STUDENT

ASSESSMENT
TASKS
BSBCRT611
APPLY CRITICAL
THINKING FOR COMPLEX
PROBLEM SOLVING
 Contents

Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 9
Assessment Task 2: Project 10
Assessment Task 2: Checklist 17
Final results record 21

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Introduction

The assessment tasks for BSBCRT611 Apply critical thinking for complex problem solving are
outlined in the assessment plan below. These tasks have been designed to help you demonstrate
the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBCRT611 Apply critical thinking for complex problem solving describes the performance
outcomes, skills and knowledge required to use advanced-level critical thinking skills in a
professional context. This includes using methods of analysis, synthesis and evaluation.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
Questions
Provide answers to all of the questions below:

1. Complete the table outlining reliable information relevant to workplace processes.

Information Example May be Obtained By

Source
Legislation The Occupational Safety and Governmental Regulating
Health Act Portals

Organisational Guidelines for Behaviour The company intranet and

Policies and HR department
Procedures

Stakeholders Clients, Stockholders, and surveys of stakeholders and

Workers communication

2. Describe how legislation may be applicable to workplace problems (provide an example

as part of your answer).
Answer:

By creating rules, laws, and protections for businesses and employees alike, legislation is essential
in resolving workplace concerns. It is critical to comprehend how laws may be pertinent to issues at
work:

- Encouraging Workplace Safety: Rules and laws such as the Occupational Safety and
Health Act (OSHA) set forth requirements with the goal of fostering a secure and healthy
work environment. This entails mandating that employers offer suitable instruction, safety
equipment, and procedures to avert mishaps and harm. For example, an employee may
file a lawsuit in accordance with OSHA requirements if they are hurt at work as a result of
insufficient safety precautions.

- Preventing harassment and discrimination in the workplace is essential. Employees are

shielded from discrimination on the basis of colour, gender, age, disability, and religion by
a number of statutes, including the Americans with Disabilities Act and the Civil Rights Act.
The rights of employees with relation to employment, promotions, and termination are
protected by these legislative rules. Employees who experience harassment or
discrimination at work may choose to register a complaint or take legal action to seek
redress in accordance with these legal safeguards.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 - Legislation also guarantees equitable work practices by setting standards for minimum
wage requirements, overtime compensation, and family and medical leave. For example,
the Fair Labour Standards Act (FLSA) establishes a minimum salary threshold and
guidelines for overtime pay to ensure that workers are fairly compensated for their labour.
Employees have legal alternatives and recourse options through government bodies to
remedy any violations in the event that employers disregard these requirements.

- A major factor in defending employees' rights is legislation. A number of laws are in place
to protect the interests of workers, including those pertaining to the ability to organise and
join labour unions, protection from wrongful termination, and workplace privacy rights. For
instance, employees are free to participate in coordinated activities and collective
bargaining under the National Labour Relations Act (NLRA).

If an employee is hurt because there were insufficient safety precautions or tools, they
may be able to file a legal claim. More specifically, businesses can be held responsible for ensuring
a safe workplace by following rules that are enforced by the Occupational Safety and Health
Administration (OSHA). One way to start an official investigation is to file a complaint with OSHA.
Penalties for the employer's noncompliance with safety regulations may be applied if safety
infractions are found during this examination. It is imperative that employers and employees are
fully aware of all applicable laws and their rights and duties. This information is essential for
handling workplace problems in an efficient manner and making sure that everyone has a safe and
fair place to work.

3. Describe how organisational policies and procedures may be applicable to workplace

problems (provide an example as part of your answer).

Answer: The following organisational policies and procedures may be relevant to issues at
work:

Setting Expectations: Workplace rules create a precise framework that describes the conduct,
procedures, and behaviours that are expected of employees working for a company.
Organisations can effectively manage issues such as harassment, discrimination, and

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 inappropriate behaviour by implementing norms on workplace conduct and professionalism.
Putting these principles into practice guarantees that staff members are aware of the
organization's expectations and establishes a framework for addressing any concerns
regarding employee behaviour.

Resolving Conflict: Organisational rules and procedures contain instructions on how to handle
disagreements and manage conflicts. These policies specify what is to be done in the event of a
conflict, whether it be between coworkers or between staff members and management. Employees
can handle workplace issues fairly and methodically by putting in place a transparent and
organised approach, which promotes a positive work environment.

Setting Expectations: Workplace rules provide a precise framework that describes the conduct,
procedures, and behaviours that are expected of people working for a company. Organisations are
better equipped to handle issues like harassment, discrimination, and improper behaviour when
they have policies on professionalism and workplace behaviour. By putting these principles into
practice, you can make sure that staff members are aware of the organization's expectations and
that there is a solid basis for addressing any concerns regarding their behaviour.

Encouraging Effectiveness and Uniformity : These rules and guidelines are an important resource
for optimising internal workflows and encouraging consistency in daily operations and decision-
making. They give workers precise instructions on how to handle different situations at work, which
promotes more uniform procedures all around. In doing so, these rules and procedures help to
minimise misunderstandings, lower the number of mistakes, and improve the general efficacy and
efficiency of activities and operations.

Let's take an example scenario in which an organisation has clearly established policies and
procedures for handling grievances from employees. The addressing of issues at work is made
simpler by these established norms. An employee can rely on the specified procedure described in
the policy when they face difficulties like unfair treatment or disputes with coworkers. This method
could entail notifying the appropriate person or department about the problem, supplying any
necessary paperwork or supporting materials, and starting a formal enquiry and resolution process.
This organised method enables the organisation to handle issues in a fair and uniform manner.

Workplace difficulties are managed within a systematic framework established by organisational

rules and procedures, which guarantees consistent, equitable, and effective resolution of issues as
they emerge. When there are well-defined policies in place, organisations are more equipped to
address and resolve issues that may arise in the workplace. In the end, this helps to foster a more
salubrious and efficient work environment for all those concerned.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
4. Identify and describe two critical thinking methods that may be used to identify
complex issues in the workplace using the table below (there is an example to get you
started).

