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7 Characteristics of Effective Communication

1. The 7 characteristics of effective communication are clarity, empathy, conciseness, active listening, courtesy, listening skills, and consistency. 2. Clarity is the most important characteristic - using precise, concrete language without irrelevant information or jargon. 3. Empathy is understanding others' perspectives, situations, and actions by putting oneself in their shoes. Courtesy means being respectful, considerate, open, and polite in all business communications.

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Nabil Black
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129 views2 pages

7 Characteristics of Effective Communication

1. The 7 characteristics of effective communication are clarity, empathy, conciseness, active listening, courtesy, listening skills, and consistency. 2. Clarity is the most important characteristic - using precise, concrete language without irrelevant information or jargon. 3. Empathy is understanding others' perspectives, situations, and actions by putting oneself in their shoes. Courtesy means being respectful, considerate, open, and polite in all business communications.

Uploaded by

Nabil Black
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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7 characteristics of effective communication

1. Clarity
If your writing is clear, your reader is much more likely to
understand and act on your message. Consider this the ultimate
characteristic of effective communication.
If, on the other hand, your reader has to wade through irrelevant
information or unnecessary jargon, they’re probably going to
struggle to get through your message. Start with a clear
communication goal and use concrete, precise language to get your
point across.

2. Empathy
EmpathyOpens in a new tab. is putting yourself in the other
person’s shoes; being empathetic is one of the most valued social
skills because it helps to understand the needs of others, understand
their situation and way of acting.
Some of the phrases that we can use to show empathy are “I
understand what you say,” “I understand your situation.” And even
if we don’t agree with colleagues, employees, or friends, being
empathetic help when sending a more straightforward and more
effective message.

3. Conciseness
It means to keep your messages to a point. It is more about the
content of our message rather than its length.

4. Active Listening
Effective leaders know when they need to talk and, more
importantly, when they need to listen. Show that you care by
asking for employees’ opinions, ideas, and feedback. And when
they do share, actively engage in the conversation—pose questions,
invite them to elaborate, and take notes.
It’s important to stay in the moment and avoid interrupting. Keep
your focus on the employee and what it is they’re saying. To
achieve that, you also need to eliminate any distractions, including
constant pings on your cell phone or checking incoming emails.

5. Courteous
We know that all business communications should have some
degree of formal flavor. The presenter should try his best to be
honest, respectful, considerate, open and polite with the receiver of
the information. The message when supplemented with proper care
and kindness will definitely find an audience.
A rude presenter will have no audience even if the message he
delivers is perfectly effective and important. Offensive words can
put off certain factions of people. You should take ample care to
not be racist or misogynist or any other bad influence on the
audience. Even while using humor you should be very careful that
you are not being inconsiderate or cruel to anyone.

6. Listening Skills
A person who talks a lot is not necessarily a good communicator.
People who talk a lot may actually be poor communicators because
they never stop to listen to you.
If the talker constantly interrupts you, or finishes your sentences
for you, the communication is only one way. If somebody
constantly interrupts you and tries to finish your sentences for you,
you need to keep speaking through the interruption. If he or she
continues to interrupt, you need to say, “Please let me finish” in a
calm voice, and continue talking.
A good communicator talks about things that are of importance to
you, and says them in a way that you can understand. When good
communicators are telling you important information, they stop
often to ask you whether you have understood so far. Good
communicators avoid annoying mannerisms of speech, such as
“you know” or “like,” or annoying gestures like playing with a
pencil or looking at the clock. A good communicator is someone
who practices active listening.

7. Consistency
The choice of words matters when you are communicating at work.
Your words shouldn’t leave your team confused. You need to
communicate your message in the least possible words, have the
consistency of tone, voice, and content so that you can save time.
There is no room for repetition. Try to use short sentences and
short words.

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