LEARNER WORKBOOK

National Certificate: Generic Management

ID 59201 - Level 5 – Credits 162

Unit Standard: 252020

Create and manage an environment that promotes

innovation

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Learner Information (Please Complete this Section)
Name & Surname:
ID Number
Tel/Cellphone Number
Email Address
Organisation/Venue:
Workplace Unit/Dept:
Facilitator Name:
Date Started
Date completed

©Copyright©
All rights reserved. The copyright of this document and any annexures thereof is protected and expressly reserved.
No part of this document may be reproduced, stored in a retrievable system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording or otherwise without the prior permission.

Declaration
I(Learner)…………………………………………………………………………………………….herewith declare
that I am ready for the assessment, that we have reviewed the assessment preparation and plan, I understand the
assessment process and I am happy that the assessment will be conducted in a fair manner.
Learner Signature: Date: Facilitator Signature: Date:

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Learner Workbook Information
This Workbook has been designed and developed to evaluate learners’ level of understanding relating to the
following skills program or unit standard: CREATE AND MANAGE AN ENVIRONMENT THAT
PROMOTES INNOVATION, which has been developed for the qualification: NATIONAL CERTIFICATE:
GENERIC MANAGEMENT ID 59201 LEVEL 5 – CREDITS 162. Learners will be evaluated on the specific
outcomes and/or assessment criteria of the following SAQA Registered Unit Standard(s), which represent the
Formative Assessment component:
US ID US Title Level Credits
252020 CREATE AND MANAGE AN ENVIRONMENT THAT PROMOTES 5 6
INNOVATION

Instructions to Facilitators and Learners

Facilitators will be required to:
 Explain the completion of the workbook to each learner.
 Interview the learner on similar questions, should he/she not be able to write.
Learners will be required to:
 Complete the workbook as per the instructions.
 Ensure that all questions are completed.
 Ensure that the workbook is completed and authentic.
 Ensure that all annexure are attached to the workbook and clearly referred to.

Total Marks & Equipment

In order to meet the pass mark, learners are required to achieve a minimum of 80% of the total marks, and learners
are required to have the following equipment in order to complete this workbook:
 Pen and Pencil
 Ruler
 Exam Pad – for additional paper.
Outcomes
The qualifying learner is capable of:
 Analysing own unit in terms of opportunities for innovation.
 Demonstrating understanding of the techniques that promote creativity.
 Developing a plan for creating an environment conducive to innovation.
 Leading a team through a creative thinking process.

Assessment Criteria
The assessment process involves collecting and interpreting evidence about the learner’s ability to perform a task,
which will be achieved through a combination of formative and summative assessments. In this guide there may be

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assessments in the form of activities, assignments, tasks or projects, as well as workplace practical tasks. The learner
is to perform these tasks and provide required and authentic evidence in their portfolio of evidence.
To qualify and receive credits towards the learning programme or unit standard, a registered assessor and moderator
will conduct an evaluation and assessment of the learner’s portfolio of evidence and competency.

Learner Responsibility
The responsibility of learning rest with the learner, so:
 Be proactive and ask questions,
 Seek assistance and help from your facilitators, if required.

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US: 252020, NQF Level 5 Worth 6 Credits
CREATE AND MANAGE AN ENVIRONMENT THAT PROMOTES
Learning Unit
INNOVATION
Unit Standard This Unit Standard is intended for managers in all economic sectors. These managers
Purpose would typically be second level managers such as heads of department, section heads
or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:

 Analysing own unit in terms of opportunities for innovation.
 Demonstrating understanding of the techniques that promote creativity.
 Developing a plan for creating an environment conducive to innovation.
 Leading a team through a creative thinking process.
Learning Assumed to It is assumed that learners are competent in:
be in Place Communication at NQF Level 4.
Mathematical Literacy at NQF Level 4.
 Computer Literacy at NQF Level 4.

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 Session 1 Analyse own unit in terms of opportunities for innovation.
SO 1
Learning  Identify features of an environment that promotes innovation.
Outcomes  Analyse own unit in relation to the features of an environment conducive to innovation.
(Assessment  The findings of the analysis are interpreted to determine whether the current environment
Criteria) promotes innovation.
 Areas for improvement are identified on the basis of the analysis conducted.

Activity
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What is innovation?
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Activity
2
Discuss the significance of the following in relation to creating an environment that promotes innovation:
 Inspiration
 Ideation
 Implementation
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Activity
3
List and describe the two main elements needed to develop and maintain a firm’s innovative capacity.
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 Session 2 Demonstrate understanding of the techniques for promoting creativity.
SO 2
Learning  Creativity and innovation techniques are identified in terms of generally accepted theory
Outcomes and practice.
(Assessment  Three techniques for promoting creativity are explained with practical examples.
Criteria)

Activity
4
List the eight creativity techniques related to innovation, as per your learner guide.
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Activity
5
Describe the concept of “Day Dreaming”, as an example of an innovation technique.
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 Session 3 Develop a plan for creating an environment conducive to innovation.
SO 3
Learning  The role of the unit manager in creating an environment conducive to innovation is
Outcomes described with reference to continuous improvement and innovation of the unit.
(Assessment  The processes, actions and approaches necessary to create an environment conducive to
Criteria) innovation are recorded in the plan.
 The implementation of the plan is described with reference to the environment and
availability of resources.
 The plan is promoted within the unit in order to encourage commitment.

Activity
6
How can creativity be assessed and what is the impact of assessment on creativity in a workplace?
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 Session 4 Lead a team through a creative thinking process.
SO 4
Learning  Techniques for promoting innovation and creativity are applied to generate ideas for a
Outcomes new or improved process, project or product.
(Assessment  A number of alternative solutions are generated in relation to the process, project or
Criteria) product.
 The best alternative is selected from the solutions generated on the basis of evaluation
criteria.
 A concept is developed for implementation in accordance with the entity's policies and
procedures.
 The concept is recorded and communicated for implementation.

Activity
7
Give a detailed description of each of the five business practices that create innovative cultures in a
workplace.
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 Activity
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Write process of reverse innovation
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