li$t o o"t$tan%in& %epo$it$+ li$t o t#an$ e#$ an% #e "n%$+ %epo$it #e!in%e# #epo#t+ a"to!atic t#an$ e# o %epo$it to &"e$t olio at chec-,in an% %ail( t#ial 'alance %epo$it le%&e# in the ni&ht a"%it+ !a$te# 'illin&+ $plit #ate+ $ta&&e#e% a##i)al+ pac-a&e plan+ #oo! t(pe cont#ol+ 'loco#eca$t an% t#ace$+ etc*,AFl o the$e a#e ta-en ca#e '( &#o"p an% 'loc- !ana&e!ent "nction$*

City %ed#er5Credit Card A++ountin#

Thi$ Fi%elio !o%"le co)e#$ all %ie eat"#e$ o cit( le%&e# $"ch a$ a"to!atic t#an$ e# o cit( le%&e# 'ill$ to cit( le%&e# acco"ntin& at chec- o"t+ a"tho#i3ation o cit( le%&e# chec- o"t can 'e !a%e %epen%ent on "$e#$ $pecial #i&ht+ &#o"pin& o $e)e#al olio$ into one+ pa#tial pa(!ent an% c#e%it ca#% co!!i$$ion an% )a#io"$ othe# option$ to (i) ente# pa(!ent+ (ii) %elete acco"nt$+ (iii) t#an$ e# cha#&e$+ (i)) co##ect a!o"nt o cit( le%&e# cha#&e$ an% co!p#e$$ cha#&e$+ etc*

Rooms Mana#ement
Thi$ Fi%elio !o%"le ha$ the a'ilit( to chan&e #oo! $tat"$ th#o"&h telephone inte# ace+ %i$pla($ #oo! $tat"$ at an( ti!e .ith "nction -e($ loo# plan option .hich help$ in &#aphicall( %e$i&nin& the la(o"t o loo#+ #oo!+ o# all #oo!$ o enti#e p#ope#t(* The $($te! %i$pla($ the $tat"$ o each #oo! an% &"e$t in o#!ation th#o"&h a "nction -e(* It ha$ the a'ilit( to chec- o# clean+ %i#t(+ o"t o o#%e#+ o"t o $e#)ice+ a$$i&ne% #oo!$+ an% %i$c#epancie$ '( )a#io"$ c#ite#ia $"ch a$ (i) all #oo!$ +(ii) all #oo!$ o a $peci ie% $ection+ (iii) )acant #oo!$+ (i)) occ"pie% #oo!$+ ()) a##i)al$ e0pecte%+ ()i) %epa#t"#e not pai%+ ()ii/Oepa#t"#c pai% an% a##i)al etc* The !o%"le al$o ha$ eat"#e$ $"ch a$ #oo! $tat"$ #epo#t+ linen !ana&e!ent+ linen chan&e c(cle o# e)e#( &"e$t+ ()iii) )a#io"$ option o# 21"ic- cleanin&2 #oo!+ po$$i'ilit( to ente# an in%i)i%"al o)e#'oo-in& le)el o# e)e#( %a(+ .ee- o# (ea#D #oo! hi$to#( an% a$$i&n #oo! etc* Repo#tin& S($te! Thi$ !o%"le co)e#$ "p "$e#,%e ina'le !en"$ o# (i) &"e$t$ in,ho"$e+ (ii) #e$e#)ation$+ (iii) &"e$t hi$to#(+ (i)) inancial+ ()) ni&ht a"%it+ ()i) $tati$tic$ +()ii) $hi t #epo#t etc* Al$o )a#io"$ othe# #epo#t$ an% $tati$tic$ an% co!pa#i$on .ith la$t (ea#

(%a(+ !onth+ (ea#) an% '"%&et*

Pro#rammed Re4orts
Fi%elio $($te! co)e#$ the ollo.in& p#o&#a!!e% #epo#t$7 a##i)al #epo#t+ a##i)al #epo#t .ith #e!a#-$ #o! &"e$t hi$to#( an% #e$e#)ation+ )acant #oo!$ .ith $election c#ite#ia on clean+ %i#t( o# all #oo!$+ o#eca$t o occ"panc( o# a &i)en ti!e pe#io%+ t(pe an% 'oo-in& t(pe+ pac-a&e o#eca$t #epo#t+ !a#-et o#eca$t .ith e0act o)e#)ie. o #oo!$ $ol% at .hich #ate o# the "pco!in& !onth+ !a#-et $e&!ent o#eca$t '( %a(+ %epa#t"#e$ o all #e&"la# &"e$t$ an% &#o"p$+ .ee- plan %i$pla($+ p#int o"t o #oo! plan o# 8C %a($ o ente#e% %ate* Co!pan( $tati$tic$ o# $o"#ce$+ a&ent$ an% co!panie$ .ith the po$$i'ilit( to $elect '( na!e+ !a$te# acco"nt+ co"nt#( co%e etc* The !o%"le al$o co)e#$ nationalit( $tati$tic$ .ith n"!'e# o &"e$t pe# co"nt#( pe# %a( a$ .ell a$ pe# !onth+ o"t$tan%in& %e't$ #epo#t an% co!!i$$ion #epo#t etc* an% !an( othe#$ "$e "l #epo#t$*

Ni# t Audit
The ni&ht a"%it !o%"le o Fi%elio $($te! eat"#e$ "$e#,%e ina'le ni&ht a"%it+ han%lin& o no $ho.$+ 'alance cont#ol an% a"%it t#ial #epo#t o# 'ac- o ice+ a"to!atic po$tin& o all i0e% cha#&e$ an% #oo! #ate$+ co"nt#( co%e+ cont#ol o# co"nt#( co%e $tati$tic$+ t#an$action lo& o# all acti)itie$+ po$tin& o telephone cha#&e$ '( telephone inte# ace+ #oo!$ an% #oo! t(pe $tati$tic$+ !a#-et co%e $tati$tic$+ allot!ent cont#ol+ ni&ht a"%ito#2$ co!!ent o# co)e# pa&e* A )e#( $pecial eat"#e i$ that %"#in& ni&ht a"%it+ 1"e#ie$ an% #epo#tin& a#e po$$i'le on othe# .o#-$tation$*

Con+ier#e Pro#ramme
Thi$ p#o&#a!!e o Fi%elio !o%"le incl"%e$ ollo.in&+ 1"e#(+ &"e$t hi$to#( an% #e&i$t#ation %ata+ all $tan%a#% "nction -e( a)aila'le+ ho"$e-eepin& !o%"le .ith all "nction$ a$ in #ont o ice+ chan&e o #oo! $tat"$+ linen chan&e+ loc- #oo! etc*+ ho"$e $tat"$ %i$pla(+ a'ilit( to ente# i!po#tant in o#!ation $"ch a$ %octo#$+ theat#e$+ telephone n"!'e#+ etc*+ !e$$a&e$+ in o#!ation o the %a(7 a##i)al+ %epa#t"#e$+ $ta(o)e#$+ po$tin&+ .a-e call$+ p#int call %etail$ an% !o$t i!po#tantl(+ loc-9"nloc- telephone*

S4e+ial A++ounts Re+eiva8le Pro#rammers

Acco"nt #ecei)a'le Fi%elio $($te! !o%"le i$ '"ilt in $ha#e$ ile$ acco"nt$ an% "$e# inte# ace+ cont#ol o %i#ect 'illin& at #e$e#)ation o# chec-,in+ c#eation o acco"nt$ #ecei)a'le acco"nt$ in #ont o ice o# A9R !o%"le (Acco"nt$ Recei)a'le Mo%"le)+ "nli!ite% n"!'e# o acco"nt t(pe$+ #e!in%e# c(cle$ 'a$e% on acco"nt t(pe+ a&ein& #epo#t$+ #e!in%e# lette#$ in %i e#ent lan&"a&e$+ a'ilit( to )ie. an% !o%i ( o#i&inal #ont o ice olio #o! .ithin A9R !o%"le+ $ea#che$ can 'e '( acco"nt na!e o#

alphan"!e#ic a"to!atic #e!in%e# p#intin& p#o&#a!!eD #e!in%e# lette# hi$to#( eat"#e$ $ho.$ e0actl( .hat lette#$ .e#e $ent an% .henD a'ilit( to $ea#ch o# chan&e$ '( na!e+ acco"nt n"!'e#+ %ate+ a!o"nt #an&e+ pa(!ent n"!'e# o# #ont o ice olio n"!'e#+ p#e)ention o chec- o"t "nle$$ &"e$t i$ attache% to a )ali% A9R acco"ntD2+ $ec"#it( an% "$e# $et"p #o! #ont o ice+ inte&#ate% c#e%it ca#% acilit( o# hotel$ not "$in& elect#onic %#a t capt"#e+ $i!ila# "nction -e($ a$ in #ont o ice+ no $epa#ate A9R ni&ht a"%it #e1"i#e% an% a'ilit( to "$e $a!e ca$hie# n"!'e# a$ in #ont o ice #e)en"e etc*

*un+tion 2eys
The "nction -e($ can 'e acce$$e% #o! an( pa#t o the #ont o ice p#o&#a!!e an% .o#- li-e p"ll %o.n !en"$* Thi$ !ean$ that all the "nction$ a)aila'le on "nction -e($ can 'e acce$$e% an(ti!e #o! an( place in the p#o&#a!!e .itho"t ha)in& to lea)e the !en" c"##entl( .o#-in& "pon* The ollo.in& eat"#e$ a#e a)aila'le )ia "nction -e($ $"ch a$ help $c#een$+ &lo'al help+ occ"panc( %i$pla(+ %i$pla( o !a0i!"! n"!'e# o #oo!$ a)aila'le* An i!po#tant eat"#e i$ Fi%elio cont#ol panel .hich $ho.$ all i!po#tant a)aila'ilit( acto#$ o# $i0 %a($ each con$i%e#in& %e inite an% tentati)e #e$e#)ation$+ o"t o o#%e# #oo!$+ the o)e#'oo-in& le)el etc* F"#the# it co)e#$ eat"#e$ $"ch a$ #oo! plan .ith a'ilit( to $ho#ten o# p#olon& $ta($+ !o)e &"e$t to othe# #oo!$+ )ie. &"e$t in o#!ation+ lea)e a !e$$a&e o# %i$pla( t.o !onth$ $"#)e(+ ho"$e $tat"$+ &#aphical loo# plan$+ )a#io"$ t(pe$ o #ate in o#!ation an% 1"e#(* Thi$ !o%"le al$o co)e#$ a##i)al$+ &"e$t in,ho"$e+ %epa#t"#e$ #e$e#)ation etc*+ )ie. &"e$t in o#!ation $c#een+ c#eate+ )ie. an% p#int !e$$a&e$ o# e0pecte% an% chec-e%,in &"e$t$+ c#eate an% )ie. &"e$t locato#+ %i$pla( 8AA (ea#$ calen%a# an% e)ent$ an% al$o calc"lato# an% a'ilit( to in$e#t #e$"lt o la$t calc"lation* Fi%elio PMS (P#ope#t( Mana&e!ent S($te!) al$o co)e#$ othe# "nction$ o hotel* Fo# e0a!ple+ Fi%elio oo% an% 'e)e#a&e !ana&e!ent* Thi$ !o%"le co)e#$ the ollo.in&7 &oo%$ #ecei)in&+ in)ento#(+ #e)en"e #epo#t$+ o#%e# !ana&e!ent+ co$t calc"lation+ ite! a%!ini$t#ation+ #eceipe$+ $ale$ !i0 anal($i$+ )en%o# $election an% e)al"ation+ an% #epo#t$*

