SQC and IQC

He started the concept of Six Sigma. d. Pareto analysis d. Quality assurance

a. Bob Galvin It is the maximum proportion defective in the lot which can be
b. John Connel considered satisfactory as a lot defect rate. Its disadvantage is that it can also obscure the time differences
c. Bill Smith a. Acceptable Quality Limit among data sets.
d. Andre Cole b. Average Outgoing Quality Level a. Scatter diagram
c. Lot Tolerance Percentage Defective b.Control chart
The goal of process control system is to make decisions about d. Acceptable Quality Level c. Pareto analysis
actions affecting the d. Histogram
a. process This is the recommended approach for determining a sampling plan
b. operation to protect both suppliers and customers. This tool allows team members to generate large number of ideas
c. methods a. Combined AQL/LTPD and then logically group them.
d. task b. AQL a. Interrelationship digaph
Sampling results are greatly affected by how they are ______. c. LTPD b. Matrix diagram
a. selected d. AOQL c. Affinity diagram
b. picked d. Tree diagram
c. recorded The logical point to start in most problem solving samples.
d. gathered a. Histogram He was famous for his Quality Trilogy.
b. Check sheet a. Joseph Juran
"Creates a table listing th different categories, its individual totals, c. Scatter diagram b. Taiichi Ohno
cumulative totals, individual percentage of overall total, and d. Pareto analysis c. Philip Crosby
cumulative percentage." d. Armand Feigenbaum
a. Histogram Allows the team to identify the actual flow or sequence of events in
b. Pareto analysis a process that any product or service follows. A concept on minimizing the variabilities existing on products to
c. Check sheet a. Pareto analysis achieve high quality.
d. Scatter diagram b. Flow chart a. Six Sigma
c. Histogram b. Just in Time
It is a technique that utilizes the entire work force to obtain the d. Scatter diagram c. Statistical process control
optimum use of equipment. d. Lean Manufacturing
a. Total Preventive Maintenance An inspector is to graph the total nonconformities existing in a
b. Total Quality Management sampled batch. What type of control chart is appropriate? "In the absence of special causes, the process follows a distribution
c. Lean manufacturing a. c chart called ______."
d. Six Sigma b. p chart a. platykurtic
c. np chart b. mesokurtic
A tool that clarifies the relationship of the factors in a complex d. u chart c. leptokurtic
situation. d. normal
a. Affinity diagram This is a tool used to identify what might go wrong in a plan under
b. Prioritization matrix development. "From the data gathered, you established that the current process
c. Interrelationship digraph a. Process Decision Program Chart having a high product cost has significant number of excursions. The
d. Matrix diagram b. Tree diagram inspection cost is relatively low. What acceptance sampling scheme
c. Failure Mode and Effects Analysis will you implement?"
Used to gather data based on sample observations in order to begin d. Activity Network Diagram a. LTPD
to detect patterns. b. AQL
a. Histogram ISO Standard for food safety management c. Combined AQL/LTPD
b. Check sheet a. ISO 22000 d. AOQL
c. Pareto analysis b. ISO 14000 Sampling bias is reduced with this type of sampling method.
d. Flow chart c. ISO 9800 a. random sampling
d. ISO 26000 b. convenience sampling
Measure the amount of variation within the process from various c. stratified sampling
sample measurements selected from the process and the frequency A set of activities used to ensure that the products and services d. systematic sampling
of their occurrence. meet requirements.
a. Scatter diagram a. Quality management Military standard is also knows as
b. Histogram b. Quality control a. ISO 2859
c. Flowchart c. Quality planning b. ISO 2485
SQC and IQC
c. ISO 2695 d. Check sheet Its disadvantage is that it can also obscure the time differences
d. ISO 2475 among data sets.
a. Scatter diagram
His methodology is fundamentally a prototyping method enabling b. Control chart
the designer to determine the optimal design. c. Pareto analysis
a. Kaoru Ishikawa Used to rank improvement opportunities and set objectives. d. Histogram
b. W. Edwards Deming a. Scatter diagram
c. Genichi Taguchi b. Pareto analysis It aims to reduce non value adding activities.
d. Taiichi Ohno c. Histogram a. Lean manufacturing
d. Flow chart b. Total Preventive Maintenance
What ISO Standard stands for energy management? c. Total Quality Management
a. ISO 29001 It is a cost associated with efforts in design and manufacturing that d. Six Sigma
b. ISO 50001 are directed toward the prevention of non conformance.