Method Description

Interview An interview procedure, whether official or informal, can be used

to resolve workplace issues like product consumption. This
strategy entails asking pertinent questions of those affected by
the problem and recording their answers for future use. This
approach makes it possible to compile important data on the
issue at hand.

SWOT Analysis The SWOT analysis is a systematic framework for conducting an

organised assessment of a given situation. It identifies its
strengths, weaknesses, opportunities, and threats. Examining
both the external opportunities and risks as well as the internal
strengths and weaknesses is part of this approach. This method
helps to detect complex difficulties and gives a thorough grasp of
the situation by closely examining the internal and external
aspects that affect the issue at hand.

Fishbone Diagram The fishbone diagram, sometimes referred to as an Ishikawa or

cause-and-effect diagram, is a type of visual aid that is used to
determine and examine the possible sources of a given issue. It
entails generating ideas about a wide range of possible causes,
including people, procedures, tools, and more. Certain factors are
described within each category. This approach is useful for
identifying intricate linkages and interactions between the various
contributing elements of the problem that has to be solved.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
5. Identify and describe two critical thinking methods that may be used to generate
solutions to complex issues in the workplace using the table below (there is an
example to get you started).

Critical thinking Description

technique

Brainstorming This method entails a group brainstorming session where

participants collaborate to provide a wide range of viable
answers in a predetermined amount of time. It challenges
players to think creatively and to entertain even unlikely
concepts.

Root Cause Analysis A useful technique for both determining the fundamental
causes of an issue and creating workable remedies is root
cause analysis. Teams can develop focused solutions that
address the fundamental issues rather than only treating the
outward symptoms of complicated problems by
comprehending the underlying causes of these challenges.
This method entails a methodical sequence of "why"
questions in order to identify the underlying causes of the
problem. After these elements are recognised, strategies
can be created to get rid of or lessen the underlying causes,
leading to significant and long-lasting fixes.

Design Thinking Design thinking is an approach to issue solving that puts an

emphasis on creativity, empathy, and iterative testing.
Understanding user needs and perspectives, describing the
problem at hand, ideating several possible solutions,
building prototypes for testing, and fine-tuning those ideas
based on user feedback are some of the critical steps in this
process. By using this strategy, people can acquire a
creative attitude and create practical, user-centric solutions
that successfully handle complex workplace difficulties.

6. Summarise the steps associated with a decision-making process. You may answer
using a written paragraph or diagram.

Answer: The process of making decisions is a logical and thorough one that involves gathering
data, weighing your options, and making the best conclusion possible. Usually, the following steps
are involved in the decision-making process:

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
- Describe the decision: Clearly state what kind of decision has to be taken.

-Compile pertinent data: Compile all relevant data that is relevant to the choice that is being
made.

- Identify alternatives: Make an exhaustive list of all feasible choices that should be taken into
account.

-Assess evidence: Consider all options carefully and evaluate the evidence that is currently
available.

-Choose from the available options: After carefully weighing your options, pick the best one.

- Execute the decision that has been made: Create an implementation strategy to carry out the
option that has been decided.

- Review decision outcomes: Determine whether or not the selected course of action successfully
fixes the problem.

It is important to recognise that making decisions is not always a straight line, and that sometimes
decisions need to be made again or in light of new information or evolving situations. Following a
methodical approach to decision-making enables people to make well-informed decisions based
on pertinent information and thoughtful evaluation of their options.

7. List three advantages of addressing complex issues in the workplace.

Answer:

The advantage of complex issues in the workplace can have are:

 Enhanced Productivity and Performance: Employees are empowered to work more
effectively and efficiently by taking on challenging challenges, which boosts output and
performance. One of the best examples of this is settling disputes within a team, which can
encourage more cooperation and communication and, in the end, produce better results.

 improved Decision-Making: Using critical thinking and problem-solving techniques while

dealing with complex issues promotes improved decision-making. Employees are better
able to make judgements based on pertinent knowledge and deliberate assessment of

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 available alternatives when they thoroughly examine the problem and weigh all of their
possibilities.

 Enhanced Contentment and Sustainability of Staff: Managing complicated problems at

work can make a big difference in how happy and long-term employees are. Organisations
may encourage a sense of engagement and commitment among their staff by establishing
a work environment where employees feel heard and supported. Lower turnover rates and
more work satisfaction follow from this.

In conclusion, an organisation can reap a number of advantages from proactively resolving

complicated workplace challenges. It boosts employee satisfaction and organisational
effectiveness, which eventually has a favourable effect on the bottom line of the business.
Organisations can create a culture that supports innovation and ongoing development by investing
in problem-solving abilities and proactively addressing obstacles.

8. Complete the table outlining the different types of risk that may be associated with
pursuing a complex issue in the workplace.

Type of risk Description Example

Strategic risk The long-term goals and overall strategy of Ceveloping a new
an organisation are intimately linked to product that deviates
strategic risks. These risks mostly relate to from the overarching
the unknowns associated with strategic plan of the
accomplishing company objectives and business.
carving out a successful niche for oneself
in the market.

Compliance risk When a company disregards established Breaking data privacy

laws, rules, and industry norms, laws and paying
compliance hazards result. Noncompliance penalties as a
may lead to legal consequences, harm to consequence.
the organization's image, and disruptions to
its regular operations.

Financial risk The possibility of monetary losses or other Large sums of money
disruptions that could affect an invested in a new
organization's capacity to make ends meet business that doesn't
is referred to as a financial risk. These risks succeed and puts a
may have an impact on investments, cash pressure on finances.
flow, and the organization's overall financial

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Type of risk Description Example

stability.

Operational risk Disruptions to regular operations, A serious software

procedures, and systems fall under the error that caused a
category of operational risks. These brief stoppage of
hazards run the danger of resulting in business, affecting
inefficiencies, disrupting services, and consumer orders and
having a detrimental effect on consumer deliveries.
satisfaction.

