IT Services

GCCP(Global Customer Contact Portal) Project

DHL Messaging Gateway

Maintenance Requirement Statement (MRS)

Doc. Ref: 535209652.docx

Version: 0.3
Status: Draft
Author Rakkammal R
Last Updated by: Rakkammal R
Last Updated on: 29th July 2021
Approved by: See document history

DHL PROPRIETARY AND CONFIDENTIAL

DHL Messaging Gateway
Maintenance Requirement Statement (MRS)

Version History

Revision Release Date Updated by Remarks/Comments Status

th
0.1 26 July 2021 Rakkammal Rakkappan First Draft Draft
th
0.2 28 July 2021 Rakkammal Rakkappan Second Draft Draft
0.3 29th July 2021 Rakkammal Rakkappan Thrid Draft Draft

Document Reviewed By

Version Review Date Organization Reviewer Name Remarks/Comments

0.1 26nd July 2020 ITS Yau Han Min

0.2 28nd July 2020 ITS Yau Han Min

0.3 29nd July 2020 ITS Yau Han Min

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DHL Messaging Gateway
Maintenance Requirement Statement (MRS)

Distribution List

Name Department/ Location Role Action/Information

Amritha Shetty Express Director, Customer Operations Review & Approve
Express Senior Customer Operations Relationship Review & Approve
Aditya Sriram Kumar
Manager
Greg Pilkington Head of Global Customs Programs
Express Review & Approve
Steve Whorf Express Senior Director Review & Approve
Pankaj Pund BuIT Principal Solution Architect, Global BIT Review & Approve
Ashwin Gawli BuIT Sr. System Specialist (Messaging & Review & Approve
Integration), Global BIT
Jatin Sheth BuIT ESS Domain Director Review
Ali Kerim Catalkaya BuIT Program Manager Review
Adrian Jordan BuIT DCE Deployment Manager Europe Review
Ahamed Shiraz Faiz BuIT Head of Sub Domain Clearance and Review
gateway
Boey Kok Wai BuIT Global Domain Director Review
Wilson Kirubakaran BuIT Infrastructure Products Manager Review
Karthik Sekar BuIT Application Manager Review
Simon Tetley BuIT Enterprise Architecture Review
Sammy Madasamy BuIT Global Head of Network Operations Review
Domain
Wong Kee Lang IT Services Head of SD Network Operations, Solution
Review
Delivery
Chua Soo Yaw IT Services Head of Sub Domain Clearance and
Review
gateway
Leong Jun Xian IT Services CCRE Solution Architect Review
Wong Mun Kit IT Services Team Manager Review
Jason Sin Kar Lim IT Services Technical Lead Review
Lee Kuen Chu IT Services Project Manager Information
Teoh Tee Hui IT Services CCRE Consultant Information
Levin Lee Yang Sheng IT Services ESB Consultant Information
Manikandan MP IT Services Software Engineer Information
Mak Kit Tshung IT Services Software Engineer Information
Soumen Halder IT Services Solution Support Information
Fadzli Idzwan Bin Feizal IT Services Solution Support Information
Vignesh Balasubramanian ITS – Solution Delivery GCCP Solution Architect Review
Ikin Othman ITS Solution Delivery DMG Project Manager Information
Saravanan Nagalingam ITS Solution Delivery Team Manager, SD EXP DMG/PRIME Information
Yau Han Min ITS – Solution Delivery DMG Principal Consultant Information
Wong Chee Kin ITS – Solution Delivery DMG Senior Software Engineer Information
Dinesh Seeram ITS – Solution Delivery DMG Senior Software Engineer Information
Naveen Perarapu ITS – Solution Delivery DMG Associate Software Engineer Information
Anuar Mansor ITS – Solution Support DMG Solution Support Manager Information
Mohd Zaiham Aman DMG Principal Application Support Information
ITS – Solution Support
Specialist
DMG Principal Application Support
Busyra Samsudin ITS – Solution Support Information
Specialist