Mi+ros
Fi%elio 2OPERA2 ente#p#i$e2 $($te! (OES):the OES i$ a !"lti tie# application that le)e#a&e$ the acclai!e% o#acle %ata'a$e+ $pee% #elia'ilit( "nctionalit( an% ea$e o "$e* OES %e$i&n ta-e$ a%)anta&e o the late$t inte#net technolo&( allo.in& )a#io"$ hotel co!panie$ to ho$t the %ata an% application cent#all(*

'nterfa+es
The Fi%elio $($te! ha$ the capa'ilit( o inte# acin& .ith the ollo.in&7

(a)Inte# ace to Fi%elio $ale$ an% cate#in&+ (')4ac- o ice $($te!$ $"ch a$ A'ac"$+ Datapl"$+ Scale+ S"n+ Filo$o an% M"lti$o etc* A'o)e all+ the Fi%elio !o%"le ha$ the capa'ilit( o inte# acin& .ith an( $tan%a#% 'aco ice $($te! .hich i$ a'le to #ea% the ile,$t#"ct"#e o Fi%elio* (c)CRS $"ch a$ Glo'al ;+ No#th+ Pie##e+ Re% Roo + 5in&$ an% Vin&e#$o#+ etc* (%)C#e%it Ca#% inte# ace* (e)Telephone an% call acco"ntin& $"ch a$ AT@T+ Alcatel+ E##ic$on+ Octop"$+ Phillip$+ Sie!en$ etc* ( ) P*O*S* (&)Doo# loc-in& $($te! $"ch a$ 4e$a! Ti!elo0+ Ma#loc- %oo# loc-in& $($te!+ M"ltica#%+ Uni1"e+ Vin&"a#% etc* (h) Mini 'a# $"ch a$ Uni ti%&e+ Elect#ol"0 !ini 'a# !ana&e!ent $($te! etc* (i) Ene#&( !ana&e!ent $"ch a$ Delco!!e an% Tel T#on etc* (/) Voice !ail $"ch a$ AT@T A"%i0 )oice po.e# lo%&in&+ I po0 )oice !ail Centi&#a! )oice !ail etc* (-) 5ith )i%eo $($te! $"ch a$ CIS Pa( TV+ G#"n%i& an% Tele Cent#e etc+ an% al$o (8) Pa&in& $($te! $"ch a$ Ni#a 4"tle# Pa&in& S($te! an% Ran- O2Conno#* '0S.*ORT&NE ENTERPR'SE: T!E COMP%ETE !OTE% MANAGEMENT S6STEM The ollo.in& app#o)e% !ate#ial an% the %etail$ a'o"t IDS* Fo#t"ne $($te!$ are #iven co"#t$e( M#* Ni$hant Seth+ Re&ional Mana&e#+ (No#th @ Ea$t) o IDS Fo#t"ne+ IDS So t.a#e P#i)ate Li!ite%* IDS co)e#$ 88 !ain !o%"le$+ each !o%"le ha$ $"' !o%"le$7, (a) (') (c) (%) #ont o ice !ana&e!ent Point o Sale Acco"nt Recei)a'le$ Sale$ an% Ma#-etin&

(e)

4an1"et an% Con e#encin&

( )Telephone Mana&e!ent S($te! (&) Financial Mana&e!ent S($te! (h) Mate#ial Mana&e!ent S($te! (i) Foo% an% 4e)e#a&e$ Co$tin& (/) H"!an Re$o"#ce @ Pa(#oll (-) En&inee#in& @ Maintenance Mana&e!ent* *ront offi+e Mana#ement The #ont o ice !ana&e!ent cate#$ to ope#ation at #ont o ice* Thi$ Co!p#ehen$i)e !o%"le i$ %i)i%e% into ope#ational $"' !o%"le$ o# ea$e o "$e an% $pee%( han%lin&* the #ont o ice !o%"le i$ inte# ace% !ainl( to inancial !ana&e!ent an% poit o $ale* So!e o the $"' !o%"le$ co)e#e% "n%e# #ont o ice !ana&e!ent a#eD (a)Reservation; A a$t #e$e#)ation $c#een "tili3in&G S!a#t Fin% @ Acce$$G Sc#een$ .ith note,pa%$ an% calen%a#$* O)e# 'oo-in& cont#ol$ a#e '"ilt in* Han%le$ Cont#act Rate$ pac-a&e$+ &#o"p an% t#a)el a&ent allocation etc* One can #e$e#)e &"e$t !e$$a&e an% can 'locthe #oo! o# "t"#e "$e* The !o%"le$ incl"%e co!p#ehen$i)e #epo#tin& an% o#eca$tin& acilitie$* (') Re#istration) Thi$ op#tion p#o)i%e$ the acilit( to chec- in the &"e$t .ho ha$ #e$e#)ation .ith the hotel o# .al- in &"e$t* One ha$ the acilit( to !ana&e the in o#!ation o the &"e$t th#o"&h 7 Chan&e &"e$t in o#!ation+ #oo! t#an$ e#+ a!en% $ta( etc* G#o"p 'illin& in$t#"ction+ acti)ate %eacti)ate e0ten$ion can 'e %one th#o"&h thi$ option* (c)Cas ierin#) Da( to Da( t#an$action #elate% to chec- o"t+ Settle!ent+ lin#oo!$ De,lin- #oo!$+ Folio t#an$ e#+ A%)ance collecte%+ Co!!i$$ion to a&ent$+ o#ei&n e0chan&e ent#( etc can 'e %one th#o"&h thi$ option* (%) 0ay and Pro+ess) No $h"t %o.n %"#in& ni&ht a"%it* All ope#ation a#ea$ li-e #ont o ice+ point o $ale+ telephone etc* #e!ain$ "nctional e)en %"#in& the ni&ht a"%it p#oce$$ I an( o"tlet hill$ a#e open the $($te! p#o!pt$ the a"%ito# .ith the app#op#iate !e$$a&e

(e) Guest istory) (Co!plete &"e$t hi$to#( !aintenance !o%"le .ith #ele)ant in o#!ation $"ch a$ &"e$t )i$it %etail$+ &"e$t #e)en"e %etail$+ pe#$onal %etail$+ co!pan(9t#a)el a&ent %etail$+ li-e$ an% %i$li-e$+ &"e$t co!plaint$ etc* ( ) !ouse "ee4in#) The ho"$e-eepin& !o%"le cate#$ to the !ana&in& o #oo!$ chan&in& (!l o o#%e#$ #oo!$+ t#ac-in& %i$c#epancie$ in the #oo! $tat"$ etc* A la"n%#( 'illin& $"' !o%"le allo.$ 'illin& &"e$t la"n%#( %i#ectl( to the #oo!$ a$ .ell a$ cont#ollin& la"n%#( #ate$* (&)Loo- "p$ an% #epo#t$ etc* Point of sale) The $o t.a#e i$ %e$i&ne% to $"ppo#t !an( in%"$t#( #elate% p#o%"ct* Ha)e an( n"!'e# o o#%e#in& te#!inal$ connecte% to an o"tlet .he#e $e#)e#$ can 'e #e$t#icte% to onl( o#%e#in& an% 'illin& $c#een* E0ten$i)e $ec"#it( ha$ 'een p#o)i%e% in the $($te! lo# all the o#%e# te#!inal$ .he#e each $e#)e# (I%2 i$ #e1"i#e% to acce$$ the $($te! each li!e* G"e$t hi$to#( lin- ena'le in point o $ale* S"' !o%"le$ co)e#$ "n%e# point o $ale a#e7 (a) ,illin#) Thi$ i$ i!po#tant option o point o $ale a$ thi$ option a te# openin& the $hi t an% $electin& the o"tlet+ the option ca##ie$ o"t the !ain "nction o ?OT P#epa#ation+ 4illin& an% Settle!ent at o"tlet$* 4"ilt,in eat"#e $"ch a$ $in&le "$e# ope#atin& !"ltiple o"tlet$+ Ta'le t#an$ e# an% in$tant %ata 1"e#ie$ #o! .ithin the option en$"#e a$te# ope#ation$* (h) Guest istory) Co!plete &"e$t hi$to#( !aintenance !o%"le .ith #ele)ant In o#!ation $"ch a$ &"e$t #e)en"e %etail$+ pe#$onal %etail$+ li-e$ @ %i$li-e$+ &"e$t co!plaint$ itc* (c) Loo-,"p$ an% Repo#t$ etc* A++ount Reveia8les 4ill$ #o! #ont o ice an% point o $ale !o%"le$ that a#e $ettle% on c#e%it .ill 'e t#an$ e##e% to Acco"nt Recei)a'le$ !o%"le* In thi$ !o%"le+ all the$e c#e%it t#an$action .ill 'e %e'ite% a&ain$t the co!pan( #o! .hich pa(!ent ha$ to 'e #ecei)e%* T#an$action$ a#e #eco#%e% on a %ail( 'a$i$ to -eep the c#e%it 'alance "p to %ate* One can c#o$$,#e e# pa(!ent a&ain$t the 'ill an% !atch #eceipt$ o# $ettle% to 'ill$ '( thei# n"!'e#* 6ea#,en% ope#ation can 'e han%le% to ca##( o)e# the 'alance$ an% o"t$tan%in& to the $"'$e1"ent inancial (ea#* ACR i$ inte&#ate% to