9. List three barriers to effective decision-making

Answer: There barriers of effective decision-making:

 Inadequate Data or Information: Accurate and pertinent data are necessary for making
well-informed decisions. Decision-makers may rely on assumptions or insufficient
information when they lack the relevant evidence, which can lead to less than ideal results.
 Cognitive Biases: Cognitive biases are ingrained thought processes in humans that can
skew judgement and decision-making. Rational decision-making can be distorted by biases
such as anchoring (being swayed by early information), availability (relying on information
that is easily accessible), and confirmation (preferring information that confirms
preexisting ideas).
 Groupthink: Groupthink is the result of putting harmony and consensus above careful
consideration and a range of viewpoints. This may result in the suppression of divergent
opinions in favour of consensus, ignoring potential dangers and other points of view.

These obstacles have the capacity to impede decision-making and lead to poor or inefficient
decisions. It is vital to acknowledge and tackle these obstacles to guarantee that decisions made in
any professional environment are educated and sensible.

10. Summarise the requirements for the development and presentation of a brief and
feedback register.

Answer: In order to guarantee efficient communication and teamwork, a number of prerequisites

must be fulfilled during the creation and demonstration of a brief and feedback form. The following
is a list of these prerequisites:

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
  Clear Goals and Scope: The project's goals should be contextualised by the brief,
which should succinctly state its objectives, scope, and purpose.

 Stakeholder Involvement: To make sure that their opinions and expectations are
taken into account, identify the important stakeholders and their roles. Complete
stakeholder data should be included in the feedback register.

 Detailed Requirements: Clearly define the parameters, restrictions, and preferences

for the project's requirements, expectations, and deliverables.

 Timetable and Milestones: To successfully convey progress and completion dates,

outline the project's timetable, important milestones, and deadlines.

 Budget and Resources: Give specific information on the budget as well as the
resources that are needed, including cash, people, equipment, and support.

 Establish a communication plan that outlines the frequency of updates, progress

reports, and feedback sharing, as well as the channels and procedures for doing so.

 Feedback Mechanism: Create a methodical procedure for gathering and efficiently

handling stakeholder feedback. This entails determining approved channels or
formats for feedback.

 Documentation: Keeping thorough records of any modifications, judgements,

comments, and rewrites to the project's scope in the brief and feedback register is
essential.

 Clarity and Accessibility: Written in a clear and succinct manner, documents should
be easily understood by all parties involved. Furthermore, they ought to be
disseminated via easily navigable channels to enable broad dissemination.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
  Presentation Format: Using headings, sections, and images to organise the brief
improves comprehension and clarity. Comparably, keeping the feedback record
organised makes it simple to keep track of remarks and answers.

 Goal Alignment: Both documents should support the organization's mission and
vision while also being in line with its goals. This guarantees that every effort is
directed towards reaching the intended results.

 Flexibility and Adaptability: Acknowledging that projects may change or evolve over
time permits appropriate modifications to be made while preserving alignment with
goals.
Following these guidelines will enable efficient project planning, execution, and cooperation in the
creation and presentation of a short and feedback register. They also promote open lines of
communication and responsibility among participants.

11. List four bodies you may be required to seek approval from to develop and implement
solutions.
Answer: To create and implement solutions, people or organisations may need to seek approval
from a number of entities. Four potential entities are listed below:
1. Management: Obtaining management approval and oversight throughout the
implementation phase may be necessary, depending on the nature of the proposed
solution. This can entail winning over senior executives and making sure the solution fits
in with the organization's overall aims and objectives.

2. Regulatory authorities: It could be crucial to speak with regulatory authorities and secure
the required approvals if the solution calls for adhering to rules and regulations. A
corporation may require approval from organisations like the Food and Drug
Administration (FDA) or other pertinent regulatory agencies, for instance, if it intends to
launch a new product.

3. Stakeholders: Customers, employees, suppliers, and shareholders are just a few of the
parties that solutions may affect. To make sure the solution satisfies these stakeholders'
needs and expectations, it may be essential to ask for their approval or to collect their
comments.
4. Committees for Approval: Certain organisations have specific boards or committees
tasked with examining and endorsing solutions. These committees, which are entrusted

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 with evaluating the solution's viability, efficacy, and alignment with the organization's
goals, frequently include people from various departments or fields of expertise.

Assessment Task 1: Checklist

Student’s name: Aakash Pandey(2100198)

Student ID : 2100198

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Date:

Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access

 your learning resources and other information for reference

 Project Portfolio template

 Brief outline template

 Self-evaluation checklist

 Simulation Pack (if you need a case study).

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
Activities
Complete the following activities:

12. Carefully read the following:

This project requires you to apply a systematic decision-making approach to

address a complex workplace issue of your choice. You are required to:

 Identify a complex issue in consultation with relevant stakeholders

 establish the objectives, advantages, risks and resources required when

pursuing solutions to the identified issue

 source reliable information about the identified issue

 generate a range of solutions together with relevant stakeholders

 evaluate and compare solutions to choose the best one

 present the chosen solution to stakeholders for feedback

 refine the chosen solution to seek approval for its implementation.

This project must be based on an existing workplace issue that has numeric and
financial data available to illustrate or support the complex issue. You can use the
case study business provided to you by your assessor, or you may like to base this
on your own business, or a business you are currently working for or are familiar
with. It is important that this business has organisational policies and procedures
related to your chosen issue or work area already developed. Speak to your
assessor to get approval if you want to base this on your own business or one you
work for.
You will also need to seek input from people who work for, or are involved, in this
business process several times. Fellow students or your assessor can be involved
in these meetings and play the roles of process stakeholders as relevant.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.

13. Project planning

Make sure you are familiar with the business you are basing this assessment on. If
you’re basing this assessment on your own business or a business you work for,
it’s important at this step that you identify relevant stakeholders and have your

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 business approved by your assessor.
If you’re basing this assessment on the case study, identify a relevant job role you’ll
assume and any relevant stakeholders.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as
well as the necessary background information, relevant policies and procedures.
Arrange a meeting with at least one stakeholder associated with the business who
may assist you to identify a complex issue. Prepare to use the financial and
numeric information at the meeting.
For the purpose of this role-play, your assessor or another student can act as a one
or more stakeholders.