c. ISO 31500 a. Prevention cost The following can be used to measure central tendency except:
d. ISO 54210 b. Appraisal cost a. median
c. Internal failure cost b. mode
Its concepts is providing the right quantity of product at the right d. External failure cost c. mean
place and time. d. range
a. Total Preventive Maintenance The manager wanted to have an estimated how many pieces in the
b. Six Sigma lot is nonconforming. What type of control chart will you present? A tool used to identify the factors that may influence the problem
c. Just in Time a. c chart or the goal.
d. Lean Manufacturing b. p chart a. Matrix diagram
c. np chart b. Tree diagram
These are facts and figures collected on some characteristics of the d. u chart c. Forced field analysis
population or sample. d. "Why, Why analysis"
a. data The probability of acceptance in operating characteristics curve is
b. attributes based on what statistical table? It measures the number of problems or defects identified in a
c. variables a. poisson distribution process and then ranks these items according to frequency of
d. information b. t table occurrence. (no it – histo)
c. z table a. Histogram
It translates opinions into facts and commonly the best way to start d. chi-square table b. Scatter plot
a problem solving process. c. Pareto Chart
a. Pareto chart A sampling technique where the data collection is designed to select d. Check sheet
b. Histogram at fixed or count intervals.
c. Check sheet a. random sampling The following are characteristics of special causes except
d. Scatter plot b. stratified sampling a. inherent in the process
c. convenience sampling b. unusual to the process
It is a graph of probability of accepting a batch against the d. systematic sampling c. unpredictable circumstances
proportion nonconforming. d. caused by people near the process
a. AOQL He popularized the use of the seven quality tools.
b. LTPD a. Kaoru Ishikawa "Can sometimes be manipulated to show different pictures. If too
c. AQL b. Taiichi Ohno many or too few bars are used, it can be misleading."
d. OC curve c. W. Edwards Deming a. Pareto analysis
d. Armand Feigenbaum b. Scatter diagram
His philosophy is about zero defects. c. Flowchart
a. Philip Crosby It is a set of activities that ensures the quality levels of products and d. Histogram
b. Genichi Tguchi services are properly maintained and supplier and customer quality
c. W. Edwards Deming issues are properly resolved. A tool used to reducbroad objective into increasing levels of detail
d. Walter Shewhart a. Quality planning in order to achieve the objective.
Starts the process of translating opinions into facts. b. Quality control a. Affinity diagram
a. Pareto analysis c. Quality assurance b. Tree diagram
b. Flowchart d. Quality management c. Matrix diagram
c. Control chart d. Force field analysis
SQC and IQC
d. 10 c. Cause and effect diagram
"These costs are incurred when products, components, materials "In a histogram, if the sample size is 195, how many classes should d. Design of experiments
and services fail to meet quality requirements, and this failure is there be?"
discovered prior to delivery of the product to the customer." a. 12 "Customer's Risk is the probability that a ""good"" bacth will be
a. Prevention cost b. 13 rejected by the sampling plan."
b. Appraisal cost c. 14 a. TRUE
c. Internal failure cost d. 15 b. FALSE
d. External failure cost "Upon getting the bondforce reading, you noticed that there are 4
points above the central line. What should be done?" These are designed to reduce the team's options rationally before
Provides an easy to read picture of the location and variation in a a. Just continue the process detailed implementation planning occurs.
data set. b. "Stop the machine, fill up the chart for the out of control a. Prioritization matrix
a. Scatter diagram situation and then call the technician for analysis and b. "Why, why analysis"
b. Histogram action.” c. "Why, why analysis"
c. Checksheet c. Don't stop the machine but fill out the chart for the out d. Interrelationship digraph
d. Flowchart of control situation and call the technician for analysis This systematically identifies what might go wrong in a plan under
and action. development.
2PTS d. None of the choices a. Process decision program chart
b. Failure mode and effects analysis
It helps the organization to better understand promoting or driving c. Matrix diagram
What should the be last value of the lower boundary? and restraining or inhibiting forces so that the positives can be d. Acceptable Quality Limit
a. 72.93 reinforced and the negatives reduced or eliminated.
b. 70.98 a. "Why, why analysis" "This is a sampling technique where we select a group of subjects
c. 71.96 b. Forced field analysis for study from a larger group. Each individual is chosen entirely by
d. 69.34 c. Affinity diagram chance and each member of the population has a known, but
How many samples are present? d. Prioritization matrix possibly non-equal chance of being included in the sample."