point o $ale $o online a&in& $"!!a#i$e$ .ith option to p"t c"$to!e# on 'a$e% on o"t$tan%in&* Sales 6 Mar"etin# The $ale$ an% !a#-etin& !o%"le !onito# all acti)itie$ #elate% to hotel2$ '"$ine$$* It &i)e$ in$i&ht into )a#io"$ acti)itie$ o the $ale$ e0ec"ti)e$ 'a$e% on thei# %ail( o# !onthl( $ale$* Thi$ !o%"le &i)e$ anal(tical '#ea- "p o the hotel2$ '"$ine$$ in te#!$ o #oo! ni&ht* co,o#%ination .ith the F#ont O ice S($te! an% 4ac- O ice $($te! e0chan&in& #e)en"e an% pa(!ent in o#!ation* Sale$ !ana&e# &et a co!plete loo- at each co!pan(2$ pe# o#!ance not onl( in te#!$ o #oo! ni&ht$ an% Re)en"e '"t al$o on each co!pan( $pen%in& patte#n+* Pa(!ent hi$to#(+ #e1"ent )i$it &"e$t an% !o#e,5o#- lo. a"to!ation o# $ale$ !ana&e# to !aintain !eetin& $che%"le$ an% ollo."p$* Gifts an% ente#tain!ent co$t$ on each acco"nt a#e !aintaine% an% !onito#e%* Appoint!ent can 8e t#an$ e##e% to othe# $ale$ !ana&e#$ to han%le* Pe# o#!ance can 'e !onito#e% th#o"&h #epo#t$ an% 1"e#ie$ that con$oli%ate the ti!e an% e o#t $pent '( each !ana&e# )e#$"$ the #e)en"e &ene#ate% #o! each o thei# acco"nt* So!e o the othe# eat"#e$ an% option$ a#e7 (a)Co!pan( @ T#a)el A&ent2P#o ile (')Co!pan( Speci ic Rate an% A!enitie$ (c)Co!pan( Speci ic Cancellation an% Retention Polic( (%)In%i)i%"al Co!pan( 4"%&et$ an% Fo#eca$t H (e)5o#- lo. a"to!ation o# $ale$ !ana&e# ( ) 4"$ine$$ lo$t ent#( to #eco#% lo$t '"$ine$$ (&)Co!pa#ati)e !a#-et $ha#e anal($i$ (h) Co!pan( Lette# an% !ail !e#&e

,an-uet and Conferen+in#

The 'an1"et $($te! han%le$ #e$e#)ation$ o# 'an1"et "nction$ an% !eetin& .ith all the nce$$a#( a##an&e!ent$ an% acce$$o#ie$* F@4 Co!ponent$ can 'e $electe% an% incl"%e o# the "nction* Cont#act$+ a%)ance$ an% 'illin& in "$e# $peci ic o#!at$ a#e po$$i'le* So!e othe# eat"#e$ $"ch a$7 (a)4oo-in& 4an1"et $pace+ F@4 an% othe# Acce$$o#ie$ (')Hall $eatin& a##an&e!ent$9!in9!a0 co)e#$ (c)4oo-in& Cha#t an% a)aila'ilit( $c#een$ (%)Fo#eca$t an% !en" plannin& (e)Men" ca#% o# pac-a&e #ate ( ) Option to cha#&e hall cha#&e o# .ai)e it (&)A$$i&n !ana&e#$ an% $ta to each option$ (h) Men" ca#% o# i0e% pac-a&e option (i) Lette#$ an% cont#act$*

Tele4 one Mana#ement System

The telephone $"' !o%"le cate#$ to ope#ation$ #elate% to han%lin& &"e$t call$ an% telephone 'illin&* So!e 'a$ic ha#%.a#e an% $o t.a#e #e1"i#e!ent$+ .hich a#e a'$ol"tel( nece$$a#( o# the .o#-in& o Telephone S"',Mo%"le* The $o t.a#e $epa#ate$ %i e#ent t(pe$ o call$ li-e local call$+ lon& %i$tance call$+ inte#national call$ an% collect call$ etc* T.o,.a( inte# ace p#o)i%e !ai% $tat"$+ &"e$t na!e %i$pla( an% a"to!atic acti)ation9%eacti)ation o acce$$* It ha$ telephone %i#ecto#( $($te! o# (ello. pa&e$ .he#e hotel can !aintain the i!po#tant telephone n"!'e#$ $o#te% '( cate&o#ie$ .ith the a$t an% ea$( acce$$ to thi$ in o#!ation* *inan+ial Mana#ement System Con o#!in& to the Uni o#! S($te! o Acco"ntin& o# hotel$+ IDS Finance $($te! !ana&e$ the ollo.in& $"' !o%"le$7 (a) General %ed#er) E0ten$i)e '"%&etin& an% a"%it cont#ol$ the Gene#al Le%&e# Mo%"le$ inte# ace$ $ea!le$$l( to the #ont o ice $($te!+ point o $ale+ p"#cha$in& (pa(a'le$)+

acco"nt #ecei)a'le$ an% pa(#oll !o%"le$* So!e o the othe# eat"#e$ a#e7 (i) M"lti 4#anch acco"ntin& capa'ilitie$ (ii) M"lti C"##enc( S($te! (iii) Uni o#! S($te! o Acco"ntin& (i)) U$e# %e ine% Acco"nt Co%e$ ()) U$e# %e ine% Depa#t!ent$ @ Co$t Cente# ()i) U$e# %e ine% online )o"che# p#intin& ()ii) U$e# %e ine% Repo#t$ ()iii) 4"%&eI V$ Act"al Co!pa#i$n #epo#t$ (i0) Depa#t!ental 4"%&et$ (0) Online T#ial 4alance9Dail( T#ial 4alance (0i) 4an- Reconciliation #epo#t$ etc* (0il) O"tlet .i$e9Depa#t!ent .i$e p#o it an% lo$$ #epo#t (0iii) A"to!atic9!an"al )o"che# no &ene#ation+ (0i)) Fle0i'le inancial$ pe#io% (') A++ount Re+eiva8le) Inte&#ate% to F#ont O ice+ Sale$ an% Ma#-etin&+ Point o Sale an% Pa(#oll* Online a&in& $"!!a#i$e$ .ith option to p"t co!panie$ on hol% 'a$e% on o"t $tan%in&$* (i) Se&!ente% O"t$tan%in& 'a$e% on t(pe o co!panie$ (ii) C"$to!i3e% 4ill Co)e#in& Re!in%e# Lette#* (iii) Re&ion .i$e o"t$tan%in& Repo#t$ (i)) C#e%it Ca#% Con$oli%ation ()) C#e%it Ca#% Re&i$te# ()i) C#e%it Ca#% an% T#a)el A&ent co!!i$$ion Repo#t$ ()ii) Receipt Po$tin& .ith %i#ect "p%atin& hi the Gene#al Le%&e# ()iii) Inte#acti)e Receipt Matchin& (i0) 4atch Receipt Po$tin& (0) De'to#$ T#ial 4alance Repo#t (c) A++ount Paya8le) Lin- to P"#cha$e $($te! on one han% an% the Gene#al Le%&e# on the othe#+ the Act"al Pa(a'le !o%"le !aintain$ all $"pplie#$2 acco"nt$ an% cont#act$ incl"%in& ta0e$ an% $tat"to#( #e1"i#e!ent o# p"#cha$e* P"#cha$e /o"#nal$ in o#!ation i$ pa$$e% on to the Gene#al Mana&e# to the acco"nt o e0pen$e$ an%

capitali3ation o p"#cha$e+ (i) Ven%o# Anal($i$ (ii) A&ein& State!ent$ (iii) P#o)i$ional9No#!al P"#cha$e Fo"#nal (i)) M"lti ta0 $t#"ct"#e ()) A"to!atic %e'itin& o $"pplie#$ (%) *i9ed A$$et$* Reco#%in& an% !aintainin& all i0e% a$$et$ at each location .ith option$ to a%%+ "p&#a%e an% .#ite o a$$et$ 'a$e% on %i e#ent p#e%e ine% %ep#eciation$ !etho%$* Cla$$i (in& a$$et$ '( location o# t(pe* Ha$ a %i#ect inte# ace to the Gene#al Le%&e# an% t#an$ e#$ clo$in& )al"e$ at the en% o the pe#io%* (8) Va#io"$ !etho%$ o calc"lation ep#eciation (ii) A$$et$ Re&i$te#$ (iii) A$$$et Val"ation #epo#t$ MATERIAL MANAGEMENT S6STEM (MMS) IDS Mate#ial Mana&e!ent !o%"le p#o)i%e$ the le0i'ilit( o# "$e#,%e ine% $to#e$ o# %i e#ent t(pe$ o ite!$ e*&*+ oo% an% 'e)e#a&e$ $to#e$+ ho"$e -eepin&+ en&inee# $to#e$ etc* Each $to#e can ha)e it$ o.n !etho% o $toc- )al"ation (LIFO+ FIFO+ .ei&hte% a)e#a&e$+ la$t p#ice !etho%)* Ite! $toc- i$ a"to!aticall( "p%ate% on e)e#( #eceipt o# i$$"e o an ite!* Ale#t$ a#e p#o)i%e% .hen $toc- #eache$ #eo#%e# le)el$ o# all$ 'elo. !ini!"! le)el* Se)e#al #epo#t$+ 1"e#ie$+ loo-"p$ a#e the#e to ha)e %etaile% anal(3e a'o"t the hotel ope#ation lin-e% to the !o%"le* Te!plate$ o# !a#-et li$t can 'e c#eate% an% can 'e "$e% '( each %epa#t!ent to #e1"i$ition o# the ite! the( nee%* Ven%o# hi$to#( an% )en%o# anal($i$ a#e !aintaine% an% can 'e "$e% o# )en%o# $election 'e o#e a p"#cha$e% o#%e# i$ i$$"e%* Foo% an% *4e)e#a&e$ Co$tin& Foo% an% 4e)e#a&e$ !ana&e!ent $($te! incl"%e$ o"# t(pe$ o co$tin& $($te!7 (a) J (') (c)So t %#in- co$tin& Foo% co$tin& 4e)e#a&e$ Co$tin&

(%)To'acco co$tin& Foo% Co$tin& !a( 'e 'a$e% on7 (a)I$$"e an% Con$"!ption (') (c) Each ?itchen Recipe$ *

(%) 4e)e#a&e$+ So t %#in-+ an% To'acco co$tin& a#e al.a($ 'a$e% on #ecipe$ an% allo. o# 'a# $toc- !aintenance 'a$e% on $ale$* The $($te! ha$ a %i#ect inte# ace .ith POS an% In)ento#( Mana&e!ent S($te!* Othe# eat"#e$ o the F@4 Co$tin& !o%"le incl"%eD Inte# ?itchen T#an$ e#$ (a) (') (c) (%) (e) Co$t an% Sale$ 4"%&et Stoc- !aintenance at 4a#9 Inte# co$t t#an$ e# * Ite! T#an$ e# (Con)e#tin& an ite! #o! one $tate to anothe#) Stan%a#% V9$ Act"al Con$"!ption

