AM G10V

Installation and operation manual

DOC. VERSION : V03

DATE : 15/NOV/2016

PRODUCT VERSIONS

TUNING D : V40.14
AM G10V : UP TO V2120.03.CF
INDEX

1 SYSTEM OVERVIEW .................................................................................................................... 3

1.1 SYSTEM DESCRIPTION .............................................................................................................. 3
1.2 SYSTEM REQUIREMENTS AND LIMITS ...................................................................................... 3
1.3 ELECTRONIC DESCRIPTION....................................................................................................... 4
1.4 SYSTEM STRUCTURE AND CONNECTIONS ............................................................................... 7
1.5 CABLING................................................................................................................................. 10
2 TUNING ..................................................................................................................................... 12
2.1 REQUIREMENTS ..................................................................................................................... 12
2.2 TUNING THE SYSTEM ............................................................................................................ 13
2.2.1 TUNING TRANSMISSION ..................................................................................................... 13
2.2.2 TUNING RECEPTION ............................................................................................................ 17
2.3 TROUBLESHOOTING............................................................................................................... 18
2.3.1 SYNCHRONIZATION PROBLEM ............................................................................................ 18
2.3.2 RX IS TOO HIGH (NOISE IS TOO HIGH) ................................................................................. 19
2.3.3 TX IS TOO LOW .................................................................................................................... 20
2.3.4 RX IS TOO LOW.................................................................................................................... 21
2.3.5 SYSTEM IS FALSE ALARMING .............................................................................................. 22
3 SAFETY AND DECLARATIONS .................................................................................................... 23
3.1 SAFETY GUIDELINES ............................................................................................................... 23
3.2 WARRANTY DISCLAIMER ........................................................................................................ 23
4 VERSION HISTORY ..................................................................................................................... 24

ANNEX 1: TUNING TX/RX RESONANCE ........................................................................................ 25

AM G10V MANUAL 2
 1 SYSTEM OVERVIEW
1.1 SYSTEM DESCRIPTION
Dexilon AM G10V systems can detect any 58 kHz tag or any AM tag passing through the detection area.

The system includes Digital Processing System (DPS) in order to achieve great detection range, filtering noise and
avoiding possible false alarms.

The tuning is done easily via powerful software. The system can be accessed via laptop and optionally via Internet,
Analog MODEM, GSM MODEM, etc.…

Dexilon 58 kHz systems can have several configurations:

Mono-antenna: 1 Transceiver pedestal
Dual System: 2 pedestals (TX-RX)
Split System: 3 pedestals (RX-TX-RX)
Any number of TX-RX in line: n pedestals (RX-TX-RX-TX-RX-TX…)
Any number of Mono-antennas in line: n pedestals (TX-TX-TX-TX….)

AM G10V can have several integrated features such as:

MFD: to detect metal foiled bags or “booster bags”. These bags are covered internally by several layers of
Aluminium foil and can be used by shoplifters to be filled with tagged goods. Tag signal will be blocked by the
booster bag not reaching EAS system.
Magnet detection: to detect detachers which are taken by shoplifters into the store. Detacher detection is done
through dedicated piece of hardware. Detection is performed to both sides of the antenna.
People counter: to count the traffic coming into and out from the stores. PC TX beams are transmitted to both sides
of RX antenna while PC RX sensors are located in both sides of TX antennas.

1.2 SYSTEM REQUIREMENTS & LIMITS

AM DETECTION
- Connect the system to clean power lines (No other electrical devices connected)
- Turn on systems ONE by ONE. Once you have tuned the first one, THEN connect the second one, THEN the third,
etc.…
- In order to avoid damaging the electronics, do not place any TURNED OFF antenna near a TURNED ON Transceiver
antenna. Please keep the minimum distance, not less than 50 cm.
- Do not fix the system to the floor before testing its performance FIRST!
- Do not place Receiver and Power line (220 Vac/110 Vac) cables along the same route.
- Please Read this manual BEFORE installing systems!

MFD detection is performed in the RX antenna by means of special hardware piece “MFD sensors” hence Dexilon
ACC-MET requires TXR-RX structure. Neither single transceiver TXR nor multiple TXR-TXR can be equipped with
integrated MFD.
- Maximum distance between antennas is 200 cm.
- Minimum distance between antennas is 120 cm.
- There is no limitation in the quantity of systems in line.
- It is required to understand and general tuning of DEXILON AM G10V system. Concepts explained in DEXILON AM
G10V manual are considered as known and clear. Please read DEXILON AM G10V system manual.
- Minimum Distance to metal doors is 50 cm.
- To perform detection tests a DEXILON foil test bag is required (40x36x13 cm, 7 foils of aluminium).