14. Stakeholder meeting

Meet with the relevant stakeholder Take notes so you can complete Section 1 of
your Project Portfolio after the meeting. The meeting should last for approximately
10 minutes.
At the meeting:

 Use the numeric/financial information to discuss issues that fall within the
scope of your job role.

 Identify a complex issue to address for the remainder of this assessment.

During the meeting, you will need to demonstrate effective communication skills
including:

 Identify and articulating ideas clearly and persuasively

 Use a presenting style and vocabulary to suit the audience and situation

 Seeking the views and opinions of others by active listening and questioning

This meeting can either be viewed in person by your assessor or you may like to
i
video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.

15. Defining the complex issue

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Complete Section 1 of your Project Portfolio.
When you complete Section 1, you need to:

 Provide an overview of your chosen business, including:

o The name of the business

o a description of what the business does

o the job role you perform in the business

 Describe the complex issue associated with the business, including:

o a brief outline of the issue

o who the stakeholders are and how they are associated with the issue

o analysis and presentation of numeric and financial data illustrating the

complex issue
o two objectives when pursuing solutions

o three advantages of solving the issue

o three risks of addressing the issue.

 Establish the legislative and organisational requirements related to the

complex issue, including:
o a summary of the relevant legislation

o a summary of the associated organisational policies and procedures

o an assessment of any actual or perceived bias.

 Calculate the resources required for the solution development process

 Prepare a presentation, using the work done in Section 1 of the Project

Portfolio, to present the complex issue to relevant stakeholders.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in your in Section 1 of the
Project Portfolio and make sure you attach these upon submission.

Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
Arrange a meeting with at least one of the relevant stakeholders who is responsible
for approving further investigation of your chosen issue.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Before the meeting, choose two critical thinking techniques to use as tools to
i
generate alternative solutions. Make sure you are familiar with the two critical
thinking techniques as you will be using these techniques at the meeting.
For the purpose of this role-play, your assessor or another student can act as a one
or more stakeholders.

16. Stakeholder meeting

Meet with the relevant stakeholders (at least one other person, such as your
assessor or another student). Take notes so you can complete Section 2 of your
Project Portfolio after the meeting. The meeting should last for approximately 30
mins. At this meeting, take on the role of facilitator/leader.
At the meeting:

 Present the scope of your complex issue (use the presentation prepared in
Section 1 of your Project Portfolio).

 Use two critical thinking techniques to generate four to six solutions for your
complex issue (you will need to attach the outcome e.g. mindmap to Section 2
of the Project Portfolio.).

During the meeting, you will need to demonstrate effective communication skills
including:

 Identify and articulating ideas clearly and persuasively

 Use a presenting style and vocabulary to suit the audience and situation

 Seeking the views and opinions of others by active listening and questioning

i This meeting can either be viewed in person by your assessor or you may like to
video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.

17. Systematic decision making

Complete Section 2 of your Project Portfolio.

When you complete Section 2 you need to:

 Summarise the outcomes of your meeting with the stakeholder, including:

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 o an outline of two critical thinking techniques used to generate solution
alternatives with other stakeholders
o a list of four to six alternative solutions.

 Evaluate each identified solution to establish their feasibility, including:

o success criteria

o constraints

o evaluation of each alternative against the criteria and constraints

o list of all feasible options.

 Use one appropriate tool/technique to compare all feasible alternatives with

one another. Include:
o a description of the tool or technique used

o proof of your comparison

o an assessment of bias in your decision-making

 Choose the best solution and explain:

o why did you choose it

o how does it meet the legislation and organisational policy requirements

o are there any risks associated with your solution?

o what are the advantages of the chosen solution?

o what are the resources required?

 Prepare a brief on your proposed solution (use “Brief template”).

You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the Project
Portfolio and make sure you attach these upon submission.

Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
Arrange a meeting with at least one of the key stakeholders responsible for
decision-making.
For the purpose of this role-play, your assessor or another student can act as a one
or more stakeholders.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Before you continue, read through the requirements of Section 3 of your Project
i
Portfolio. Make sure you have your brief available and ready to present.
As part of Section 3, you are required to develop a feedback register to use at the
meeting. Do this before meeting with the stakeholders and use the register at the
meeting.

18. Stakeholder meeting

Meet with the relevant key stakeholders (at least one other person, such as your
assessor or another student). Take notes so you can complete Section 3 of your
Project Portfolio after the meeting. The meeting should last for approximately 30
mins.
At the meeting:

 Present your brief to key stakeholders (use the brief prepared in Section 2 of
your Project Portfolio).

 Record feedback in the feedback register (developed prior to this meeting).

During the meeting, you will need to demonstrate effective communication skills
including:

 Identify and articulating ideas clearly and persuasively

 Use a presenting style and vocabulary to suit the audience and situation

 Seeking the views and opinions of others by active listening and questioning

This meeting can either be viewed in person by your assessor or you may like to
i
video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
19. Review your decision

Complete Section 3 of your Project Portfolio as part of your evidence for this step.
When you complete Section 3, you need to:

 Use the feedback from your meeting with stakeholders to refine your project
brief

 Use an appropriate format to seek approval to implement your proposed

solution (e.g. draft an email, complete an application form ready to be lodged
etc.)

 Perform a self-evaluation to identify opportunities for improvement.

You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in your in Section 3 of the
Project Portfolio and make sure you attach these upon submission.

20. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Submit to your assessor for marking.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 PROJECT
PORTFOLIO

STUDENT VERSION

BSBCRT611
APPLY CRITICAL THINKING
FOR COMPLEX PROBLEM
SOLVING

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Student name: Aakash Pandey

Assessor: Udesh Amarasinghe

Date: 08/11/23

Business this assessment is Worlducation

based on:

Documentation reviewed as  Analysis of Worlducation's Case

preparation:
 Worlducation's 2020–2022 Strategy Plan

 Rules and Regulations of Worlducation

Job role: Business Consultant

Stakeholders: Management Team, Executives, Customers, Suppliers.