!uman Resour+e 6 Payroll Mana#ement System The HR an% Pa(#oll i$ co!p#ehen$i)e $($te! that han%le$ the pa(#oll ope#ation o an( o#&ani$ation e ecti)el( .ith e icient "$e# %e ine% anal($i$ an% #epo#t$ a'o"t e!plo(ee$* The $alient eat"#e o thi$ $($te! i$ the le0i'ilit( o ope#atin& !"lti cate&o#( pa($lip p#oce$$in& alon& .ith MIS an% $tat"to#( #epo#t$* Option to %e ine an( n"!'e#$ o ea#nin& an% %e%"ction $peci ication$* IDS ha$ a '"ilt in loan, !onito#in& $che%"le+ o# loan a)aile% '( the e!plo(ee$* Acc"#ate in o#!ation a'o"t the loan #eco)e#( i$ !aintaine% a"to!aticall(* HR an% Pa(#oll i$ %e$i&ne% to coo#%inate 'oth .ith the inancial acco"ntin& $($te! a$ .ell a$ acco"nt #ecei)a'le !o%"le o# total %ata inte&#it(* En#ineerin# and Maintenan+e Mana#ement The !aintenance !o%"le ai!$ to ena'le IDS to co)e# the &a!"t o ope#ation$ in the hotel in%"$t#(* The !aintenance %epa#t!ent o a hotel i$ ent#"$te% .ith the

#e$pon$i'ilit( o !aintainin& the e1"ip!ent a)aila'le in the hotel+ atten%in& to co!plaint$ o !al "nctionin& o an( t(pe o &a%&et$ in the #oo!+ &"e$t a#ea a$ .ell a$ othet location+ ca##(in& o"t pe#io%ic p#e)enti)e !aintenance ta$-+ lia$onin& .ith $tat"to#( 'o%ie$ o# licen$e$ #e1"i#e%+ ca##(in& o"t9$"pe#)i$in& an( in$tallation o ne. con$t#"ction .o#-+ $toc- !aintenance o con$"!a'le$ an% $pa#e$ etc+ '0S SO*TWARE SPEC'*'CAT'ONS () *ront 0es" Reservation : FIT9G#o"p9Con e#ence #e$e#)ation$ : Rein$tate No Sho.$9Cancellation$ : D"plicate,4oo-in&$ : On,line G"e$t Hi$to#( Lin-in& : C#e%it Ca#% Vali%ation : A&ent Allocation : On Line Roo!9A&ent In)ento#( : M"lti Le)el Co#po#ate Rate De inition : Rein$tate No Sho.$9Cancellation$ : 4loc- Roo! In)ento#( : A$$i&n9Pic- "p Roo!$ : Stan%a#% A##i)al Repo#t$ : Dail( Ope#ational Repo#t$ (i*e* 4oo-in&$9Cancellation etc*) : Vo"che# P#intin& : U$e# De ine% A##i)al Repo#t$ : Lei$"#e 4oo-in&$ : U$e# %e ine% Re&i$t#ation Ca#% Fo#!$ Re&i$t#ation$7 : Chec- In$95al- In$ : Rapi% Chec- In$95al- In$ : G"e$t Mana&e!ent (Roo! Chan&e+ E0ten$ion$+ C#e%it Li!it$) : T"#n A.a( G"e$t$
7 7

: G"e$tSe#)ice$ (Me$$a&in&+ Pa&in&+ Co!plaint$) : Man"al9a"to!ate% Telephone E0ten$ion Mana&e!ent* : On Line G"e$t Hi$to#( Ta&&in& : Roo! Sha#in& : Roo! Hi$to#( : G#o"p Mana&e!ent (4illin& In$t#"ction$+ Lin- an% De,lin- Roo!$) : A"%it T#ail : Stan%a#% occ"panc( Repo#t$ : Re&i$t#ation* Ca#% P#intin& : Co"pon P#intin& : Depa#t"#e Slip$ 4illin&7 : Po$tin&$ (Cha#&e$9Allo.ance$9Depo$it$9Mi$cellaeno"$ Sale$) : Split Folio$ an% T#an$ e# Folio$+ : Pai% O"t$ : Cit( Le%&e# Collection$ : Chec- O"t$ an% Settle!ent$ : On line Receipt9Vo"che# P#intin& : F@4 an% T#an$action Split$ : U$e# %e ine% Pac-a&e$ : M"lti Mo%e9M"lti C"##enc( Settle!ent$ : 4illin& Ale#t$94#oa%ca$t$ : C#e%it Ca#% Inte# ace : A"to!atic G"e$t Hi$to#( Po$tin& :C#e%it Ca#% Enca$h!ent :Fo#ei&n E0chan&e Enca$h!ent :D"!!( Repo#t$

: T#an$action Sea#ch : Unli!ite% 4ill Split$ : U$e#,%e ine% 4ill Split$ : G"e$t E0e!ption$ : On line Roo! 4alance9D#ill,%o.n 4ill )ie. acilit( : All incl"$i)e #ate$ an% ta0e$ : A"%it T#ail o t#an$action$ an% ope#ation$ : 4ill S"!!a#( : Ca$hie# Repo#t$ : Re)en"e Repo#t$ : U$e# %e ine% 4ill Fo#!$9Vo"che# Fo#!$ 0ay End$ : Uninte##"pte% Ni&ht A"%it p#oce$$ : Man"al Sale$ an% Collection Ent#ie$ : Sale$ an% Collection Con$oli%ation : U$e# De ine% Ni&ht Repo#t$ : Da(,en% MIS con$oli%ation : A"to!atic P"#&in& o Data Guest !istory Mana#ement : E0ha"$ti)e Hi$to#( o Roo! &"e$t$ an% O"tlet &"e$t$ : Ret#ie)al o Hi$to#( on )a#io"$ c#ite#ia2$ : Mailin& La'el$ an% Lette#$ : Stan%a#% G"e$t Hi$to#( Repo#t$ !ouse"ee4in# : Roo! Stat"$ : Lo$t @ Fo"n% Mana&e!ent : G"e$t Co!plaint2$ : G"e$t La"n%#( 4illin&

Tele4 one Mana#ement : Call Acco"ntin& : On line Folio po$tin& /) Point of Sale : O#%e# &ene#ation an% 4illin& : Cha#&ea'le an% Non cha#&ea'le o#%e#$ : A"to!atic9Man"al O#%e# No* Gene#ation .ith #"le$ : On line Ta'le Stat"$ : M"lti Le)el Mo%i ie#$ : Open Ite!$ : A"%it T#ail : Re!ote O#%e# P#intin& : G#o"p Ta'le O#%e#$ : Che $ Reco!!en%ation$ : Split 'ill9Split K"antit( : Selecti)e 4ill P#intin& : M"lti C"##enc( 4illin& an% Settle!ent : Tip$ an% Pai% O"t$ : Uni1"e Roo! Se#)ice 4illin& : Fa$t Foo% 4illin& : Ta0 E0e!ption$ an% Di$co"nt$ : Sale$ P#o!otion$ : Happ( Ho"#$ : Ta'le Re$e#)ation$ : One ca$hie#9!"lti,o"tlet han%lin& : G"e$t Hi$to#( Mana&e!ent : Stan%a#% Sale$9Co)e#$ Repo#tin&

: U$e# %e ine% ?OT94ill Fo#!$ <*Sale$ and Mar"etin# : P#o$pectin& : Dail( Sale$ Call$ : Ente#tain!ent Ent#( : Co!petito#$ Occ"panc( Ent#( : 4"$ine$$ Lo$t ent#( : E0ha"$ti)e Co!pan( P#o ile : Allocation+ Fo#ca$t$ an% 4"%&et$ : E0ec"ti)e Planne#$ : Detaile% Hotel P#o ile .ithin $a!e &#o"p a$ .ell a$ a!on&$t co!petito# : Ma#-et Sha#e Anal($i$ : Sale$ E0ec"ti)e Pe# o#!ance : Co!pan( Pe# o#!ance (.ith Roo! Ni&ht$ an% F@4 '#ea-"p) : Sin&le pa&e Co!pan( Hi$to#( : Stan%a#% MIS Repo#t$ (CGR+ Ma#-et Se&!ent+ 4"$ine$$ So"#ce+ Nationalit( etc*) : 5atch Li$t Co!panie$ : 4lac- Li$t9C#e%it Li!it Co!panie$ <),an-uets : T#ace4oo-in&$ : 4an1"et 4oo-in& : Men" Ca#% De inition : Ven"e Splittin& : 4an1"et 4oo-in& Cha#t : 5o#-$heet$ ** : Foo% an% 4e)e#a&e$ an% Non Foo% an% 4e)e#a&e$ #e1"i#e!ent$

: F"nction P#o$pect : Lette#$ : 4illin& an% Settle!ent =)A++ounts Re+eiva8le : Man"al Sale$+ Receipt an% Fo"#nal ent#ie$ : 4ill !atchin& o# a%hoc #eceipt$ : On line Acco"nt 4alance : C#e%it an% Con$oli%ation : A&ent Co!!i$$ion : C#e%it Ca#% Re&i$te# : A&ein& Repo#t (U$e# %e ine% a&ein&) : In)oice an% Re!in%e# P#intin& (U$e# %e ine% o#!$) : Stan%a#% De'to#$ State!ent : Receipt P#intin& : T#an$action Sea#ch : 8A CCA Mo%"le >)Materials Mana#ement : M"lti,$to#e9S"' $to#e Acco"ntin& : 5ei&hte% A)e#a&e9La$t p"#cha$e p#ice9FIFO !etho% o Val"ation : Man"al In%ent Ent#( : P"#cha$e O#%e# P#intin& : Open Ite!$ : Receipt$ (Di#ect+ P"#cha$e O#%e# o# Ca$h) : Stan%a#% Doc"!ent (I$$"e$+ I$$"e Ret"#n$+ Receipt***) : Ph($ical Stoc- Up%ation : Stoc- Va#iance Repo#t

: A4C9FSN Anal($i$ (G"i%e$ "$e# on 2F"$t in ti!e2 : Co$t Cente#,.i$e Con$"!ption : P#ice% Stoc- Stat"$ : P"#cha$e #e1"i$ition : Ite! T#an$ e#$ : In%ent Mana&e!ent : In%ent te!plate$ : Depa#t!ent9U$e# .i$e In%ent$ : A"to DPR &ene#ation : Ven%o# Anal($i$ : K"otation #e1"e$tin& : K"otation "p%ation : Ven%o# anal($i$ '( #an&e o c#ie#ia li-e : Ite! #ate : Ven%o# Ratin& : 4#an% : Co"nt#( o o#i&in : E0pi#( Date$ : Deli)e#( Date$ ?)*inan+ial A++ountin# : Uni o#! S($te! o acco"ntin& : Co$t Cente#,.i$e P#o it @ Lo$$9Le%&e# : M"lti,c"##enc( Han%lin&9Da('oo-$ : P#o)i$ional ent#ie$ po$tin& : 4an- #econciliation : A"%it 'loc- (p#e)ent$ "$e#$ acce$$in& ile$ a te# a"%it e0cept '( a"tho#i3e% pe#$onnel)

