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Custo Screen 300 / 400 - Error Codes: Service Manual

This document provides a list of error codes, causes, and possible solutions for the custo screen 300/400 blood pressure monitors. It includes error codes from E02 to E69 with descriptions of potential issues such as low batteries, pressure sensor errors, circuit board issues, and other technical problems. Solutions range from replacing batteries, reapplying the cuff, and formatting SD cards to returning the device to custo med for service or repair.

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Hari Karki
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3K views3 pages

Custo Screen 300 / 400 - Error Codes: Service Manual

This document provides a list of error codes, causes, and possible solutions for the custo screen 300/400 blood pressure monitors. It includes error codes from E02 to E69 with descriptions of potential issues such as low batteries, pressure sensor errors, circuit board issues, and other technical problems. Solutions range from replacing batteries, reapplying the cuff, and formatting SD cards to returning the device to custo med for service or repair.

Uploaded by

Hari Karki
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Service Manual

custo screen 300 / 400 - Error Codes

custo screen 300 / 400 - Error Codes

SHB-0067 - DK-1428

Version 001 - 16.12.2014


Service Manual
custo screen 300 / 400 - Error Codes

List of Error Codes, causes and possible solutions:


from Firmware 12.0

Error Code Cause Solution

E02 Error during read / write of the time Insert new batteries and switch on the de-
because internal GoldCap is dis- vice. After a few seconds the device is
charged ready to start.

E03 No synchronisation of the pressure Remove cuff from device and retry.
sensors If the error still exists, return the device to
custo med service.

E04 BP values limit exceeded No device error

E05 Pressure release rate outside the Pressure bleeding valve defective
specified limits

E06 Disturbed measurement Too many movement artifacts, cuff is


slipped or too loose

E07 Not in use

E08 Power voltage too low Insert new batteries, or battery contacts
oxidized or dirty

E10 - E11 Difference in pressure between inside Remove cuff from device and retry.
and outside tube is too high If the error still exists, return the device to
custo med service.

E17 Pressure increase too slow, leak in the Cuff is leaky or too loose
system Valve is leaky or defective
Tubes leaky
Pump defective

E18 Pressure increase too fast Cuff tubes creased or blocked

E19 Pressure release time too long Cuff tubes creased


Valve defective
Return the device to custo med service if
the error occurs more than once during a
measurement.

E21 - E24 Error during determining diastole Too weak oscillations


Cuff incorrectly applied or slipped
Do not move the arm!

www.customed.de | SHB-0067 - DK-1428 | Version 001 - 16.12.2014

Page 2
Service Manual
custo screen 300 / 400 - Error Codes

E25 - E28 Error during determining systole Systole above maximum pressure
Cuff incorrectly applied or slipped
Do not move the arm!

E29 - E32 Circuit board error Return the device to custo med service

E33 - E36 SD card not readable / writable Format SD card with your PC (FAT) or use
(screen 400 only) another SD card. Retry the procedure.
If the error still exists, return the device to
custo med service.

E38 - E45 Circuit board error Return the device to custo med service

E46 Pressure sensor 1 defective Return the device to custo med service

E47 Pressure sensor 2 defective Return the device to custo med service

E48 - E49 RTC module defective Return the device to custo med service

E50 - E64 Error in pressure system / pump Return the device to custo med service
Safety valve defective
Pressure sensors defective

E65 - E67 Switched off by safety controller Return the device to custo med service if
the error occurs more than once during a
measurement.

E68 Receiving data by radio module dis- Return the device to custo med service
turbed
(screen 400 only)

E69 Radio module defective Return the device to custo med service
(screen 400 only)

NOTE:

If you send a device for calibration or repair to custo med service please enclose the cuff that has been in
use with this device.

www.customed.de | SHB-0067 - DK-1428 | Version 001 - 16.12.2014

Page 3

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