Year 2019 2020

Numeric/Financial data:
Revenue $35 million $55 million
Net Profit $7 million $5 million
Net Cash flow $4 million -$3 million
Key Projects (2020)
Second $5 million
Manufacturing
Facility
- Outsourcing $2 million (lost margin:
Manufacturing $2 million/year)
- Cloud-Based $2 million
Solution
- Purchasing Off-the- $3 million (lost margin:
Shelf Tablets $3 million/year)
- Repurposing Used $1 million (lost margin:
Tablets $1 million/year)

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Section 1: Defining the complex issue

Provide business overview Business Name: Worlducation

Provide an overview of the A social firm called Worlducation focuses on creating
business, including: tablet computers designed especially for primary school
pupils. Our organisation is committed to creating
 name of business
interesting educational software, material, and activities
 description of what the in addition to offering the best technology available. Our
business does (e.g. key mission is to revolutionise children's education by
functions, vision) introducing artificial intelligence technology that creates a
personalised learning path based on each student's
 your job role within the
achievement. At Worlducation, our ultimate goal is to end
business (or the role you’re
illiteracy globally. We actively support this cause by
assuming if you are basing this
giving away our goods and offering instructional support
assessment on the case
to classrooms in need. These classes may work together
study).
and develop as a community as they start their
educational travels thanks to the connection between
them. According to Worlducation, there will be chances
for empowerment and prosperity in the future when all
children have access to the fundamentals of reading and
writing.
Key function: A world without illiteracy.
objective: The major objective is to increase access to
technology and enhance elementary school education in
order to enable the realisation of an illiterate-free global
society. In particular, I might be working as an internal
team member or external consultant in this case study,
assessing and formulating plans pertaining to the
business's operations, supply chain, finances, marketing
initiatives, and other crucial areas.

Outline complex issue Summarising the Problem in Brief:

Describe the complex issue Worlducation has had serious difficulties as a result of the
associated with the business, COVID-19 epidemic, which have affected its operations
including: and supply chain. Manufacturing, distribution, and
general company stability are all under stress as a result
 a brief outline of the issue
of these interruptions, which have also raised demand,

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
  who the stakeholders are and caused production delays, and created financial
how they are associated with challenges.
the issue

 analysis and presentation of Important parties have vital roles to play in addressing
numeric and financial data these issues:
illustrating the complex issue
(attach to this section of the
portfolio) - Worlducation Management and Founders: They are in
 two objectives when pursuing charge of creating the overarching business plan,
solutions choosing wisely, and guaranteeing the company's
financial viability.
 three advantages of solving the
issue. - Sales Team: Their major duty is to obtain orders from
clients and uphold solid connections.
 three risks involved in pursuing
The operations team is in charge of manufacturing,
solutions.
delivery, and supply chain management procedures.
The Manufacturing Team, located in Hong Kong, is
responsible for manufacturing tablet computers in
accordance with customer orders.
- Clientele: Educational institutions and pupils who make
use of Worlducation's offerings.
Donated Classrooms: Recipients of training and
technology contributions from Worlducation.
- Investors: People or organisations who have contributed
money to Worlducation in order to fund its operations.
- Suppliers: These companies offer the components and
raw materials needed to make tablets.
All of these parties are putting forth a lot of effort to find
creative technological solutions to continue providing
high-quality education while also navigating the
difficulties brought on by the pandemic.
The financial and numerical facts that have been
analysed and presented show how the pandemic-related
disruptions have affected Worlducation's anticipated
financial performance for 2020:

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Estimates for the initial budget:

$45 million in revenue

Nine million dollars in nett profit

$5 million in nett cash flow.

Updated Predictions:

Income: $55 million

$5,000 in nett profit

$3 million is the nett cash flow negative.

Due to increased demand, the updated financial reports
indicate higher revenue but lower nett profit and negative
nett cash flow. These adjustments emphasise the
monetary challenges resulting from the disruptions.
Overcoming these obstacles will require a thorough plan
that includes cooperation and advice from all pertinent
parties.

There are two main goals while looking for solutions:

1. Ensure Operational Continuity: To guarantee on-time

product delivery, create strategies to efficiently handle

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 supply chain disruptions, enhance manufacturing
procedures, and remove operational bottlenecks.

2. Achieve Financial Stabilisation: Put strategies in place

to deal with cash flow issues and maintain profitability by
making wise investment and working capital
management choices.

Resolving these problems has the following benefits:

1. Sustained Growth: Worlducation will be able to meet

the rising demand thanks to effective solutions, which will
result in revenue growth and the opening up of new
markets.

2. Enhanced Reputation: The company's reputation for

dependability and dedication to its goal will be
strengthened by effectively resolving supply chain
difficulties.

3. Global Impact: By fixing operational problems,

Worlducation can carry on with its charitable endeavours,
assisting more schools and advancing its objective of
eradicating illiteracy globally.

But seeking answers also comes with certain risks:

1. Financial Strain: Resolving these problems might

necessitate large expenditures, which would strain
profitability and cash flow.

2. Operational Uncertainty: Putting new plans or

processes into place could present operational difficulties
that call for further funding.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 3. Impact on Reputation: Poorly implemented solutions
may have a detrimental effect on client satisfaction..

Legislative and organisational Legislative and Organizational Requirements:

requirements
Summary:
Establish the legislative and
Sustained Growth: Worlducation will be able to meet the
organisational requirements related
rising demand thanks to effective solutions, which will
to the complex issue, including:
result in revenue growth and the opening up of new
 a summary of the relevant markets.
legislation

 a summary of the associated

organisational policies and
procedures A variety of rules that cover significant facets of employee
rights, working hours, pay, and health and safety
Attach any relevant policies to your requirements are included in labour and employment
portfolio. laws. These regulations are in place to guarantee
equitable treatment of workers and uphold everyone's
right to a safe workplace.

Supply chain regulations are crucial policies that affect

customs procedures, import/export operations, and global
trade. Adherence to these standards is essential for the
seamless flow of commodities across borders and the
effective functioning of the supply chain.
Health and safety regulations are very important,
particularly in light of the current pandemic. Respecting
these rules is essential to creating a secure working
environment, averting risks, and ensuring workers'
wellbeing.

