T-Bytes IT Shades

Engage & Enable

Platforms & Applications

July Edition 2021
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singular aim of engaging and of latest data points and publicly announcements in this document.
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Table of Content s

1. Financial, M & A Updates...................................................................................................................................1

2. Solution Updates..................................................................................................................................................5

3. Rewards and Recognition Updates...................................................................................................................10

4. Customer Success Updates................................................................................................................................21

5. Partnership Ecosystem Updates.......................................................................................................................32

6. Environment & Social Updates........................................................................................................................50

7. Miscellaneous Updates......................................................................................................................................51

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 IT Shades
Engage & Enable

Financial, M & A Updates

Platforms & Applications Industry

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Financial, M&A Updates
Descartes Acquires GreenMile IT Shades
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Description Executive Commentary

Descartes Systems Group the global leader in uniting “GreenMile has built a great business by focusing on the unique

logistics-intensive businesses in commerce announced that it has challenges faced by retail food and beverage distribution

acquired GreenMile, a leading provider of cloud-based mobile route companies,” said EVP Commercial Operations at Descartes. “Their

execution solutions for food, beverage, and broader distribution mobile applications are used by drivers around the world to

verticals. GreenMile’s highly scalable mobile route execution improve their

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solutions have been built with unique capabilities to serve the global to enhance customer service. The platform is complemented with
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distribution industry. Customers benefit from a next-generation advanced analytics and delivery performance management tools to

platform that incorporates machine-learning to continually improve provide managers in the field and corporate leadership with a

service and travel time standards. GreenMile’s innovative solutions comprehensive view of field operations. When combined with

are used by some of the world’s largest food and beverage companies Descartes’ advanced route optimization tools, we believe it

to digitize final-mile delivery processes, thereby eliminating paper presents a compelling proposition to help distributors improve their

from the supply chain, increasing efficiencies and improving customer final-mile delivery operations.”

satisfaction.
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Financial, M&A Updates
IFS Acquires Customerville IT Shades
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Description Executive Commentary

IFS, the global cloud enterprise applications company, announce that it CEO of Customerville, commented: “Our goal at Customerville is to

has acquired Customerville. Design-Driven Feedback™ technology show companies they can own the narrative and go beyond emailing

provider, Customerville, is an award-winning feedback platform that dry reports this is a fundamental shift for companies looking to

elevates feedback and listening across the entire customer journey, deepen their understanding of the customer journey and make smarter

blending technology, design, and behavioral science to emulate how decisions. With
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IFS we saw a meeting of minds in the desire to create
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people naturally share and respond to feedback. IFS has a a mechanism that would enable businesses to embed surveys into
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long-established relationship with Customerville with the tool deeply their own customers’ journeys.” Israel added “IFS is committed to

entrenched in its own VoC program. The customer sentiment analysis enabling customers to deliver amazing Moments of Service and we

and the really unique view of the intelligence Customerville brings to love the team’s passion for creating great experiences. Customerville

IFS has played a significant part in how IFS has developed its services, fits right into that mindset and is a natural extension of IFS’s

how it developed IFS Cloud, and is continuing to shape its customer Life proposition and we look really forward to our joint successes."

Cycle Experience program and culture.

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Financial, M&A Updates
MRI Software Acquires Findspace, an Integrated Marketing Solution for the IT Shades
Commercial Real Estate Market Engage & Enable

Description Executive Commentary

MRI Software, a global leader in real estate technology, has “In 2020, we joined MRI’s Partner Connect program because the

acquired Findspace™, an intuitive marketing and leasing platform two companies shared an open-and-connected approach,” says

for commercial real estate. Based in Toronto and founded in 2009, president and CEO of Findspace. “Like MRI, Findspace has a

Findspace Inc. has a marquee customer base that includes 40% of ‘clients-first’ philosophy that prioritizes flexibility and choice.
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the top 25 owners and managers in the Canadian market. Findspace That philosophy has enabled our clients to create unique branded
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enables clients with portfolios that range from 250,000 to over 45 experiences through every step in the lead-to-lease process.”
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million square feet to fill open space faster and differentiate their

businesses through a modern and easy-to-deploy platform. The

solution provides real-time, integrated space listings for websites

while supporting marketing efforts with visually appealing branded

content and collateral.

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Financial, M&A Updates
ServiceMax Acquires LiquidFrameworks to Advance Field Service Management IT Shades
Solutions In the Energy Sector Engage & Enable

Description Executive Commentary

ServiceMax, the leader in asset-centric field service management announced it has “ServiceMax is committed to doing all we can to help companies keep critical

signed a definitive agreement to acquire LiquidFrameworks, a leading mobile field assets — and the world — running. Strengthening our customer offerings in the

operations management solutions company, specializing in the energy industry, from energy sector is core to that commitment,” said CEO, ServiceMax. “Combining

Luminate Capital Partners, a private equity firm investing in growth and enterprise ServiceMax’s modern field service platform with LiquidFrameworks’ industry

software companies. The acquisition enables ServiceMax to expand its field service expertise better equips us to provide oil and gas companies with the tools they

management solutions to meet the unique challenges of the energy sector. As the need to ensureLorem
consistent, reliable service and maximize asset performance.”
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market continues to pressure the oil and gas industry to become more capital consec-
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efficient, oilfield service providers must transform their legacy field operations

management processes to digital systems. Whether working long rotations on an

offshore platform with limited connectivity or turnarounds in a refinery, Field

Technicians in this industry are responsible for delivering service to the customer

along with operating new digital systems aimed at maintaining assets, improving

productivity, and growing revenue. The acquisition will better position ServiceMax

to meet the demand for digital service execution in this industry while expanding

ServiceMax’s product portfolio and go-to-market channels.

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 IT Shades
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Solutions Updates
Platforms & Applications Industry

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Solution Updates
ESO Launches ESO Inventory for EMS Agencies and Fire Departments
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Solution Descriptio n

ESO, the leading data and Software Company serving emergency medical services (EMS), fire departments, hospitals, and state

EMS/trauma offices announced ESO Inventory, its modern, cloud-based inventory management platform to help EMS agencies and fire

departments quickly and easily manage disposable supplies and medications. ESO Inventory fully integrates with ESO EHR and other
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Key Highlights of ESO Inventory include:

• ePCR Integration: Integrated workflows allow for seamless inventory automation. EMS provider’s record interventions and

medication administered in an ePCR and ESO Inventory will pre-populate used supplies.

• Expiration Prevention: ESO Inventory flags aging medications in specific locations so you can transfer and use them before they

expire. Any medications that do expire are automatically flagged.

ESO Inventory gives field providers a single place to record rig stock checks, review supplies used on calls, and restock their vehicle.

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Solution Updates
Druva Launches Industry’s First MSP Program with the Simplicity, Security,
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and Scale of a SaaS platform Engage & Enable

Solution Descriptio n

Druva Inc., the leader in Cloud Data Protection and Management announced the launch of its new Managed Service Provider (MSP) program. Part

of the Druva Compass Partner Program, the new program is designed to empower MSPs and accelerate their customers’ cloud transformation with

a resilient, simplified data protection service. Over the last 12 months, enterprises have accelerated and expanded the shift of operations to the

cloud and according to a recent survey by Gartner, Inc., 68 percent of global respondents indicate that their organizations plan to increase spending
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on cloud computing in the next year.* MSPs are increasingly relied upon to help customers navigate these challenges, reduce operational
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complexity, and eliminate costly hardware. However, current data protection offerings demand significant infrastructure, requiring MSPs to make

capital investments, manage complex environments, delay sales cycles, and compress operational margins. Druva’s new MSP program brings

partners a SaaS-based delivery model which offers a zero-touch onboarding experience and no infrastructure to maintain. Instead, MSPs can now

help customers thrive through their cloud journey while accelerating sales cycles, improving time to revenue, and maintaining high, recurring

margins. The purpose-built service center console brings partners the ability to manage unique service levels with customizable plans, gain detailed

visibility into storage consumption across customer accounts, and review customer health in real-time. Only Druva’s MSP program offers partners

the opportunity to become high value cloud consultants while delivering industry-leading cloud data protection.
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Solution Updates
Greenhouse Launches Job Ad Market to Boost Sourcing Strategy
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Solution Descriptio n

Greenhouse, the hiring software company introduced Job Ad Market, a new functionality that offers customer’s instant access to

thousands of global job boards from within Greenhouse. Users save time while sourcing and receive data-driven recommendations

to find high-quality candidates across large and niche job boards. Since January 2021, companies have increased their hiring by over
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35% and the competition for talent remains a priority. The Greenhouse Job Ad Market now offers recruiting teams a way to target
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qualified job seekers where they're most likely to be searching. The ability to access a global portfolio of over 1,000 job boards from

within the Greenhouse ATS increases the speed and ease with which recruiters can post jobs and source candidates. Using the

Greenhouse Job Ad Market, recruiting teams are provided recommendations that help identify the best source for candidates. For

specialist roles the ability to leverage recommendations is especially powerful, removing the previous barrier of time-consuming

research and administrative process of posting one-off jobs across a smaller number of niche job boards. With more knowledge in

hand, recruiting teams are empowered to spend job ad budgets more effectively and gain more insight into success through sourcing

data available in Greenhouse.