: Ca$h lo. $tate!ent$ : 4"%&et )a#iance : Vo"che# p#intin& : On,line T#ial 4alance : Detaile% Ven%o# Ma$te# : Stan%a#% A##i)al Repo#t$ : Pa(!ent a%)ice &ene#ation : P#o)i$ional PFV 'oo-in& : Che1"e p#intin& @)*i9ed A$$et$ : A$$et Hi$to#( : T.o le)el o %ep#eciation calc"lation a&ain$t each a$$et : Location Re&i$te# A)*ood and ,evera#e Costin# : A"to!atic Sale$ an% Con$"!ption T#an$ e# : Man"al Sale$ an% Con$"!ption Ent#ie$ : Inte# co$t an% Inte# ?itchen T#an$ e#$

: Sale$ an% Co$t 4"%&et$ : Co$tin& Metho%olo&ie$ (Con$"!ption 4a$e%+ Recipe 4a$e%) : ?itchen94a# Stoc- Anal($i$ 8A* !uman Resour+e and Payroll

: De a"lt Atten%ance Po$tin& : Stan%a#% Pa(#oll Repo#t$ : Inte# ace to Atten%ance #eco#%in& $($te!$ : M"lti,"nit9M"lti Depa#t!ent p#oce$$in& .ith %i e#ent pa(#oll e0ec"tion pe#io%

: Fle0i'le "$e# %e ina'le co!p"tation : Pe#$onnel Data'a$e a)aila'le : Rec#"it!ent p#oce$$ incl"%in& : /o' &ene#ation : Application %etail$ : Inte#)ie. %etail$ : O e# lette# $tat"$ : Inte# ace to pa(#oll !a$te# : C"$to!e# %e ine% HR #epo#t 88* Maintenan+e : P#e)enti)e Maintenance Sche%"lin& : Co!plaint$ Re&i$te#in& : Fo' O#%e# Gene#ation : Spa#e$ an% Co$t Anal($i$ : Action Ta-en : Loo-"p$9K"e#ie$ Hotel$ the$e %a($ "ll( inte&#ate thei# $($te!$ .ith the #ecent %e)elop!ent in thi$ in o#!ation technolo&(* Hotel$ "tili3e CRS !ainl( o# the ollo.in& #ea$on$7 H To inte# ace .ith e0te#nal CDS (Glo'al Di$t#i'"tion S($te!)* H To #e%"ce co$t$ (la'o"# etc*) an% hence opti!i3in& #e)en"e$ an% "#the# to !a0i!i3e the net p#o it$+ '( (iel% !ana&e!ent an% in)ento#( cont#ol* H Mo#e e icient an% p#o!pt #e$pon$e an% #appo#t .ith the c"$to!e#* H Relia'le an% acc"#ate $o"#ce o in o#!ation* H To o e# ea$(+ e icient+ ine0pen$i)e an% #elia'le .a($ o !a-in& an% con i#!in& #e$e#)ation$+ L To a$$i$t in cont#ol o all a$pect$ o '"$ine$$* &SE O* PMS 'N !OTE%S

In hotel$ PMS a#e "$e% to co)e# $o!e 'a$ic o'/ecti)e$ $"chM$ coo#%inatin& the ope#ational "nction$ o F#ont O ice+ $ale$+ an% plannin& etc* an% a%!ini$t#atin& #e$e#)ation$ an% !ana&in& hotel in)ento#(+ an% to "ni ( the #ont an% 'ac- o ice !ana&e!ent an% al$o to i!p#o)e &ene#al !ana&e!ent "nction$ $"ch a$ aeco"ntin& '"%&etin&+ inance+ !a#-etin& an% #e$ea#ch an% plannin& an% al$o o#eca$tin& an% (iel% !ana&e!ent+ pa(#oll+ pe#$onnel an% p"#cha$in& a#ea$* U$e o inte#net ha$ #e%"ce% the capital an% ope#ational co$t o hotel ope#ation$ %#a$ticall(* It c"t$ %o.n the #e$e#)ation co$t$+ an% co$t$ in)ol)e% in a#ea $"ch a$ p#intin&+ $to#e$+ a%!ini$t#ation+ '#och"#e$ an% othe# p#o!otional !ate#ial* Inte#net connecti)it( .ith GDS o the hotel $"ch a$ THISCO (The Hotel In%"$t#( S.itch Co!pan() an% 5INCOM $($te!$ ha)e e!e#&e% to p#o)i%e inte# ace 'et.een the )a#io"$ $($te!$ an% to ena'le a ce#tain %e&#ee o t#an$pa#enc(* Thi$ #e%"ce$ the $et"p co$t an% #e$e#)ation co$t$+ 'oth* 5hile acilitatin& #e$e#)ation$ th#o"&h $e)e#al %i$t#i'"tion channel$* Un o#t"natel( $!all an% !e%i"! $i3e%+ in%epen%ent+ $ea$onal an% a!il( #"n hotel$ %o not &et the 'ene it$ $"ch a$ co$t #e%"ction an% co!petiti)e enhance!ent 'eca"$e o lac- o capital o# the p"#cha$e o ha#%.a#e an% $o t.a#e+ in$" icient !a#-etin& p#o.e$$+ ina%e1"ate technolo&ical t#ainin& an% "n%e#$tan%in&+ $!all $i3e .ith no econo!ic$ o $cale+ an% the "n.illin&ne$$ o the o.ne# to lo$e cont#ol o)e# thei# p#ope#t(* To o)e#co!e $"ch p#o'le!$ %e$tination 'a$e% colla'o#ation$ that enco"#a&e $!all i#!$ to pool #e$o"#ce$ to&ethe#+ $ho"l% 'e e$ta'li$he% to $ha#e %e)elop!ent an% ope#ation co$t$ to the 'ene it o all p#o)i%in& %i#ect acce$$ to ta#&et,!a#-et$ at an a o#%a'le p#ice* GLO4AL DISTRI4UTION S6STEMS The to"#i$! an% ho$pitalit( !a#-et place i$ a &lo'al a#ena .he#e !illion$ o '"(e#$ (t#a)el a&ent$+ an% the p"'lic) an% $elle#$ (hotel$ ai#line$+ ca# #ental$ etc*) .o#- to&ethe# to e0chan&e t#a)el $e#)ice* Glo'al %i$t#i'"tion $($te!$ an% inte#net ha)e no. 'eco!e a $o#t o $"pe# !a#-et o# lin-in& the '"(e# an% $elle#$ o to"#i$! $e#)ice$* Online t#a)el $e#)ice$ $"ch a$ hotel #e$e#)ation$ an% othe# t#a)el 'oo-in& a#e 'eco!in& inc#ea$in&l( pop"la# in %e)elope% an% %e)elopin& co"nt#ie$* Ai#line$ in%"$t#( c#eate% the i#$t GDS in 8=OA2$ o# -eepin& the t#aco li&ht $che%"le$+ a)aila'ilit( an% p#ice$* GDS2$ can 'e con$i%e#e% a$ the i#$t e, co!!e#ce co!panie$ in the .o#l% acilitatin& 4,;,4 elect#onic co!!e#ce* In 8=PA SA4RE (o.ne% '( A!e#ican Ai#line$) an% APOLLO (Unite% Ai#line$) $ta#te% in$tallin& thei# p#op#ieta#( inte#)al #e$e#)ation$ $($te!$ in t#a)el a&ent$* Va#io"$ G*D*S$ a#e the#e+ '"t o"t o the$e the !o$t a!o"$ one$ a#e7 (a) A!a%e"$ (') Sa'#e (c) Galileo (%) 5o#l%$pan*

Apa#t #o! the$e $o!e $!alle# o# #e&ional GDS$ incl"%e SAHARA (SITA2$

$($te!) INFIN8 (Fapan)+ AEESS (Fapan)+ TAP AS (?o#ea) FANTASIA (So"th Paci ic) an% A4ACUS (A$ia9Paci ic) (a) A!a%e"$* Ai# F#ance+ I'e#ia+ L" than$a an% SAS o"n%e% thi$ GDS in 8=>P '"t 'e&an ope#atin& in Fan"a#( 8==;* It$ %ata 'a$e an% %ata net.o#- i$ $e#)icin& nea#l( OA+AAA t#a)el a&enc( o ice$ an% app#o0i!atel(+ 8;+AAA ai#line o ice$ all o)e# the .o#l%* Thi$ $($te! can al$o p#o)i%e acce$$ to $o!e OA+AAA hotel$* So!e othe# cont#action $"ch a$ Fe##( Rail+ C#"i$e+ In$"#ance an% to"# ope#ato#$ a#e al$o lin-e% to it* Initiall( all the o"# ai#line$ .e#e hol%in& e1"al $ha#e$ '"t no. Ai# F#ance+ I'e#ia+ L" than$a Continental Ai#line$ a#e hol%in& ;=Q+ ;=Q+ ;=Q an% 8<Q $ha#e$* In a%%ition <O national !a#-etin& co!panie$ a#e in)ol)e% in the !ana&e!ent an% p#o!otion o A!a%e"$* A!a%e"$ in F"l( ;AA8 ac1"i#e% e,t#a)el H #o! O#acle Co#po#ation* A!a%e"$ $($te! i$ an E"#opean #e$pon$e to A!e#ican GDS .ith it$ !ain o'/ecti)e$ $"ch a$7 (i) inc#ea$e the e icienc( o ai#line$ 'oo-in&+ (ii) to #eplace the e0i$tin& #e$e#)ation $($te! in the !a#-et o it$ o.ne# an% to p#o)i%e a totall( ne"t#al %i$t#i'"tion $($te! .ith lea%in& e%&e technolo&( an% (iii) to &i)e e1"all( co!p#ehen$i)e acce$$ to ca# #ental$ an% al$o hotel $e#)ice$ to c#eate a &lo'al $($te!* A$ an o#&ani3e% hol%in& co!pan( a!a%e"$ i$ 'a$e% in Ma%#i%* It ha$ th#ee $"'$i%ia#ie$7 : : : De)elop!ent+ (Sophia Antipoli$)+ Ma#-etin& (Ma%#i%9Sophia Antipoli$) an% Ope#ation$ (M"nich)*

