74 5 Sytem Maintononce Firmware Update To update the firmware for this machine, you must have the new version ofthe firmware downloaded ‘onto an SD (Secure Digital) Card, The SD Cardis inserted into SD Card Slot 2 (lower) on the let rear side of the controller box. Type of Firmware There are several types of firmware os shown below. Engine Printer engine contol BCU Flash ROM Engine System /Copy nm Flash ROM on the Application Operating syser controller board System/Copy Lede Panel conirol tcp Lede ADF ADF control ADF Main Contr ang Boord NetworkSupport Controller Board NetworkSupport Longvage 1 teoc Language! Longuage 2 teoc Language? RPCS. Controller Board RECS MedioPrintJPEG/TIFE Controller Board Median PEG/ FONT Controller Board FONT FONT! Controller Board FONT! NetworkDocBox Controller Board NetworkDocBox Printer Conteller Board Printer Scanner Controller Boord Scanner Websupport Controller Boord Websupport WebUapl Controller Board WebUap!Before You Begin ‘An SD card is @ precision device. Always observe the following precautions when you handle SD cards: + Always switch the machine off before you inset an SD card. Never inser the SD card into the slot with the power on + Do not remove the SD card from the service slot alter the power has been switched on. + Never switch the machine off while the firmware is downloading rom the SD card + Keop SD cords in a sofe location where they are not exposed to high lemperatue, high humidity, or exposure to direct sunlight, + Always handle SD cards with care, Do not bend or scraich them. Do not let the SD card get exposed to shock or vibration. + Make sure that he write protection of an SD card is unlocked when you download an application {oii IFnot, downloading fails and « download error [e.g Error Code 44) occurs during o firmware wean GE Keep the following points in mind when you use the firmware update software + "Upload! means to send data from the machine fo he SD card, “Download” means fo send date from the SD card tothe machine, + To select an item on the LCD, touch the appropriate bution on the softiouch-sereen ofthe LCD, or, press the appropriate number key on the 10-key pad of the operation panel. For example, when "Exit (0}" shows on the screen you can touch the Exit bution onthe screen, or, press the "0" button con the operation panel ofthe copier ‘+ Make sure that he machine is disconnected from the network to prevent a print job for arriving “while the firmware update isin progress before you start the firmware update procedure Updating Firmware Preparation * Ifthe SD card s blank, copy the entire "tomdata" folder onto the SD card. + Ifthe card already contain the romdata" folder, copy the D142" folder onto the card. Ifthe card already contains folders up to "D142", copy the necessary firmware files (e.g D1.42:000% mu) into this folder. *+ Do not put multiple machine firmware programs on the same SD card. Copy the only model firmware you want 7s5 Sytem Maintenance Updating Procedure |, Turn the main power switch off (Al ot4aort7a Remove the slot cover [A] (# x 1). Insert the SD card into SD Card Slot 2 (lower). Make sure the label on the SD card faces [8] the front side of the machine. 4, Slowly push the SD card int th slot so itlocks in place. You will hear it click. Make sure the SD card locks in place. + To remove the SD, push itin to unlock the spring lock, Then release i 0 it pops out of he sot. 5, Disconnect the network cable from the copier ifthe machine is connecied to o network 6. Switch the main power switch on, After about 45 seconds, the initial version update screen appears on the LCD in English 7. On the screen, fouch the button or press the corresponding number key on the operation panel fo selec the tem in the menu that you wan! to update. ROM/NEW What t means Tells you the number of the module and name of the version currently ROM: installed, The first line is the module number, the second line the version New: Tells you the number of the module and name version on the SD card. The Firs line isthe module number, the second line the version name. 76Fimnwore Update + Controller, engine and operation panel firmware cannot be updated atthe same time. Its, recommended to update firmware modules one by one. 8. Touch "UpDale [#)" (or ®) to start the update, + The progress bar does not show for the operation panel irmware after you touch "OpPanel" The power on key flashes on and off a 0.5 s intervals when the LCDC firmware is updating ‘The power key lashes on and off at 3s intervals when the update is finished. 9. The "Update is Done" message appears on the operation pene after completing he updating. The message differs depending on the firmware that has been updated. 