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Solution Updates
Infor Launches New Interoperability Solution for Healthcare Industry
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Solution Descriptio n

Infor, the industry cloud company announced its FHIR Server, the company’s vision for helping healthcare organizations better leverage and

analyze their data. Built on the latest web technologies, Infor FHIR Server is one of the most advanced, modern, and scalable FHIR servers

commercially available. With this new application, organizations can extend their electronic health records (EHR) and clinical systems’ Fast

Healthcare Interoperability Resource (FHIR) and application programming interface (API) capabilities beyond their current limited support,
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streamline care coordination by providing needed information to providers and patients, and expedite their organization’s digital transformation
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while utilizing existing clinical systems connected to an innovative FHIR-based ecosystem. Healthcare data is siloed in legacy systems that lack

connectivity to innovative healthcare solutions. Infor’s FHIR Server is built on the HL7 FHIR standard and makes data available using the modern

API to store and exchange data. The new solution allows healthcare organizations to take advantage of digital innovations and engagement by

enabling users to use FHIR the way they choose. This also includes regionalized support since HL7 FHIR is an international standard that is meant

to be customized at regional levels. Individual regions can customize their own needs of FHIR through implementation guides, which include

profiles and extensions. And, implementation guides, such as DaVinci and US Core, are preloaded. Infor Cloverleaf FHIR Server also has other

features such as SMART on FHIR support, data provenance, audit logging, and encryption capabilities included by default.
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Solution Updates
MRI Software Launches Workplace Central to Enable Safe, Flexible and
IT Shades
Efficient Return to Work Engage & Enable

Solution Descriptio n

MRI Software, a global leader in real estate solutions, announces the launch of MRI Workplace Central, a comprehensive solution

that empowers businesses to manage the return of their workforce to the office and other workspaces. The workplace management

offering allows property and facility managers to gain visibility across all facets of the commercial sites they operate to ensure they
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are well-run and safe. MRI Workplace Central provides a wide-ranging set of applications to help organizations bring people together
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as a team while ensuring their wellbeing. Its components include:

• Space planning – to help organizations understand and prepare to meet evolving workspace needs as COVID restrictions are lifted

• Scheduling/room and desk booking – emerging as a priority for businesses, with 54% of respondents indicating they will be

converting to or expanding hot-desking, according to global research conducted by MRI and real estate professional association

CoreNet Global

• Space utilization – ongoing evaluation of space usage, allowing for strategic adjustment as needs change over time

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Rewards & Recognition Updates

Platforms & Applications Industry

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R & R Updates
Amdocs Recognized with Amazon Web Services Global Public Sector IT Shades
Partner Award Engage & Enable

R&R Description

Amdocs a leading provider of software and services to communications and media companies announced that it was named as a 2021 Global

Amazon Web Services (AWS) Partner Network (APN) Public Sector Partner Award winner for its CES suite. The AWS Global Public Sector

Partner Awards recognize leaders in the channel playing a key role helping customers drive innovation and build solutions using AWS Cloud

technology. Amdocs won for their next-generation cloud-native CES portfolio, which allows communications service providers (CSPs) a safe and

rapid path to the cloud and the ability to move from legacy systems to a leading micro services-based suite built on the Amdocs Microservices360

foundations. This suite is leveraging AWS native services, such as the managed database service, Amazon Aurora, and managed Kubernetes

service, Amazon EKS, that provide the agility and flexibility needed to deliver a state-of-the-art customer experience, as well as optimized and

improved total cost of ownership (TCO). Amdocs previously announced a strategic collaboration with AWS to accelerate the telecommunication

industry’s move to the cloud. Amdocs also recently acquired Sourced Group, a leading global technology consultancy specializing in large-scale

cloud transformations for sophisticated, high-end enterprises in financial services, communications and others, further strengthening Amdocs’

capabilities. Amdocs, along with the other award winners, will be recognized at a special online event hosted by theCUBE on June 30. To learn

more about Amdocs’ offering, register to attend The AWS Public Sector Partner Awards 2021 on theCUBE.
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R & R Updates
Anaplan ranks as 2021 “Customer’s Choice” for financial planning on IT Shades
Gartner Engage & Enable

R&R Description

Anaplan was named as the “2021 Customer’s Choice” for cloud-based financial planning and analysis solutions on Gartner’s Peer Insights.

Peer Insights is Gartner’s peer-driven ratings and review platform for enterprise IT solutions and services, which covers over 300+ technology

markets and 3,000 vendors. Every review is verified before publishing to ensure that only completely authentic insights are represented on

their website. According to the posted reviews, Anaplan users appreciated the platform’s ease of use, the service and support the comes along

with purchase, and the product’s overall capability. Here are just a few of the things our valued customers had to say:

• Anaplan is a world-class Connected Planning tool that enables end-to-end solutions for otherwise disparate and/or broken processes.”

• “Anaplan has been excellent to work with. They have continually demonstrated flexibility and patience in working through the

complexities of my company. The breadth of their customer community and planning experience and knowledge across industries has

particularly helped us develop our vision for Connected Planning.”

• “The Anaplan product overall is excellent. It’s incredibly flexible and easy to implement and use. Great service and support. The company

is continuously improving the product’s features and functionality by listening to what their customers need. “
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R & R Updates
Blackline Named to the Software Report’s 2021 Top 100 Software IT Shades
Companies List Engage & Enable

R&R Description

BlackLine, Inc. has been named a Top 100 Software Company for 2021 by The Software Report, a leading source for

market research and insights, corporate activity, executive news and business happenings related to the software and

SaaS (software-as-a-service) sectors. BlackLine took the No. 20 spot on the 2021 list alongside such powerhouses as

Microsoft, Salesforce, ServiceNow and Workday. Awardees were selected based on nominations from industry

professionals as well as company customers. Each company was thoroughly evaluated across a number of criteria

including software product quality, management team caliber, organizational culture, company growth and overall

company evolution, among other factors. BlackLine was recognized by The Software Report as an industry leader with

impressive customer and partner rosters on track to further penetrate the combined $28 billion opportunity in the

financial close and accounts receivable automation markets.

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R & R Updates
Highjump Named To Sdce 100 Top Supply Chain Projects For 2020 IT Shades
Engage & Enable

R&R Description

HighJump, part of Körber, the global supply chain technology leader from software to materials handling automation, announces its selection to Supply

& Demand Chain Executive's SDCE 100 Awards for 2020. More products, suppliers, distribution channels and ever-rising consumer expectations make

supply chains more complex each day. This is heightened by global labor challenges. Technology can help, but without a sound strategy, often adds

complexity. Businesses need a partner with both the depth of solutions and expertise to overcome these complexities. HighJump's work with the top

convenience store pizza distributor Hunt Brothers Pizza (DBH Distributing) exemplifies this. Hunt Brothers Pizza (DBH Distributing) implemented the

HighJump warehouse management system (WMS) and HighJump Voice to adapt with its rapid growth. This enhanced inventory management and

visibility of perishable goods by eliminating the use of spreadsheets. Additionally, combining voice technology with the WMS enabled the company to

increase employee productivity and maintain inventory accuracy while enhancing employee safety. The hands-free, eyes-free nature of voice

technology and its ability to withstand extreme temperatures decreased time spent in freezers. The result was an increase in accuracy levels to more than

99%, a decrease in picking times from up to 12 to up to just 4 hours, and future-proof operations. The SDCE 100 spotlights successful and innovative

projects that deliver bottom-line value to small, medium and large enterprises across the range of supply chain functions. These projects showcase how

solution and service providers help customers achieve excellence and prepare supply chains for success.
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R & R Updates
Infor Achieves AWS Travel and Hospitality Competency Designation IT Shades
Engage & Enable

R&R Description

Infor, the industry cloud company announced it has achieved the Amazon Web Services Inc. (AWS) Travel and Hospitality Competency designation.

