Zubair Lateef

Email: zubair.lateef112@gmail.com
Cell: 443-734-1398

Education and Certifications:

 Bachelor's in Information Technology, Preston University, Pakistan 2006
 Masters in Computer Networking, Univ of Bedfordshire, UK 2009 

Professional Summary:
 IT Sys Admin with 9+ yrs. experience in install, configure and administration of VMware vSphere ESXi 7.0/6.7/6.5/6.0/5.5/5 (VMware vCenter,
vMotion, Storage vMotion, HA, DRS, FT, Host Profiles, VMware Update Manager -VUM, vSphere CLI, SRM).
 Ability to understand the network protocols such as HTTP, HTTPS, TCP\IP and each layer in OSI model. 
 Troubleshooting various network issues through various command like PING, TRACERT, ROUTE, and PORTQUERY and using NETMON to
capture network traffic and analyze. 
 Ability to fetch the domain data and group policy settings for the servers in Active Directory (2003, 2008) using Active Directory Users and
Computers, Active Directory Sites and Services and LDAP. 
 Involved in Monthly Security Patching, Applying Patches Including Manual patching and Automation using SCCCM, WSUS Service to
manage the distribution of updates and hotfixes. 
 Expertise in administering File servers and Print servers 
 Experience with Data Center migration in virtualization infrastructure. 
 Extensive experience in administration of Windows 2019/2016/20122008/2003 servers in single and multi-domain platforms.
 Expertise in building Microsoft Windows 2008 R2, 2012, 2016, 2019, 2008 and 2003 servers using MDT, Blade Logic.
 Strong knowledge and hands on experience in data center Migration.
 Experience in Migrating from HP blade servers to CISCO UCS B200M3/4 Servers.
 Experience migrating from ESXi 5, 5.5 and 6.0 to 6.5/6.7/7.0
 Installation, Configuration and Administration of Windows 2008 and 2012R2 Servers 
 Involved in Windows upgrades for Servers from Windows 2008 R2 to Windows Server 2012/2016/2019 and closely worked with Developers
to perform deployments and help in troubleshooting the issues. 
 Working knowledge of Microsoft products, including Windows Server 2008 – 2012 R2, 2019, 2016, WSUS, Active Directory, DNS, WINS,
DHCP, Power shell. 
 Strong Working Experience with Active Directory, GPOs, DNS, DHCP, File & Print Server, IIS (Web Server), FTP Links, LDAP integration 
 Intense knowledge of windows client OS. Proficient with windows 7 and windows 8, 10. 
 Deep Knowledge about installation and management of windows 7/8/10. 
 Experience to generate the different types of reports from SCCM.
 Involved in running the deployments using various techniques such as using batch files, PowerShell scripts, MSI packages and few internal
tools. 
 Worked in MS Azure Environment, Managed Compliance and Security across Windows Azure services by performing internal audits in
compliance with Fed Ramp, SOC, ISO. 
 Performed Fed ramp, ISO/SOC Vulnerability Scanning. Administration of Active Directory Services, DNS, DHCP protocols. 
 Ability to fetch the domain data and group policy settings for the servers in Active Directory (2003, 2008) using Active Directory Users and
Computers, Active Directory Sites and Services and LDAP. 
 Worked closely on system management tools such as SCOM, SCCM in order to monitor the health and performance of servers and their
applications. 
 Worked on Incident management and Problem management using ticketing system (which are part of ITIL, information technology
infrastructure library 
 Automation of Windows Admin tasks such as Disk space, registry editor changes, defragmentation and Disk partitioning using Power Shell
and scheduling them using Task Scheduler. 
 Creating Powershell and Power CLI scripts to pull the CPU and Memory usage, Disk Space, to analyze the Servers health remotely. 
 Configuring the DHCP server, creating a Scopes, Verifying the DHCP Client and DNS Protocols. 
 Experience working on Hardware incidents and troubleshooting Network issues through various commands like TRACERT, ROUTE,
PORTQUERY and using NETMON to capture network traffic and analyze. 
 Knowledge of Site Recovery Manager on disaster recovery and VCenter Operations Manager 
 Knowledge and experience on scripting tools such as PowerShell, vCLI. 
 Experienced in installation, configuration, design and ongoing maintenance of Cisco router and switches.
 Strong understanding of VMware Networking concepts like creation of Standard and Distributed vSwitch, different types of port groups, NIC
Teaming and VLAN Problem management on VMware ESXi 5.X/6.X7.0
 Experience in creating Baselines and managing patches using VMware Update Manager – VUM.
 Experience in monitoring vSphere environment for alerts and support production teams on escalated or higher priority issues.
 Extensive experience in managing vendors (HP/CISCO UCS/Vision Solutions/Microsoft/VMware etc.
 Experience using remote management tools like ILO/DRAC/Cisco UCSM and vSphere Client etc.
 Installing, configuring websites and web applications on different versions on IIS 10.0/8.0/7.5/7/0 and 6.0.
 Extensive experience managing Compute environment in datacenter like Chassis and Blade Management, replacing Hardware, Racking of
new Chassis and Blades, updating firmware etc. on HP and CISCO UCS servers.
 Experience in VMware VDI administration using VMware Horizon View.
 Experience in ITIL Driven controlled environments. Using Change management principles to ensure all the incidents and change tickets were
addressed as per SLA and SLO.
 Used Tools like CA Unicenter, BMC Remedy, Clarity, HPSM, WFM, and Star Client for managing Incidents and Change tickets.
 Worked as an individual contributor as well as in a team. Self-motivated and energetic professional. Strong Organizational skills and ability to
multitask. Ability to quickly acquire an in-depth knowledge of the organization`s infrastructure and emerging technologies.
 Having Good Knowledge of Amazon AWS Cloud Services, (EC2, S3, EBS, ELB, Elastic IP, RDS, SNS, SQS, Glacier, IAM, VPC, Cloud Front,
Route53, Cloud Watch.
 Transfer data from Datacenters to cloud using AWS Import/Export Snowball service.
 Installed EMC recovery point of VM for the V2V migration and datacenter disaster recovery solution.
 Setup the email alerts for virtual center and setup the SNMP monitoring for the HP chassis.
 Installed and configured the EMC networker for backup of the VM.
 Prepared and successfully implemented the VMware script that decreased the post migration activities timelines.
 Implement and Troubleshoot VMs in the Oracle cloud.

