1-Malcolm Baldrige national quality award is for (MBNQA)

A. Total Quality Management

B. International Standard Organization

C. Total Productive Maintenance

D. Total Quality Control

2. Lean systems typically use layouts that:

A. are based on a job shop in order to handle variety

B, facilitate handling somewhat dissimilar products

C. reduces inventory of similar products

D. all of the above

3. Which of the following means ‘Ready-Set-Go’

A. Yo-i-don

B. Ikko Nagare

C. Taiichi ohno

D. None of the above

 
In which type of control chart the upper and lower control  limits  will  not  be  constant  but  will  be varying:
A. ‘c’ chart
B. np chart
C. ‘p’ chart
D. X-R chart

5. What type of graph is a Pareto diagram ?

A. Bar graph
B. Pie graph
C.  Compound graph
D. Line graph

6. Control Chart is a tool for quality control.  It is used for maintaining running control on a process.
A. On line
B. Off Line
C. Direct Line
D. Product Line

7. Bar graphs and line graphs are different

A. In values of scale at x, y intersection
B.  Conditions for x axis
C. Both above
D. In visual depiction only – bar chart can be used instead of line chart and vice versa

8. Assignable cause occurs:

a) Infrequently
b) In an unpredictable manner
c) Both above
d) None of the above

9. Bar graphs and line graphs are different

a) In values of scale at x,y intersection
b) Conditions for x axis
c) Both above
d) In visual depiction only – bar chart can be used instead of line chart and vice versa
10. The chart used to monitor attributes is

A. Range chart

B. Mean chart

C. p-chart

D. All of the above

11. The Rectagle symbol in Flow diagram is used for showing

A. Connector

B. Decision

C. Terminal

D. Activity

12. For drawing Pareto Diagram, data has to be arranged in:

A. Ascending order

B. Increasing  order

C. Any order

D. None of the above

13. Cause and Effect Diagram is used organise

A. Actual Causes

B. Only Sub Causes

C. Only Root Causes

D. All Possible Causes or Sub-causes

13. Which graph is more suitable for presenting temperature of day from 6am to 6pm.

A. Bar Graph

B. Pareto Diagram

C. Line graph

D. Radar Chart

14. Data obtained by count of defects, count of occurrences i.e. no. of accidents etc. can be termed as _________________ data.

A. Quality

B. Variable

C. Accidental

D. None of the above

15. Dr. W. A. Shewhart introduced Control Charts using _________ control level to improve the efficiency to 99.73% level.

A. 1.5 Sigma
B.  Sigma

C.  Sigma

D. 6 Sigma

16. Which of the below is not an intangible benefit?

A. Sale Development
B. Reduction in defective components
C. Saving of man Hours
D. None of the above

17. An activity that transforms or shapes raw materials or information to meet customer needs can be termed as

A. Value addition

B. Value multiplication

C. Quality Improvement

D. None of the above

18. In flow diagram which symbol indicates a single step in the process?
A. Decision box
B. Terminal symbol
C. Activity symbol
D. None of the above

19. For quality improvement and cost reduction, eliminate the 3-M’s which are –

A. Murd,  Murda, Muri

B. Man, Machine, Method

C. Muda, Mura, Muri

D. Motion, Mistake, Movement

20. Term 3G stands for

A. Gemutlich, Gendarme, Genchi

B. General, Gynaecologist, Gentleman

C. Genchi, Gentlefolk, Genjitsu

D. Genchi, Genbutsu, Genjitsu

21. What does ISO stands for?

A. Indian Standards for Organizations

B. International Organization of Standards

C. International Organization for Standardization

D. International Standards Organization

22. Which QC Toll is used to show facts and also separate the ‘viatl few’ & ‘useful many’.

A. Pictorial Graphs

B. Fishbone Diagram

C. Pareto Diagram
D. Line Graph

23. While drawing Scatter Diagram repetition of  a value (‘n’ times) its  is depicted by:

A. Red colour

B. Encircling the data point on the diagram ‘n’ times

C. Encircled twice maximum

D. None of the above

24. The difference between the highest and the lowest readings in a sample of observations is called

A. Range

B. Deviation

C. Standard deviation

D. Average

25. Which of the following chart(s) should be drawn in square shape:

A. Pareto

B. Scatter diagram and

C. Histogram

D. All above
26. Even though C & E diagram is a verbal tool it has been recognized as a statistical tool by  :
a) JSI (Japanese Standards Institute)
b) JUSE
c) JIPM
d) Kei Dan Ren