This designation recognizes that Infor is validated for technical proficiency and customer success to help travel and hospitality organizations build a

resilient business and accelerate innovation. The AWS Travel and Hospitality Competency were launched in December 2020 at a crucial time for the

industry as it looked to innovate to address changing demands in the face of the COVID-19 pandemic. AWS Travel and Hospitality Partners provide

technology products and services to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to

guest-facing customer experiences. These include a 360-degree view of the customer and operational data, digital customer engagement, connected

experiences with smart assets, and modernized core travel and hospitality applications. Achieving the AWS Travel and Hospitality Competency

differentiates Infor as a part of the AWS Partner Network (APN) with deep domain expertise in one or more of the following categories: Data 360,

Digital Customer Engagement, Smart Assets, Core Travel and Hospitality Applications, and Consulting Services provide tools to build a resilient

business and accelerate innovation. AWS is allowing scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the

seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with

deep industry experience and expertise.

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R & R Updates
Inspired eLearning Wins 4 Awards at the 13th Annual 2021 Golden IT Shades
Bridge Business and Innovation Awards Engage & Enable

R&R Description

Inspired eLearning announced that The Globee® Awards, organizers of world’s premier business awards programs and business
ranking lists, has named it a winner at the 13th Annual 2021 Golden Bridge Business and Innovation Awards. Recognized for its
excellence in security awareness training content and simulations, the company took home (2) Gold Awards for its PhishProof™
Phishing Simulation Engine and its Invoice Fraud BECs and VECs course in the Advanced Phishing Simulation Software and Cyber
Security/Creative Video categories, and (2) Silver Awards for its Working Securely From Home and Working Remotely Solutions in
the Cyber Security/Creative Video and Best product to combat and reduce the impact of COVID-19 categories. The coveted annual
Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services,
innovations, executives and management teams, women in business and the professions, case studies and successful deployments,
public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity,
partner programs, and customer satisfaction programs from every major industry in the world. Judges from a broad spectrum of
industry voices from around the world participated and their average scores determined the 2021 award winners.
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R & R Updates
Inspired eLearning Wins 3 Globee® in the 16th Annual 2021 IT World IT Shades
Awards® Engage & Enable

R&R Description

Inspired eLearning announced that it has won 3 Globee® Awards in the 16th Annual 2021 IT World Awards®. Recognized

for its industry-leading solutions, inspired eLearning took home two Gold Awards for both its flagship product, Security

First Solutions for Security Awareness Computer-Based Training and its PhishProof Advanced Phishing Simulation

Software for Hot Technology of the Year. The company also took home one Silver Award for Best Product to Combat and

Reduce the Impact of COVID-19 for its Working Remotely Solution. These prestigious global awards recognize

information technology and cyber security vendors with advanced, ground-breaking products, solutions, and services that

are helping set the bar higher for others in all areas of technology and cyber security. More than 65 judges from around the

world representing a wide spectrum of industry experts participated in the judging process. The IT World Awards are open

to all Information Technology and Cyber Security organizations from all over the world and their end-users of products

and services.
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R & R Updates
Blue Yonder Named 2021 Microsoft Global Independent Software Vendor IT Shades
and Manufacturing Partner of the Year Winner Engage & Enable

R&R Description

Blue yonder announced it has won the Global Independent Software Vendor (ISV) and Global Manufacturing 2021 Microsoft Partner of the Year

Awards, as well as Microsoft Japan Automotive Partner of the Year. Blue Yonder has also been named a finalist of Global Retail & Consumer

Goods 2021 Microsoft Partner of the Year and UK 2021 Microsoft Partner of the Year. Blue Yonder was honored among a global field of top

Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. The

Microsoft Partner of the Year Awards recognize Microsoft partners that have developed and delivered outstanding Microsoft-based solutions

during the past year. Awards were classified in various categories, with honorees chosen from a set of more than 4,400 submitted nominations from

more than 100 countries worldwide. Blue Yonder was recognized for providing outstanding solutions and services in ISV, Manufacturing, and

Retail & Consumer Goods, as well as its work with joint customers in the UK and Japan. Blue Yonder’s Luminate™ Platform – built exclusively

on Microsoft Azure – is the industry’s first and only intelligence-enriched, integrated technology platform that spans supply chain, retail planning,

logistics, and delivery in one end-to-end solution. Customers can integrate Platform-as-a-Service into their supply chain with industry-leading

artificial intelligence (AI) and machine learning (ML) capabilities, prescriptive recommendations, a single data model, and workflow-driven user

experiences.
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R & R Updates
OMNINET wins the award “ITSM Project of the Year 2021” of itSMF IT Shades
Russia Engage & Enable

R&R Description

The Russian association of itSMF “itSMF Russia” has chosen an IT service management project implemented with OMNITRACKER as “ITSM Project of the Year 2021” in the

category “Service Culture”. For this, we warmly congratulate our subsidiary OMNINET OOO (Russia and CIS) as well as AO UGORIA Insurance Company, one of the largest Russian

insurance companies. The comprehensive implementation demonstrates the flexibility of OMNITRACKER in digitizing business processes in the service environment. AO UGORIA

Insurance Company implemented the “Service Desk Ecosystem” project with the OMNITRACKER platform, in which numerous business processes were restructured from scratch

and automated. In addition, a self-service portal was introduced to centralize services and requests across the company in terms of enterprise service management (ESM). The aim of

the ITSM project was, on the one hand, to improve service quality and, on the other, to centralize and standardize communication with (IT) support in order to increase efficiency and

reduce costs. The project enabled more than 1,500 employees to work remotely. Features implemented within the “Service Desk Ecosystem” project:

• Revision of the service catalog (as a connection between IT experts, staff and customers)

• Comprehensive role concept with permissions

• Redesign of dynamic forms including the underlying processes for handling support requests

• Implementation of a self-service portal as a single point of contact based on OMNITRACKER's ITSM system

• Structured collection and evaluation of feedback for more customer satisfaction

• Automation of numerous workflows, e.g. to reduce manual approval procedures

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R & R Updates
Rural Sourcing Named Among Atlanta’s Best and Brightest Companies to IT Shades
Work For Engage & Enable

R&R Description

Rural Sourcing (RSI) has been named one of “Atlanta’s Best and Brightest Companies to Work For”. This award recognizes

companies who have established a rewarding culture for their colleagues, where their contributions to clients and the

community are celebrated. With six development centers, and more in the works, Rural Sourcing’s mission of creating

meaningful technology jobs throughout Middle America has been covered by national publications, including Fast Company

and Forbes. The company has also received numerous workplace awards—both at the local and national

level—demonstrating its commitment to delivering results for clients and creating an enriching environment for colleagues.

An independent research firm evaluates each company’s entry, based on various categories. These include Compensation,

Benefits and Employee Solutions Employee Enrichment, Engagement and Retention Employee Education and Development

Recruitment, Selection and Orientation Employee Achievement and Recognition Communication and Shared Vision

Diversity and Inclusion Work-Life Balance Community Initiatives and Strategic Company Performance.
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R & R Updates
SugarCRM Named Product of the Year in the 2021 Sales and Marketing IT Shades
Technology Awards Engage & Enable

R&R Description

SugarCRM announced that Business Intelligence Group has named SugarCRM Product of the Year in the 2021 Sales

and Marketing Technology Awards program, also known as The Sammys, in the Customer Relationship Management

category. The Sammys honor organizations and products helping to solve the challenges organizations have connecting

and collaborating with prospects and customers. SugarCRM is designed to make the hard things easier for marketing,

sales, and customer service teams by letting the platform do the work. Only SugarCRM brings this “no blind spots, no

busy work, no roadblocks” approach to achieving high-definition customer experience. Business Intelligence Group’s

Sammy Award is the latest in a string of accolades and award wins for SugarCRM, including the TMC 2021 CRM

Excellence Award, Gold Stevie Award for “Best New Product”- Relationship Management Solution, and Nucleus Hot

Companies to Watch in 2021.

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 IT Shades
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Customer Success Updates

Platforms & Applications Industry

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Customer Success Updates
Communications Service Providers around the World are Choosing Amdocs IT Shades
to launch eSIM-Enabled Devices Engage & Enable

Description
Amdocs a leading provider of software and services to communications and media companies, announced the rapid business momentum of

its cloud-based, award-winning eSIM platform, as well as new capabilities for service providers across the globe. Worldwide, Amdocs has

been awarded 12 new projects across 10 countries in recent months, including an eSIM for enterprise solution for a European service provider.