a. 49 a. cluster sampling
b. 50 "In this type of sampling method, the population is divided into b. proportional allocation
c. 45 subpopulations." c. systematic sampling
d. 60 a. cluster sampling d. None of the choices
b. proportional allocation
What should be the first value of the upper boundary? c. stratified sampling Average Outgoing Quality Limit (AQL) is the maximum possible value
a. 65.15 d. systematic sampling of the average outgoing defect rate which the customer experiences
b. 62.15 under a rectified sampling scheme
c. 66.15 It has an objective to determine the variables in a process or product a. TRUE
d. 50.15 that are critical parameters and their target values. b. FALSE
What is the class interval? a. Failure mode and effects analysis
a. 1.21 b. Design of experiments "This allows individuals to identify, analyze, and rate the relationship
b. 1.15 c. Cause and effect diagram among two or more variables."
c. 1.45 d. Taguchi principle a. Matrix diagram
d. 1.12 b. Forced field analysis
What is the range of the data? "It is the practice of using a multidisciplinary team to conduct c. "Why, why analysis"
a. 7.9 product or service concepting, design and production planning at d. Interrelationship digraph
b. 8.1 one time."
c. 7.8 a. Quality Function Deployment It can be a key to finding the root cause of a problem by focusing on
d. 8.2 b. Benchmarking the process rather than on people.
What should be the value of the last upper boundary? c. Quality by Design a. Forced field analysis
a. 70.15 d. Design of experiments b. Affinity diagram
b. 74.45 c. "Why, why analysis"
c. 73.11 "This is about the loss function concept, which combines cost, d. Prioritization matrix
d. 76.98 target, and variation in one metric, with specifications being of
How many classes should there be? secondary importance." "It is an analytical technique that combines the technology and
a. 8 a. Failure mode and effects analysis experience of people in identifying foreseeable failure modes of a
b. 7 b. Taguchi principle product, service or process and planning for its eliminination."
c. 9
SQC and IQC
a. Cause and effect diagram A type of sampling inspection wherein batches are rejected when
b. Failure mode and effects analysis the sample data indicate that the distribution of any parameter "Mil std-105E is classified by AQL (Acceptable Quality Level) which
c. Taguchi principle extends beyond its specific limits? is defined as the average percent defective that, for the purpose of
d. Design of experiments a. random acceptance sampling sampling inspection, can be considered satisfactory as a process
b. attribute acceptance sampling average."
"It shows the required order of tasks in a project or process, the best c. none of the above a. TRUE
schedule for the entire project, and potential shceduling and d. variable acceptance sampling b. FALSE
resource problems and their solutions."
a. Activity network diagram What is the upper control limit given that the sample mean from a Which of the following statements is not true?
b. Critical path method sample size of 3 is 28.45 inches with a mean range of 2.54 a. "For sampling plans with different sample
c. Matrix diagram a. 31.05 sizes/acceptance numbers and fixed lot size, OC curve
d. Interrelationship digraph b. 33.24 starts to appraoch the ideal OC curve when the sample
c. 32.45 size and acceptance umber decrease."
It is the search for industry's best practicies that leads to superior d. 31.26 b. "For sampling plans with different sample sizes and fixed
performance. A sampling scheme with an AQL of 0.15% (à = 5%) guarantees the lot size/acceptance number, increasing the sample size
a. Quality Function Deployment customer that 95% of all lots will have defect rates of 0.15% or less. will give the OC Curve a steeper slope and will decrease
b. Taguchi principle Pa for all quality levels."
a. TRUE
c. Benchmarking c. "For sampling plans with different acceptance numbers
b. FALSE
d. Design of experiments and fixed lot size/sample size, decreasing the
acceptance number will give the OC curve steeper slope
and will decrease Pa for all quality levels."
d. "For sampling plans with different lot sizes and fixed
Histograms can obscure the time differences among data sets. sample size/acceptance number, having a moderately
"It allows the team to identify the root causes from subjective data,
a. TRUE large batch size has a small effect on the probability of
systematically explores cause-and-effect relationships, encourages
b. FALSE acceptance."
members to think multidirectionally, and develops team harmony
and effectiveness."
“If an inspector wanted to know what types of nonconformities exist
a. Forced field analysis
in a batch, the control chart that he will be using would be ____."
b. Interrelationship digraph
a. np chart c. "Why, why analysis"
d. Prioritization matrix
b. u chart
c. p chart
"Determine the lower control limit for foreign materials, having 50
d. c chart as sample size"
a. 0.3417
"The machine was hung a red tag due to a point above UCL in
b. 0.3476
wirepull test (strength where the higher the reading, the better).
c. 0.3612
What should be done?"
d. 0.3521
a. The machine should be stopped for analysis and
corrective action.
