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BSBWOR502 Topic 4 - Liaise With Stakeholders

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232 views3 pages

BSBWOR502 Topic 4 - Liaise With Stakeholders

Uploaded by

Tatiana Garcia Mendoza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Topic 4: Liaise with stakeholders

Open communication processes


It is extremely important to have a good communication process to communicate with all
stakeholders, whether that is the team, others in the organisation or even customers or suppliers.
Communication should be active, regular, collaborative and ongoing.
Formal methods could include:
• Meetings, either face to face online or teleconferencing;
• Online collaboration
• Email, telephone or letters
• Newsletters/discussion forums
• Project communication either by a progress report or email update
Informal methods could include:
• elevator conversations
• lunch meetings
• events
It is important to constantly monitor the communication channels to ensure that it is being used
effectively.

Management communication
This can be verbal or written communication to the team leader or members of the team. Effective
interpersonal communication processes are essential to the establishment and maintenance of
effective teams. Communication should be continuous, relevant and appropriate to the team.

Team communication
Team members must also be able to communicate effectively so that:
• information required to perform tasks is available
• each team member collaborates to achieve results
• each member can support one another

Activity: Video
Watch these video about open communication and communications and leadership:
https://www.youtube.com/watch?v=hniJfc2FqPQ (3:01)
https://www.youtube.com/watch?v=bRXLTZMvy-U (5:48)

The trainer/assessor will facilitate a class discussion about the outcomes from the video.

Copyright© ECA College RTO 45012 v19.0 Page 1 of 3


Conflict
Organisational procedures, systems, policies, codes of conduct, documentation and processes
ensure that correct steps are taken if conflict arises. Managers must try to resolve any issues but
unresolved issues must also be addressed so that team morale and work activities can continue. Any
issues that do arise should be communicated to all stakeholders in a professional and confidential
manner.

Activity: Group work

Conflict resolution strategies


In the group teams, search on the Internet for conflict resolution strategies. Brainstorm with the team to
create a comprehensive list to help resolve problems within the team.

Submit all work in professionally written documents within the timeframe allocated. Your
trainer/assessor will provide your group with feedback.

Negotiation
If there are unresolved issues, then negotiations can provide a forum for deciding on a course of
action or solution.
In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where
different people with different goals and needs have come into conflict. And we've all seen the often-
intense personal animosity that can result.
The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved
effectively, it can lead to personal and professional growth. In many cases, effective conflict resolution
can make the difference between positive and negative outcomes.
The good news is that by resolving conflict successfully, you can solve many of the problems that it
has brought to the surface, as well as getting benefits that you might not at first expect:
• Increased understanding: The discussion needed to resolve conflict expands people's
awareness of the situation, giving them an insight into how they can achieve their own goals
without undermining those of other people.
• Increased group cohesion: When conflict is resolved effectively, team members can develop
stronger mutual respect, and a renewed faith in their ability to work together.
• Improved self-knowledge: Conflict pushes individuals to examine their goals in close detail,
helping them understand the things that are most important to them, sharpening their focus,
and enhancing their effectiveness.
However, if conflict is not handled effectively, the results can be damaging. Conflicting goals can
quickly turn into personal dislike. Teamwork breaks down. Talent is wasted as people disengage from
their work. And it's easy to end up in a vicious downward spiral of negativity and recrimination.
Source: http://www.mindtools.com/pages/article/newLDR_81.htm

Copyright© ECA College RTO 45012 v19.0 Page 2 of 3


Activity: Further reading

Visit the following Mindtools site and read the article discussing Conflict Styles and A Conflict
Resolution Process. There is also a short video clip on conflict resolution in the workplace.
http://www.mindtools.com/pages/article/newLDR_81.htm

Take any notes to summarise what you have read and keep for future reference.

Copyright© ECA College RTO 45012 v19.0 Page 3 of 3

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