Amdocs also delivered a successful go-live for a significant Asia-Pacific service provider, which launched eSIM for Apple devices, such as

MacBook, iPhones and Apple Watches. Amdocs’ eSIM platform enables service providers to offer digital experiences to any eSIM-enabled

device, a new technology and ability in high demand recently due to the global pandemic. The software-as-a-service (SaaS) solution has

pre-integrated access to a wide range of original equipment manufacturers’ (OEM) products and eSIM database vendors. At the same time,

OEMs can reach the most extensive cellular consumer base worldwide. The Amdocs Entitlement Server, which authenticates and provisions

rich communication services (RCS) entitlements for devices including Apple, has also evolved to include additional use cases and support

new operating systems such as Wear OS. It now also integrates to external applications such as mobile device management (MDM) and

enterprise mobility management (EMM), carrier app, eSIM enablement for enhanced digital experiences, and more.
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Customer Success Updates
Childrensalon selects Anaplan to automate Finance IT Shades
Engage & Enable

Description
Childrensalon is one of the world’s leading online retailers when it comes to luxury designer children’s merchandise.
Registered in England and Wales, it specializes in selling high-end items from prestigious fashion lines likes Burberry,
Dolce & Gabbana, Gucci, and Fendi as well as several up-and-coming brands. So, when Childrensalon wanted to upgrade
its financial forecasting and data processing systems it seemed only natural that it would want to go with Anaplan, a
business solution that is considered among the best in the digital space. Childrensalon boasts a venerable 70-year history
and has experienced continuous growth over the years. The long-established British heritage brand ships to customers in
160 countries and is renowned for its exceptional customer service. Now, empowered with Anaplan, it is able to
continuously adapt to industry change, enhance business operations, and reinvent value creation in order to remain
continuously competitive in digital global economy. Anaplan is delighted to welcome Childrensalon as a customer and to
the Anaplan community.
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Customer Success Updates
OMB Valves Chooses Infor for Digitization of Processes in the Cloud IT Shades
Engage & Enable

Description
Infor, the industry cloud company has announced that OMB Valves, the Italian manufacturer of valves for the oil & gas, power, shipbuilding, and
aerospace sectors, will implement Infor CloudSuite Industrial Enterprise as its core technology platform. OMB’s vision is to digitize its complex
business processes and unify its management strategy over the entire group. This ambitious project will be managed by Infor partner Lutech CDM.
Founded by Roberto Brevi in 1973 and based in Cenate Sotto, Bergamo, OMB Valves now has over 500 employees and seven production plants
in Italy, North America, the Middle East and Asia. Long-term vision, technological excellence, and local commitment are the values that inspire
the group every day to offer high-quality products and services to all major industrial applications. OMB Valves’ previous ERP system has
undergone numerous customizations and modifications to support the exponential growth that the group has been experiencing. However, after
many years, it was no longer able to sustain neither OMB’s strong international outlook nor its multi-plant structure. Innovation was essential to
perform the technological leap necessary to help make the company competitive. As such, the advantages offered by the cloud environment were
decisive in its choice of solution. Following a selection process that began in November 2020 and ended in March 2021, OMB Valves found the
answer to its needs: Infor CloudSuite Industrial Enterprise, a multi-tenant cloud solution available on the AWS (Amazon Web Services) platform
able to offer high performance, scalability and security.
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Customer Success Updates
Bell and Kinaxis Named Supply & Demand Chain Executive's 2021 Top IT Shades
Supply Chain Project Engage & Enable

Description
Kinaxis® Inc. the authority in driving agility for fast, confident decision-making in an unpredictable world, and Bell, an 85-year global
manufacturer of military and commercial vertical-lift aircrafts, have been selected by Supply & Demand Chain Executive, the only publication
covering the entire global supply chain, as a recipient of the Top Supply Chain Projects Award for 2021. Headquartered in Fort Worth, Texas, Bell
has employees in 90 countries and offers breakthrough innovations and exceptional experiences to customers from 120 countries. As the only
helicopter Original Equipment Manufacturer (OEM) in Canada, Bell celebrates 35 years of building aircraft that are truly Canadian. Bell wanted
to eliminate their manual, spreadsheet-centric process to manage its extremely complex aerospace and defense supply chain in favor of a solution
that allowed them to monitor and respond to changes in real time and improve its S&OP process. The company selected the Kinaxis
RapidResponse® platform and concurrent planning to boost the speed and efficiency of their processes and provide better information for planning
decisions. Bell utilized the supply, demand and S&OP planning capabilities within the platform and leveraged the expertise of the Kinaxis
professional services team to deploy. With Kinaxis, Bell's S&OP process tasks have moved into RapidResponse, simplifying the aggregation of
data and the collaboration around scenario analysis. The increase in speed has allowed them to shift from a bi-annual S&OP process to a monthly
cadence, increasing forecast accuracy, decreasing latency in planning, reducing lead times, and enhancing overall agility.
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Customer Success Updates
Terratec AS first to take delivery of new CZMIL SuperNova lidar IT Shades
bathymetric solution Engage & Enable

Description
Teledyne Optech, a Teledyne Technologies company and global leader in advanced lidar sensors has delivered its next generation bathymetric

lidar CZMIL SuperNova to leading Norwegian mapping firm Terratec AS. Terratec is the first private company to acquire the CZMIL

SuperNova and the only company in the EU to engage in work around environmental change and coastal zone mapping using the CZMIL

SuperNova’s powerful depth penetration and advanced capabilities. Teledyne Optech’s new CZMIL SuperNova has the best bathymetric

depth performance, the highest green laser point density in its class and greatly improved range precision. CZMIL SuperNova also introduces

SmartSpacing technology for even and efficient point spacing across the swath, onboard processing capability for reduced post-processing

and three configurable modes for maximizing performance in different marine environments. As a complete geospatial solution, CZMIL

SuperNova has integrated industry-leading software from Teledyne CARIS, to provide seamless integration for processing and deliverables.

The complete CARIS Ping-to-ChartTM workflow allows for a myriad of deliverables that go far beyond the mere point cloud. Moreover,

leveraging advanced AI techniques for automated land/water discrimination and noise classification, the CZMIL SuperNova bathymetric

solution effectively sets a new standard in processing workflow efficiency through automation without compromising quality.

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Customer Success Updates
Servier Selects Oracle to Unify its Clinical Trial Operations IT Shades
Engage & Enable

Description
Oracle announced that Oracle Health Sciences’ Clinical One platform has been selected by Servier to make its vision of a next-generation clinical trial management

environment a reality. To start and manage clinical trials is a lengthy and regulated process that entails mountains of data to account for and share with various

stakeholders. Servier is a global pharmaceutical group present in 150 countries. Its growth is based on a sustained commitment to cardiovascular and metabolic

diseases, oncology and immuno-inflammatory, and neurodegenerative diseases. The Clinical One platform will unify the Servier clinical environment to start new

trials in a more efficient way, make mid-study changes in real-time, and unite everyone working on a trial—from CROs to sponsors—in a common data

environment. Servier has selected Clinical One for its shared capabilities and common functions, to unify its clinical environment, and shave weeks off of

traditional clinical operations. Clinical One will enable significant business efficiencies from across the study lifecycle, including capabilities like study budgeting

and forecasting, site selection and activation, randomization and trial supply, data collection and mHealth, and clinical and operational data management and

analysis. Servier also chose Clinical One for its ability to address various aspects of decentralized trials. The platform will ensure data collection from new and

multiple data sources, harmonize the data, and eliminate reconciliation by having a single source of truth, drawing valuable clinical insights via dashboards and

KPIs. From a technical standpoint, Clinical One will significantly reduce costs and streamline adoption by utilizing validation packages provided with each release.

As a result, Servier will get a unified platform that is easy to use, easy to maintain, easy to update, and easy to upgrade.