Technical Summary:
Administration
AD Management, DNS, DHCP, Security/Group Policies, Disk management, File and Print management, PerfMon, Raid
configuration, HP ILO/ IBM RSA/ Dell DRAC, HPSUM, Oracle 11g/10g database.
Hardware:
HP C7000, DL’s, Cisco UCS, Dell PowerEdge, EMC VNX, IBM XIV, HP 3PAR.
Virtualization Technologies and Operating System:
VMware ESX 3.x, 4.x, VMware ESXi 4.x,5.x,6.0,6.5,6.7,7.0 Microsoft Windows 2008 Hyper-V, Horizon view, vRops, vRA, VMware
vCenter Converter (5.5/6.0), VMware Data Recovery, VMware Consolidated backup, SRM, VMware Mirage (5.0/5.1), HA, FT, DRS,
vMotion, Storage vMotion, vRealize Orchestrator. Microsoft Windows 2012, 2016, 2019 Hyper-V, Microsoft Windows 2000, Microsoft
Windows 2003, Microsoft Windows 2008, Microsoft Windows 2012, Microsoft Windows 2016, Windows 7, Windows 8.1, Windows
10, Redhat Linux 6.5, Redhat Linux 6.4 servers.
Backup and Recovery:
CA ARC Serve Backup, Netbackup, Symantec, TSM. .
Disaster Recovery - DR:
CA ARC Serve Replication and High Availability, Double-Take 5.3/6.0. VMware SRM 6.0
Remote Management:
ILO/DRAC/IMM/RIB/OBA/UCSM/vCenter.
Patching:
SCCM, WSUS, Blade Logic, VMware Update Manager.

