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A Letter of Apology Final

The letter is an apology from Banco De Oro's general manager to a customer, Estella Rosaupan, for failing to promptly respond to her request for her company's bank statement. The general manager explains that the bank was busy preparing last month's transactions and did not notice the request letter for 4 days. He acknowledges the failure did not meet the customer's standards and says measures are being taken to prevent weaknesses in communication. The bank statement from January 1-31 is attached, and the general manager hopes for the customer's continued business and understanding regarding the matter.

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Lorie Adlaon
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
250 views1 page

A Letter of Apology Final

The letter is an apology from Banco De Oro's general manager to a customer, Estella Rosaupan, for failing to promptly respond to her request for her company's bank statement. The general manager explains that the bank was busy preparing last month's transactions and did not notice the request letter for 4 days. He acknowledges the failure did not meet the customer's standards and says measures are being taken to prevent weaknesses in communication. The bank statement from January 1-31 is attached, and the general manager hopes for the customer's continued business and understanding regarding the matter.

Uploaded by

Lorie Adlaon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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A LETTER OF APOLOGY

Banco De Oro
7899, Makati Avenue, Makati City
Tel: 999-35-67 / 999-35-67
Email: bdo@gmail.com

March 20, 2020

Ms. Estella Rosaupan


Chartered Accountant
Sm Invesments
Harbor Drive Mall of Asia Complex, CBP-IA, Pasay, Philippines

Dear Ms. Estella Rosaupan,

I am writing to express my sincerest apologies for being unable to respond immediately to


your request for a copy of your company’s bank statement.

Our company was busy in preparing all of the bank accounts of our valued customers for the
last month’s transactions and they didn’t notice that there was a request letter from your
company; it took almost 4 days before I read your request.

At SM investments, Inc., we deeply value our professional relationship with you, our
customers, and we take pride in ensuring our client's satisfaction with our services. However,
we accept that we have failed to meet your standards this time. Because of this, our PR team
has already been tasked with taking certain measures to prevent potential weaknesses in the
communication system.

I hope that you are still interested to avail our services. Attached herewith is your company’s
bank statement for the January 1 to 31 transactions that you have requested. Please do not
hesitate to contact us should you have any questions or concerns about these documents.
Once again, I sincerely apologize for any inconvenience you may have experienced with
respect to our failure to communicate with you promptly.

I hope for you kind consideration regarding this matter. Thank you for your understanding.

Respectfully,

Charles Tan
MR. CHARLES TAN
General Manager

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