Magnet detection:
- Maximum detection distance for a 12.000 Gauss magnet is 90cm away from the sensor.

People counter:
- Maximum counting distance is 200 cm.

AM G10V MANUAL 3
 1.3 ELECTRONIC DESCRIPTION
1.3.1 TX BOARD

A: TRANSCEIVER UPPER LOOP

B: TRANSCEIVER LOWER LOOP
C: RESONANCE ADJUSTMENT TRANSCEIVER UPPER LOOP
D: RESONANCE ADJUSTMENT TRANSCEIVER LOWER LOOP
E: VU METER (LED SIGNAL BAR)
F: POWER CONNECTOR
G: RELAY
H: COMMUNICATION
I: ALARM (LIGHT)
J: ALARM (BUZZER)
K: RED CHANNEL: CONNECTION TO THE GREY CONNECTOR ON A RECEIVER BOARD. ALSO
RS 485 IN/OUT
L: GREY CHANNEL: CONNECTION TO THE RED CONNECTOR ON A RECEIVER BOARD. ALSO
RS 485 IN/OUT
M: SOUND ALARM LEVEL SELECTORS
N: 485 JUMPER
O: PEOPLE COUNTER AND LIGHTS CONNECTOR
P: MAGNET CONNECTOR

AM G10V MANUAL 4
 1.3.2 RX BOARD

A: RECEIVER UPPER LOOP

B: ALARM (LIGHT)
C: RECEIVER LOWER LOOP
D: GAIN LEVEL
E: RESONANCE LEVEL
F: CONNECTION TO THE GREY CONNECTOR ON A TRANSCEIVER BOARD. ALSO RS 485
IN/OUT
G: CONNECTION TO THE RED CONNECTOR ON A TRANSCEIVER BOARD. ALSO RS 485
IN/OUT
H: PEOPLE COUNTER AND LIGHTS CONNECTOR

AM G10V MANUAL 5
 1.3.3 POWER SUPPLY
Power Supply for 2 Transceiver (TX) Antennas

Power Supply for 4 Transceiver (TX) Antennas

All power supply cabling is done with 10 ways flat cable and POLARIZED CONNECTORS.

AM G10V MANUAL 6
 1.4 SYSTEM STRUCTURE AND CONNECTIONS

If there is more than 1 system, loop, deactivator, etc… they will create a local network. The systems have an input
(Grey connector) and an output (Red connector). Dexilon system structure is simple. Connection between systems
is always done from red connector to grey connector. First system in the line becomes the communication master,
the rest become communication slaves. Connection to systems is done throughout the BLUE RS232 port in the
communication master ONLY.

External communication is handled by the BLUE RS232 port in the communication master.
It is possible to mix several devices in the net, TX, RX, Loops, Deactivators, etc…

The connectors from Transceiver Boards which connect to other antennas are red connector (K in the drawing)
and grey connector (L in the drawing). Apart from the RX signal, they also take communication between Transceiver
and the 2 local Receiver Boards and communication with further Transceiver Boards in the net, if any.
485 JUMPER (N in the drawing) must be ON in the first and last Transceiver Board in the net.
485 JUMPER (N in the drawing) must be OFF in the middle Transceiver Boards in the net.

The connectors in the Receiver Board are red connector (F in the drawing) and grey connector (G in the drawing).

AM G10V MANUAL 7
 DUAL SYSTEM CONFIGURATION (RX-TX)
Always connect a CAB-FL-10-I cable with CON-10-TEL-NOPOL (NOT POLARIZED) from RED connector of the
transceiver TX board to the GREY connector of the receiver RX board.

For Power Supply Connection, always use a CAB-FL-10-B cable with CON-10-TEL-POL (POLARIZED).
RX antennas are not connected to Power Supply.

SPLIT SYSTEM CONFIGURATION (RX-TX-RX)

Always connect a CAB-FL-10-I cable with CON-10-TEL-NOPOL (NOT POLARIZED) from RED connector of one board
to the GREY connector of another board.

For Power Supply Connection, always use a CAB-FL-10-B cable with CON-10-TEL-POL (POLARIZED).
RX antennas are not connected to Power Supply.

AM G10V MANUAL 8
 SEVERAL TRANSCEIVER AND RECEIVER ANTENNAS (For example: TX-RX-TX-RX-TX)

- Always connect a CAB-FL-10-I cable with CON-10-TEL-NOPOL (NOT POLARIZED) from RED connector of one
board to the GREY connector of another board.
- The MASTER is the system with the grey connector not linked to another TX.
- 485 JUMPER (N in the drawing) must be ON in the first and last Transceiver Board in the net.