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DHL PROPRIETARY AND CONFIDENTIAL
DHL Messaging Gateway
Maintenance Requirement Statement (MRS)

Table of Contents
1. INTRODUCTION............................................................................................................ 5
1.1 BACKGROUND........................................................................................................................ 5
2. SYSTEM REQUIREMENTS...........................................................................................6
2.1 REQUIREMENT....................................................................................................................... 6
2.1.1 Convert SDCM v2 to JCM v12......................................................................................... 6
2.2 TRANSPORT MECHANISMS...................................................................................................... 7
2.3 MESSAGE ENCODING AND LIMITATIONS...................................................................................7
2.4 DATA CLASSIFICATION............................................................................................................ 7
3. NON-FUNCTIONAL REQUIREMENTS..........................................................................8
3.1 GENERAL NON-FUNCTIONAL REQUIREMENTS...........................................................................8
3.1.1 Product Specific Non-Functional Requirements..............................................................8
3.1.2 Development Specific Non-Functional Requirements......................................................8
3.1.3 Operations Specific Non-Functional Requirements.........................................................8
APPENDIX A: GLOSSARY OF TERMS...............................................................................10

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Maintenance Requirement Statement (MRS)

1. Introduction
1.1 Background

There has been a constant increase in the need to contact customers for missing mandatory information,
delaying the completion of customs’ declaration. This increase was due to:
• Increase in B2C volume
• Focus on undervaluation for proof of purchase
• VAT 2021 changes (changes in the usage of generic data elements)
• Brexit (new clearance requirements)

Cross-references

Document ID Document Name Version

153511- Customs Customer Contact Portal BRS v13.0 V13

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Maintenance Requirement Statement (MRS)

2. System Requirements
The summary of requirement that needs to be built in DMG is as below:

2.1 Requirement

2.1.1 Convert SDCM v2 to JCM v12

 DMG currently receives SDCM v2 XML from DCVS.

 For shipment details needed by CCRE, DMG will:

o Query STAN & enrich the shipment detail with the shipment transaction type
classification
*Note: STAN query in DMG is an interim solution. Once DCVS is able to produce the
same information, this querying component will be removed.
o Convert SDCM v2 into JCM v12

 The converted JCM v12 will be sent to CCRE via MQ.

 Fields that can be used for routing & filtering purposes are listed in the table below:

Field Name SDCM Fields

Shipment Origin Service Area ShpPcdDetailsMsg/Bd/Shp/OrgSrvACd
Shipment Origin Country Derived based on Origin Service Area
Shipment Origin Region Derived based on Origin Service Area
Shipment Origin Facility ShpPcdDetailsMsg/Bd/Shp/OrgFcCd
Shipment Destination Service Area ShpPcdDetailsMsg/Bd/Shp/DstSrvACd
Shipment Destination Country Derived based on Destination Service Area
Shipment Destination Region Derived based on Destination Service Area
Shipment Destination Facility ShpPcdDetailsMsg/Bd/Shp/DstFcCd
ShpPcdDetailsMsg/Bd/Shp/GI/@SrcUpdSrvaCd
Else
Generating Service Area ShpPcdDetailsMsg/Bd/Shp/GI/@SrcSrvaCd
Generating Country Derived based on Generated Service Area
Generating Region Derived based on Generated Service Area
Generating Facility ShpPcdDetailsMsg/Bd/Shp/GI/@SrcUpdFcCd
ShpPcdDetailsMsg/Bd/Shp/GI/SrcUpdAppCd
Else
Source Application Code ShpPcdDetailsMsg/Bd/Shp/GI/SrcAppCd
ShpPcdDetailsMsg/Bd/Shp/GlProdSrvCd
WHERE
Product Code ShpPcdDetailsMsg/Bd/Shp/GlProdSrvCd/GlProdSrvClssCd ='P'
VALID State ShpPcdDetailsMsg/Bd/Shp/St/StCd[TyCd='VAL'] = 'VALID'
VERIF State ShpPcdDetailsMsg/Bd/Shp/St/StCd[TyCd='VER'] = 'VERIF'
ACTIV State ShpPcdDetailsMsg/Bd/Shp/St/StCd[TyCd='ACT'] = 'ACTIV'
Derived based on existence of Service Code “PL” and merge status is
OCR Flag “DTMRG”