In the current digital world, laws pertaining to data

protection and privacy are crucial. They set rules for how
businesses gather, store, handle, and safeguard
employee and customer data. These policies guarantee
adherence to privacy laws while upholding cloud-based
services' secure data practices.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Organisations frequently have related policies and
processes in place to support these regulations in
addition to the legal requirements:

The company's dedication to upholding a safe workplace

is outlined in the Employee Health and Safety Policy. It
delineates the obligations of employees with respect to
health and safety and gives instructions for resolving
potential problems.
- Supply Chain Management Policy provides direction for
a number of supply chain activities, including vendor
relationships, sourcing, procurement, and logistics
management. This policy applies best practices and
guarantees adherence to pertinent requirements.

- An organization's remote work policy lays out rules for

remote work arrangements. It goes over performance
standards, data security precautions to safeguard private
information when working remotely, and communication
methods.

- A company's data protection and privacy policy outlines

the precise steps it has taken to comply with applicable
data protection regulations when it comes to gathering,
utilising, keeping, and safeguarding customer and
employee data.

The Financial Management Policy offers direction on

financial decision-making procedures, such as budgeting
tasks that guarantee both regulatory compliance and
economic stability.

By following labour regulations, upholding open business

procedures, and implementing stringent security
measures

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 The Pandemic Response and Business Continuity Plan is
a comprehensive approach that provides a means of
addressing disruptions resulting from pandemics or other
emergencies. It tackles a number of difficulties, including
communication during a crisis, distant work
arrangements, and supply chain problems. I can't
connect files directly, however you can use these
summaries as models for your portfolio or ask for more
help with particular rules..

Calculate resources The following are the crucial materials needed for
the process of developing a solution:
Calculate the resources required for
the solution development process
HR: A committed group of project managers,
manufacturing specialists, operations experts, IT
experts, financial analysts, data analysts, and
communication specialists.

Financial resources: A well-managed budget,

working capital, and enough investment money
to provide seamless cash flow management
throughout the development phase.

Technology and Tools: To improve operational

efficiency, cutting-edge supply chain
management software, factory optimisation tools,
and trustworthy demand forecasting software are
used.

Physical Resources: Availability of up-to-date

manufacturing facilities with cutting-edge
equipment, ample room for inventory storage,
and orderly warehouse facilities.

Training and Development: Putting into practice

extensive staff training programmes intended to
improve abilities and knowledge in order to

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 successfully complete projects.
External Expertise: Working together with
knowledgeable consultants who provide insightful
advice. Experts in law and regulation can also
offer crucial assistance with compliance-related
issues.

Communication and Marketing: To effectively

promote the produced solutions in the market,
well-crafted communication materials should be
used in conjunction with possible marketing
initiatives.

Prepare presentation
Use the work done in this section to
prepare a presentation of scope of
your issue to present to relevant
stakeholders.
Use any appropriate format (e.g.
MS PowerPoint).
Attach the presentation to your
portfolio.

Attach: Organisational policies and procedures ☒

Legislation ☒

Presentation ☒

Financial analysis and presentation ☒

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Section 2: Systematic decision-making

Generat Techniques for Critical Thinking:

e
alternativ
e Brainstorming is a helpful strategy in critical thinking. With this
solutions method, a team of people collaborate to come up with as many
for your solutions—even non-conventional ones—as they can in a
issue predetermined amount of time. Brainstorming can result in the
generation of original ideas by promoting team member participation
Summari
and creativity.
se the
outcome
s of your Mind mapping is another method that encourages critical thinking.
meeting This is putting ideas and thoughts into a visual format by drawing a
with the diagram that links related topics. By employing this technique, people
stakehol can investigate various viewpoints and spot connections and patterns
der, among concepts.
including
:

 an When tackling issues at work, it's critical to take into account several
outli approaches. Consider the following options:
ne
of
1. Providing clients with discounts
two
criti 2. Delaying the deadline for payments
cal
3. Looking for fresh financiers
thin
king 4. Raising the rate of production
tech 5. Modifying tablet prices
niqu
es
use Individuals and groups can investigate a broad range of ideas and
d to viewpoints by using critical thinking strategies like mind mapping and
gen brainstorming, which can result in creative solutions. Furthermore,
erat taking into account different strategies helps us choose the best and
e most relevant ways to address problems at work.
solu
tion

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 alter
nati
ves
with
othe
r
stak
ehol
ders
(att
ach
pro
of
e.g.
min
d
map
to
this
sect
ion
of
your
port
folio
)

 List
of
four
to
six
alter
nati
ve
solu
tion
s.

Evaluate This is an evaluation of the substitute alternatives that you

alternativ offered:
e
solutions

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Evaluate Option: Providing Discounts to Customers
each
identified
solution Success criteria: higher volume of sales and better client
to loyalty.
establish
their
feasibilit Risk of the product depreciating and possible effects on profit
y. margins are the constraints.
Include:

 suc Evaluation: Although careful pricing strategies will be

ces required to ensure profitability, this approach has the
s potential to increase sales.
crite
ria
Option: Prolonging the Deadline for Payment
 con
strai
nts
Easier cash flow and lessened consumer financial stress are
 eval the success criteria.
uati
on
of Limitations: Possible for miscommunication and the
eac possibility of delayed payments impacting operations.
h
alter
Assessment: This alternative has the potential to improve
nati
cash flow, but success depends on efficient risk
ve
management and transparent communication.
agai
nst
the
Choice: Bringing in New Funds
crite
ria
and Achievement Requirements: Potential for business growth
con and infusion of capital.
strai
nts

 List Limitations: Needs investment interest and can result in a

of partial loss of control or ownership.
all Assessment: This strategy offers room for expansion, but it
feas

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 ible also depends on investor interest and advantageous terms.
opti
ons
Choice: Increasing Production Volume

Success criteria: greater product availability and possible

cost savings throughout production.

Limitations: Excess inventory may result from overproduction

and a higher initial investment.

Assessment: Although this approach can handle increased

demand, it necessitates meticulous demand prediction and
budgetary preparation.