For Power Supply Connection, always use a CAB-FL-10-B cable with CON-10-TEL-POL (POLARIZED).
RX antennas are not connected to Power Supply.

TRANSCEIVER TO TRANSCEIVER (TX-TX-TX-TX…)

- Always connect a CAB-FL-10-I cable with CON-10-TEL-NOPOL (NOT POLARIZED) from RED connector of one
board to the GREY connector of another board.
- The MASTER is the system with the grey connector free.
- 485 JUMPER (N in the drawing) must be ON in the first and last Transceiver Board in the net.
- Enable Multimono option from Software.

For Power Supply Connection, always use a CAB-FL-10-B cable with CON-10-TEL-POL (POLARIZED).

AM G10V MANUAL 9
1. 5 CABLING

Dexilon 58 kHz systems have been designed to fit into every installation needs. They can be configured in multiple ways.
Connection between Transceivers or between Transceivers and Receivers is done through 10 ways telephonic cable
which allows easy adaptation to the installation place needs.

ANTENNA CABLES AND CONNECTION

Each Transceiver antenna can be connected to 2 independent Receiver antennas by a 10 ways flat cable with NOT
polarized connectors. Please follow the instructions carefully in order to manufacture the cable correctly.

MATERIAL

PROCESS

Test the cable with a system to check that it is working correctly.

AM G10V MANUAL 10
POWER SUPPLY CABLE AND CONNECTION

Each Transceiver antenna must be supplied by a 10 ways flat cable with Polarized connector. The maximum length for
this cable is 15 meter.

MATERIAL

PROCESS
Follow the same process as for ANTENNA CABLES AND CONNECTION.

AM G10V MANUAL 11
2. TUNING
2.1 REQUIREMENTS
1. A PC with Tuning Dexilon installed on it and RS232 to system connection cable is required. If PC does not have
a RS232 port, USB to RS232 adaptor is required.
2. Check last version of Tuning software is installed in your PC.
3. Before installation, ensure you understand AM technology. How it works, which are the possible affections etc…
READ THE MANUALS!
4. Synchronization with other AM devices around MUST be checked, and it must be placed away from sources of
noise in the 58 KHz band. These sources of noise could be laptop screens, some ballast, switching power
supplies, etc…
5. System must be installed over or under non-metallic materials. Installing the PAD over or under metal material,
will result in malfunction, under performance or damage.
6. Always connect the device to clean power lines (No other electrical devices connected).
7. Always turn ON and tune systems and deactivators ONE by ONE. Once the first one has been tuned, then it is
correct to connect the second one, then the third, etc...Device must not be fixed to its final place before testing
its performance.
8. Check cabling is correctly crimped.
9. Check system is installed inside limits for the tag used.
10. Again, before fixing the device, test its performance.
11. After installation, observe the system during some time making several detection tests to ensure perfect
working.

AM G10V MANUAL 12
 2.2 TUNING THE SYSTEM
Please check Tuning software manual and ensure last version of the software is installed in your PC.
Tuning process is basically checking transmission is performing correctly, and synchronized with possible neighbour
systems and adjust reception to accomplish the detection needs in each shop.

2.2.1 TUNING TRANSMISSION

1) First step in tuning is ensuring TX is performing correctly.
Go into the TX tab in the software and check Voltage and temperature is OK (green).

If this was not correct, check ANNEX 1, page 25.

TX power might be off because several causes:

It can be turned off automatically if the synchro signal received from the power supply.
In the case the TX is turned off, a code and explanation will appear.

2) Check synchro..

SYNCHRONIZATION PROCESS USING DISCOVERY TOOL

Starts the Discovery mode. “Delay” selector allows adjusting the

delay of the system transmissions.

AM G10V MANUAL 13
Once the Discovery Tool is ON, TX is automatcally stopped. Any signal with matching period (50/60 Hz), will be shown as
a block in the discovery screen, if the signal has the duration of an AM TX block, then it will be shown in red. Electrical
noise will be shown in white colour.

◦ Our System transmission blocks (A, B, C) will be shown in green in the negative part of the plot.
◦ Our system RX windows are shown in purple in the negative part of the plot.
◦ Other Systems’ transmission blocks are shown in red colour.
◦ Electrical noise is shown in white colour.

FIELD SITUATION 1: Systems perfectly in phase (99% of times), NO NEED TO SYNCHRONIZE.

Transmission loops are displayed in the negative area. The presence of another system which is correctly synchronized
with yours can be seen right over system transmission loops.

AM G10V MANUAL 14
FIELD SITUATION 2: Systems out of synchro, NEED TO SYNCHRONIZE, Only one external reference.