"It is a system that identifies and sets the priorities for product,
b. The process should be continued since it is a point service and process improvement opportunities that lead to
above UCL on wirepull which means that the increased customer satisfaction."
bond/attachment quality is improving. a. Failure mode and effects analysis
c. The process can continue but the technician must b. Taguchi principle
analyze the problem and perform corrective action. c. Quality Function Deployment
d. None of the above. d. Design of experiments

"This encourages team to think creatively, makes large projects It allows the team to classify the cause-and-effect relationship
manageable, and generates a prpblem-solving atmosphere." among all the factors so that the key drivers and outcomes can be
a. Tree diagram used to solve the problem.
b. Forced field analysis a. Forced field analysis
c. "Why, why analysis" b. Interrelationship digraph
d. Interrelationship digraph c. "Why, why analysis"
d. Prioritization matrix
SQC and IQC
5PTS Determine the Cpk. with the muffler manufacturer calls for an AQL of 1 defective
a. 0.312 muffler per 100 and an LTPD of 6 defective mufflers per 100."
What is the lower control limit for Day 1? b. 0.429 a. 0.126
a. -0.0035 c. 0.306 b. 0.225
b. -0.0048 d. 0.446 c. 0.165
c. -0.0040 d. 0.145
d. -0.0042 Determine the average p for the p chart
What is the upper control limit for Day 2? a. 0.016 "The Noise King Muffler Shop, a high-volume installer of
a. 0.0367 b. 0.17 replacement exhaust muffler systes, just received a shipment of
b. 0.0345 c. 0.015 1,000 mufflers. The sampling plan for inspecting these mufflers calls
c. 0.0354 d. 0.018 for a sample size of 60 and an acceptance level of 1. The contract
d. 0.0326 Determine the average u for chips and scratches with the muffler manufacturer calls for an AQL of 1 defective
What is the p value for Day 3? a. 0.1859 muffler per 100 and an LTPD of 6 defective mufflers per 100."
a. 0.0117 b. 0.1901 a. 0.663
b. 0.0119 c. 0.1887 b. 0.463
c. 0.0114 d. 0.1989 c. 0.443
d. 0.0118 Determine the average u for foreign materials d. 0.765
What is the upper control limit for the chart for Day 4? a. 0.1729
a. 0.0188 b. 0.1679 "The Noise King Muffler Shop, a high-volume installer of
b. 0.0117 c. 0.1729 replacement exhaust muffler systes, just received a shipment of
c. 0.0114 d. 0.1687 1,000 mufflers. The sampling plan for inspecting these mufflers calls
d. 0.1140 "Determine the lower control limit for chips and scratches, having for a sample size of 60 and an acceptance level of 1. The contract
What is the lower control limit for Day 5? 35 as sample size" with the muffler manufacturer calls for an AQL of 1 defective
a. -0.0047 a. 0.4112 muffler per 100 and an LTPD of 6 defective mufflers per 100."
b. -0.0056 b. 0.3787 a. 0.122
c. -0.0065 c. 0.5221 b. 0.176
-0.0045What is the lower control limit for Day 6? d. 0.4186 c. 0.247
a. -0.0034 Determine the upper control limit for chips and scratches, having 45 d. 0.312
b. -0.0076 as sample size"
c. -0.0056 a. 0.4112 "A shipment of 2,000 portable units for microcomputers is about to
d. -0.0053 b. 0.3851 be inspected by a Malaysian importer. The Korean manufacturer
What is the upper control limit for Day 6? c. 0.3751 and the importer have set up a sampling plan in which the ? risk is
a. 0.0385 d. 0.3787 limited to 5% at AQL = 2% defective, and the ? risk is set to 10% at
b. 0.0388 "Determine the lower control limit for foreign materials, having 50 LTPD = 7% defective. Sample size is 120 and the acceptable level is
c. 0.0399 as sample size" 3 defective units. What is the probability of accepting the lot at 7%
d. 0.0387 a. 0.3417 defective?"
What is the p value for Day 7? b. 0.3476 a. 0.032
a. 0.0367 c. 0.3612 b. 0.045
b. 0.0376 d. 0.3521 c. 0.038
c. 0.0387 "The Noise King Muffler Shop, a high-volume installer of d. 0.054
d. 0.0326 replacement exhaust muffler systes, just received a shipment of
What is the lower control limit for Day 9? 1,000 mufflers. The sampling plan for inspecting these mufflers calls
a. -0.0034 for a sample size of 60 and an acceptance level of 1. The contract A shipment of 2,000 portable units for microcomputers is about to
b. -0.0045 with the muffler manufacturer calls for an AQL of 1 defective be inspected by a Malaysian importer. The Korean manufacturer
c. -0.0040 muffler per 100 and an LTPD of 6 defective mufflers per 100." and the importer have set up a sampling plan in which the ? risk is
d. -0.0042 a. 0.048 limited to 5% at AQL = 2% defective, and the ? risk is set to 10% at
Determine the Ppk. b. 0.078 LTPD = 7% defective. Sample size is 120 and the acceptable level is
a. 0.188 c. 0.215 3 defective units. Based on LTPD, the sampling scheme favors the
b. 0.255 d. 0.126 customer."
