MKT 111 Res Final Exam
MKT 111 Res Final Exam
SCHOOL OF BUSINESS
DEPARTMENT OF BUSINESS STUDIES
END OF 2019 ACDEMIC YEAR
END OF RESIDENTIAL FINAL EXAMINATIONS
APRIL INTAKE
EXAMINATION TOOLS:
Non-programing Scientific Calculator, Rule, pencil, and pen.
INSTRUCTIONS TO CANDIDATES:
1.) Check that you have the correct Examination paper.
2.) Write all your details on the answer Booklet provided: DO NOT WRITE YOUR NAME.
3.) Write your details on the answer booklet.
4.) There are a total of six (6) questions with two sections in this paper; section A and B.
5.) Section A is compulsory. Answer all
6.) Section B has five (5) questions. Answer any three (3) in any order.
7.) Write the Question numbers clearly on your answer booklet for each question you have answered.
8.) Begin each Section and question on a new page of your answer booklet.
9.) Books, files, phones or any foreign materials not permitted by the Invigilators are not allowed in the
Examination room.
10.) No form of communication is allowed during the Examination.
11.) Any candidate found violating 9 and 10 above will be disqualified from the Examination.
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SECTION A: ANSWER ALL
QUESTION 1 (20 marks)
i. Which element of the marketing mix includes the distribution of products?
a. Product b. Price c. Place d. Promotion
ii. To be ethically effective, marketing plans must be
a. honest and truthful b. flexible enough to contain differences of opinion c. varied according to management
responsibility level d. substantially different from compliance requirements
iii. A __________is a document that communicates a marketing strategy for an offering.
a. research paper b. market plan c. mission statement d. annual report
iv. In a SWOT analysis, SWOT stands for
a. strategies, weaknesses, obligations, threats b. strengths, weaknesses, opportunities, threats c. strengths, work
requirements, opportunities, time d. strategies, worth, obligations, time
v. _________________ are especially useful to marketers.
a. Age, income, gender b. Location, locomotion, liberation c. Profitability, reliability, predictability d. Proactivity,
reactivity, alacrity
vi. What term is used to describe when a customer purchases a product with no planning or forethought?
a. Extended problem solving b. Impulse buying c. High-involvement purchasing d. Evaluation implementation
vii. What type of segmentation is the primary starting point for most marketers?
a. Psychographic b. Use-pattern c. Demographic d. Cultural
viii. Which of the following is a key function of “positioning” in marketing campaigns?
a. To provide a reason why the customer should buy the product. b. To divert the customer's attention from the
product’s flaws. c. To override the customer’s previous mindset. d. To distract the customer from considering a
competitor’s product.
ix. _________ is defined as the variety of marketing communications an organization utilizes.
a. Promotional mix b. Personal selling c. Advertising d. Publicity
x. _________________ are especially useful to marketers.
a. Age, income, gender b. Location, locomotion, liberation c. Profitability, reliability, predictability d. Proactivity,
reactivity, alacrity
xi. Raw data transforms to information when
a. it is calculated b. a manager is aware that it exists c. it becomes useful d. a manager looks at it
xii. Define marketing (1mark)
xiii. What is a market offering? (1mark)
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QUESTION 4 (20 marks)
a) It is important for every business to plan for its business portfolio by conducting what is known as portfolio analysis
(the process by which management evaluates the products and businesses that make up the company). Under the
BCG matrix of portfolio analysis, briefly explain with the help of a diagram what is meant when strategic business
units (SBUs) are; Stars, Question marks, cash cows and Dogs. (10 marks)
b) Define marketing mix and list and briefly explain the 4Ps of the marketing mix. (10 marks))
QUESTION 5 (25 marks)
a) Explain how companies identify attractive market segments and choose a market targeting strategy. (8marks)
b) What is a product life cycle (2marks)
c) Enumerate the stages of Product Life Cycle. (10marks)
QUESTION 6 (25 marks)
a) What are the factors which influence the Consumer Behaviour in the purchase of a product? (10marks)
b) Define Marketing and discuss its significance in the Modern World (10marks)
Explain in detail the paradigm shift from barter system to complex marketing.
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