When another 58 kHz transmitter is transmitting out of synchro, it can be easily seen from the scope screen. The positive
area is reserved for these situations. In the following picture, the presence of another 58 kHz transmitter can be easily
seen on that area. Only one external reference means that only 3 TX blocks from other system can be seen in the upper
side of the screen.

Change the delay manually to synchronize with the system out of synchro and match the system transmission blocks
with the other systems around.

- As it can be seen on the picture above, our TX blocks (green blocks) are being moved until the position
matches with the other system TX blocks. The synchro can be followed and verified visually.
- After a good synchronization process, press OFF button.
- Please disable the FOLLOW MASTER and set the same Delay on ALL the Slaves.
- Be sure that all the power supplies are in phase.

AM G10V MANUAL 15
 FIELD SITUATION 3: Systems out of synchro, NEED TO SYNCHRONIZE, More than one external reference.

When there is more than one reference to synchro, then a correct synchronization is not possible. This means that
previous to the installation, there were already at least 2 systems out of synchro, probably these systems are
already not working. In order to fix the problem it is necessary to previously synchronize between them the existing
systems.

3 blocks of abnormal duration, means at least 2 previously not synchronized systems.

- After synchronizing ALL external systems, the situation will be as follows:

- Then the system can be correctly synchronized using this unique and only external reference.
- Please follow step 2, to synchronize the system in accordance.

AM G10V MANUAL 16
 2.2.2 TUNING RECEPTION

1st check if any change in anti noise algorithms has any effect on signal / noise levels.
If Noise algorithms reduce level of signal / noise, then apply them.

2nd Change gain so levels of signal and noise are around 30 dB.

3rd Finally raise the threshold if necessary to limit system detection.

AM G10V MANUAL 17
2.3 TROUBLESHOOTING

2.3.1 SYNCHRONIZATION PROBLEM

How can I recognize a synchro problem?

Externally: When you turn on your system:

- It makes other 58 kHz systems near alarm.
- Your system is showing a high amount of noise in the LED bar.
- There is no detection or it is very poor.
- Laptop: Check synchro.

How can I solve the problem?

- Check process in Tuning transmission section.

How can I know the synchro problem has been solved?

- Externally all systems around will be working fine as well as yours.

- Laptop: The situation in the discovery mode will be similar to this:

AM G10V MANUAL 18
 2.3.2 NOISE IS HIGH

How can I recognize a noise problem?

Externally: When you turn on your system:

- The system shows a high amount of noise in the LED bar.
- The detection might be poor.
- Laptop: In the scope you will see high amount of noise, in the 4 buffers.

How can I solve a noise problem?

 Try to locate the source of noise:

 Turn off all electrical equipment in the area. If the noise disappears, start turning all the
electrical equipment ONE BY ONE till you get noise again.
 Other way to locate the source of noise is moving the Receiver antenna while at the same
time you are looking to the LED bar or the software. See how the orientation of the
Receiver antenna affects the amount of noise and you will finally find the source.

 Then you have to neutralize the source of noise. (It might be related with bad synchro, please
check synchro) Other techniques are:
 Swap Transceiver antenna by Receiver antenna position.
 Ground the noisy device correctly or try to put it as far as possible from the Receiver
antenna.
 Anti noise algorithms.
 Select the position of anti noise algorithms which gives reduces most the signal/Noise.
 Use jumper in RX antenna K4.

Transceiver antenna Receiver antennas

 There are 2 active modes in noise fighting for  There are 2 active modes in noise fighting for
Transceiver antenna. Receiver antennas.
 Position 0 turns off noise fighting algorithms in  Position 0 turns off noise fighting algorithms in
Transceiver antenna. Receiver antenna.

How can I know the noise problem has been solved?

 Detection will improve. The signs of noise in the LED bar and in the scope will
disappear. You are done!

AM G10V MANUAL 19
 2.3.3 TRANSMITTER IS NOT WORKING OR IS LOW

How can I recognize a dead transmitter problem?

 Externally: When you turn on your system:
 The system does not detect.

 Laptop:
 Voltage near to 0Vpp.

How can I solve a dead transmitter problem?

 Please check the connection cable between the Power Supply and the Transceiver
Board.
 If transmission is low, you might need to re-tune the capacitor selectors, please
see ANNEX 1, page 25.
 If the synchro pulse from the POWER supply is not OK, the system will stop the
transmission.
 If the problem persists, it can be caused by a blown fuse in the Power supply.
Change the power supply by a new one.
 Check the power line frequency to be 50±1 Hz or 60±1 Hz.

TX can also be stopped and show a code number by the following reasons:

 TX loops stopped by command. (Code 9).