c. 0.183 "The Noise King Muffler Shop, a high-volume installer of
d. 0.307 replacement exhaust muffler systes, just received a shipment of a. True
1,000 mufflers. The sampling plan for inspecting these mufflers calls b. False
for a sample size of 60 and an acceptance level of 1. The contract
SQC and IQC
"A shipment of 2,000 portable units for microcomputers is about to the probability of accepting a batch containing 2% and 8% non-
be inspected by a Malaysian importer. The Korean manufacturer conforming for Plan A?"
and the importer have set up a sampling plan in which the ? risk is a. 0.577 and 0.267
limited to 5% at AQL = 2% defective, and the ? risk is set to 10% at b. 0.607 and 0.757
LTPD = 7% defective. Sample size is 120 and the acceptable level is c. 0.522 and 0.223
3 defective units. What is the probability of accepting the lot at 2% d. 0.549 and 0.091
defective?"
a. 0.779 "A manufacturer receives large batches of components daily and
b.0.768 decides to institute an acceptance sampling shceme. Three possible
c. 0.7960 plans are considered, each of which requires a sample of 30
d.0.787 components to be tested: Plan A: Accept the batch if no non-
"A shipment of 2,000 portable units for microcomputers is about to conforming components are found, otherwise reject. Plan B: Accept
be inspected by a Malaysian importer. The Korean manufacturer the batch if not more than one non-conforming component is
and the importer have set up a sampling plan in which the ? risk is found, otherwise, reject. Plan C: Accept the batch if two or fewer
limited to 5% at AQL = 2% defective, and the ? risk is set to 10% at non-conforming components are found, otherwise, reject. What is
LTPD = 7% defective. Sample size is 120 and the acceptable level is the probability of accepting a batch containing 2% and 8% non-
3 defective units. Based on LTPD, the sampling scheme favors the conforming for Plan C?"
customer." a. 0.977 and 0.570
a. TRUE b. 0.986 and 0.623
b. FALSE c. 0.972 and 0.518
"A shipment of 2,000 portable units for microcomputers is about to d. 0.982 and 0.623
be inspected by a Malaysian importer. The Korean manufacturer
and the importer have set up a sampling plan in which the ? risk is "In an acceptance sampling plan developed for lots containing 1,000
limited to 5% at AQL = 2% defective, and the ? risk is set to 10% at units, the sample size n is 85 and c is 3. he percent defective od the
LTPD = 7% defective. Sample size is 120 and the acceptable level is incoming lot is 2% and the probability of acceptance which was
3 defective units. Based on AQL, the sampling scheme favors the obrained from an OC curve, is 0.64. What is AOQL?"
supplier." a. 0.015
a. FALSE b. 0.012
b. TRUE c. 0.018
d. 0.014
"A manufacturer receives large batches of components daily and
decides to institute an acceptance sampling shceme. Three possible An acceptance sampling scheme consists of inspecting 25 items and
plans are considered, each of which requires a sample of 30 rejecting the batch if two or more non-conforming items are found.
components to be tested: Plan A: Accept the batch if no non- Find the probability of accepting a batch containing 15% non-
conforming components are found, otherwise reject. Plan B: Accept conforming.
the batch if not more than one non-conforming component is a. 0.0937
found, otherwise, reject. Plan C: Accept the batch if two or fewer b. 0.0934
non-conforming components are found, otherwise, reject. What is c. 0.0988
the probability of accepting a batch containing 2% and 8% non- d. 0.0931
conforming for Plan B?"
a. 0.878 and 0.308
b. 0.925 and 0.779
c. 0.977 and 0.904
d. 0.910 and 0.355

" A manufacturer receives large batches of components daily and

decides to institute an acceptance sampling shceme. Three possible
plans are considered, each of which requires a sample of 30
components to be tested: Plan A: Accept the batch if no non-
conforming components are found, otherwise reject. Plan B: Accept
the batch if not more than one non-conforming component is
found, otherwise, reject. Plan C: Accept the batch if two or fewer
non-conforming components are found, otherwise, reject. What is