26
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Customer Success Updates
Bunzl UK & Ireland Selects RELEX to Optimize Inventory with IT Shades
Forecasting and Replenishment Solution Engage & Enable

Description
Bunzl UK & Ireland, an international distribution group providing customized solutions to B2B customers, have
selected RELEX Solutions, provider of unified retail planning solutions, to optimize inventory through their
forecasting and replenishment solutions. RELEX will service Bunzl’s UK & Ireland distribution businesses, which
supply a range of more than 100,000 products including food packaging, disposable supplies, catering equipment,
healthcare consumables, and cleaning and safety products to supermarkets, retailers, hospitality outlets, and many
other users. The new solution, which leverages AI and machine learning, will enable Bunzl to optimize their
inventory, automating optimal inventory distribution to reduce over- or under-stocking risks. It also provides Bunzl
with the ability to implement a more holistic approach to planning using data to improve operations and efficiency.

27
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Customer Success Updates
Tamro Baltics Selects RELEX Solutions to Integrate Their Supply Chain IT Shades
Engage & Enable

Description
Tamro Baltics, a pharmaceutical wholesale and retail company operating in Estonia, Latvia and Lithuania, has chosen to
partner with RELEX Solutions, provider of unified retail planning solutions, to integrate and optimize their supply chain.
The RELEX solution will service more than 230 BENU pharmacies as well as three Tamro distribution centers, driving
the company’s goal of improved availability as well as operational efficiency and leading to even better customer service.
Tamro Baltics, a pharmaceutical wholesale and retail company operating in Estonia, Latvia and Lithuania, has chosen to
partner with RELEX Solutions, provider of unified retail planning solutions, to integrate and optimize their supply chain.
The RELEX solution will service more than 230 BENU pharmacies as well as three Tamro distribution centers, driving
the company’s goal of improved availability as well as operational efficiency and leading to even better customer service.
Tamro Baltics joins Nomeco in Denmark and Tamro in Finland as PHOENIX Group subsidiaries that partner with
RELEX.
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Customer Success Updates
Hööks Hästsport Selects RELEX Solutions to Provide Integrated IT Shades
Forecasting, Replenishment, and Allocations Engage & Enable

Description
Hööks Hästsport, Scandinavia’s leader in equestrian sports retail, will partner with RELEX Solutions, provider of unified
retail planning solutions, to implement integrated forecasting, replenishment, and allocations in their 58 stores,
distribution center, and online channel. A subsidiary of Jula, which has partnered successfully with RELEX since 2013,
Hööks will use RELEX in their operations throughout Sweden, Norway, Finland, and Denmark to improve availability
and optimize inventory levels across their supply chain. Before choosing RELEX, Hööks relied on manual supply chain
planning processes executed mainly in their ERP system. By automating these processes, the new solution will free up
large amounts of time that Hööks’ team previously spent on routine replenishment work, allowing planners to focus
instead on higher-value tasks that make better use of their expertise. The partnership with RELEX will introduce best
practices to Hööks’ demand planning processes. As a result, the company will improve their long-term planning, striking
a more proactive approach to their end-to-end inventory management.
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Customer Success Updates
HalpaHalli Selects RELEX Solutions to Modernize its Supply Chain IT Shades
Management Engage & Enable

Description
HalpaHalli, a Finnish family-owned retailer known for its affordable prices, will partner with RELEX Solutions, provider
of unified retail planning solutions, to optimize their demand forecasting and automatic replenishment. RELEX’s solution
will support HalpaHalli’s distribution center and 35 stores throughout Finland, driving the company’s goal to modernize
its supply chain and retail functions to facilitate future growth and development. Before implementing RELEX,
HalpaHalli trusted its in-house solution to support supply chain and retail management. As part of a larger supply chain
development project, HalpaHalli decided to upgrade its processes for demand forecasting and replenishment. RELEX’s
wide knowledge of unified retail processes confirmed HalpaHalli’s decision that RELEX was the right partner for the
project. RELEX’s solution will allow HalpaHalli to improve their entire end-to-end supply chain management process.
Shared demand forecasts will improve visibility and accuracy of supply orders, while markdown optimization for seasonal
and end-of-lifecycle stock will ensure optimal margins and stock ramp-downs.
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Customer Success Updates
Novarica Recognizes Sapiens as A Dominant Provider Of Illustration IT Shades
Solutions In Their 2021 Market Navigator Engage & Enable

Description
Sapiens International Corporation a leading global provider of software solutions for the insurance industry announced the company was
recognized by research and strategic advisory firm Novarica as a dominant provider of illustration solutions to insurers in Novarica’s 2021 Market
Navigator report. Sapiens was identified as a Dominant Provider for its strong market position and momentum, and for its well-known solution
Sapiens IllustrationPro. Novarica’s report provides an overview of the stand-alone illustrations systems currently available to US
life/health/annuity insurers, based on vendor market position and offering details. Novarica Market Navigator provides an overview of major
providers in a specific segment. It is intended to help insurers quickly understand who is active in the space and their approximately relative market
positions. The report contains 13 solution profiles that summarize the vendor organization, technology used, differentiators, client base, supported
lines of business, deployment options, implementation approaches, upgrades and enhancements and key functionality. Sapiens IllustrationPro for
Life & Annuities is a cloud-based, point-of-sale illustration and quoting solution, offering a fully responsive, modern and intuitive user experience
for the life and annuities as well as health markets. ACORD®-compliant, it offers straight-through processing, from point-of-sale to application
e-submission and is supported by a needs analysis suite. IllustrationPro’s calculation engine handles complex product illustrations and the
multichannel distribution, enabling carriers to serve multiple marketing segments with a single deployment.
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 IT Shades
Engage & Enable

Partner Ecosystem Updates

Platforms & Applications Industry

For any queries, Please write to marketing@itshades.com

Partner Ecosystem Updates
LOT Polish Airlines expands strategic IT and distribution partnership through IT Shades
its latest deal with Amadeus Engage & Enable

Description
LOT Polish Airlines, focusing primarily on passenger comfort and adapting to consumer trends, has signed a multi-year agreement with Amadeus, which will allow

it to fully explore the advantages of the Amadeus Airline Platform. The agreement covers a wide range of state-of-the-art solutions related to Passenger Service

System (PSS), airline operations, revenue management, merchandising, passenger disruption management, and digital experience. To reach the world’s largest

network of travel sellers and expand its global footprint, LOT will start to distribute new and tailored content in real time through the Amadeus Travel Platform.

Additionally, this content will be fully integrated into the travel sellers’ usual booking environment via Amadeus Altea NDC-enabled solutions which LOT has

chosen. It will come with the critical servicing functionalities that travel agents need, such as the cancelation, void, refund, and modification of NDC bookings.

This will enhance travel sellers’ retailing capabilities and allow them to provide a more personalized experience for travelers, thus creating more growth

opportunities for the airline. The entire process will be phased over time, enabling each retailer to more easily adapt to the changes. Moreover, by signing this new

agreement with Amadeus, LOT will add a range of new IT solutions on top of its existing PSS. On the digital front, Amadeus will power the airline’s website

providing LOT with levers to help increase traffic acquisition and boost sales conversions by enriching the shopping and booking experience on LOT.com.

Amadeus will also provide its Network Revenue Management System with Artificial Intelligence capabilities. In addition, improved disruption management

capabilities will support LOT on increasing customer satisfaction and brand loyalty while decreasing operational costs by assisting agents through enhanced

automation.
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Partner Ecosystem Updates
Amadeus to launch advanced travel retailing via NDC with United Airlines IT Shades
Engage & Enable

Description
Amadeus and United Airlines have renewed their distribution agreement that reinforces a commitment to modern retailing and enhances

communication between the airline and travel sellers. Included in the agreement is the addition of United’s NDC-enabled content which will be

available to travel agencies and corporations globally later this year via the Amadeus Travel Platform. NDC is enabling new possibilities for

customers by offering more choice and tailored content, as well as bringing capabilities and services into more channels where travelers shop.

United will deliver ancillaries enabled by NDC, amenities with added customer benefits, and continuous pricing for NDC-enabled agencies

booking travel on United flights. There will also be added service capabilities to automate interaction with the customer. An important benefit of

this agreement is a better shopping experience enabled by NDC, including real-time updates and notifications related to the customer’s record,

which United has advocated for as a long-standing member of Amadeus’ NDC [X] program. Within this collaborative forum, United has been

providing valuable feedback and assisting Amadeus to better display and distribute United’s content. The Amadeus Travel Platform is the

backbone of multiple front-end solutions, including Amadeus Selling Platform Connect, Amadeus Travel API and Amadeus’ self-booking and

expense solution, all with cross-channel compatibility so travel sellers and buyers can easily shop, sell and service unique offers from United.