The p#o%"ct o A!a%e"$ Data P#oce$$in& Co#po#ation+ A#aa%e"$ Cent#al S($te! i$ locate% in M"nich an% i$ connecte% to the .o#l% )ia it$ o.n hi&h $pee% co!!"nication net.o#- (AMANET) ope#atin& ;B ho"#$ o# the .hole (ea#* The eat"#e$ o thi$ p#o%"ct a#e7 (i) I!!e%iate &"a#antee% con i#!ation o hotel #e$e#)ation$+ ca# #ental$ an% ai#line$+ (ii) Inte&e#ate% intelli&ent pa$$an&e#$ na!e #eco#%$ (PNR$) .hich $to#e all c"$to!e#$ t#a)el %ata an% inte&#ate the! .ith c"$to!e# p#o ile$ $to#e% '( a&enc( %ata'a$e* (iii) P#o)i%in& on line in o#!ation on %e$tination$ an% it$ att#action$+ (i)) O e#in& on line t#ainin& to "$e#$+ an% ()) Utili$in& c"$to!i3e% p#oce%"#e$ to $a)e ti!e*

A!a%e"$ i$ one o the B !a/o# CDS (Glo'al Di$t#i'"tion S($te!$)* A!a%e"$ la"nche% ope#ation$ in In%ia in ea#l( =A2$ an% thei# !ain ta#&et '"$ine$$ .a$ T#a)el A&ent$ Secto#* At one ti!e A!a%e"$ .a$ the onl( CRS o the co"nt#( to 'e a !e!'e# o IATO* Late in 8==O A!a%e"$ la"nche% 2T#a)el File2 the .o#l%$ la#&e$t %i$t#i'"tion in o#!ation %ata'a$e* A!a%e"$ ha$ 'een in$t#"!ental in p#o!otin& 'oth in'o"n% an% o"t'o"n% to"#i$! th#o"&h CRS* 2T#a)el Fi e2 %ata'a$e p#o)i%e$ in o#!ation on co"nt#ie$+ #e&ion$+ e)ent$ an% acti)itie$+ an% .ill al$o p#o)i%$ 'oo-in& o p#o%"ct$ an% $e#)ice$ o e#e% '( local p#o)i%e#$ (to"# pac-a&e$+ $pecial e0c"#$ion$+ $i&ht$eein& p#o&#a!!e$+ $po#tin& acti)itie$ an% othe# to"#i$! #elate% $e#)ice$)* T#a)el File i$ o e#e% #ee o co$t to all $"'$c#i'e#$ to 2AMADEUS CRS2* Th#o"&h thi$ T#a)el File (o" can o e# e0pe#t t#a)el a%)i$e to (o"# client$+ &i)e $"pe#io# $tan%a#%$ o c"$to!e# $e#)ice$* It al$o p#o)i%e$ an online %i#ecto#( to o)e# 8+AA+AAA #ec#eation$+ a%)ent"#e an% t#a)el oppo#t"nitie$* 6o"# $ea#ch o acti)itie$ an% acilitie$ in )e#( ea$( a$ (o" $i!pl( ha)e to t(pe in -e(.o#%$ a)aila'le in the !en"* A!a%e"$ In o#!ation S($te!D p#o)i%e$ in o#!ation in )a#io"$ lan&"a&e$* A!a%e"$ p#o pac-a&e (PC9 .in%o. 'a$e%) t#a)el a&enc( !ana&e!ent $($te! p#o)i%e$ an inte#acti)e an% inte&#ate% !ana&e!ent an% cont#ol $($te! an% pa#tic"la#l( inte&#ate$ F#ont an% 4ac- O ice "nction$* Acco!!o%ation* Apa#t!ent+ 'e% an% '#ea- a$t+ ho$tel$+ hotel+ #e$o#t$+ $-i9health9&ol an% !otel* Tours and pac-a&e$* Ra tin& to"#$+ c#"i$e to"#$+ %a( to"#$+ $-i to"#$+ e)ent pac-a&e an% #ail to"#* Entertainment) Dinne# $ho.+ &a!'lin&+ ho#$e $ho.+ pe# o#!in& a#t$+ Ro%eo an% to"#na!ent* ***7 * 4"$ine$$ $e#)ice* Con)ention+ !eetin& $e#)ice$ an% $e!ina#* A!a%e"$ cent#al $($te! p#o%"ct$ a#e &#o"pe% a$ ollo.$ (i) A!a%e"$ hotel$+ (ii) A!a%e"$ ai# (iii) A!a%e"$ ca#$ (i)) A!a%e"$ $e#)ice$ BiC Amadeus otels) A!a%e"$ hotel$ p#o)i%e$ acc"#ate in o#!ation on nea#l( BA+AAA hotel p#ope#tie$ .o#l% .i%e co)e#in& h"n%#e%+ o hotel chain$+ location$+ la$t #oo!$ a)aila'ilit(+ hotel eat"#e$ an% #ate$ all $ho.n* Acce$$ to !a/o# hotel chain$ &i)e "p to %ate+ 'oo-in& in o#!ation $o that a&encie$ can checa)aila'ilit( an% #ecei)e i!!e%iate &"a#antee% con i#!ation* A!a%e"$ al$o o e#$ the acilit( to acce$$ an% $ell $pecial o# p#o!otional #ate$+ ne&ociate% '( T#a)el A&encie$ o# the client$ the!$el)e$* The %i$pla( an% p#oce$$in& o the$e #ate$ i$ &"a#antee% $ec"#e .hen a #e$e#)ation i$ !a%e+ the ne&otiate% o# $pecial co%e #ate i$ note% an% the #ate a"to!aticall( con i#!e% '( hotel alon&.ith the 'oo-in&* A$ al#ea%( $ai% A!a%e"$ hotel$ a#e lin-e% to the hotel $.itche$ THISCO AND 5INCOM $($te!$* (ii) Amadeus air) Inco#po#ate% the $che%"le

o n"!e#o"$ ai#line$ an% %i$pla(e% ne"t#al a)aila'ilit( an% p#o)i%e% #e$e#)ation acilitie$ p#o)i%in& choice o cit( pai#$ an% !illion$ o #o"te$* The %etail$ a#e $ent to conce#ne% ai#line$ to "p%ate the $tat"$ o a)aila'ilit( an% &et the con i#!ation $i!"ltaneo"$l(* The Fa#e K"ote S($te! '( inco#po#atin& the co$t$ o# conce#ne% $e&!ent$ &i)e$ the "p%ate% p#ice a"to!aticall(* F"#the# ne&otiate% a#e$ can al$o 'e inco#po#ate% in the 1"ote% p#ice* Seatin& plan$ o the ai#c#a t$ can al$o 'e %i$pla(e% .ith the #e$e#)e% $eat n"!'e#* (iii) Amadeus ca#$* In o#!ation a'o"t $e)e#al ca# #ental co"nt#ie$ .o#l% .i%e i$ %i$pla(e%* In o#!ation $"ch a$ p#ice+ !a-e$ an% !o%el$ o ca#$ an% the location an% te#!inal$ o thei# a)aila'ilit(+ $"ch a$ inte#$tate9inte#national '"$ te#!inal$+ ai#po#t an% #ail.a( $tation$ etc* an% the a)aila'ilit( o )ehicle+ an% cha" e# etc* can 'e $een an% in$tant 'oo-in& can 'e %one* (i)) Amadeus servi+e) It i$ "$"all( a "$e# #ien%l(+ !en" %#i)en %i$pla( that co)e#$ in o#!ation a'o"t )a#io"$ $e#)ice$ $"ch a$ itine#a#( plannin&+ contact$ pa(!ent$+ an% %oc"!ent$ etc* one o the eat"#e i$ that i the t#a)elle# .ant$ an( chan&e$ %"#in& the co"#$e o hi$ t#a)el then that can 'e ea$il( %one 'eca"$e the PNR o the t#a)elle# ha$ all the t#a)el #elate% in o#!ation #eco#%e% on it an% al$o 'eca"$e t#a)el a&encie$ connecte% to A!a%e"$ ha)e the option to a"tho#i3e $peci ie% a&encie$ "$in& A!a%e"$ to $ha#e cent#al p#o ile Amadeus %eisure; U? t#a)el a&ent$ net.o#- .ith AT @ T to the to"# ope#ato#$ an% $"pplie#$ th#o"&h )i%eo te0t lin-$* 4( thi$ the $a!e net.o#- i$ "$e% o# 'oth lei$"#e an% '"$ine$$ t#a)el co)e#in& the enti#e #an&e o p#o%"ct$* A%)anta&e$ o A!a%e"$7 (i) Ti!e $a)in& a$ it p#o)i%e$ all t#a)el+ client an% a&enc( in o#!ation th#o"&h $in&le $c#een acce$$ to t#a)elle#$ #o"n% the cloc- in #eal te#!$* ** (ii) Inc#ea$e% p#o%"cti)it( (in o#!ation ea$( to in% an% "n%e#$tan%)* (iii) E icient an% hence !o#e econo!ical+ (i)) K"ic- #e$pon$e te#!$* ()) 4ette# cont#ol a$ the enti#e t#a)el a&enc( '"$ine$$ can 'e inte&#ate% an% hence inc#ea$e p#o ita'ilit(+ ()i) Po$$i'ilit( o c#o$$ $ellin& the p#o%"ct$ an% la#&e# o e#$ to client$ i$ po$$i'le* (') SA4RE* One o the lea%in& GDS+ Sa'#e $ta#te% in 8=OA a$ an o#%ina#( #e$e#)ation $($te!* 4( 8=>A$ $a'#e 'eca!e an i!po#tant t#a)el .e'$ite an% an a%)ance% Ai#line$ 6iel% Mana&e!ent S($te!* Sa'#e no. i$ a p#o)i%e# o inno)ati)e p#o%"ct$ (all o)e# the .o#l%) that help$ t#a)el '"$ine$$* In 8==O $a'#e ha$ 'eco!e a le&al entit( o AMR (pa#ent

