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Exam For Implement Maintenance Procedure

This document provides an exam on implementing maintenance procedures for computer problems. It contains multiple choice questions, true/false questions, and a short answer question. Some key points: - Routine problems that happen intermittently are familiar issues known as faults or diagnoses. Software issues caused by corrupted DLL and CAB files are considered software related problems. - Troubleshooting is the process of figuring out how to solve a computer issue. A logical, step-by-step approach is needed, starting with simple checks before moving to complex analyses. - Common solutions for a slow computer include restarting it, ensuring sufficient hard drive space, and uninstalling unused programs. Preventative maintenance and troubleshooting help reduce hardware

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416 views3 pages

Exam For Implement Maintenance Procedure

This document provides an exam on implementing maintenance procedures for computer problems. It contains multiple choice questions, true/false questions, and a short answer question. Some key points: - Routine problems that happen intermittently are familiar issues known as faults or diagnoses. Software issues caused by corrupted DLL and CAB files are considered software related problems. - Troubleshooting is the process of figuring out how to solve a computer issue. A logical, step-by-step approach is needed, starting with simple checks before moving to complex analyses. - Common solutions for a slow computer include restarting it, ensuring sufficient hard drive space, and uninstalling unused programs. Preventative maintenance and troubleshooting help reduce hardware

Uploaded by

Abela Drrs
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Exam for Implement maintenance procedure

Choice: Choose the correct answer


1. _____________ are computer problems that happen intermittently again and
again and we are familiar with.
A. Diagnosis B. Routine problems C. Faults D. None
2. If in windows dll and cab files are corrupted, what type of problems is this?
A. User related B. Hardware Related C. Software Related D. All
3. Identify problems by smelling for burnt components will be done by _________
A. Using sense organ B. Conducting Interview C. Using Multi-meter
4. In all cases where you are trying to troubleshoot a problem, you need to use a
logical step-by-step approach and go from simple to complex.
A. True B. False
5.--------------- is the process of figuring out how to solve a computer problem.
A. Troubleshooting B. Problem C. Maintenance D. None
6. The first thing to do in the case of Printer Problem is to check if the printer
is turned on.
A. True B. False
7. Which of the followings the correct action if keyboard is not working?
A. Make sure the keyboard is connected to the computer. If not, connect it
to the computer.
B. If you are using a wireless keyboard, try changing the batteries.
C. If one of the keys on your keyboard gets stuck, turn the computer off
and clean with a damp cloth.
D. All
8. Which of the followings can be considered as a common solution for a
slow computer?
A. Restarting the computer
B. Verify that there is enough free hard drive space.
C. Uninstalling unused programs
D. All
True/False: Write True or False.

_________9. Troubleshooting is a regular and systematic inspection, cleaning, and


replacement of worn parts, materials, and systems.
_________10. A good preventive maintenance program helps minimize failures.
_________11. All troubleshooting processes are the same, and technicians tend to
refine their troubleshooting skills based on knowledge and personal
experience.
_________12. Preventive maintenance reduces the probability of hardware or
software problems by systematically and periodically checking
hardware and software to ensure proper operation.
_________13. Removing unwanted programs can be considered as a guide to
create a hardware maintenance program.
_________14. After determining the exact cause of the problem, the next step is to
establish a plan of action to resolve the problem and implement the
solution.

give short answer

15. Write the six steps of problem solving model

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