10. Switch he copier main power switch off when you see the "Update is Done" message or follow the procedure that is displayed on the operation panel 11, ress in the SD card to release il, Then remove i from the slot, 12, Switch the copier on for normal operation. Error Messages ‘An error message shows in the first line Fan error occurs during he download. The error code consists of he letter "E* and a number. The example above shows error "E24" displayed, For deloils, refer tothe Error Message Table. (MT p.721) Firmware Update Error Ifa firmware update error occurs, this means the update was cancelled during the update because the ‘module selected for update wos not on the SD card, n778 5 Sytem Maintononce Recovery after Power Loss Ifthe ROM update is interrupted as result of accidental loss of power while the firmware is updating, then the correct operation of the machine cannot be guaranteed after the machine is switched on again. Ifthe ROM update does not complete successfully for any reason, then in order o ensure the correct ‘eperation of the machine, the ROM update error will confinue to show unl the ROM is updated successful, Inthis case, insert the cord again and switch on the machine to continue the frmware download ‘automatically from the card without he menu display. Updating the LCDC for the Operation Panel De the following procedure to update the LCDC (LCD Control Board), 1, Turnthe copier main switch of [8] (Al ot4aort7a Remove the SD slot cover [A] ( # x 1) Insert the SD card into SD Card Slot 2 (lower). 2 3. 4, Switch the copier main switch on 5. The initial screen opens in English afer about 45 seconds. 6. Touch “Ope Panel.x 7. "xx difers depending on the destination 8. Touch "UpDate(#) or (®) to start the update. 8, Downloading star's etter about 9 secondsFimnwore Update 10. The operation ponel goes off and the main power on key flashes in red a 0.5 s intervals when the data is downloading. The same key starts flashing in green at | s intervals when the update i, finished 111, Switch the copier main power switch off and remove the SD card. Then switch the copier on. Update Procedure for App2Me Provider Follow this procedure to update App 2 Me ifa new version is available, 1. Push the [User/Tools] key on the operation pone 2. [Fon administrator setting is registered for the machine, Step 3 and Step 4 ore required. Otherwise, skip to step 5. Push [Login/Logoul on the operation panel Touch each of the applications uni the status changes to "Stop". ‘Turn the machine off, and then remove the VM Card. 3 Y My Computer B & Preload (G) 3 Bs0Cerd SO ewinitd © module S@sk ® @& 16974002 ee ® © common © dsdk 2 @ dist Newne s7risot 8. Prepore the newer App2Me Provider zip file from the Firmware Download Center, and then unzip the zip fl. (The folder name is "337051920" 9. Copy the App2Me Provider folder into the specified path forthe VM card. The path is: "SD_Card Drive\ sdk\dsck \dis!\337051920" 10, Turn the SD card label face tothe front ofthe machine, and then push it slowly into Slot 2 (lower) unfil you hear a click. ng Login wih the adminisrotor user nome ond possword. Gal Touch "Exiended Feature Setings" twice on the LCD.5 Sytem Maintenance 11. Turn the main power switch on 12, Press [User Tools] on the operation panel 13, Touch the "Extended Feature Setings' button twice 14, Touch the "Extended Feature Info" tab on the LCD. 15. Touch the "App2Me" line 16. Setthe seting of he "Auto Sto” to “On 17. Touch the "Exi" button 18, Exitthe [User Tools/Counter setings. (important) + App2Me and all ofher running applications on fhe VM card mus{ be shuf down before removing {he VM card in order fo update the firmware, back up NVRAM, instal he browser uni, or execute application move or undo with SP5873. Bp + Alter fhe VM card is resnserted, App2Me (and any ofher VM card applications used by the customer] must be switched on affer he machine is switched on. Browser Unit Update Procedure (Al etaa01t78 1. Remove the slot cover [A] for SD cards ( # x 1). 1, Turn the $D-cord label face of the browser unit to the front ofthe machine, Then push it slowly into slot 2 (lower) unl you hear a click 2. Plug in and turn on the main powar switch 720Fimnwore Update 3. Push the "User Tools’ key. + Han administrator seting is registered for the machine, step 5 and 6 are required. Otherwise, skip tothe step 7 4, Push the "Login/ Logout’ key. 5. Login withthe administrator user name and password. 6 Touch “Exiended Feature Settings" twice on the LCD. 7. Touch "Uninstall" on the LCD. 8. Touch he "Browser line 9. Confirmation message appears on the (CD. }0. Touch "Yes! to proceed. 11, Reconfimation message appears on the LCD. 12, Touch "Yes" fo uninstall the browser unit. 13, You willsee "Uninstalling the nded feature. Please wait”, and then "Completed 14, Touch “Exi" to go back to the setting screen 15. Exit"User/Took" setting, and then turnoff the main power switch 16, Remove SD card of the browser unit from SD card slot 2 (lower). 