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Customer Specific Requirment - 2021-22 - TML CSR Rev04

Tata Motor's customer requirements document outlines various quality standards suppliers must meet. This includes maintaining IATF/ISO TS 16949 certification, acknowledging drawing revisions, monitoring supplier performance indicators, ensuring traceability, conducting special process validations, implementing corrective actions, and more. Suppliers must follow these requirements to remain a source for new business from Tata Motors.

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0% found this document useful (0 votes)
3K views5 pages

Customer Specific Requirment - 2021-22 - TML CSR Rev04

Tata Motor's customer requirements document outlines various quality standards suppliers must meet. This includes maintaining IATF/ISO TS 16949 certification, acknowledging drawing revisions, monitoring supplier performance indicators, ensuring traceability, conducting special process validations, implementing corrective actions, and more. Suppliers must follow these requirements to remain a source for new business from Tata Motors.

Uploaded by

Ali Mujawar
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Tata Motor’s (TML) Customer Specific requirements

(Revision Date 10/01/2020)

Scope: Applicable to supplier’s supplying production and or service parts to Tata Motors.

1. QMS certification: Supplier shall ensure IATF / ISO TS 16949 Certification always
remain in its valid state of condition & upload copy of certificate on SRM portal. For
whatsoever reasons, if the validity of the QMS Certificate expires / terminated, this shall
be communicated to TML immediately.

2. Specifications & drawings: Supplier must acknowledge the drawing revision level on
SRM portal. Where drawings are not available or revisions are mismatching, supplier
shall take up with concerned buyer/SQE to obtain correct the drawings. Wherever
drawing specifies National/International Standard, Supplier shall maintain the latest
copy of the same unless pertinent issue is specified. Latest drawing can be reviewed
& downloaded from SRM portal provided valid PO for same is released to supplier.

3. Supplier Performance Indicator - Supplier shall review and monitor Supplier


Performance Indicator in SRM portal every month and take actions accordingly to
remain source able for any new business.
4. Conformance to specification: Supplier shall ensure maintaining all parameters of
parts as per latest drawing, being supplied to Tata Motors. In case of any deviations
prior approval to be taken before shipment from concern SQE.

5. Product Audit & Layout inspection: Supplier to conduct product audit at


appropriate stages of production & delivery.
Supplier shall carry out layout inspection of products and inform the result to TML
once in a year. In case of nonconformity, supplier shall work on the 4M to meet the
specifications.

6. Record Retention :- Production part approvals, Tooling Records, Product &


process design records, Purchase Orders or contracts and amendments shall be
retained for the length of time that the product is active for production and service
requirements ,plus one year.

7. Warranty Analysis: Supplier to attend the warranty analysis meeting as per


schedule.

8. Raw material: Raw material/ Std. Parts (Fasteners/washer/etc.) shall be procured


from approved sources only. This shall not absolve supplier of the responsibility to
meet the specified quality requirement. The supplier should ensure that the Raw
material conforms to the TML Quality Standard and also get it cross checked from
NABL approved laboratories.

pg. 1
9. Traceability: Supplier should have a robust system to ensure the traceability of the
component from the raw material stage till final dispatch. This will ensure traceability
of the material in case of Quality issues

10. Type test: Supplier shall carry out type test for the products of their own design and
inform the verification result to TML every 6 months.

11. Tooling Agreement Tooling/Fixtures: Supplier shall maintain history cards and
maintenance of tooling such as Dies, Molds, Jigs, Fixture either provided by TML or
made by us. Supplier are responsible for refurbishment or making new tooling in
case tool life is over

12. Inspection gauges/fixtures/instruments: Supplier shall be responsible to maintain


gauges, inspection Fixtures and instruments used in a valid state of calibration and
shall carryout preventive maintenance of production tooling such as dies, jigs and
fixtures at frequent intervals. Calibration work at specified interval shall be carried
out from calibration laboratories, who have traceability to National Standards.

13. Reworked & Repaired Products – Supplier shall obtain TML approval before
commencing rework & repair of parts.

14. CTQ parameters: Suppliers shall maintain the capability index of the critical
characteristics provided in drawing or agreed during SOR / PPAP as per Pro-X
manual. Supplier to inform TML about symbol used for special characteristics apart
from customer specified symbol. Suppliers are responsible to plan and execute the
requirements to meet the above index throughout the product life time & keep the
records.

15. CTQ Parameters reports: Suppliers of identified parts related to Emission and
safety should share the reports of all CTQ parameters on quarterly basis with TML.
In case of auto gauging facility available at supplier’s end, the records of these parts
should be maintained for min 4 years.

