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Conversation 1 (Taking Phone Calls)

The document contains two conversations between hotel reception and callers. In the first conversation, reception takes a message for Miss Smith in room 207 from Miss XXXX. In the second conversation, reception books a reservation for Miss XXXX for 3 nights in a junior suite from December 20th. The junior suite includes a balcony, living room, kitchen, minibar, air conditioning, bathroom, internet access, 200 TV channels, and access to the hotel's 2 pools. Reception confirms the $300 per night reservation after obtaining Miss XXXX's phone number.

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Geovanna Villaverde
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37 views2 pages

Conversation 1 (Taking Phone Calls)

The document contains two conversations between hotel reception and callers. In the first conversation, reception takes a message for Miss Smith in room 207 from Miss XXXX. In the second conversation, reception books a reservation for Miss XXXX for 3 nights in a junior suite from December 20th. The junior suite includes a balcony, living room, kitchen, minibar, air conditioning, bathroom, internet access, 200 TV channels, and access to the hotel's 2 pools. Reception confirms the $300 per night reservation after obtaining Miss XXXX's phone number.

Uploaded by

Geovanna Villaverde
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Conversation 1

(Taking phone calls)


Reception

: Good morning. Agustin hotel, XXXXX speaking. How can I


help you?

Caller

: Hello. Could I speak to Miss Smith in room 207, please?

Reception

: Certainly. Who is calling, please?

Caller

: Miss XXXXXXXx

Reception

: Just one moment Miss XXXXX, and Ill connect


you Im sorry Miss XXXXX, there isnt answers
from room 207 but Can I take a message for you?

Caller

: Yes please. Tell her theres a meeting tomorrow at the


Country club at noom.

Reception

: Certainly.

Conversation 2

(there is, there are, facilities)


Reception

: Good morning, Agustin Hotel, XXXXXX speaking. How can I


help you?

Guest

: Good morning. Id like to stay in your hotel but I dont have


reservation. I arrive to Lima on December 20th.

Reception

: Certainly. May I have your full name, please?

Guest

: My name is XXXXXXXXXX XXXXXXX.

Reception

: Miss XXXXXX. How long will you be staying?

Guest

: For 3 nights

Reception

: And how many people is the reservation for?

Guest

: Just for me

Reception

: Well, Miss XXXXX. For you our hotel have 2 types of room:
the junior suite and the standart room. Wich would you like?

Guest

: Well, Id like the sunior suite but fisrt Could you explain
what facilities it have?

Reception

: Sure. In the junior suite there is a balcony with sea view, a


small living room, a kitchen, a minibar, air condition and a
complete bathroom.

Guest

: and is there internet access inside the room?

Reception

: Of course, there is.

Guest

: And is there satellite TV?

Reception

: Yes Miss. You can watch of 200 entertainment channels. In


addition you can enjoy all the hotels service.

Guest

: Is there a pool?

Reception

: Yes. There are 2 pools.

Guest

: ok. And how much is it?

Reception

: Its $ 300 per night.

Guest

: Ok. I think it is perfect for me.

Reception

: Ok Miss XXXX your reservation is confirmed. Now all I need


is your phone number

Guest

: Of course!. Its 999 999 999

Reception

: Thank you so much, Miss XXXX . We look forward to seeing


you!

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