Eng 102 Rev May
Eng 102 Rev May
Uses of Letters: Know your reasons and goals for writing the
memo.
Compliments Do proper research on all your facts.
Complaints
Choose your audience wisely.
Questions
Formally begin the memo by labelling the top of
Recommendations
the page with “Memorandum”, “Memo”, or
Requests
other similar labels.
According to Guffey (2007), they are important for Provide headings of your memo.
the ffg. reasons:
Introduction – start by stating your purpose for
Permanent records of something are writing, and then follow this up with a shirt abstract
required; of the memo’s body.
Formality is needed; and
Body – this part develops the main points
Messages are sensitive and must be
highlighted in your opening.
organized.
Conclusion – this should briefly highlight again your
Classifying Letters:
main points in the introduction.
Positive and neutral letters – communicate
goodwill, neutral and straightforward requests,
and positive messages. They are used for
everyday business.
Persuasive letters – try to convince the
reader to perform a particular course of action.
Negative letters – contain negative messages
such as bad news, poor service,
misunderstandings, complaints, and refusals.
Giving recommendations;
Requesting for information;