co!pan( o A!e#ican Ai#line$)* It$ hea%1"a#te#$ a#e in So"thla-e+ Te0a$* Sa'#e connect$ n"!e#o"$ t#a)el a&encie$+ ai#line$ an% app#o0i!atel( OA+AAA hotel$ in nea#l( CA co"nt#ie$ all o)e# the .o#l%* Man( ca# #ental$+ c#"i$e line$+ #ail#oa%$ an% to"# ope#ato#$ a#e connecte% th#o"&h $a'#e* One o the late$t %e)elop!ent i$ $a'#e )i#t"all(+ an a"to!atic .e'$ite to p#o)i%e t#a)elle#$ "pto !in"te %etail$ a'o"t itine#a#ie$ an% in o#!ation a'o"t %e$tination$* TRAVELOCTT6*COM .e'$ite al$o 'elon&$ to $a'#e* Thi$ .e'$ite help$ the t#a)elle# to in% the 'e$t ai#line$ ca# #ental an% hotel an% )acation #e$e#)ation$* Sa'#e i$ con$i%e#e% to 'e one o the !o$t i!po#tant an% co!petiti)e GDS a$ it anticipate$ an% ta-e a%)anta&e o the chan&e$ in the in o#!ation econo!( an% %e)elop$ inno)ati)e p#actice$ le)e#a&in& 'oth h"!an #e$o"#ce$ an% technolo&( $($te!$* (c)GALILEO* In 8==<+ 88 !a/o# ai#line$ o E"#ope an% No#th A!e#ica (Ai# Lin&"$+ Ai# Cana%a+ Alitalia+ A"$t#ian Ai#line$+ 4#iti$h Ai#.a($+ ?LM+ Ol(!pic Ai#line$+ S.i$$ Ai#+ TAP Ai# Po#t"&al+ Unite% Ai#line$ an% US Ai#.a($) o"n%e% thi$ GDS an% na!e% it Galileo Inte#national* All o)e# the .o#l% thi$ GDS co)e#$ #e&ion$ $"ch a$ No#th A!e#ica+ E"#ope+ Mi%%le Ea$t+ A #ica an% the A$ia9Paci ic a#ea* Th#o"&h it$ co!p"te#i3e% #e$e#)ation $($te!$+ lea%in& e%&e p#o%"ct$ an% inno)ati)e inte#net 'a$e% $ol"tion$Mit i$ a )al"e a%%e% %i$t#i'"to# to )a#io"$ o it$ con$"!e#$* C"##entl( the co!pan( i$ #ep#e$ente% in !o#e than 8;A co"nt#ie$ an% co)e# app#o0i!atel( CA+AAA t#a)el a&enc( o ice$+ CAA ai#line$+ app#o0i!atel( <AA hotel$+ BA ca# #ental$ an% <PA to"# ope#ato#$* Galileo ha$ $pon$o#e% !e!'e#$hip to the THOR 5o#l% 5i%e Ne&otiate% Hotel Rate$ P#o&#a!!e an% lin-e% to &alileo %ata cent#e$ i$ ope#atin& !o#e than 8+P>+AAA co!p"te# te#!inal$ $"ppl(in& in o#!ation an% technical $"ppo#t to t#a)el a&encie$* Galileo ha$ e$ta'li$he% $"cce$$ "l #elation$hip$ .ith entitie$ $"ch a$ GO+ U?2$ 'e$t lo. co$t ai#line $"'$i%ia#ie$ $"ch a$ Hi&h .i#e Inc p#o)i%in&

inte#net 'a$e% tool$ an% $e#)ice$ to the co#po#ate t#a)el !a#-et+ an% Shephe#% $($te!$+ an in%"$t#( lea%e# in p#o)i%in& $ale$ an% !a#-etin& $($te! an% $e#)ice$ .ithin the t#a)el in%"$t#(* 0) WOR%0 SPAN) In 8==A+ Delta Ai#line$ Inc+ No#th.e$t Ai#line$ an% T#an$ .o#l% Ai#line$ o USA o"n%e% thi$ CDS* Late#+ in place o T#an$ 5o#l% Ai#line$+ the A!e#ican Ai#line$ .a$ inco#po#ate%* C"##entl( it $e#)e$ !o#e than ;A+AAA t#a)el a&enc( o ice$ in nea#l( =A co"nt#ie$* Th#o"&h it$ hea%1"a#te#$ in Atlanta+ Geo#&ia it connect$ app#o0i!atel( BCA ai#line$+ ;CA hotel$+ BA ca# #ental$+ <= to"# an% )acation ope#ato#$ an% BB $pecial t#a)el $e#)ice $"pplie#$* It ha$ no. tie% "p .ith )a#io"$ t#a)el technolo&( co!panie$ $"ch a$ Datale0+ an e,'"$ine$$ in #a$t#"ct"#e an% $ol"tion$ co!pan( o# &lo'al t#a)el in%"$t#(+ Di&ital T#a)el+ a &lo'al on line to"# p#o)i%e#+ ?inetic$ Inc+ %e)elope# o technolo&( an% $ol"tion$ o# ai#line$ in%"$t#(+ open ta'le*co! (#e$ta"#ant $($te!) an% Viato#* Late# in ;AA8+ O#'it3 LLC .a$ la"nche% on inte#net "$in& .o#l% $pan a$ it$ inte#net 'oo-in& en&ine* In ;AA; .ith the la"nch o .o#l% $pan+ e,p#icin& SM !a%e .o#l% $pan the i#$t GDS to int#o%"ce a #e)ol"tiona#( ne. !"lti$e#)e# 'a$e% technolo&( .hich o e#e% p#icin& option$ $election to it$ c"$to!e#$* A ,R'E* 0ESCR'PT'ON O* SOME OT!ER EVTEGERATE0 PMS Mi+ros The MICROS >PAA HMS (Ho$pitalit( Mana&e!ent S($te!) i$ the !o$t "nctional+ "$a'le an% att#acti)e POS $($te! e)e#* , It p#o)i%e$ a .i%e #an&e o in o#!ation p#oce$$in&+ #o! POS ope#ation$ to 'aco ice ope#ation$* , Open $($te! a#chitect"#e allo.$ it to ope#ate .ith an( I4M co!pati'le PC+ a$ .ell a$ p#o)i%in& !"lti,"$e# an% !"lti,ta$-in& capa'ilitie$+ #"nnin& "n%e# SCO,UNIE* , The inno)ati)e to"ch,$c#een o#%e# ent#( te#!inal $pee%$ #e$ta"#ant o#%e#$ 1"ic-l( an% acc"#atel(+ '#in&in& hi&h e icienc( to oo% o#%e#in&+ ca$hie# "nction$ an% !ana&e!ent #epo#tin&* , MICROS han% hel% to"ch,$c#een te#!inal$ can al$o 'e inte&#ate% into the $($te!* , Hotelie#$ can loo- at the %a(,to,%a( p#o it an% i it i$ not &oin& .ell+ the( can ta-e app#op#iate action to cont#ol co$t$ an% openin& $toc-$*

, The POS $($te! p#o)i%e$ in$tant in o#!ation allo.in& the !ana&e!ent to #eact 1"ic-l( to !a#-et t#en%$* It can al$o 'e "$e% o# )a#io"$ -in%$ o #epo#t &ene#ation* , !otel Sales Mana#ement Thi$ $o t.a#e $($te! !aintain$ co!p#ehen$i)e ile$ o all pa$t an% potential c"$to!e#$ #o! na!e$+ a%%#e$$+ contact+ p#e e#ence$+ 'oo-in& p#o ile$+ an% patte#n$* Thi$ %ata'a$e 'eco!e$ the !o$t )al"a'le !a#-etin& #e$o"#ce o# the hotel* , It can 'e "$e% o# %i#ect !ail p#o!otion+ tactical !a#-etin& initiati)e$+ polic( !a-in& an% o#.a#% plannin&* , The $o t.a#e ta-e$ "ll acco"nt o the hotel capacit( an% occ"panc( le)el$ th#o"&ho"t the #e&ion$ $o that the !a#-etin& acti)it( can 'e oc"$e% .he#e)e# the#e i$ &#eate$t potentialM ,Pape# .o#- in the o ice 'eco!e$ "ll( a"to!ate%+ '#in&in& $i&ni icant #e%"ction$ in H ope#atin& co$t$* Reservation Net.o#An a"to!atic #e$e#)ation $($te! that .ill co)e# "p all the 'a$ic nee% o a #e$e#)ation+ e1"atin& the &"e$t in1"i#( .ith the a)aila'ilit( o #oo!+ con i#!ation o# #e "$al* Once a con i#!ation i$ %one+ acc"#atel( #eco#%in& t#an$action$ to en$"#e co##ect a##i)al an% %epa#t"#e %ate+ n"!'e# in the pa#t(+ n"!'e# an% t(pe o #oo! #e1"i#e%+ &"e$t na!e an% a%%#e$$+ e1"ate% #ate etc* a#e co!plete%* Anothe# )e#( pop"la# PMS (P#ope#t( Mana&e!ent S($te!) %e)elope% '( HISI M"lti S($te!$ Inc*+ Phoeni0 ha$ ollo.in& eat"#e$ an% 'ene it$* Va#io"$ "$e "l #epo#t$ &ene#ate% .ith thi$ $($te! a#e al$o &i)en 'elo.* 8* Feat%res (i) Re$e#)ation$ (a) G"e$t an% olio hi$to#( (') Rate tie#in&+ a)e#a&e (iel% !ana&e!ent (c) In)ento#( pe#io% o "pto C8 .ee-$ (%) M"ltiple #oo! #e$e#)ation (e) Chain $ettin& o "pto == #e$e#)ation$ ( ) Rate o)e##i%e o# $pecial #ate$

(&) One -e( a)aila'ilit(+ an% #oo! #ac- %i$pla( (h) G"e$t an% &#o"p cha#&e #o"tin& (i) Roo! 'loc-in& "nction$ (/) E0ten$i)e $o#tin& o &"e$t na!e li$t$ (-) Re$e#)ation o#eca$tin& (8) One $tep #elea$e o non,&"a#antee% #e$e#)ation$ (!) A)aila'ilit( to 'oo- #e$e#)ation$ !o#e than one (ea# in a%)ance (n) G#o"p !a$te#$ an% acco"nt$ that han%le &#o"p #ate$ an% in)ento#( cont#ol (o) Roo! li$t inp"t (p) G#o"p p#e,'loc- .ith a"to #oo! a$$i&n!ent (ii) F#ont o ice (a) Re&i$t#ation ca#%$ p#inte% '( #e1"e$t o# in 'atche$ o# all a##i)al$* (') A"to #oo! a$$i&n option o# #api% chec- in (c) Roo! a)aila'ilit( at a &lance (%) Sa!e %a( a##i)al9%epa#t"#e in)ento#( acco"ntin& + H2 (e) Rapi% one $tep p#oce$$ to chec-,o"t &"e$t$ an% p#int olio (a) One $tep &#o"p chec-,in an% chec-,o"t (iii) Acco"ntin& an% 'ac- o ice