16. Special process Requirement :Heat treatment, plating and surface treatment,
Supplier shall,
1. Display documented work instruction.
2. Carry out process qualifications
3. The process shall be carried out by the qualified operator and shall continuously
monitor and control process parameter to ensure that specified requirements are
met.

pg. 2
4. Maintain Training record of operators & approved process qualification reports for
future reference.
5. Whenever there are changes in process control parameters, Supplier shall again
carry out process qualification & validation.
6. Our vendors shall ensure similar controls on sub-contractor when the item is off-
loaded with prior information and agreed by TML.

17. Incoming parts: Supplier shall exercise appropriate controls for off loaded / bought
out items & any change by the tier-2 or vendor will be validated before introduction.
Even though part is off loaded, parts quality & quantity is primary responsibility of
supplier.

18. 4M requirements: Supplier shall inform TML if there is any change in Methods /
Processes / Tooling or change of premises of its manufacturing facilities (4M
Changes).Supplier shall obtain prior permission from TML for any changes in
product/ process / sub-contractor and shall keep TML posted. The changes will be
validated and approved by TML through PPAP route.(PPAP portal >Request for
PPAP >4M change intimation)

19. Corrective actions: TML will communicate non-conformity, if any, on product and
Supplier shall confirm the corrective action taken and date of implementation to
close the non-conformity reported. Supplier shall route such parts through quality
gate till issue is resolved. Supplier shall share the corrective actions reports to TML
through PRR (Online) in SRM portal with time limit. Initial response within 24 hours
and final response within 15 days. The corrective actions shall be analyzed for
occurrence, detection failure & system related root causes. Supplier not responding
within stipulated timeline may impact supplier’s performance.

20. Special Process: Supplier shall follow the list of approved sources (Tier-II) for
special process like Plating, Painting, Powder coating, Heat treatment etc. Incase
approved supplier is not available near supplier location, the Tier-II supplier to be
approved by SQ.

21. Product liability: Supplier shall sign off mutually agreed warranty procedure made
for supplier designed products and in case of TML designed parts, supplier shall be
liable for any manufacturing defects if observed during the course of usage / product
life. Also the supplier will be liable for the consequential defects due to part
manufacturing defects.

22. Quality concerns: Supplier shall inform TML in case of any serious process lapse
at his end resulting in non -conforming parts being supplied to TML. In this case the
supplier will also bear the cost of Field Analysis Cost (FAC) or any other rework/
rectification at TML or in the field.

pg. 3
23. Logistics/ packing: Supplier shall to ship / transport production parts as per TML
approved logistics/ packaging only.

24. Third party inspection: Tata motors may deploy 3rd party for inspection &
segregation of parts to protect non confirming parts issued to assembly line. In Case
of 3rd Party Deployment at TML, the cost of such deployment will be debited to
supplier.

25. Supplier SPOC: Supplier shall declare SPOC for TML to the concerned SQE. In
case of any changes, Supplier will communicate immediately in writing. Updation of
contact details on yearly basis regardless of any changes.

26. Supplier visits: TML will have the right to verify the products, processes and quality
systems audit at Vendor’s / Sub-contractor’s premises / Sources. Such verifications
shall not absolve supplier of the responsibility to meet the specified quality
requirement.

27. Homologation: Suppliers supplying parts related to homologation should extend the
validity of certification on a continuous basis through certifying agencies like ARAI/
BIS/VRDE etc. as applicable. If there is likely to be any break in certification, it needs
to be proactively informed to TML.

28. IMDS, POP & Conflict of Minerals -


 Conflict of Minerals Declaration: Supplier shall provide information about the
usage of 3TG materials (i.e. Tin, Tungsten, Tantalum and Gold) in the
components supplied during calendar year using following link
https://tatamotors.sharepoint.com/sites/c-ExShared/s-
ConfMinSurvey/SitePages/Home.aspx
Supplier shall declare every year (before 30 April) for the material used during
previous calendar year.
 Declarations on use of Persistent Organic Pollutants (POPs) as per Stockholm
Convention: Supplier shall declare presence of listed POP in the parts supplied
to TML. Link is provided on SRM portal for declaration of POP.
 International Material Data System (IMDS): Supplier shall upload the Material
data on IMDS site with client code provided by TML. This is mandatory for all
new parts developed after Jan’2018. (Applicable only for PV BU only)

pg. 4
29. For any requirement that cannot be met or is not feasible waiver to be obtained from
TML SQ or SQMS department

30. Suppliers should use latest AIAG manuals for respective core tool implementation.

31. For all other details, refer TML Supplier Quality Manual. These requirements do not
absolve the SQM requirements.

pg. 5

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