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Hardik EcommerceOps 3.5yrs

Hardik Gupta is an E-Commerce Operations Specialist based in Gurgaon, India with over 3 years of experience. He has skills in project management, brand management, supply chain management, and inventory management. Currently he works as an Assistant Manager at Purplle.com, and has previously worked at Flipkart and Eshopbox Ecommerce in roles such as Team Lead, Senior Supply Chain Analyst, and Operations Executive. He holds an MBA in Operations and International Business from Fortune Institute of International Business.

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90 views2 pages

Hardik EcommerceOps 3.5yrs

Hardik Gupta is an E-Commerce Operations Specialist based in Gurgaon, India with over 3 years of experience. He has skills in project management, brand management, supply chain management, and inventory management. Currently he works as an Assistant Manager at Purplle.com, and has previously worked at Flipkart and Eshopbox Ecommerce in roles such as Team Lead, Senior Supply Chain Analyst, and Operations Executive. He holds an MBA in Operations and International Business from Fortune Institute of International Business.

Uploaded by

The Cultural Committee
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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HARDIK GUPTA

GURGAON, HARYANA | 9407166676 | Hardik17gupta@gmail.com

Multi-faceted E-Commerce Operations Specialist with 3.5 years experienced with solid history of
managing brands, streamlining projects, order and vendor Management. Reliable and results-driven
supply chain analyst delivering stellar aptitude, superb people skills, and reputation for organization

SKILLS
 Ability to follow-through on deliverables and pay  Issuing and guiding quality matrix guideline
attention to multiple projects and deadlines
 Project Management  WMS - Uniware
 Brand Management & CRM  Ecommerce Channel Management
 Customer Service  Supply Chain Management
 Inventory Management  Team Building and Performance Management
 Inventory Audit  MS office

WORK EXPERIENCE
Purplle.com August’20-Present
Assistant Manager – Operations

Flipkart.com June’20-August’20
Team Lead – Operations
 Involved in managing complete inward and outward operations.
 Engaged in the process drive through performance.
 Monitor team performance and reports on matrix.
 Responsible of daily escalation related to stock for ITC and Dabur.

Eshopbox Ecommerce Pvt Ltd February’19-June’20


Senior Supply Chain Analyst
 Responsible for strategic supply chain management with a focus on process improvement, streamline forecasting, turn
Improvement and operational excellence for different facilities.
 Introduced SOP for effective inbound and outbound operations and analyze supply bottlenecks.
 Managing order flow and process management for channels.
 Setting up client meetings, understanding targets and requirements and manage projects to define the roadmap for client
success factor.
 Stakeholder Management for 30 plus accounts.
 Engages in brands for meeting the expectations and perform audit for On-Boarded merchants.
 Engage in cataloging, product listing for successful drive through performance on channels.
 Define parameters for categories like apparel, footwear, accessories, jewelry, and beauty products.
 Responsible of issuing purchase orders while applying analytics to reduce overstock issues, ensuring customer satisfaction.
 Collaborate with vendors and transportation teams to ensure efficient and on-time shipment of all materials.
 Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.

Eshopbox Ecommerce Pvt Ltd February’18- February’19


Operations Executive

 Provided first level support to the end-user regarding reporting, issue resolution, and monitoring.
 Built and strengthened relationships across functional leadership areas to keep operational plans interconnected and
effective.
 Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
 Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and
maximize business operational efficiency.
 Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
 Coordinated daily work strategies, following oral and written instructions to properly move and ship products.

Air Asia April’17- June’17


Operations Intern
Export and Import procedure of Air Asia at International Cargo Terminal, IGI Airport.

 Developed understanding of standard operation procedure of Air logistics, appointed taking export orders, scheduling

bookings and tracking import orders

 Incorporated documentation process and coordinated with the agents to handle cargo on time.

 Analyzed turnaround time at every step & ensure cargo arrival/dispatch be on time.

EDUCATION
Fortune Institute of International Business, Delhi June’16-April’18
MBA : Operations and International Business

DAVV University, Indore


BBA: Operations and Foreign Trade June’13-April ‘16

Gujrati Samaj A.M.N. School, Indore


June ‘12-April ‘13
High School

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