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Partner Ecosystem Updates
BlackLine and Kyriba Partner to Streamline Digitalization of the Office of the IT Shades
CFO Engage & Enable

Description
Accounting automation software leader BlackLine, Inc. and Kyriba, a global leader of cloud-based finance and IT solutions announced that they are

joining forces to streamline the digitalization of the Office of the CFO and improve collaboration between Finance and Treasury departments. The

partnership offers enhanced capabilities for mutual customers through their integrated solutions to accelerate bank connectivity, increasing cash

visibility and enabling greater automation within the financial close and accounts receivable processes. At a time when organizational resilience is more

important than ever, Finance and Treasury leaders need their technology solutions to work more efficiently together across both the Finance and

Accounting organizations, including Treasury and Risk. BlackLine and Kyriba help companies adapt and respond to the changing landscape by

streamlining processes, enhancing data integrity, optimizing cash and liquidity management, and automating repetitive work to transform traditional

close processes. Customers that implement BlackLine alongside Kyriba are expected to see reduced business-process costs and increased organizational

efficiencies. Kyriba’s preconfigured bank connectors simplify bank reporting, accelerating time-to-value for BlackLine customers. BlackLine’s

transaction matching solution can automate up to 95% of bank reconciliations and match millions of transactions in minutes. Coupled with Kyriba’s

robust and pre-built inventory of bank connectors, Blackline customers can streamline bank statement reporting from thousands of banks around the

world, achieving unsurpassed efficiency in their finance and accounting operations.

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Partner Ecosystem Updates
Convoy and Flexport Announce Strategic Partnership to Provide End-to-End IT Shades
Digitization for Shippers Engage & Enable

Description
Convoy, the nation’s most efficient digital freight network, and Flexport, the platform for global logistics, announced a long-term,

strategic partnership to bring end-to-end shipment automation across land, sea and air. The partnership draws on Flexport’s international

client base and Convoy’s North American carrier network to provide customers with seamless logistics services while expanding business

capabilities for both companies through a new shared data exchange that seamlessly integrates shipments across both platforms.

Traditionally, it’s been a challenge for shippers to track shipments across a patchwork of logistics providers and digital solutions, as their

freight moves from international to domestic endpoints (e.g., distribution centers). Through this partnership, customers will be able to

move their goods via international and domestic transportation, all through the Flexport Platform. Capturing all communication, data and

reporting in one place will yield greater operational efficiencies, provide customers with an end-to-end view of their supply chain, and

help them better understand total landed cost from purchase order to inception to final delivery. With comprehensive knowledge of their

supply chain spend customers can make more informed and dynamic decisions to ensure their freight gets to where it needs to be as

efficiently, and with as much flexibility, as possible.

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Partner Ecosystem Updates
Digital Science partners with OntoChem GmbH to better support Life Sciences IT Shades
industry R&D Engage & Enable

Description
Digital Science, a technology company serving stakeholders across the research ecosystem, is pleased to announce a

new partnership with OntoChem GmbH. The partnership allows OntoChem and Digital Science to join forces for

mutual clients, particularly in the Life Sciences industry, through OntoChem’s powerful semantic indexing

capabilities. OntoChem has more than 14 years’ experience creating innovative technologies. The German-based life

sciences company develops cognitive computing solutions, indexing intranet and internet data and applying semantic

search solutions for pharmaceutical, material science and technology-driven businesses.

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Partner Ecosystem Updates
E2open and COSCO Extend Global Partnership Through 2023 IT Shades
Engage & Enable

Description
E2open a leading network-based provider of 100% cloud-based, mission-critical, end-to-end supply chain management software, and COSCO Shipping

Corporation Limited (COSCO), a Chinese multinational transportation conglomerate announced an extension of their partnership through 2023. COSCO will

continue to utilize the INTTRA by E2open (E2open) platform for a portion of its cargo shipment bookings and instructions. E2open’s digital platform that

manages more than 200,000 ocean freight container bookings a day, serves as a single, one-stop location where beneficial cargo owners (BCOs), logistics

service providers (LSPs), freight forwarders and any other entity conveying goods can rate and book ocean shipments. E2open provides comprehensive

booking services for ocean carriers through a well-maintained, secure and user-friendly system. COSCO SHIPPING Lines is a fully owned subsidiary of

COSCO SHIPPING Holdings Co., Ltd. By the end of December 2020, the company owned and operated 423 container vessels with a total capacity of 2.3

million TEUs. COSCO SHIPPING Lines operates 265 international services (including international feeder services), having anchors in 352 ports covering

105 countries and regions worldwide. In addition to booking and shipping instruction submissions, COSCO utilizes E2open’s eVGM service to facilitate

global container weight compliance by COSCO and its customers. The International Maritime Organization’s Safety of Life at Sea (SOLAS) Verified Gross

Mass (VGM) amendment requires every container to have a VGM (or certified weight) in order to be loaded onto a ship. This eVGM service provides

operational capabilities for digital submission, receipt, processing and auditing of SOLAS-compliant data for shippers and carriers.

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Partner Ecosystem Updates
Infor Agrees to Sell its EAM Business to Hexagon AB and Form Strategic IT Shades
Relationship Engage & Enable

Description
Infor, the industry cloud company announced it has entered into an agreement to sell its global EAM business to Hexagon AB a global leader in digital reality

solutions, for approximately $2.75 billion USD in a combination of cash and stock, and form a strategic relationship with the company to better serve shared

customers. The businesses will remain separate until the completion of the transaction, subject to regulatory approvals. In addition, Infor and Koch Equity

Development, both subsidiaries of Koch Industries, are building strategic relationships with Hexagon. As a result of the transaction, Koch also will have an

ownership stake in Hexagon, and Hexagon’s main shareholder, MSAB, has the intention of suggesting Brett Watson, president of Koch Equity Development,

to the Hexagon nomination committee for nomination to the Board of Directors as soon as feasible post-closing. As the EAM market evolves from traditional

asset management to asset performance management (APM), customers require broader solutions to manage the entire lifecycle of their assets — from the

design/build phase to the operation phase. The divestiture and strategic relationship positions Infor to:

• combine its industry-leading EAM technology with Hexagon’s digital reality solutions — including sensor, software and autonomous technologies — to

produce a better outcome for customers, and

• Further focus on its strategy of delivering industry-specific cloud ERP (Enterprise Resource Planning) suites (CloudSuites) that provide customers with

sustained operational advantage and to maintain a long-term view of the market.

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Partner Ecosystem Updates
Expanded agreement to enhance wholesale banking lending experience for IT Shades
clients Engage & Enable

Description
U.S. Bank announced an expanded agreement with cloud banking software provider nCino, Inc. This development advances our

overall digital strategy and is central to our commercial lending strategy aimed at further digitizing processes, driving growth and

speed to market. Commercial banking clients will benefit from improved cycle time and even fewer paper-based interactions with

the new platform, which is expected to be in place for some U.S. Bank wholesale business lines in 2022. The expanded agreement

with nCino is part of a comprehensive U.S. Bank initiative underway focused on improving the financing experience for clients

through greater agility and simplicity. The multi-year transformation project will also improve the lending process for our

employees, increasing process efficiency and providing all the tools they need to serve clients in one system. The nCino platform

allows for continuous improvements so we can tailor our commercial lending processes to meet client needs and in the future.

Since 2019, we have utilized nCino in our business line. The platform has not only allowed the bank to reduce time to market

significantly, but it also proved adept and agile when we had to create or modify processes to support clients.
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Partner Ecosystem Updates
Air Transat renews contract for network planning solution IT Shades
Engage & Enable

Description
Lufthansa Systems and Air Transat have signed a contract extending the use of the network planning system

NetLine/Plan for an additional year. The Montreal-based airline has been a NetLine/Plan customer since August 2020

and a Lufthansa Systems customer since 2015. Lufthansa Systems performed a fully remote NetLine/Plan

implementation at Air Transat in summer 2020 due to the COVID-19 pandemic. A team comprised of forecasting,

machine-learning and network planning experts from Lufthansa Systems and dedicated Network Planning and IT

specialists at Air Transat set up the system in just two months. NetLine/Plan has been developed in partnership with

airlines worldwide for more than 20 years to confront the toughest network planning challenges. This industry-leading

tool allows airlines to make intelligent network planning decisions with unmatched speed, accuracy and transparency.

As of 15 major airlines from around the world trust NetLine/Plan for their network planning.