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Maintenance Requirement Statement (MRS)

Flow diagram:

2.2 Transport Mechanisms

 Transport Mechanism between DCVS,CCRE and DMG will remain as IBM Web Sphere MQ.
 Query from DMG to STAN will be via HTTP request.

2.3 Message Encoding and Limitations

 All messages size are limited to 100Mb (IBM WebSphere MQ limitation)
 DMG is an asynchronous infrastructure and sequence of messages cannot be guaranteed in
cases where messages are very close to each other
 DMG individual POP servers do have reboot downtimes of a maximum of 15 minutes per
region at different weeks
 DMG stores audit data for 15 days. No automatic resubmission capabilities are built into DMG

2.4 Data Classification

 All data processed by the requirements above are classified as restricted.

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DHL PROPRIETARY AND CONFIDENTIAL
DHL Messaging Gateway
Maintenance Requirement Statement (MRS)

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DHL PROPRIETARY AND CONFIDENTIAL
DHL Messaging Gateway
Maintenance Requirement Statement (MRS)

3. Non-Functional Requirements
3.1 General Non-Functional Requirements

3.1.1 Product Specific Non-Functional Requirements

3.1.1.1Availability & Reliability Requirements

 All DMG components will remain as it is today.

3.1.1.2Performance & Resource Requirements

 There is no change in existing input & output volumes.
 There will be additional internal volume within DMG for query STAN & JCM v12 conversion
before the data out to CCRE, which will be hosted in both AP & EU.
 The current DMG AP & EU infrastructures are sufficient to cater for this requirement.

3.1.1.3Error Handling
 No change to existing DMG error logging strategy. All failed messages will be in error logs.

3.1.1.4Security Requirements
 All DMG components will remain as today.
 Communication between DCVS, CCRE and DMG will remain as IBM MQ.

3.1.2 Development Specific Non-Functional Requirements

3.1.2.1Deliverables
 The following documentation will be provided:
o Maintenance Requirement Specifications
o Release Notes

3.1.2.2Introduction into Operation/Deployment of the Solution

 All DMG components will remain as it is today.

3.1.3 Operations Specific Non-Functional Requirements

3.1.3.1Resource Requirements
 No change to existing DMG setup.

3.1.3.2Hardware to be Used
 Existing DMG hardware.

3.1.3.3Software to be Used
 This section states all the software/frameworks used to support the requirements:

# Environment / Frameworks Software License Remark/Purpose

1 IBM ACE V11.0.x Licensed Message Translator
2 IBM WebSphere MQ V9.x Licensed To serve as point of input and output for clients to
DMG
3 Oracle Database 19c Licensed Configuration of Routing and Static Reference Data
4 JMQI V1.5.x N/A Custom built software for transferring Files to
Queues and vice-versa
5 Java Development Kit 1.8.0_221 N/A Required by JMQI

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DHL PROPRIETARY AND CONFIDENTIAL
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Maintenance Requirement Statement (MRS)

3.1.3.4Deployment Related Requirements

 Refer to RTP plan document.

3.1.3.5Backup & Recovery

 No change to existing DMG production implementation.

3.1.3.6Support
 No additional RUN cost is required for DMG to support these changes.

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Maintenance Requirement Statement (MRS)

Appendix A: Glossary of Terms

Name Description
DMG DHL Messaging Gateway
DCVS Data Capture Validation Service
CCRE Custom Customer Rules Engine
STAN Shipment Type Analytics

Mapping Document:

Mapping_Details_G
CCP.xlsx

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DHL PROPRIETARY AND CONFIDENTIAL