Choice:

Price increases for tablets

Increased perceived value and higher profit margins are the
two success criteria.
Limitations:
Danger of price-conscious consumers moving to competitors.
Evaluation: This approach may result in higher profits, but it's
important to take into account client feedback and
competitive pricing.
Viable Choices:

- Offering Discounts to Customers

- Extending Due Dates for Payment
- Drawing New Investments, contingent on interest from
investors
- Increasing Production (with meticulous preparation)
- Increasing Tablet Prices (price strategy)

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Remember that the assessment ought to take into account
not just the short- and long-term consequences, but also the
alignment with organisational objectives and the possible
spillover effects on different business units.

Compare An effective method for weighing options and choosing the best
feasible course of action is a decision matrix analysis. This approach allows
solutions you to assess and contrast workable ideas according to a number of
preset standards. This methodical technique enables an unbiased
Use one
evaluation of the benefits and drawbacks of every option.
appropri
ate
tool/tech
Setting up comparison criteria is essential to performing a decision
nique to
matrix analysis. Considerations include potential profitability,
compare
resource requirements, customer impact, and feasibility, to name a
all
few. Making a comparison table makes it simple to examine and
feasible
balance these factors in order to arrive at a wise choice.
alternativ
es with Solutions Potential Resource Customer Feasibility
one Profitability Requirements Impact
another.
Include: Customer 3 2 4 3
 a Discounts
des
cript Extending 2 3 3 4
ion Payment
of Deadlines
the
Fresh 4 4 2 2
tool
Investments
or
tech
Scaling Up 3 4 3 3
niqu
Production
e
use
Raising 4 2 3 3
d
Tablet

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
  pro Prices
of of
your Analysing the Influence of Bias
com
pari
son Real or perceived bias affects how decisions are made. Personal
(e.g preferences, prior experiences, or an undue emphasis on particular
. criteria are examples of variables that might lead to biases.
tabl Establishing precise, unbiased standards that closely correspond
e, with corporate goals is crucial to reducing bias. Involving a varied
fina range of stakeholders in the evaluation might also serve to mitigate
ncia personal prejudices and offer a more comprehensive perspective.
l
anal
A fair comparison of workable options based on several criteria is
ysis
made possible by the application of decision matrix analysis. This
etc)
makes decision-making more informed and equitable.
 an
ass
ess
men
t of
bias
in
your
deci
sion
-
mak
ing
(act
ual
or
perc
eive
d)

Choose
the best
After a thorough analysis and comparison, "Extending Payment
solution
Deadlines" is the best course of action for handling this complicated
for your
problem.
complex

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 issue
Choose Selection criteria:
the best
alternativ
e and This approach was chosen because it can successfully balance the
explain: needs of improving customer happiness with preserving financial
stability. The company can ensure a consistent cash flow while
 Wh
offering much-needed relief to consumers facing financial difficulties
y
by extending payment deadlines.
did
you
cho Compliance with Laws and Organisational Guidelines:
ose
it?
The choice to extend the deadlines for payments is in complete
 Ho
accordance with the organisational rules that place a premium on
w
customer-centricity and ethical business practices. In addition, it
doe
guarantees fair treatment of clients and avoids unnecessary financial
s it
stress, thereby completely complying with applicable laws.
mee
t the
legi
Related Dangers:
slati
on
and
Potential hazards exist, such as the impact of delayed payments on
org
operational cash flow, but they can be efficiently addressed by
anis
establishing well-structured agreements and maintaining clear
atio
communication lines. Furthermore, there can be times when certain
nal
clients take advantage of longer deadlines, which could affect the
poli
collection of income.
cy
req
uire Benefits of the Selected Solution:
men
ts?
By putting this approach into practice, we will improve our
 Are
relationships with customers and show compassion and support in
ther
trying circumstances. This preventive action will lessen the possibility
e
of consumer defaults and support the upkeep of a favourable
any
perception of the brand. Above all, it demonstrates our dedication to
risk
doing business in a responsible and ethical manner.
s
ass

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 ocia Resources Needed:
ted
with
your In order to effectively implement this solution, we need to create a
solu thorough communication plan that tells clients about the longer
tion payment terms. Additionally, properly controlling any potential impact
? on cash flow requires close interaction with the finance department.

 Wh
at
are
the
adv Legal consultation is advised for the extension to guarantee
anta adherence to contractual duties.
ges
of
the In summary, "Extending Payment Deadlines" was determined to be
cho the best course of action due to its compatibility with company
sen principles, capacity to reduce customer financial hardship, and
solu favourable effect on reputation. Clear communication, well specified
tion terminology, and careful monitoring are necessary for successful
? implementation.

 Res
ourc
es
req
uire
d

Brief template and feedback register template is attached below:

Prepare
a brief
Use the
work
done in
this
section
to
prepare
a brief to
share
your
propose

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 d
solution
with key
stakehol
ders
(use
“Brief
outline”
template
if
applicabl
e).
Attach
the
organisa
tion
policies
that
guide
brief
writing to
this
section
of the
portfolio.

Brief ☒

Feedback register ✘

Attach: Organisational policies - brief ✘

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Section 3: Decision review

Develop a feedback
The creation of an extensive feedback
register requires a template that is well-
register
structured and has all the necessary
Develop a feedback columns. Please find a sample feedback
register to record feedback register below, complete with spaces
from stakeholders. reserved for the relevant information:

Attach the organisation Template for Feedback Register:

policies that guide
recording of feedback. - Feedback ID: Every feedback entry is
given a special identification number.
- Date: It is important to note the official
date on which the feedback was received.
- Stakeholder Name: It is necessary to
include the name of the person who is
offering the input.
- Type of input: Sort the input into
categories like suggestions, worries, good,
and negative.
- Feedback Description: Summarise the
main points and background of the
feedback you've received.
- Action Taken: Describe the first action(s)
taken in reaction to the input.
- Action Owner: Assign a particular person
or department the duty of responding to the
input.
- Status: Record the feedback's present
state, stating whether it has been addressed,
is still being worked on, or is still waiting.

