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Project Quality Management

PQM

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112 views

Project Quality Management

PQM

Uploaded by

kakkarsunil
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Project Quality Management

Study Notes

PMI, PMP, CAPM, PMBOK, PM Network and the PMI Registered Education Provider logo are registered marks of the
Project Management Institute, Inc.

© 2012 PMstudy.com. All rights reserved


Points to Note

• Please read Chapter 8 from Project Management Institute, A Guide to the Project
Management Body of Knowledge, (PMBOK® Guide) – Fourth Edition, Project Management
Institute, Inc., 2008 (pages 189 – 214).

• The study notes explain topics that are important for PMP® exam preparation and you can
expect several questions from these topics.

• Pay close attention to all the terms used. It is very important to understand all the concepts
discussed in this chapter.

• Try to relate the concepts to real life examples.

• After reading the study notes, please answer the chapter test questions in this knowledge
area. The chapter questions improve your understanding of the concepts discussed in this
study notes.

© 2012 PMstudy.com. All rights reserved 2


What is Project Quality Management?

• Includes various processes and activities that establish the quality objectives, policies, and
responsibilities so that the project satisfies the requirements for which it was undertaken.

• Addresses both the management of the project and the product of the project.

• The processes related to Quality Management are:

◦ Plan Quality

◦ Perform Quality Assurance

◦ Perform Quality Control

Please refer PMBOK® Guide Fourth Edition, page 191, figure 8-1. This will provide an
overview of the processes related to Project Quality Management.

© 2012 PMstudy.com. All rights reserved 3


Quality

• Quality is defined as the degree to which a set of inherent characteristics fulfill requirements.

• Basic approach to Quality discussed here is intended to be compatible with International


Organization for Standardization (ISO) norms.

• Also compatible with:

◦ Proprietary approaches (e.g. recommended by Deming, Juran, Crosby and others)


◦ Non-proprietary approaches (e.g. total quality management, cost of quality, continuous
improvement, etc.).

• In order to ensure customer’s satisfaction and achieve quality, the project’s deliverables have
to conform to requirements and possess fitness for use (must satisfy real needs).

© 2012 PMstudy.com. All rights reserved 4


Quality Policy

• Overall intentions and direction of an organization with regard to quality.

• Approved by the top management.

• The project team can often adopt “as is” use of the quality policy of the performing organization
for their products.

• Project management team will need to develop a quality policy for the project, if the performing
organization lacks a formal quality policy, or if the project involves multiple performing
organizations (as is the case with a joint venture).

• Project Management team is responsible for ensuring that the project stakeholders are fully
aware of the quality policy.

© 2012 PMstudy.com. All rights reserved 5


Flowchart

• Graphical representation of a process that shows how various process steps are related.

• They show activities, decision points and the processing order.

• During quality planning phase, it assists the project team to foresee quality problems that
might occur.

• Some of the common flowcharting tools and techniques:

◦ Cause and effect diagrams (Ishikawa/Fishbone diagrams)


◦ System or Process Flowcharts

© 2012 PMstudy.com. All rights reserved 6


Quality Management Plan

• Describes how project management team will implement the quality policy

• Is a component/subsidiary plan of the project plan

• Provides inputs to the overall project plan, and includes quality control, quality assurance, and
continuous process improvement approaches for the project

• May be formal or informal, highly detailed or broadly framed, based on the requirements of the
project

• Should be reviewed early in the project to make sure that decisions taken are based on
accurate information (this review would also help reduce cost and schedule overruns caused
by rework)

© 2012 PMstudy.com. All rights reserved 7


Perform Quality Assurance

• Audits the quality requirements and the results from the quality control measurements, to
ensure that relevant quality standards and operational definitions are used.

• May support the project team and the performing organization’s management, the customer, or
other stakeholders not actively involved in the work of the project.

• Provides continuous process improvement thereby improving the quality of all processes
involved, reducing waste and eliminating processes/activities that do not add value.

© 2012 PMstudy.com. All rights reserved 8


Perform Quality Control

• Involves the process to monitor and record results of executing the quality activities to assess
performance and recommend necessary changes.

• Quality control activities identify the reasons for poor process or product quality and
recommend suitable actions to eliminate or rectify them.

• Should be performed throughout the project.

Please note: Project management team should have working knowledge of statistical quality
control, especially sampling and probability, to help evaluate quality control
outputs.

© 2012 PMstudy.com. All rights reserved 9


Tools and Techniques used for
Performing Quality Control
• Cause and effect diagrams

• Control charts

• Flowcharting

• Histogram

• Pareto Chart

• Run Chart

• Scatter Diagram

• Statistical Sampling

• Inspection

• Approved change requests review

It is most likely that some questions may be asked in the PMP Certification exam on tools and
techniques. So, please spend some time to understand them (PMBOK® Guide Fourth Edition
pages 208 – 213).

© 2012 PMstudy.com. All rights reserved 10

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