27. Cause and effect diagram is:

a) Relation between variations
b) Relation between cause and effect
c) Difference between causes
d) Relation between two problems

28. In a scatter diagram, the closeness of the points to a central line indicates
a) Positive Correlation
b) Negative Correlation
c) Lower Correlation
d) Higher Correlation

29. In ‘Root cause analysis’ step in problem solving. Quality Circle follow:
a) Why Why analysis
b) Validation of causes
c) Pareto Analysis
d) Stratification

30. Which one is not true for Quality Circle meeting?

a) Helps in generating lot of ideas
b) Helps in arriving at consensus decisions
c) Helps the ago satisfaction of a few members
d) Helps in better team involvement in implementations.

31. For correct data analysis representative sampling is recommended. This means
a) Only best pieces should be sampled
b) Only worst piece should be samples
c) Samples covering the overall population of interest should be sampled
d) None of the above
32. Five political parties are standing for election. An agency  has  conducted  an  opinion  poll  on  a sample basis and collected information on
all the parties  regarding  “for”  or  “against” .  Which graphical representation would best depict all the above information in one graph ?
a) Radar Graph
b) The float graph
c) Pyramid Graph
d) Strata Graph

33. Which  one  of  the  following  charts  is  not  an attribute control chart  :
a) Number defective np chart
b) X-R Chart
c) Percentage defective chart
d) No. of defects c chart

34. What will be the angle for representing Rs.  4000/ as travelling expenses out of total expenditure of Rs. 80,000/- on a pie graph?
a)180
b) 160
c) 240
d) 320

35. For showing relative portion of the various components, which of the commonly used graphs that will be useful?

a) Pie Graph                              b) Radar Graph

c) Pareto Diagram                   d) Histogram

36. For showing relative improvement in various topicsof  PST  and  the  area  where  improvement  is required, which type of graph to be used  ?

a) Radar Graph                              b) Graph

c) Brain storming                           d) Stratification

37. In which tool/technique compound graph is used ?

a) Pareto Diagram                           b) Graph

c) Brain storming                            d) Stratification

38. In X-R Chart, the value of X = 79.972 gms. No. of observations are  25, average moving range R  =3.382, value of d2 = 1.128, What will be
the value of standard deviation  ?

a) 3

b) 3.13

c) 3.133

d) 3.123

39. In X-R chart, the value of X = 72.972 gms. No. of observations are  25, average moving range R =3.384, value of d2  =  1.128, what will be
the value of UCL ?

a) 81.972

b) 82.927

c) 83.972

d) 84.972

40. Alex Osborn has given the technique of

a) Graph

b) Brain storming

c) Stratification
d) Histogram

41. Answer the next four questions based on following set of data “13, 18, 13, 14, 13, 16, 14, 21, 13” – The Mean of the above data is:
A. 15
B. 12
C. 14
D. 13

42. The Median of the above data is:

A. 14
B.  30
C. 12
D. 10

43. The Mode of the above data is:

A. 13
B. 10
C. 14
D. 8

44. The Range of the above data is:

A. 8
B. 12
C. 22
D. 18

45. Dr. J. M. Juran defined quality as?

A.    Fitness for use

B.    Zero Defect

C.    Customer Requirement

D.    Universal Use

46. Who has made the four step of PDCA into six?

A.    Dr. K. Ishikawa

B.    Dr. J. M. Juran

C.    Prof. P. C. Mahalanobis

D.    Dr. Genichi Taguchi

47. Which type of variation occurs when a process is in control?

A.    Nornal

B.    Abnornal

C.    Assignable

D.    Random

48. What is the first stage in any quality improvement initiative ie Quality Circles Concept?

A.    Management Commitment

B.    Budget Plan

C.    Training

D.    Associates Involvement

49. Who was generally credited with the phrase “Vital few and trivial many”?

A.    Dr. K. Ishikawa

B.    Dr. J. M. Juran

C.    Prof. P. C. Mahalanobis

D.    Dr. Genichi Taguchi

50. What is root cause analysis?

A.    Something a gardener would use

B.    A problem solving technique

C.    One of the seven Quality Circle tools

D.    Part of FMEA

51. The Mean of the “1, 2, 4, 7” data is:

A. 3.5
B. 7
C. 2
D. 4

52.The Median of the “1, 2, 4, 7” data is:

A. 3
B. 5.5
C. 1.5
D. 7
53.The Mode of the “1, 2, 4, 7” data is:
A. 1
B. 2
C. 3
D. There is no Mode

54. The range of the “1, 2, 4, 7” data is:

A. 2
B. 4
C. 6
D. There is no range

55. As per Dr. Juran what to be added in evolutionary progress to achieve revolutionary progress?

.A. Continuous Improvements

B. Wobbly Improvements
C. Looped Improvements
D. Sporadic Improvements

56. Which  technique may be  used  by  QC  to  select a problem?

A. Ranking  / Priority Method

B. PDCA
C. SDCA
D. None of the above

57. Which elementary statistical tool is a summary of variation in a product or process  ?

A. Histogram
B. Cause & Effect Diagram
C. Data Collection or Check Sheet
D. Flow Diagram

58. In  ‘A’  type  of  problems ,  if  the  solution  is  also known what  step  has  to  be  followed  after selection of problem ?
A. Foreseeing probable resistance
B. Statistical Process control
C. Defining the problem
D. Follow-up & Review

59. Which Quality Guru has created the course entitled “How to use Experimental Data” ?

A. Dr. K. Ishikawa
B. Dr. J. M. Juran
C. Dr. W. E. Deming
D. Mr. K. Ganapathy

60. A Kanban card is used to signal that:

A. Parts are needed

B. Breakdown of a Machine
C. Poor performance of an associate
D. Identification of a defect

61. Mode, Median, and Mean are three measures of:

A. Central tendencyB. Upper tendency

C. Situational tendency

D. Lower Central tendency

62. Another name for arithmetic mean is

A. Average

B. Median
C. Middle

D. Mode

63. The middle of a sorted data set is known as

A.    Median                   B. Mean

B.    Mode                      D. Average

64. In a set of data Mode is

A. the most frequent data observation

B. the least frequent data observation

C. the middle data observation

D. the last data observation

NOTE: Answer the next four questions based on following set of data “8, 9, 10, 10, 10, 11, 11, 11, 12, 13

65. The Mean of the above data is: 10.5

A. 10.5                                      B. 11.5
C. 12.5                                      D. 13.5

66. The Median of the above data is: 10.5

A. 10.5
B. 11
C. 21
D. No Median
67. The Mode of the above data is:
A. 10                                        B. 11
C. 10 & 11                                 D. No Mode

68. The Range of the above data is:

A. 5                                          B. 8
C. 9                                          D. 10

69. When process is under control which type of variation occurs?

A.    Random                              B. Abnormal

B.    Continuous                         D. Discontinuous

70. The process mapping is a ______ diagram.

A.    Work flow               B. Material Flow

B.    Box Plot                 D. None of the above

71.  Who is known as the man who discovered quality?

A. Dr. W. A. Shewhart
B. Dr. J. M. Juran
C. Dr. W. E.Deming
D. Dr. K.Ishikawa

72. According to Dr. J. M. Juran whose responsibility is it to watch the changing trends in the market?

A. Workers
B. R & D department
C. The Marketing dept.
D. The Top Management
73. Who was the first to recognize that variability was a  fact  of  industrial  life  and  that  it  could  be managed  by  the  principles  of  probability 
& statistics.

A. Dr. J. M. Juran
B. Dr. W. E. Deming
C. Dr. K. Ishikawa
D. Dr.W.A.Shewhart

74. Who revised the four steps of PDCA to Six  ?

A. Dr. W. E. Deming
B. Dr. K. Ishikawa
C. Prof. P. C. Mahalanobis
D. Dr. J. M. Juran

75. Who gave the  14 Points for Quality Improvement to the top management ?

A. Prof. P.C.Mahalanobis
B. Dr. J. M. Juran
C. Dr. W. E. Deming
D. Dr.W.A.Shewhart

76.     During  which  period  Prof .  Mahalanobis  was  a member   of   the   planning   commission   of Government of India ?