 TX loops stopped by bad power line frequency. (Code 18).
 TX loops stopped by green mode ON. (Code 27).
 TX loops stopped because of synchronizing with Master. (Code 36).
 Upper or lower loop are OFF by command. (Code 45).

How can I know the dead transmitter problem has been solved?
 The system is working normally.

You are done!

AM G10V MANUAL 20
 2.3.4 RECEIVER IS NOT WORKING

How can I recognize a dead receiver problem?

 Externally: When you turn on your system:

 The system does not detect. (Remember that there are 6 independent
receivers one for every loop).
 You can try if a dual system to change the receiver cable to red connector or
grey connector.

 Laptop:
 The signal is near 6 dB or less in all receiver buffers.

How can I solve a dead receiver problem?

 The problem may come from the Transceiver-Receiver connection cable. It may
be broken during the installation.
 If reception is low, you might need to re-tune the capacitor selectors, please see
ANNEX 1, page 25.
 The problem may come from the Receiver Board. It might be damaged. Try
another Receiver Board.
 The problem may come from the Transceiver Board. It may have one Receiver
channel damaged. Try another Transceiver Board or test with the other Receiver
channel.

How can I know the dead receiver problem has been solved?
 The system is working normally.

You are done!

AM G10V MANUAL 21
 2.3.5 FALSE ALARM

How can I recognize a false alarms (or unknown alarm) problem?

 The system is alarming when not expected to alarm. Dexilon 58 kHz systems are
very false alarm restrictive. It is almost impossible that a Dexilon 58 kHz system is
alarming except when:
 There is a tag in the detection area
 There is another 58 kHz system not in synchro.

How can I solve a false alarms (or unknown alarm) problem?

 Look for tags near the system. Look in the scope in the software. If you see
something similar to this:

 Stop the TX system. If the alarm disappears, there IS LABEL/TAG near.

 If not, there might be another 58 kHz system out of synchro affecting our system.
Follow procedure to synchronize.

How can I know the false alarms (or unknown alarm) problem has been solved?
 The system is working normally, no unexpected alarms.

You are done!

AM G10V MANUAL 22
 3 SAFETY AND DECLARATIONS
3.1 SAFETY GUIDELINES
1. Any manipulation of the devices should be done BY QUALIFIED AND TRAINED personnel ONLY.
2. Do not use the devices in water condensing conditions. Do not use the system in explosive environmental
conditions.

3.2 WARRANTY DISCLAIMER

Dexilon Automation S.L. makes no representation or warranty with respect to the contents hereof and specifically
disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Dexilon
Automation S.L. reserves the right to revise this publication and make changes from time to time in the content
hereof without obligation of Dexilon Automation S.L. to notify any company or person of such revision or changes

AM G10V MANUAL 23
4. VERSION HISTORY

VERSION DATE DESCRIPTION

V01 27/08/2016 First doc.

V02 15/11/2016 Added Annex 1

V03 20/01/2017 Typos

AM G10V MANUAL 24
 ANNEX 1
Tuning TX antenna resonance
In order to setup the correct value of TX Jumpers for the antenna, TX tuning process might be necessary.

Check the value of TX Voltage. It

has to be in the green colour. If
not, then it is necessary to tune
TX board capacitors.

Process: Tune TX UPPER LOOP Capacitors:

A) Disconnect Upper and lower loops from “Transmission tab” in Tuning software.

B) For every one of the following combinations:

- Select one of the following list combination each time (TOTAL 8 times).

JR2-1 JR2-2 JR2-3

OUT OUT OUT
OUT OUT IN
OUT IN OUT
OUT IN IN
IN OUT OUT
IN OUT IN
IN IN OUT
IN IN IN

- Turn ON upper loop (software).

- Check TX Voltage (Software).

1) Select the position in which Voltage is higher.

2) Do the same for LOWER loop and JR1-1, JR1-2, JR1-3 jumpers.

AM G10V MANUAL 25
 Tuning RX antenna resonance
The Receiver Board controls the resonance of both Receiver loops in the Receiver antenna.
The resonance is controlled by the selection of capacitors in this slide in the software. Receiver Antenna resonance
might be affected only when installing the system very near metallic frames or metallic doors. In these cases,
Receiver resonance can be modified from the selector.

The factory default value for Receiver Resonance depends on the model (always around 9).
Process: Tune RX capacitors in RED Channel RX antenna.

1) Place a tag in the detection area.

2) Change the value of “RX resonance” to the position in which the value of SL3 and SL4 are higher.

3) If there is an antenna connected to grey channel, then apply the same process.
4) Save parameters.

AM G10V MANUAL 26