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The Best Kind of Listening

This document discusses different types and levels of listening. It identifies 11 types of listening including discriminative, comprehension, critical, biased, evaluative, appreciative, sympathetic, empathetic, therapeutic, dialogic, and relationship listening. It also discusses 5 stages of the listening process: receiving, understanding, evaluating, remembering, and responding. Additionally, it outlines 5 depths of listening from false listening to deep listening and describes the characteristics of each. The overall document provides a comprehensive overview of the different aspects of listening as an important communication skill.

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Merwin S. Manucum
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840 views6 pages

The Best Kind of Listening

This document discusses different types and levels of listening. It identifies 11 types of listening including discriminative, comprehension, critical, biased, evaluative, appreciative, sympathetic, empathetic, therapeutic, dialogic, and relationship listening. It also discusses 5 stages of the listening process: receiving, understanding, evaluating, remembering, and responding. Additionally, it outlines 5 depths of listening from false listening to deep listening and describes the characteristics of each. The overall document provides a comprehensive overview of the different aspects of listening as an important communication skill.

Uploaded by

Merwin S. Manucum
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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The Best Kind of Listening (Characteristics:

1. Voluntary. Good listening begins with a willingness to participate completely in a


communicative situation.
2. Purposeful. You choose to listen because of some very good reason/reasons.
3. Motivated. When you have good reasons for listening, you are all keyed up for the activity and
nothing can stop you.
4. Cooperative. You keep quiet and give your wholehearted cooperation when you listen
because you hope for nothing but only the best from the speaker.
5. Critical. You follow the speaker’s ideas carefully and get things clear so that in the end, you may
be able to make intellectual judgments when you evaluate his ideas before responding.

The Importance of Listening:


Listening is assuming greater and greater importance in foreign language classrooms. Listening
is a skill of critical significance in all aspects of our lives – from maintaining our personal relationships,

to get our job, to take notes in class. Regardless of how we’re engaged with listening, it’s important to
understand that listening involves more than just hearing the words that are directed at us. Listening is
an active process by which we make sense of , assess, and respond to what we hear. The listening
process involves five stages : receiving, understanding, evaluating, remembering, and responding

to get our job, to take notes in class. Regardless of how we’re engaged with
listening, it’s important to

understand that listening involves more than just hearing the words that are
directed at us. Listening is
an active process by which we make sense of , assess, and respond to what we
hear. The listening
process involves five stages : receiving, understanding, evaluating, remembering,
and responding.
Active listening is a particular communication technique that requires the listener
to provide
feedback on what he or she hears to the speaker, by way of restating or
paraphrasing what they have
heard in their own word. The goal of this repetition is to confirm what the listener
has heard and to
confirm the understanding of both parties. . Active listening can also involve
paying attention to the
speaker's behavior and body language. This active listening chart shows
three main degrees of
listening : repeating, paraphrasing, and reflecting.

Types of Listening:
1. Discriminative listening - is the most basic type of listening, whereby the
difference between
difference sounds is identified. If you cannot hear differences, then you cannot
make sense of
the meaning that is expressed by such differences. We learn to discriminate
between sounds
within our own language early, and later are unable to discriminate between the
phonemes of
other languages.
2. Comprehension Listening - To comprehend the meaning requires first having a
lexicon of
words at our fingertips and also all rules of grammar and syntax by which we can
understand
what others are saying. Comprehension listening is also known as content
listening, informative
listening and full listening.
3. Critical Listening - is listening in order to evaluate and judge, forming opinion
about what is
being said. Judgment includes assessing strengths and weaknesses, agreement and
approval.
4. Biased Listening - happens when the person hears only what they want to hear,
typically
misinterpreting what the other person says based on the stereotypes and other
biases that they
have. Such biased listening is often very evaluative in nature.
5. Evaluative Listening - or critical listening, we make judgments about what the
other person is
saying. We seek to assess the truth of what is being said. We also judge what they
say against
our values, assessing them as good or bad, worthy or unworthy. Evaluative
listening is also
called critical, judgmental or interpretive listening.
6. Appreciative Listening - we seek certain information which will appreciate, for
example that
which helps meet our needs and goals. We use appreciative listening when we are
listening to
good music, poetry or maybe even the stirring words of a great leader.
7. Sympathetic Listening - we care about the other person and show this concern
in the way we
pay close attention and express our sorrow for their ills and happiness at their joys.
8. Empathetic Listening - When we listen empathetically, we go beyond sympathy
to seek a truer
understand how others are feeling. This requires excellent discrimination and close
attention to
the nuances of emotional signals.
9. Therapeutic Listening - the listener has a purpose of not only empathizing
with the speaker
but also to use this deep connection in order to help the speaker understand, change
or develop
in some way.
10. Dialogic Listening - The word 'dialogue' stems from the Greek words 'dia',
meaning 'through'
and 'logos' meaning 'words'. Thus dialogic listening mean learning through
conversation and an
engaged interchange of ideas and information in which we actively seek to learn
more about the
person and how they think. Dialogic listening is sometimes known as 'relational
listening'.
11. Relationship Listening - sometimes the most important factor in listening is in
order to develop
or sustain a relationship. This is why lovers talk for hours and attend closely to
what each other
has to say when the same words from someone else would seem to be
rather boring.
Relationship listening is also important in areas such as negotiation and sales,
where it is helpful
if the other person likes you and trusts you.
Depth of Listening:
There are several different types of listening, based on how deeply you are
listening to the other
person. If you can identify these, then you can choose which you want to use.
1. False listening - occurs where a person is pretending to listen but is not hearing
anything
that is being said. They may nod, smile and grunt in all the right places, but do not
actually
take in anything that is said.
2. Initial Listening - sometimes when we listen we hear the first few words and
then start
to think about what we want to say in return. We then look for a point at which we
can
interrupt.
3. Selective Listening - involves listening for particular things and ignoring others.
We thus
hear what we want to hear and pay little attention to 'extraneous' detail. 4. Partial
Listening
Partial listening is what most of us do most of the time. We listen to the other
person with
the best of intent and then become distracted, either by stray thoughts or by
something
that the other person has said.
4. Full Listening - happens where the listener pays close and careful attention to
what is
being said, seeking carefully to understand the full content that the speaker is
seeking to
put across.
5. Deep Listening - you listen between the lines of what is said, hearing the
emotion,
watching the body language, detecting needs and goals, identifying preferences
and
biases, perceiving beliefs and values, and so on. To listen deeply, you need a
strong
understanding of human psychology (which this site seeks to give you) and
to pay
attention not just to the words by the whole person.

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