A. 1955-56
B. 1941-45
C. 1945-48
D. 1950-55

77.  Dr. J. M. Juran encompassed Quality Planning. Quality Control & Quality Improvement into one word, it is

A. Juran’s Trilogy
B. Quality Trilogy
C. Quality Triple
D. Quality Tripod

78.  Who expounded the revolutionary concept of quality loss function as the loss imparted by the producer to society from the time the product is
shipped?

A. Dr. Genichi Taguchi

B. Dr. A. V. Feigenbaum
C. Prof. P. C. Mahalanobis
D. Dr. W. E. Deming

79. Who wrote the book “What is Total Quality Control-The Japanese Way”?

A. Dr. K. Ishikawa
B. Dr.A.V.Feigenbaum
C. Dr.Genichi Taguchi
D. Dr. J. M. Juran

80. Highest value of  610 observations of a Biscuit packet  is 102.50 gm .  Least  count  to  scale  by which weight of packets are taken is  0.05
gm. If the range is 1.55gm, calculate the second-class interval?

A. 101.085 – 101.245
B. 100.085 – 101.245
C. 102.085 – 101.245
D. 104.085 – 101.245
81. Which are the problem solving techniques that are being used by the system analysts to ensure that all aspects involved in the process are
covered, while programming for the computer?

A. Flow Diagram
B. Collecting Data
C. Control Chart
D. Cause and Effect Diagram

82. With the help of which tool we can easily describe the inherent variation in a process?
A. Control Chart
B. Flow Diagram
C. Collecting Data
D. Cause and Effect Diagram

83. As  per  Dr.  Juran ,  collection  of  information  orgeneration of information begins and ends with?

A. Questions
B. Data Collection
C. Cause & Effect Diagram
D. Control Chart

84.  In a cause and effect analysis, do all the validated caused affect the problem equally?

A. Yes
B. No
C. Do not know
D. May be

85. Which is the step in problem solving where P-D-C-A is very much required

A. Trial & Implementation & Regular Implementations

B. Cause and Effect Diagram
C. Check Sheet
D. After Follow up and Review

86. What will be the obvious conclusion about the standard which has not been revised?

A. Not in use
B. Out dated
C. No body like that
D. None of the above

87. When should Milestone chart has to be made?

A. After selection of problem
B. After Making Roads
C. After identification of Possible causes
D. After Defining the problem

88. Control chart is a

A. Process monitoring tool

B. Process control tool
C. Both (a) and (b)
D. None of the above

89. Which one of these is a system for reducing changeover time?

A. Single Minute Exchange of Dies

B. Just in Time
C. Takt Time
D. Vendor-managed inventory

90. Which one is not included in the list of seven wastes?

A. Defective product Design

B. Over Production
C. Waiting
D. Over Processing

91. Lean Quality Circle is a small group comprising of ______________?

A. Non-Executives
B. Executives
C. Senior Officers
D. None of the above

92. Lean Quality Circle are expected to hold ______________________?

A. Informal meetings and at the place / equipment, where problem exists.
B. Formal meeting whenever needed
C. Meetings in Board Room
D. None of the above

93. Frequency of the Lean Quality Circle meeting is ____ ________________?

A. Weekly
B. Daily
C. Once in three day
D. As and when required

94. Lean Quality Circle follow __________________ for solving a problems.

A. 8-D Concept
B. DMAIC Step
C. 12 Problem Solving Steps
D. QC Story – 7 Steps Process

95. Lean Quality Circle was originally developed in

A. Indonesia
B. India
C. Israel
D. Pakistan

96. Flow Diagram is used for:

A. Better understanding of a process

B. Change or introduce new process
C. To amend alter or replace” the process
D. All the above

97. ISO – 14001 gives stress on

A. Plan – Do -check -Act
B. Environmental protection
C. Prevention rather than detection
D. All of the above

8.  Service Assurance is

A. Confidence with customer

B. Customer has trust
C. Employee has knowledge
D. All of the above

99. Following is (are) the phase(s) of intervention

A. Formulation stage
B. Maintenance stage
C. Implementation stage
D. All of the above

100. When cpk is less than one

A. Process is not capable

B. Process is stable
C. Process if highly capable
D. None of the above