Republic of the Philippines Department of Enucation REGION II - CAGAYAN VALLEY SCHOOLS DIVISION OF CAGAYAN February 14, 2020 DIVISION MEMORANDUM No. _d4 s. 2020 REVISED GUIDELINES ON REQUESTS SENT VIA EMAIL TO THE ICT UNIT To: Public Schools District Supervisors; District ICT Advisers and Coordinators; School ICT Coordinators; School Head of Elementary and Secondary Schools/OICs/TICs continual improvement, this Office issues its Revised Guidelines on Requests sent via E-Mail to the ICT Unit. Hence, this memorandum supersedes DVM No. 78 s. 2018. The new parameters are as follows: Nature/Type of | Requirements/ Send to Processing Request Attachment Period Employee DepED E- | Latest Scanned ctucamavana | 1-3 days Mail Creation Copy of (FM-SDS-ICT-001) _| Appointment (PDF) i Employee DepED E- | Latest Scanned 3 days (Within Mail Password Reset | Copy of the OU) (FM-SDS-ICT-001) _| Appointment 4 to 10 days (PDF) (Transfer of OU) Employee DepED E- | Latest Scanned 3 days (Within Mail Suspension/ Copy of the OU) ‘Termination Appointment 4 to 10 days {FM-SDS-ICT-001) _| (PDF) (Transfer of OU) ‘School DepED E-Mail | Latest Scanned | depedemallicucagmang | 1-3 days Creation Copy of deped.gov.p! (FM-SDS-ICT-001) _| Assignment Order of School ___| Head (PDF) ‘School DepED E-Mail | Latest Scanned | depedemailicuucazmvang, | 3 days (Within Password Reset Copy of deped.g the OU) (FM-SDS-ICT-001) _| Assignment 4 to 10 days Order of School (Transfer of OU) Head (PDF) DepED Scanned Copy of | dcp.ic 2-3 days Computerization Delivery Receipt | gov.h Program -Warranty | (PDF) Claim | (FM-SDS-ICT-007) | J 05D5/cem/atbe ‘Address: Regional Government Center, Carig Sur, Tuguegarao City, 3500 Telephone Nos.: PLOT (078) 377-1065; Globe Landline (078) 255-5317, (078) 255-5318DepED Scanned Copy of To be Computerization Delivery Receipt determined Program - Request for | (PDF) Technical Assistance (PM-SDS-ICT-007) _ Note: OU - Organizational Unit 2. The processing period provided is ideal on regular workload and may be subject to extension on a case-to-case basis. 3. Immediate dissemination and compliance to this memorandum is desired. ORLANDO E. MANUEL, PhD, CESO V, Schools Division Superintendent AY ror tne Sc) Encl: None Reference: DVM No. 78 s, 2018 Office, To be indicated in the Perpetual Index "+0! Under the following subjects: FORMS RECORD oes RELEASED reveaseoey.— aff —— | TIME: DATE: \bivisioN OF CAGAYANRepublic of the Philippines Department of Education REGION II - CAGAYAN VALLEY SCHOOLS DIVISION OF CAGAYAN ICT TECHNICAL ASSISTANCE (TA) FORM CLIENT INFORMATION SHORT DESCRIPTION OF YOUR REQUEST/PROBLEMS ENCOUNTERED: FIRST NAMI LAST NAME OFFICE/SCHOOL DATE OF REQUEST: TIME OF REQUEST: IF APPLICABLE: DISTRICT/CLUSTER: SCHOOL ID: SCHOOL HEAD: CONTACT No. ICT COORDINATOR: CONTACT NO _ FOR DEPED EMAIL CREATION/RESET/SUSPENSION/ DELETION: MIDDLE NAME: DEPED EMAIL: RECOVERY INFORMATION: PERSONAL E-MAIL: PERMANENT MOBILE NO. NATURE "NETWORK 1 Pane INTERNAT Tos Te ESaGATON | 1ETAN ConticomaToR —] 16 DCP OF | 2 Sistem Unser 5S. Ponirnenas E Davess | 1 Urowe | 14 Rourewcaates REQUEST | 3. Montron/Disriny & conteronsmuowromen | 5 Malware | 12 FILES/DaTa | 15, INTERNET Hi ITEM DESCRIPTION SERIAL NO. PROBLEM/ISSUE ee (PROPERTY NUMBER) cPLA SPECIE (PLEASE srecIND & Z 6 2 'D DEPED EMAIL PROCESSED; (CREATED/RESET/TRANSFERRED OU) ‘D SOFTWARE PROBLEM RESOLVED ‘G HARDWARE PROBLEM RESOLVED: (GOOD/RETURNED) 1D SOFTWARE PROBLEM PENDING { HARWARE PROBLEM FORWARED TO: (SERVICE CENTER/FOR PART REPLACEMENT & PROCUREMENT/UNSERVICEABLE) (OTHER DETAILS (IF ANY ACTION TAKEN ‘CLIENT FEEDBACK ‘CLIENT (SDO PROPER)/ NOTED/PROCESSED BY: (SDO CLIENT ONLY): SCHOOL HEAD (SCHOOLS): mae | oe | oe [en ANDREW TORIBIO B. TAACA DATE FINISHED: SIGNATURE OVER PRINTED NAME | INFORMATION TECHNOLOGY OFFICER T TIME FINISHED: DATE: DATE: "Address: Regional Government Center, Carig Sur, Tuguegarao City, 3500 p\ Telephone Nos.: PLDT (078) 377-1065; Globe Landline (078) 255-5317, (078) 255-5318 Email Address: sco.cagayan@deped.gov.oh Website: deped-sdocagayan.com.ph cae [PSTSCHOOLS DIVISION OF CAGAYAN, Republic of the Philippines Department of Education REGION II ~ CAGAYAN VALLEY. DCP END-USER SUPPORT FORM. Client Information School ID: Kenoot Na Kenoot Address: Kschool Email Address: 2 [Mobile No Mobite Nox Mobite Nox 3 [pce patet: [Petivery Date: farranty Period Status: 0 Within ouside Item(s) with Issue (attach addi 45 tem Deseription livery Date Incident Details (Click or Tap on the appropriate Check boxes) 5+ te ortncidnt Click op bart cme tex, DELIVERY ISSUES INSTALLATION ISSUES [rRamINGACCEPTANCE ISSUES i ot tiered onsite [arsckages ot completly ined [2 ie not meet eure number oftrining hours 1 Daivered afer 5pm [a Packages ot ert intl [a Trssing checks ao flowed 1 Deiveed ding weekendbaitay [tens installed re define Dieconple delivery ofmsteras andlor E Some ems re mising uipmen [2 Do not have insation equpeneat, Package consis mt sede pop sT-ACCEPTANCE ISSUES [er fund defective 2 ote ise psi: Click or tap hereto et tet DCP Concerns/Problems Encountered 3 ‘Action Taken by the school 6 7 | Reported by Anested by: | School ICT Coordinator infrasiachre Feat ‘SDO’s Action 8 9 | Reviewed by: ted by | ANDREW TORIDIO BT! I 1, PAD, CI Division TFOMer 1 Schools Division Superintenden “Tia Delivery Receipt on ths report Websi deped-sdocagayan,com,ph “Address: Regional Government Center, Carig Sur, Tuguegarao City, 3500 ‘Telephone Nos.: PLDT (078) 377-1065; Globe Landline (078) 255-5317, (078) 255-5318 J Email Address: sdo.casayan(@deped.zov.oh