(a) P#ope#t( %e ine% ho"$e acco"nt$ an% %epa#t!ent co%e$ (') A"tho#i3ation an% 'illin& o# &"e$t acco"nt$ (c) Fle0i'le #ate t(pe an% $ea$on$ (%) Calc"lation o %i$co"nt$+ plan an% pac-a&e #ate$ <* Re'orts (i) S($te!$ &ene#ate% #epo#t$ (a) (') G"e$t$ 'oo-e% on %ate #epo#t All &"e$t$ #eco#%$ o# %ate #epo#t

(c) (%) (e) ()

Roo! #ate$ a"%it #epo#t Depo$it acti)it( #epo#t Dail( acti)it( #epo#t Ca$hie# $hi t #epo#t (&) Pa( in a%)ance #epo#t (h)C#e%it li!it e0ception #epo#t (i) Occ"pie% #oo!$9#oo! co"nt9#oo! #ate e0ception #epo#t

(/) On,$c#een #epo#t )ie.in& (ii) En%,o ,%a( #epo#t (a) Depa#t!ent a"%it #epo#t (') G"e$t ho"$e+ %epo$it an% inacti)e le%&e# 'alance #epo#t$ * (c) Co!pM!enta#( #oo!$ #epo#t (%) O)e##i%e #ate$ #epo#t (e) G#o"p !a$te# an% c"t,o #epo#t ( ) Po$te% #oo!9ta0 #epo#t (&) Ca$hie# clo$e o"t #epo#t (h) Dail( acti)it( clo$e o"t #epo#t (i) Roo! co"nt9ho"$e co"nt #epo#t (/) G"e$t ile e0pectation #epo#t (-) Cit( le%&e# acco"nt #epo#t (8) So"#ce o '"$ine$$ #epo#t (!) O !a#-et #oo! #epo#t (iii) Cent#al #e$e#)ation inte# ace7 (the ollo.in& #epo#t$ a#e o'taine% onl( i Ho$t CRS p#o)i%e$) (a) On line a"to %ial co!!"nication$ to CRS* (') P#ope#t( to p#ope#t( #e$e#)ation (c) Sen% an% #ecei)e a%!ini$t#ati)e !e$$a&e$ (%) Di$pla( $e)en %a($ #e$e#)ation cent#e $tat"$ ** H

(e) Recall an% %i$pla( #e$e#)ation cent#e !e$$a&e lo&$ ( ) P#ope#t( cont#ol o #e$e#)ation cent#e $tat"$ in $en$iti)e #ate$ an% in)ento#( a#ea$ (&) Open9clo$e in)ento#( '( #oo! t(pe (h) Open9clo$e plan$ o# pac-a&e #ate$ (i) Up%ate #e$e#)ation cent#e #ate $che%"le (/) Cent#ali3e% t#a)el a&ent$ co!!i$$ion #epo#t (-) Set !ini!"! len&th o $ta( $tat"$ (8) Set clo$e to a##i)al $tat"$ '( #oo! t(pe Role of 'nformation and Te+ nolo#y in Hotel$ Ti!e i$ a )e#( )al"a'le #e$o"#ce an% a$$et o thi$ !illenni"!* It i$ !o#e p#ecio"$ than !one(* Hence it .ill 'e to the a%)anta&e o hotel in%"$t#( to in% a .a( to co"ple ti!e .ith technolo&( an% !a-e !a0i!"! "tili3ation o it* Hence the p"nchline is GMa-e #api% chan&e (o"# 'e$t #ien%G* Internet It i$ one o the !o$t !o%e#n an% "pco!in& technolo&( o the %a(*2 Follo.in& a#e it$ eat"#e$ an% 'ene it$* Feat%res)Bene*!ts (i) Openin& inte#national !a#-et (ii) Ma-in& '"$ine$$ in o#!ation a)aila'le (iii)Sellin& p#o%"ct$ an% $e#)ice$ (i))4"$ine$$ #o"n% the cloc()) K"ic- in o#!ation "p%ate$ ()i)Recei)in& ee%'acJ (

()ii)P"'lic #elation$ an% enhancin& c"$to!e# $e#)ice Internet !n t+e Hotel !uest Room Thi$ technolo&( allo.$ hotel &"e$t$ to "ll( acce$$ the Inte#net on thei# in,#oo! tele)i$ion$* 2An inno)ati)e In #a Re% .i#ele$$ -e( 'oa#% i$ "$e% o# thi$* A .e', '#o.$e#+ E,!ail connection+ p#e!ie# $e#)ice cent#e an% on line !"ltilin&"al help a#e all p#o)i%e% to !a0i!i3e the Inte#net e0pe#ience .nil$t $ta(in& at the hotel* T, Intera"t!&!t Th#o"&h thi$ concept+ )a#io"$ &"e$t$ can ha)e acce$$ to $a!e !o)ie at %i e#ent ti!e$ acco#%in& to thei# o.n con)enience* The !o)ie .ill $ta#t #o! the 'e&innin& o# each &"e$t #e&a#%le$$ o the ti!e the( $.itch on thei# TV $et$* Anothe# !a/o# "$e i$ that the &"e$t can at an( ti!e #e e# to thei# TV $et$ o# loo-in& at thei# 'ill$+ cha#&e$+ c#e%it li!it$ an% a!o"nt $pent+ etc* Ele"tron!" Con"!erge The E,concie#&e #e%e ine$ the concept o the concie#&e* Li-e an e)e# p#e$ent pe#$onal a$$i$tant+ thi$ acilit( e!po.e#$ the &"e$t to ta-e a GM"lti!e%ia &#aphic an% $o"n% a$$i$te% to"#G o the hotel+ the cit(+ $hoppin& cent#e$ etc*+ all at the con)enience o $ittin& in hi$ #oo!* Thi$ acilit( i$ "#the# &oin& to incl"%e+ !a-in& #e$e#)ation$ at #e$ta"#ant$+ '"(in& o cine!a tic-et$+ etc* Ne- Te"+nolog!es 8* Voice o)e# Inte#net ;* Vi%eo con e#encin& <* Inte#net TV$ B* Sta# $can The a"to!ation o hotel #e)en"e !ana&e!ent o# t#an$ient &"e$t %e!an% #e1"i#e$ $($te!atic o#eca$tin& o "ncon$t#aine% %e!an% a$ inp"t to $ophi$ticate% opti!i3ation al&o#ith!$+ the o"tp"t o the$e al&o#ith!$ a#e the $tan%a#%$ a#e &i)en to Re$e#)ation Net.o#- an% Re$e#)ation S($te!$ o# hotel $o that the( can t"#n a.a( the lo.e# )al"e %e!an% to 'e a'le to !eet the hi&he# p#ice% &"e$t$ in "t"#e* An a"to!ate% #e)en"e !ana&e!ent $($te! i$ "$e%* Hotel$ co!!onl( ha)e #ate p#o%"ct$ that !a( 'e cate&o#i$e% a$ GRetail #ate an% 1"ali ie% o# Entitle!ent Rate$G* I a hotel ha$ i)e Retail Rate$ p#o%"ct$ each .ith $in&le an% %o"'le occ"panc( #ate$ then TLP (Top Line P#ophet,an OPUS,; Re)en"e Technolo&ie$

Inco#po#ation a Hotel Re)en"e Mana&e!ent S($te!) G o#eca$t$ the !a#-et$ .illin&ne$$ to pa( each o the$e p#o%"ct$* All hotel #e)en"e !ana&e!ent $($te!$ opti!i$e 'a$e% on the #elation$hip 'et.een o#eca$te% %e!an% an% #e!ainin& capacit(* A$t"te hotel$ t#a%itionall( $hop co!petition '( !a-in& telephone en1"i#ie$ in the &"e$$ o #e$e#)ation #e1"e$t$* The$e %a( it i$ po$$i'le to $hop co!petition elect#onicall(* TLP p#o)i%e$ a !echani$! o# a%/"$tin& #ate a)aila'ilit( 'a$e% on in%in&$ o the$e G$hoppin& call$G co!petition p#icin& can ha)e an e ect on 'oth (o"# hotel$ %e!an% an% on the !a#-et$ pe#ception o the )al"e o (o"# #ate$* I a)aila'le co!petiti)e #ate$ o# a $peci ic $ta( patte#n a#e hi&he# than (o"#$ $o!e po#tion o co!petiti)e %e!an% .ill $pill an% appea# a$ %e!an% o# (o"# hotel* F"#the# (o"# #ate !a( appea# a$ a #eal 'a#&ain a$ p#o$pecti)e &"e$t $hop a#o"n% an% in% no #ate$ in co!pa#a'le hotel$ o# le$$ than (o"# #ate$* In TLP e)e#( #ate p#o%"ct ha$ an GIn%i e#ent Rate Sche!e that !a( )a#( in $!all an% la#&e a!o"nt$ #o! co##e$pon%in& 1"ote% #ate$* Thi$ in%i e#ence #ate i$ a !ea$"#e o the #eal inancial )al"e o a #ate o# e0a!ple i (o"# hotel $ell$ a #oo! at B;AA9, incl"$i)e o '#ea- a$t the in%i e#ence #ate ni&ht act"all( 'e R$* B+AAA9, The$e #ate #e lect$ the+ e$ti!ate% co$t o R$* ;AAP, o# '#ea- a$t* So!eti!e$ a hotel &i)e$ an in%i e#ent #ate .hich i$ not 'a$e% on an( inancial calc"lation$ '"t 'eca"$e it i$ a pa#t o the $t#ate&( o the hotel* S"ppo$e the hotel i$ $it"ate% in Chan%i&a#h ($tate capital) then the #ate p#o%"ct a$$ociate% .ith &o)e#n!ent $e&!ent ha$ a lo. #ate that .o"l% o ten 'e clo$e% %"#in& .ee-%a($ in pea- %e!an% pe#io%+ $ince the &o)e#n!ent $e&!ent $ho. $i&ni icant %e!an% %"#in& lo.e# %e!an% $ea$on (o" %eci%e to intentionall( &i)e the Go)e#n!ent #ate p#o%"ct an in late% in%i e#ence #ate hopin& that '( $ho.in& thi$ lo(alit( (o" .ill &et &o)e#n!ent &"e$t co!in& .hen %e!an% i$ lo.* TLP allo.$ each #ate to 'e %e$i&nate% a$ one o the $tate$ o (iel% a'ilit(* H F"ll( (iel%a'le:Rate$ $"'/ecte% to #ate h"#%le$+ #ate$ th#e$h hotel$ an% $($te!$ &ene#ate% $ta( o cont#ol$* 2+ H Non (iel%a'le:Rate$ a#e $"'/ecte% to eithe# #ate h"#%le$ o# TLP &ene#ate% $ta( cont#ol$* I the#e a#e a)aila'le #oo!$ then non (iel%a'le #ate$ can 'e $ol%*