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Partner Ecosystem Updates
Kinaxis Expands System Integrator and Referral Partnerships Globally IT Shades
Engage & Enable

Description
Kinaxis® Inc. the authority in driving agility for fast, confident decision-making in an unpredictable world, continues to broaden the customer value

driven in collaboration with its partner ecosystem by recently welcoming nine new System Integrator and Referral partners. These nine new partners

join Kinaxis PartnerLink, a scalable, dynamic and agile partner program that combines the resources, training and business alignment needed to support

and empower a global ecosystem. PartnerLink enables partners to extend and augment services, sales, marketing and product capabilities, giving

customers and prospects new ways to engage with Kinaxis and its partner ecosystem, leverage a broader range of services and gain more value from

Kinaxis RapidResponse® and concurrent planning. Kinaxis has partnered with seven new System Integrators. These new partners range from large,

international firms to regionally focused consultancies, each bringing deep supply chain expertise to help customers mature and digitally transform their

supply chains:

• Bristlecone, a provider of AI-powered application transformation services for the connected supply chain, is headquartered in San Jose, California.

By combining deep industry and supply chain expertise, Bristlecone optimally blends digital, process, technology, and operations to empower

customers with supply chains that are smarter, resilient and responsible.

• CJ OliveNetworks, located in Seoul, South Korea, provides IT services such as manufacturing, distribution, logistics and media.
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Partner Ecosystem Updates
Family Farm & Home Expands Partnership with RELEX Solutions to Unify IT Shades
Space and Supply Chain Management Engage & Enable

Description
Family Farm & Home, a Michigan-based retailer specializing in farm and rural lifestyle products, will expand their

partnership with RELEX Solutions, provider of unified retail planning solutions, to add macrospace and microspace

management, including floor planning, planogram optimization, and space-aware replenishment. This service will be

integrated into the existing RELEX supply chain solution that was implemented in 2020 across Family Farm & Home’s

distribution centers, online channels, and 66 stores throughout the midwestern United States. Family Farm & Home had been

using legacy solutions for planogramming that required large amounts of manual planning, creating challenges with

disconnected data, restricted scalability, and limited automation. By expanding their solution footprint with RELEX, Family

Farm & Home has now fully integrated their supply chain and space management operations and can take advantage of

greater control over data and the ability to create cluster- and store-specific planograms, reduce manual touches, increase

margin recognition, and improve inventory flow across the business.

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Partner Ecosystem Updates
Henderson Group Extends RELEX Partnership to Provide Forecasting & IT Shades
Replenishment to its Owned and Independent Stores Engage & Enable

Description
Henderson Group, supplier of fresh, ambient, and frozen foods to over 450 SPAR, EUROSPAR, and ViVO stores in Northern Ireland,
have extended their partnership with RELEX Solutions to introduce supply chain capabilities to the Henderson Retail Company
Owned Store Estate and Independent Store Estate. Henderson Group has partnered with RELEX since 2018 for supply chain
optimization in their distribution centers and wholesale operations. By expanding the use of RELEX into their retail operations,
Henderson will efficiently and accurately automate demand forecasting for a wide variety of products, improve planning for
seasonality and promotions in stores, and ensure a high level of on-shelf availability. RELEX will provide a centralized solution
developed specifically for grocery and convenience retail, leveraging machine learning to improve demand forecasting and
promotional forecasting across all categories. Store personnel will turn to RELEX’s mobile solution to take advantage of capabilities
designed to support their combination model of owned and franchised stores, improving collaboration between the central and local
teams creating and reviewing order proposals. The RELEX solution will be rolled-out to Henderson’s franchise stores to support the
overarching business strategy.
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Partner Ecosystem Updates
Deutsche Bank Partners with Oracle to Accelerate Technology Modernization IT Shades
Engage & Enable

Description
Oracle and Deutsche Bank, one of the world’s largest financial services organizations announced a multi-year collaboration to
modernize the bank’s database technology and accelerate its digital transformation. The agreement will see Deutsche Bank upgrade
its existing database systems and migrate the bulk of its Oracle Database estate to Oracle Exadata Cloud@Customer, an on-premises
deployment option of the Oracle Exadata Cloud Service, to support applications that either will not move to the public cloud or may
in the future. This will provide a dedicated platform to support and scale the bank’s existing mission-critical systems and services
including trading, payments processing, risk and capital planning, and regulatory reporting. Migrating its systems to Oracle Exadata
Cloud@Customer will enable Deutsche Bank to consolidate existing critical applications on a single platform while complying with
its data residency requirements and significantly reducing operational costs. Oracle’s service can run in Deutsche Bank’s current data
centers as well as in future cloud co-location sites, minimizing latency while supporting the shift of applications to the cloud. It will
enable Deutsche Bank to drive data integration across its business in order to streamline operations, provide unified oversight of core
service processes and implementations, and easily develop and scale applications based on customer demand.
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Partner Ecosystem Updates
Sapiens and Munich Re Partner to Help Insurers Target the Commercial IT Shades
Insurance Market Engage & Enable

Description
Sapiens International Corporation and a leading global provider of software solutions for the insurance industry announced a partnership with
Munich Re, one of the world’s leading providers of reinsurance, primary insurance and insurance-related risk solutions, to offer technology-led
consultancy and services to enable primary insurers to better serve the commercial insurance market (small and medium sized businesses) in the
UK, thereafter expanding to the Nordics and South Africa. The commercial insurance market is one of the fastest growing insurance sectors in the
UK. Yet, until now this market has been underserved, with very few insurance packages tailored to the unique needs and requirements of this
segment. Together, Sapiens and Munich Re will work with insurers to help them better target and address this market quickly. The joint offering
aims to provide a modular, scalable technology refresh that empowers insurers to tailor offerings to the growing SME sector and actively contribute
to the post-COVID-19 recovery phase. The Sapiens/Munich Re partnership dovetails the surge in government-backed and retail banking SME
support initiatives including backed-loan schemes, increased infrastructure spending, tax incentives and restart grants that are powering the
recovery. According to aggregated Companies House filings, in the UK there have been more than 200,000 new businesses formed year-to-date
with the majority around retail, business services and construction. The industry drive to digital means that coverage explanation, flexible
offerings, verified self-selection and how commercial insurers adjust their customer journey are critical.
45
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Partner Ecosystem Updates
IBM and SAP Partnering to Help Industrial Manufacturers Thrive in the IT Shades
New Service-Based Economy Engage & Enable

Description
Industrial manufacturing companies are dealing with significant economic challenges, changing customer demands, increased
digitalization, new competitors, and complex global supply chains. These challenges have been amplified during the pandemic, forcing
industrial manufacturing companies to focus on building resilient operations and optimize and automate their existing business processes.
However, to sustain and grow their business, industrial manufacturing companies must develop new business models that address an
economy that is moving to outcome-based and sustainable solutions. The IBM Institute for Business Value and Oxford Economics
recently published the results of a survey, based on interviews with 500 executives. According to this survey:
• Sixty-six percent of industrial manufacturing companies are already focusing on new service business models and increasing revenue
share from services
• Five to 10% yearly growth is forecasted in services revenue against two percent in selling new equipment
• EBIT margin generated by service-based models is three to seven times higher compared to new equipment sales
• Twenty-two percent growth is expected in outcome-based services
46
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Partner Ecosystem Updates
IBM and SAP to Help Financial Institutions Accelerate Cloud Adoption to IT Shades
Modernize Operations in a Secured Environment Engage & Enable

Description
IBM and SAP SE announced that SAP intends to onboard two of SAP’s finance and data management solutions to IBM Cloud for Financial

Services to help accelerate IBM cloud adoption within the financial services industry. The collaboration will be designed to help the

companies address the industry’s stringent compliance, security and resiliency requirements, while supporting business transformation and

innovation for financial services institutions. As banks and insurers balance the need to deliver innovative services and meeting the industry’s

strict security and compliance requirements, hybrid cloud environments have become increasingly important. To fuel industry-wide

innovation, IBM introduced the IBM Cloud for Financial Services with built-in security and compliance controls that help reduce risk and

regulatory barriers impeding IT landscape modernization, transformation and innovation. IBM Cloud for Financial Services offers a highly

secured, purpose-built environment for financial services institutions to transact with their technology partners and FinTechs. By onboarding

to the IBM Cloud for Financial Services, clients can adopt migrated SAP offerings, while addressing their regulatory and compliance

standards. Supported by a growing ecosystem of more than 100 partners and FinTechs, the cloud platform is designed to speed customers’

business transformations by both addressing risk in the supply chain for financial institutions and unlocking new revenue opportunities.

