ANJANA MALAKAR

Curriculum Vitae

EXECUTIVE SECRETARY | ADMINISTRATION | IT HELPDESK PROFESSIONAL

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ANJANA MALAKAR
E-Mail: anjana_malakar@hotmail.com | Contact: + (971) 56 6789548

OFFICE ADMINISTRATION PROFESSIONAL

PERSONAL ASSISTANCE PROFESSIONAL OVERVIEW A dynamic, versatile and Top-notch assistant with 15 years of experience in coordinating office management, IT Procurement & Helpdesk support, human resources operations with a high degree of efficiency. Expertise in handling a diverse range of services largely in the role of Executive Assistant to Leadership Teams and C-Level Executives. Highly motivated, confident individual with exceptional multi-tasking and organizational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with senior managers. Proven ability to help managers to make the best use of their time by dealing with their secretarial and administrative tasks. Multi-skilled and dynamic technology driven professional with all-round skills and technical expertise, capable of providing IT support services that improves the efficiency and performance of an organization with extensive practical knowledge of procurement of IT materials, asset management and vendor operations. Excellent leadership, negotiation, oral/written communication, interpersonal, intuitive, and analysis skills; thrives in both independent and collaborative work environments. Excels in building team, handling performance improvements and undertaking Business & Feedback Review. Advanced knowledge in using SAP for procurement functions. IT HELPDESK SUPPORT OFFICE ADMINISTRATION

CORE COMPETENCIES

Personal Assistance & Support

Office Administration

IT Procurment

IT Helpdesk Support

Operations Management

EMPLOYMENT SCAN Jul 2008 Mar 2014 with Panasonic Marketing Middle East & Africa FZE, Dubai, U.A.E Presently as Procurement & Asset Admin Executive Growth Path Procurement & Asset Admin Executive IT Coordinator

April 2011 Mar 2014 July 2008 Mar 2011

Key Roles Managing the operations and working of the Department Head & Deputy General Managers Office ; maintaining day to day communication and answering & screening telephone calls & face to face enquiries.

Making necessary arrangements for organizing meetings and events like corporate lunches, dinners, purchase and distribution of office stationery, booking conference room for meetings, etc. Develop absolute confidentiality and secrecy of documents, high level meetings, special programs of the senior most managers avoiding any leakage of information. Handling all administrative activities like maintenance of office equipment, transport, housekeeping & maintenance of office and record keeping of office stationery including various formats. Facilitating in developing a high performance service culture, continuously monitoring and improving systems and processes. Coordinated for purchase, planning, and inventory management functions to ensure effective procurement and receipt of materials with respect to timeliness, quality, and cost. Analysed the procurement and planning data in SAP and adjusts data appropriately to update records for easy fetching of data when required.

Acted as an interface with supplier representatives via phone, fax, email, and in person to maintain a favourable supplier relationship. Consistently on look out for a more cost effective procurement solution by increasing competition between vendors and getting a lower quote Coordinate with respective engineers on duty to cater to reported incidents, logging the number of calls and their issues, monitoring SLA, etc. Administer the activation of Blackberry Devices and services on Blackberry Enterprise Server for the user as requested. Create, modify and delete user access from the Active Directory User Administration, access card printing and changing user access levels etc. using the Proximity Card System (using Lenel On-Guard) Develop procurement strategy using SAP to source materials for IT department with management of all purchase functions including budget control, purchase requisition, PO, goods receipt, payments and all related SAP documents. Maintain records of assets for the company and engage in complete asset management activities ranging from acquiring, commissioning, maintaining and retiring of IT assets. Deliver assistance in vendor development with emphasis on creation, renewals, managing non-disclosure agreements, vendor performance reviews, etc.

Attainments Played a stellar role by successfully creating complete hardcopy document management and archival system for the department.

Developed a well-defined procurement process that was transparent and allowed easy tracing of the various procurement activities being carried out. Contributed significantly by creating a formal IT Asset Management process, to identity and track all company IT assets such as laptops, desktops, servers, BlackBerrys etc. Instrumental participation and role in preparation and documentation for ISO 27001:2005 certification for the IT Department. Dec 2005 Jun 2008 with The Baby Shop LLC, Landmark Group, Dubai, U.A.E as Secretary

Key Roles Provide executive-level administrative support to the GM. Arrange for and manage material for GM`s meetings with staff and clients which requires initiative, industriousness and the ability to work to tight deadlines

Preparing confidential reports, correspondences, minutes of meeting & monitoring deadlines/ follow-ups. Administering travel arrangements, liaising with hotels regarding accommodation, menus, meeting rooms, etc. Arranging presentations, seminars, business meetings and other appointments as well as organizing, filing & maintaining papers, documents, records, etc. in a systematic manner Liaising with different vendors for Phone/ web conferencing solutions, car rentals, office travel desk, stationers for office stationery and supplies, etc. Handling correspondence and drafting letters, monitoring and preparing monthly MIS reports pertaining to travelling & expenses report Assist HR managers in generating approval letters for HRA, employee resignation acceptance, warning letters, increments etc. Participate in induction process of new hires, their arrival, travel arrangements, airport pickup, transfer, accommodation, visa medicals etc.

PRECEDING ASSIGNMENTS Jan 2003 Oct 2005 with The Gurkha Re-Employment Pvt. Ltd., Kathmandu, Nepal as Secretary Jan 2000 Dec 2002 with Unlimited Numedia, Kathmandu, Nepal as Medical Transcriptionist Mar 1999 Nov 1999 with Greenland Education Consultancy, Kathmandu, Nepal as Counselor

SCHOLASTICS Bachelor in Business Studies Kantipur College of Business & Management Studies, Tribhuvan University, Kathmandu Nepal in 2003

AWARDS & RECOGNITION Certificate of Recognition for Successful and Efficient management of ITD processes in line with policies and guidelines May 11. CERTIFICATIONS & TRAININGS Microsoft Office 2010 & Windows 7 Aug 2013 Dr. Edward de Bonos Six Thinking Hats Course Dec 2012 Planning & Organizing Skills Jan 2012 ISO 27001:2005 Implementation Training July 2011 Business Writing Workshop Nov 2010 Microsoft PowerPoint 2003 Level 2 Sep 2010 Personal Enhancement Program Aug 2009 America Heart Association Heart Saver Frist Aid & CPR Jun 2009 Microsoft Excel 2003 Level 2 Jul 2008 Microsoft Certified Desktop Support Technician IT EXPOSURE MS Excel, Word, PowerPoint, Outlook Basic Active Directory User Management Basic Shared Folder Management Basic BlackBerry Device Management Advanced SAP user PERSONAL DOSSIER Date of Birth Nationality Languages Visa Driving License Marital Status : : : : : : 4th October 1981 Nepalese English, Nepali, Hindi Free Zone Visa Valid UAE Driving License Single