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Dialog On The Reception 2017

The document contains 3 dialogs between a guest (B) and a hotel receptionist (A): 1) B inquires about room rates and types. A provides information on standard, deluxe, suite, and president suite rooms and their rates. 2) B checks into the hotel. A guides B through the registration process and provides a guest card with room number, welcome drinks, and breakfast coupon. 3) B checks in using a voucher from a travel agent. A also guides B through registration and provides a guest card, informing B that meals will be covered by the agent and accepts payment by credit card.

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Nila Wendha
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95 views5 pages

Dialog On The Reception 2017

The document contains 3 dialogs between a guest (B) and a hotel receptionist (A): 1) B inquires about room rates and types. A provides information on standard, deluxe, suite, and president suite rooms and their rates. 2) B checks into the hotel. A guides B through the registration process and provides a guest card with room number, welcome drinks, and breakfast coupon. 3) B checks in using a voucher from a travel agent. A also guides B through registration and provides a guest card, informing B that meals will be covered by the agent and accepts payment by credit card.

Uploaded by

Nila Wendha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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DIALOG ON THE RECEPTION

GIVING INFORMATION ABOUT ROOM RATE

2017

A : Good Morning, Sir , How may I assist you ?

B : Yes, please. I would like to know the type of your rooms Please ?

A : Be pleasure, ( take a brosur ). We have many type of rooms, standard

rooms, deluxe rooms, suite rooms and President suite rooms

B : How about the price of standard rooms and deluxe rooms?

A : Standard rooms are Sgl US $ 30 ,00 ++dbl US $ 35.00 ++ and

Deluxe sgl US$ 40 .00 dbl US $ 45 ,00 ++

B : What is the difference between standard room and Deluxe rooms


Please ?

A : Standard rooms is location is lower floor is on 2 till 4 floor

Deluxe rooms is location on 5 till 6 floor

B : O…... Thank you for your information

A : Are you going to check in Sir ?

B : NO, just looking your hotel facilities, may be later. I am still a waiting
my friends , we will meet here at lobby area

A : Have a nice day

B : Thank you for your help

A : You are welcome


DIALOG ON THE RECEPTIONS

HANDLE GUEST CHECK IN

A : Good Morning Mam , How may I assist you

B : Yes please. I would like to check in please !

A : Do you have any reservation Sir ?

B : Yes I have, Mrs Dinda from PT Timah

A : You are right, we have your booking mam , would you please fill in

registration form please

B : Thank you

AFTER GUEST COMPLETE REGISTRATION FORM

RECEPTION SHOULD BE CHECK REGISTRATION CARD

A : How about the payment mam ?

B ; I prefer pay in cash

A ; ( RECEPTION GIVING A GUEST CARD ) : Here mam , This is your guest

Card , your room number is 402, is on forth floor,on left side your at
the corner

 This is your key card to open your room


 the rate for Double is $ 40.00 ++ per night,
 This is your well come drinks , you may change at our Coffe Shop any
times
 This is breakfast coupon , you may take at Our Coffe Shop from 06.00 -
10.00 am
B : Thank you

A : Have your bring your luggage Mam ?

B : Yes I have some bring my luggage

A : Sure, the bellboy will have you bring your luggage and fine your room

B : Thank you so much for your help

A : Is there any question fill free to contact Us, have a nice stay mam

B : You are well come


DIALOG ON THE RECEPTIONS

GUEST CHECK-IN USING VOUCHER FROM TRAVEL AGENT

A : Good Morning Sir How may I assist you

B : Yes please, I want to check in please ? the rooms has been reserve

by Vaya Tour

A : May I know your name please ?

B : Yes, my name is Mr Adi Susanto

A : Yes Mr Susanto, we have a booking for you by Vaya tour

Would you please fill in this registration card

AFTER GUEST COMPLETE REGISTRATION CARD

A : Excuse me Sir, your Guest Card , your room number is 504, is on five
floor,on right side behind the lift

 This is your key card to open your room


 the room charge + b’fast + dinner will cover by Vaya tour
 This is your well come drinks , you may change at our Coffe Shop any
times
 This is breakfast coupon , you may take at Our Coffe Shop from 06.00 -
10.00 am and Dinner time from 18.00 – 20.00 pm
 May I have your hotel voucher please, and How a bout for other
payment Sir ?

B : I will pay by Credit Card

A ; what kind of credit card Sir ?

B : Amex card, or visa Card

A : Sure, we accept both of your credit card


A : Have your bring your luggage Sir ?

B : Yes I have some bring my luggage

A : Sure, the bellboy will have you bring your luggage and fine your room

B : Thank you so much for your help

A : Is there any question fill free to contact Us, have a nice stay mam

B : You are well come

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