Livemcqs.

com

Business Communication MCQs and Answers

A. e-mail

B. notices/posters

C. face-to-face informal communication

D. business meetings

Answer: C

2. Which method is good for taking leave in the office.

A. Website

B. notices/posters

C. e-mail

D. business meetings

Answer: C

3. Communication starts with:

A. Encoding

B. Sender

C. Channel

D. Feedback

Answer: B

4. The number of key elements in the communication process is:

A. Five

B. Six

C. Seven

D. Four

Answer: A

5. The two broad areas of communication are:

A. Oral and written communication

Livemcqs.com
 Livemcqs.com

B. Verbal and written communication

C. Verbal and non-verbal communication

D. Oral and non-verbal communication

Answer: C

6. Which of the following combination is /are example/s of oral communication?

A. Meetings, memos and presentations

B. Meetings, memos and performance reviews

C. Meetings, presentations and performance reviews

D. All the above

Answer: C

7. Which of the following combination is /are example/s of written communication?

A. Letters and voicemail

B. Reports and email

C. Circulars and voicemail

D. All the above

Answer: B

8. Orders and directives are the example of:

A. Downward communication

B. Upward communication

C. Diagonal communication

D. Horizontal communication

Answer: A

9. Communication between HR manager and salesman is an example of:

A. Horizontal communication

B. Lateral communication

C. Diagonal communication

D. Vertical communication

Answer: C

Livemcqs.com
 Livemcqs.com

10. Diagonal communication is also known as:

A. Cross ward communication

B. Horizontal communication

C. Vertical communication

D. Any of the above

Answer: A

11. Communication between HR manager and Finance manager is an example of:

A. Downward communication

B. Upward communication

C. Diagonal communication

D. Horizontal communication

Answer: D

12. Down ward communication and Upward communication are:

A. Vertical communication

B. Horizontal communication

C. Diagonal communication

D. None of these

Answer: A

13. Placement of purchase order to supplier of material is ———- communication.

A. Vertical communication

B. Horizontal communication

C. Internal communication

D. External communication

Answer: D

14. Receiving a sales order is an example of:

A. Vertical communication

B. Horizontal communication

C. Internal communication

Livemcqs.com
 Livemcqs.com

D. External communication

Answer: D

15. ——— Communication can be inward or outward:

A. Vertical communication

B. Horizontal communication

C. Internal communication

D. External communication

Answer: D

16. The term “communis” derived from ___word.

A. Greek

B. Latin

C. Chinese

D. English

Answer: B

17. Communication means ___information, feeling and thoughts, with others.

A. To receive

B. Exchange of

C. Conveying

D. All the above

Answer: B

18. Grapevine communication is associated with _____communication.

A. Formal

B. Informal

C. Horizontal

D. Vertical

Answer: B

19. Lateral communication is between

A. Superior and subordinate

Livemcqs.com
 Livemcqs.com

B. Same cadre of personal

C. Subordinate and superior

D. Among all

Answer: B

20. Audio Visual communication combines

A. Auditory only

B. Visual only

C. Both auditory & visual

D. Written

Answer: C

21. Communication problems otherwise known as

A. Enquire

B. Barriers

C. Encoding

D. Decoding

Answer: B

22. Posters fall under _______communication.

A. Oral

B. Visual

C. Written

D. Spoken

Answer: B

23. Informal communication is otherwise known as ______ communication.

A. Grapevine

B. Lateral

C. Visual

D. Horizontal

Answer: A

Livemcqs.com
 Livemcqs.com

24. Horizontal communication flows through _______

A. Face-to-face discussion

B. Telephonic talk

C. Periodical meeting

D. All the above

Answer: D

25. Gestural communication is a ______

A. Non-Verbal Message

B. Direct conversation

C. oral communication

D. Written

Answer: A

26. Physical Barriers to communication are ______

A. Time and distance

B. Interpretation of words

C. Denotations

D. Connotations

Answer: A

27. Communication is derived from a Latin word “Communis” which means

A. Community

B. Share

C. Common

D. Marxist

Answer: B

28. Visual communication are dependent on what factors?

A. Signs, symbols and pictures

B. Text messages

C. Posture

Livemcqs.com
 Livemcqs.com

D. Body language

Answer: A

29. What is the final step in the communication cycle?

A. Encoding

B. Decoding

C. Feedback

D. Receiving

Answer: C

30. Which type of feedback supports student development from their current level of achievement?

A. Specific Feedback

B. Descriptive Feedback

C. Non-Specific Feedback

D. None of the above

Answer: B

31. If there is the absence of feedback then it will lead to …………

A Mistrust

B. Communication Barrier

C. Interference

D. None of the above

Answer: B

32. It is a word used in place of a noun that is

A. Pronoun

B. Verb

C. Adverb

D. Preposition

Answer: A

33. A word used to express emotion and is often followed by an exclamation mack is called

A. Preposition

Livemcqs.com
 Livemcqs.com

B. Conjunction

C. Adverb 1996

D. Interjection

Answer: D

34. Which part of the sentence contains two independent clauses joined by conjunction?

A. Compound Sentences

B. Simple Sentences

C. Complex Sentences

D. Compound-Complex Sentences

Answer: A

35. The process in which the receiver interprets and understands the message is called ………….

A. Decoding

B. Encoding

C. Feedback

D. None of these

Answer: A

36. ……….. is an instance of non-verbal communication.

A. A speech

B. Proximity

C. A notice

D. An e-mail

Answer: B

37. Which of the following is an example of oral communication?

A. Newspapers

B. Letters

C. Phone call

D. e-mail

Answer: C

Livemcqs.com
 Livemcqs.com

38. “Two girls talking over a phone” – is an example of….

A. interpesonal communication

B. written communication

C. small group communication

D. public communication

Answer: A

39. Which type of words should be used for good communication?

A. Acronyms

B. Technical

C. Jargons

D. Simple

Answer: D

40. Sending a letter is which type of communication?

A. Listening

B. Writing

C. Speaking

D. Reading

Answer: B

Livemcqs.com