This well-organized feedback register

template is a great resource for
methodically gathering and organising
feedback. Organisations may make sure
that every piece of feedback they get is
given the appropriate consideration and
attention by using this template.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Incorporate feedback The input obtained from a wide range of reviewers has shown to
be quite beneficial to this project. The receiver has given the
Use the feedback from
feedback provided by these reviewers the highest importance. As
your meeting with
a result, the grantee has worked hard to complete the job by
stakeholders to refine your
doing all required steps.
project brief.
Attach the refined brief and
completed feedback Below are the updated project brief and the detailed feedback
register to this section of register for your reference:
your portfolio.

Seek approval Greetings, Sir

Use an appropriate format
to seek approval to
I hope you are doing well as I write this letter. Right now, I work
implement your proposed
for your prestigious company as a Business Consultant on a
solution (e.g. draft an
project. I'm contacting you to ask for your approval to implement a
email, complete an
solution we've proposed. This email includes all the necessary
application form ready to
materials related to the proposal.
be lodged etc.)
Attach proof to this section
of your portfolio. We would be very grateful for your prompt consideration of this
subject. I look forward to your response.

Warm regards,
Aakash Pandey, Consultant in Business

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Self-evaluate your Recap of the self-evaluation:
performance
Perform a self-evaluation:

 Complete the self-

evaluation checklist Activities Satisfaction Level Comments
(add as an Undertaken
attachment).

 List your strengths and Overview of the ✔ High supplied a precise

weaknesses. business account of the
company
 Identify areas needing
improvement. Complex issue ✔ High successfully located
associated with the root of the
Attach the completed self- business problem.
evaluation (Self-Evaluation
checklist) to this section of Generate solutions ✔ High Thoroughly
your portfolio. investigated every
possible outcome. s.

Evaluation of ✔ High Carried out a

Solutions thorough
examination of
workable solutions.

Choosing the ✔ High Expertly chosen the

optimum solution best possible option

Preparation of ✔ High Details of the

solution brief solution were
effectively conveyed
to stakeholders.

Seek necessary ✔ Medium Received clearance

approvals via email; in-person

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 communication
could improve the
procedure

Using numerical ✔ High In the project,

and financial data precise numerical
data presentation
was made.

Using decision- ✔ High Used the decision

making tools and matrix tool to
techniques evaluate options in
an efficient manner.

Advantages:

 1. Excellent oral and writing communication abilities.

 2. Approaches work with initiative and positivity.
 3. Exhibits extraordinary accountability and responsibility.
 4. Demonstrates excellent teamwork abilities and is a
productive member of the team.
 5. Shows inventiveness when resolving issues.

Drawbacks:
 1. Needs to write better in order to increase
communication effectiveness.
 2. A chance to improve time management skills to
guarantee assignment completion with efficiency.
 3. To ensure productive teamwork, further training in
conflict resolution techniques is required.

Opportunities for Development:

 1. Improving methods for statistical data presentation to

offer more insightful analysis.
 2. Constant learning to update industry trends and
enhance current skill set.
 3. Expanding one's language to convey ideas and
concepts precisely and clearly.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Attach: Self-evaluation
☒
checklist

Refined brief ☒

Completed feedback
register and related
✘
organisational
policies

Proof to seek
✘
approval

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
Assessment Task 2: Checklist
Student’s name: Aakash Pandey

Student ID : 2100198

Completed
successfully? Comments

Did the student: Yes No

Define a complex workplace issue by:

 meeting with stakeholders to

identify a complex issue.
 providing an overview of their
chosen business, including:
o The name of the business

o a description of what the

business does
o the job role they perform in the
business
 describing the complex issue
associated with the business,
including:
o a brief outline of the issue

o who the stakeholders are and

how they are associated with
the issue
o analysis and presentation of
numeric and financial data
illustrating the complex issue
o two objectives when pursuing
solutions
o three advantages of solving the
issue
o three risks of addressing the
issue.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
  establishing the legislative and
organisational requirements related
to the complex issue, including:
o a summary of the relevant
legislation

o a summary of the associated

organisational policies and
procedures
o an assessment of any actual or
perceived bias.

 calculating the resources required

for the solution development
process

 preparing a presentation to present

the complex issue to relevant
stakeholders.

Systematically approach decision-

making by:

 presenting the scope of their

complex issue to relevant
stakeholders

 using two critical thinking

techniques to generate four to six
solutions for your complex issue

 evaluating each identified solution

to establish their feasibility,
including:
o success criteria

o constraints

o evaluation of each alternative

against the criteria and
constraints
o a list of all feasible options.

 using one appropriate

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 tool/technique to compare all
feasible alternatives with one
another, including:
o a description of the tool or
technique used
o proof of their comparison

o an assessment of bias in their

decision-making.

 choosing the best solution and

explaining:
o why they chose it

o how it meets the legislation

and organisational policy
requirements
o risks associated with your
solution
o advantages of the chosen
solution
o resources required.

 prepare a brief on their proposed

solution following organisational
policy.

Review their decision and incorporate

feedback including:

 presenting their brief to key

stakeholders

 recording feedback in a feedback

register developed according to
organisational policies and
procedures

 incorporating feedback to refine

their project brief

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
  using an appropriate format to seek
approval to implement the proposed
solution

 perform a self-evaluation to identify

opportunities for improvement

During interactions demonstrate

effective communication skills including:

 Speaking clearly and concisely to

articulate their ideas and
requirements

 Using non-verbal communication to

assist with understanding

 Asking questions to identify

required information

 Responding to questions as
required

 Using active listening techniques to

confirm understanding

 Using a range of persuasive

responses and comparisons in their
presentation

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
 Final results record

Student name: Aakash Pandey

Student ID : 2100198

Assessor name:

Date 08/11/23

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

Assessment Task 1 Knowledge questions

Assessment Task 2 Project

Overall unit results

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature: Aakash Pandey____________________________ Date: 08/11/23__________

 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0
Assessor signature: _______________________________________ Date: _________________

BSBCRT611 Apply critical thinking for complex problem solving_ Student Assessment Tasks V1.0