17. Overwrite the updated program in the *sdk’ folder of he browser unit application with PC. 18. Do the “Installation Procedure" to install he browser unit Handling Firmware Update Errors An error message shows inthe frst line ifan error occurs during « download. the error code consists of the leter“E* ond © number ("£20, for example). Error Message Table 20 | Cannot mop logical address | Moke sure the SD card is inserted correcly 21 | Cannot access memory HDD connection incorrect or replace hard disks. Cannot decompress compressed | Incorrect ROM date on the SD card, or data is dots corrupted 23 _| Error occurred when ROM Contreller program abnormal. Ifthe second attempt update program started foils, replace controller boord. 721rs] 33. | Incorract SD card version compted 5 Sytem Maintononce Moke sure SD card inserted corredlly, or use another SD card. 24 | SD cord access error No HOD available for stomp 90 ee comloes HDD connection incorrect or replace hard disks 41 _| Deteincorectfor continuous | Insert the SD card withthe remaining date required for download the download, the re-start the procedure, Execute the recovery procedure forthe intended az. | Dateincorect ater download | asie download, then repeat he installation interupted procedure. Incorrect ROM date on the SD card, or data is ‘Module mismatch - Correct SD update datais incorrect. Acquire the corect data 34 | module isnot on the SD card) | (Japan, Overseas, OEM, etc hen instal again. Module mismatch Module on | 82 UPdate datas incorrect. The data onthe SD card is 35 | oom enniorthieneckne frente moto Ace corm des fn SD update data is incorrect. The data on the SD card is, 3g | Gomotwrte module - Cause | 1 another machine. Acquire correc! updale data then other hon £34, £35 install ogein. Reploce the update data for he module on the SD card 40. | Engino module dovnload fled | OOH satin or replace the BCU board 4p. | Operation panel module Replace the update data fr the module on the SD card download failed and try again, or replace the LCDC. ‘4q__| Stamp dato module download | Replace the update dala for he module on the SD card failed and try again, or replace the herd disks. 44. | Corto module download | Replace the update dala for ho module on the SD card failed and ray again, or replace controller board. SD update datas incorrect, The data on the SD card is 50. | flectronc confirmation check |, ancher machine. Acquire corect update data then failed install agoin 722Insoling Another Langvoge Installing Another Language Many languages are available, But you can only switch between two languages a a time. Do the following procedure to select the two languages you want. You can select both ofthe languages you want from the user interface on the operation panel 1. Switch he copier main power swith off 2. Remove the SD slot cover | # x 1), 3. Insert the SD card with the language data into SD Card Slot 2. 4, Switch the copier main power switch on, The initial screen opens alter about AS seconds. 5. Touch "Language Data stig) nce (awa) een —un 2a (2)" on the sere lor press "2" key) (ere) 6. Touch “LANG. 1(1)" or "LANG. 2(2)* Touch his buton on the sereen (or press the "I" key on the 10-key pad) LANG. 1(1) to open the nex! screen so you can select he 1st language. ‘Touch his buton on the sereen (or press the "2" key on the 10-key pad) LANG. 1(2) to open the next screen so you can select the 2nd language. fouch this key on the screen (or press the “O" key on the 10-key pad) bei(0) Touch this key on th (or press the "0" key y pad) to quitthe updote procedure and return to normal screen. 7, Touch LANG 1(1)"to selec the 1st Language. Touch "LANG (2)"to select the 2nd Language. 723724 5 Sytem Maintononce ‘SOeord:> KOM Pogem? 8. Touch he appropriate button on the screen {or press the number on he 10-keypad) to select a language as he It (or 2nd) language. + Ha language is akeady selected, twill show in reverse + Touching "Exit (0)" returns you to the previous screen, 19. IFyou do not see the language that you want io selec, touch "(7)" or “L (9}" on the screen (or press the "7" or *9" key] to show more choices. ‘The Download Screen opens after you select a language The Ist or 2nd language selected for updating shows. ‘The following show to right of he selection: + 1. The frst column shows the longuage currently selected. + 2. The 2nd column shows the language selected to replace that language. The example below shows that the downloed will replace “Jopanese" with “Itaan' as the Is longuage.Insoling Another Langvoge 12, Touch “Update on the screen for press ©) to start the download Another screen with a progress bar does not show when the language is downloading. ‘The following oceur a he time the language is downloading *+ The operation panel switches off + The LED on the power on key flashes rapidly Aller the message of installation completed has shown on the LCD, switch the copier main power switch off Then remove the SD card from the slo. Switch he copier main power switch on to resume normal operation 725