47
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Partner Ecosystem Updates
AWS and Salesforce Announce Expansive Partnership to Unify Developer IT Shades
Experiences and Launch New Intelligent Applications Engage & Enable

Description
Amazon Web Services, Inc. an Amazon.com Inc. company and Salesforce announced a significant expansion of their
global strategic partnership that will make it easy for customers to use the full set of Salesforce and AWS capabilities
together to quickly build and deploy powerful new business applications that accelerate digital transformation. The
partnership will drive customer value through new and enhanced unification between AWS and Salesforce products.
Developers will now be able to build and launch custom applications that extend the power of both platforms by
connecting Salesforce data and workflows natively into their solutions running on AWS, and make it easy for Salesforce
developers to integrate AWS data and workflows into their Salesforce applications. Salesforce will also embed AWS
services for voice, video, artificial intelligence (AI), and machine learning (ML) directly in new applications for sales,
service, and industry vertical use cases. With these new offerings, customers can purchase out-of-the-box solutions
directly from Salesforce and then consume the integrated AWS services on a pay-as-you-go basis.
48
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Partner Ecosystem Updates
Team GB and Salesforce Announce Long-Term Partnership IT Shades
Engage & Enable

Description
Salesforce, the global leader in CRM announced a new, long-term marketing partnership with Team GB to deliver
marketing programs that will bring fans and Team GB closer together than ever before. Salesforce also announced as part
of NBCUniversal’s bespoke Olympics partnership Salesforce will activate campaigns across Sky Europe including Great
Britain over the next seven years. As part of the marketing partnership, Salesforce will engage millions of fans around the
world, building the most engaging fan community in sports for Great Britain. Salesforce will partner with Team GB, and
use data to create data hubs and visualizations to help engage fans. Salesforce will also partner with Team GB athletes,
through Trailhead, to reskill athletes during and post athletic careers. This announcement builds on Salesforce’s multi-year
partnership with Team USA and the LA28 Olympic and Paralympic Games. As a Founding Partner of the LA28 Olympic
and Paralympic Games, Salesforce will provide Salesforce Customer 360 technology to deliver an engaging fan and
athlete digital experience over the next seven years.
49
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 IT Shades
Engage & Enable

Environment & Social Updates

Platforms & Applications Industry

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Environment & Social Updates
Oracle Helps Utility Customers Reduce 47,000 Tons of CO2 with Ministry of IT Shades
Environment Japan Program to Realize Decarbonized Society Engage & Enable

Description
As part of a carbon dioxide (CO2) reduction initiative by the Ministry of Environment Japan (MOE), Oracle Corporation Japan and Jyukankyo Research Institute

Inc. provided approximately 300,000 households with personalized information and advice to reduce their energy use and carbon emissions over four years. The

program resulted in average 2% reduction in energy consumption and a cumulative reduction of 47,000 tons of CO2. It has been confirmed that the energy saving

effect continues even a year after the delivery of the reports was suspended, and it is estimated that the cumulative CO2 reduction will reach 111,000 tons in the

future, which is the equivalent of 41,000 households’ CO2 emission for a year1 or replacing roughly 135,000 refrigerators with more efficient models2. Along with

these achievements, these household DE carbonization efforts are contributing towards Japan’s goal of reducing greenhouse gas by 46% by 2030. To realize a

decarbonized society, Japan states goals to achieve net zero greenhouse gas emissions by 2050 and a 46% cut by fiscal year 2030 from the fiscal year 2013 level.

In this project, Oracle Japan and Jyukankyo Research Institute jointly worked with the participating utilities to provide 300,000 Japanese households with Oracle

Opower Home Energy Reports (HERs) based on personalized behavioral science insights and data analytics. Globally, Oracle Corporation has collaborated with

175 utilities worldwide in carbon-reducing programs to encourage behavioral change. Oracle Japan oversaw the program in region and configured and managed

the platform. Jyukankyo Research Institute, a leading program research organization in Japan focused on saving energy and reducing carbon emissions through

behavioral change with its extensive experience in study and research projects, designed the program and experiments and evaluated the effectiveness.
50
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 IT Shades
Engage & Enable

Miscellaneous Updates
Platforms & Applications Industry

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Miscellaneous Updates
Amdocs Serves 5G Value Plane with Full Range of Monetization Solutions IT Shades
Enabling Service Providers to Play Central Role in 5G Ecosystem Engage & Enable

Description
Amdocs a leading provider of software and services to communications and media companies announced its integrated set of charging and policy

functions, managed by a central catalog, to serve the 5G Value Plane, allowing service providers to play a central role in the emerging 5G, cloud and

edge ecosystem. The 5G Value Plane acts as a powerful and distributed “5G brain,” empowering the seamless integration of business, IT, enterprises

and partners with the 5G network. This allows service providers to become more than a connectivity provider and drive premium 5G service offerings

while enabling new non-linear business models such as B2B2X, network-as-a-service (NaaS), private enterprise networks (PEN) and IoT. The potential

of 5G for service providers lies in the opportunity to dynamically leverage new 5G network assets and tailor them to enable innovative next-generation

business relationships and experiences across consumer, enterprise and IoT markets, while continuously ensuring performance. Shifting from an

infrastructure to platform mindset in order to leverage service provider assets for 5G monetization, the integrated Amdocs solutions serving the 5G

Value Plane encompass charging (CHF) and policy (PCF) functions managed by a centralized, business-driven catalog, as well as an AI-powered

network data and analytics function (NWDAF) and enhanced API exposure through the network exposure function (NEF). Technology bridging is

included to ensure reverse compatibility, investment protection and key function rationalization for previous network generations. This is designed to

permit the best possible experiences as users and devices drift on and off 5G networks in real-world conditions.
51
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Miscellaneous Updates
EFC’s FieldAlytics Integration Now Available to Bushel® Mobile Customers IT Shades
Engage & Enable

Description
Bushel an independently owned software company for growers grain buyers, ag retailers, protein producers and food companies,

announced an integration with EFC Systems’ FieldAlytics agronomy and farm planning software. This integration will allow growers

to easily access FieldAlytics through their grain facilities’ mobile app powered by the Bushel platform. Full integration to EFC’s

Merchant Ag is slated for 2022. The FieldAlytics app provides spatial, detailed financial models based on scouting, sampling,

planning and fertility activities. The integration into the Bushel platform provides a more centralized, digital experience between

growers and ag retailers. Because farm plans are a living document, the latest version can be accessed by any customer using Bushel

Mobile as their grower-facing mobile app. FieldAlytics allows ag retailers to more efficiently manage fleet dispatching and product

placement while more accurately forecasting inventory needs. Current grain data-sharing processes are manual and fragmented,

resulting in lost productivity and revenue potential. Bushel’s technologies aim to solve some of the industry’s biggest challenges and

bring the grain supply chain together through connected, standardized and properly-permissioned data.

52
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Miscellaneous Updates
Infor Announces Harman Heavy Vehicle Specialists as 100th Customer to Go IT Shades
Live on Infor CloudSuite Distribution Engage & Enable

Description
Infor, the industry cloud company announced that Harman Heavy Vehicle Specialists Ltd. is its 100th customer to go live on Infor CloudSuite
Distribution, demonstrating the strong momentum Infor has established with the cloud enterprise resource planning (ERP) platform. Harman
Heavy Vehicle Specialists (Harman HVS), headquartered in Cambridge, Ontario, Canada, distributes parts for heavy trucks, trailers, buses,
off-highway equipment, mid- and light-duty pickup trucks and industrial applications. According to Ian Johnston, VP of operations at Harman
HVS, the company upgraded from the Infor SX.e ERP system to Infor’s enterprise cloud platform, CloudSuite Distribution, so it could take
advantage of Infor API (application programming interface) integration, Infor Birst analytics & reporting, and Infor Document Management,
which helps the company process documents digitally. Infor CloudSuite Distribution also helps Harman HVS leverage customer relationship
management (CRM) functions. Jeffrey Henn, Infor Consulting Practice senior director, noted that Harman HVS had been working through its
upgrade project when the COVID-19 pandemic hit. This raised concerns about whether the project would take longer than expected and incur
more costs and labor. Designed to provide an intuitive user experience, Infor CloudSuite Distribution delivers industry-specific capabilities
without extensive customizations or integrations by combining the Infor cloud platform, built on infrastructure services from Amazon Web
Services (AWS), and Infor OS (Operating Service).
53
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 IT Shades
Engage & Enable

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