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B. Job Description Owner/Manager

The document outlines the job descriptions for several roles within a company including owner/manager, secretary/assistant, technical staff, production staff, marketing staff, and cashier. The owner/manager is responsible for overseeing business operations, employees, customers, and ensuring profitability. Technical staff develop new technologies, lead projects, and maintain systems. Production staff follow safety procedures and manufacture products. Marketing staff lead the marketing department in research, strategy, and campaigns. The cashier handles customer transactions and ensures customer satisfaction.

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Chailai Chen
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387 views2 pages

B. Job Description Owner/Manager

The document outlines the job descriptions for several roles within a company including owner/manager, secretary/assistant, technical staff, production staff, marketing staff, and cashier. The owner/manager is responsible for overseeing business operations, employees, customers, and ensuring profitability. Technical staff develop new technologies, lead projects, and maintain systems. Production staff follow safety procedures and manufacture products. Marketing staff lead the marketing department in research, strategy, and campaigns. The cashier handles customer transactions and ensures customer satisfaction.

Uploaded by

Chailai Chen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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B.

Job Description

Owner/Manager

 Delegating responsibilities and supervising business operations


 Hiring, training, motivating and coaching employees as they provide attentive, efficient service
to customers, assessing employee performance and providing helpful feedback and training
opportunities.
 Resolving conflicts or complaints from customers and employees.
 Monitoring store activity and ensuring it is properly provisioned and staffed.
 Analyzing information and processes and developing more effective or efficient processes and
strategies.
 Establishing and achieving business and profit objectives.
 Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
 Generating reports and presenting information to upper-level managers or other parties.
 Ensuring staff members follow company policies and procedures.
 Other duties to ensure the overall health and success of the business.

Secretary/Assistant

 Answer telephones and take messages or transfer calls


 Schedule appointments and update event calendars
 Arrange staff meetings
 Handle incoming and outgoing mail and faxes
 Draft routine memos, billing, or other reports
 Edit company correspondence and ensure document accuracy
 Maintain databases and filing systems, whether electronic or paper
 Perform basic bookkeeping

Technical Staff

 Assess and develop new advanced technologies by translating strategic business goals into final
design.
 Lead small groups or teams for effective project management and delivery.
 Maintain complex technologies by understanding system requirements.
 Strategize technical guidance to team.
 Perform technical trials.
 Update on industry trends and technology.
 Maintain and improve current Web applications and migration to unified technology platform.
 Display familiarity with clients side web technologies.
 Create advanced electro-optical system concepts to meet customer needs in remote sensing

Production Staff

 Following health and safety standards.


 Maintaining a clean workstation and production floor.
 Assembling products and parts.
 Following production guidelines and specifications.
 Finalizing and packaging products for shipment.
 Operating and maintaining machinery and production line equipment.
 Monitoring the assembly line and removing faulty products.
 Working on the production line and meeting production targets.
 Reporting any issues to the supervisor on duty.

Marketing Staff

 Acts as the highest-ranking employee in the marketing department


 Assists in the interviewing, hiring, and training of key marketing staff members, including
marketing managers and consultants
 Research and analyses market trends, competitor offerings, demographics, and other
information that affects marketing strategies
 Uses research findings and analysis to provide direction to marketing managers regarding
upcoming marketing projects, new products or services, and overall strategy
 Identifies areas for improvement in product offerings, sales tactics, marketing strategy, and
promotional activities
 Approves all marketing campaigns and plans before they are implemented
 Weighs in on important decisions involving product advertising, packaging, media channels, and
branding
 Maintains the department's budget and ensures all marketing activities are cost-effective
 Works with other company officers to establish budgets and marketing objectives
 Monitors marketing and sales performance and adjusts strategies as needed
 Adheres to and implements all company policies and procedures

Cashier

 Handle cash, credit or check transactions with customers


 Scan goods and collect payments
 Ensure pricing is correct
 Issue change, receipts, refunds, or tickets
 Redeem stamps and coupons
 Count money in cash drawers at the beginning and end of shifts to ensure that amounts are
correct and that there is adequate change
 Make sales referrals, cross-sell products and introduce new ones
 Resolve customer complaints, guide them and provide relevant information
 Bag items carefully
 Greet customers when entering or leaving establishment
 Maintain clean and tidy checkout areas
 Keep reports of transactions
 Process returns and check to see if items are damaged
 Answer customers’ questions and get a manager if answer doesn’t solve the issue
 Pleasantly deal with customers to ensure satisfaction

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