Work Experience:

Johnson & Johnson, New Brunswick, New Jersey (May 2019 – Current)

Systems Administrator - Windows, Wintel, VMware
Responsibilities:
 Install and administration of VMware vSphere 5.5 and 6.0, 6.5, 6.7 and 7.0 on HP BL 460c and CISCO UCS B200 servers.
 Installation & administrations of Windows Servers (Filers and applications). 
 Design and implement migration of ESXi hosts from HP bl460c blades to Cisco UCS B200 M3/M4 Blades.
 Update drivers and firmware on all Cisco UCS FIs and Blades, HP Chassis and Blade servers.
 Replace Memory, CPU, Mother Boards, Blades, Chassis and Fabric Interconnects in Cisco UCS domain to resolve issues related to
hardware failure.
 Creating vSphere Host Profiles, Standard and Distributed Switches.
 Configure VMware vSphere HA, FT and DRS clusters to manage workloads and availability.
 Creating Baselines and timely update of patches for all ESXi hosts using VMware Update Manager.
 Support daily monitoring and optimization of VM servers and ESXi hosts in production, dev and Test environment.
 Work with vendor and perform RCA for critical issues. Deploying and administering Group Policy. 
 Working on building and managing Domain Controllers, Member Servers, Server Clusters, and Virtual Machines 
 Granting permissions for appropriate users as per the application requirement. 
 Managed Infrastructure Virtualization components using V-Center, DRS, V-motion, P2V(Physical-To-Virtual), V2P(Virtual-Physical), FT, HA,
SCCM, SCOM, SCVMM, NIC Teaming, Network Virtualization using HP Virtual Connect. 
 Managing DHCP server, DNS server & IIS server globally. Troubleshooting AD, DNS & WINS replications globally. 
 Created customized dashboards for data store alerts using vRops, generated email notifications.
 Created thresholds and automate reporting with customized policies through vRops.
 Manage Active Directory sites subnets and replications 
 Experienced with Active Directory (AD), Group Policy Objects (GPO), Domain Name Service (DNS) and Microsoft Management Console.
 Implemented and cross-checked accuracy of backup, restore, log shipping, always on 24/7 for database, Active Directory and network. 
 Created preliminary PowerShell code for moving Azure Classic workloads to Azure Resource Manager version.
 Wrote PowerShell scripts for automating time-consuming specialty needs for external clients.
 Supported & Perform Oracle 11G upgrading, cloning, development and Production support 
 Managing Hyper-V Host Servers, creating VMs, deploying 2008R2/2012R2/2016/2019 and troubleshooting the issues. 
 Deployed Automation and Manual patching to PROD Servers on monthly basis and upgrading services running inside windows server
environment.
 Working with VMware vRealize Operations manager and Export utilization reports through vRealize operation manager. Developing custom
dashboard within vRops.
 Installing and configuring vRealize automation and vRealize Orchestrator
 Co-ordinate for required ports to be opened if the server is going to be in the DMZ. 
 Build the new server (physical server) or create the new VM in VMware vCenter. 
 Installing & troubleshooting SCCM client & ensuring all servers are reporting in SCCM console. 
 Generating reports from SCCM to ensure that all servers are having latest patches installed. 
 Configuring WDS for new environments. Having knowledge on configuring MDT & to integrate with SCCM. 
 Perform Service application upgrades & security patch management, antivirus and vulnerability remediation and deployment on O365 Lync
Environment. 
 Configured AWS IAM Security Group in Public and Private subnets in VPC.
 Worked on AWS for deploying instances consisting of various flavor’s viz., OEL, RHEL, CentOS, Ubuntu and Solaris in both Linux and
Windows. 
 Azure PaaS Solutions like Azure Web Apps, Redis Cache, Application insights Azure Server less Functions, Azure Stream Analytics, SQL
Azure and Azure Storage.
 Installing and configure Oracle 10g Database and Oracle 10g Developer Suite over Microsoft Windows Operating Systems. 
 Diagnosing hardware failure and server down issues. Coordinating with Hands on feet support people whenever physical access is
required. Controlling and Monitoring of Cisco UCS, HP servers Integrated Lights-Out (ILO) homepage. 
 Worked on decommissioned project for the retired servers.
 Build new ESXi hosts from the scratch and Performed migration of all the VMs from ESXi 6.0 to 6.5, 6.7, 7.0 with zero downtime
 Pro-actively worked on defragmentation task of Backend servers to compact the hard drives 
 Actively worked on NTP configuration on DNS servers.
 Wrote playbooks for Ansible and deploying applications using Ansible.
 Implemented and maintained Ansible Configuration management spanning several environments in VMware and the Azure cloud.
 Upgrade ESXi hosts from ESXi 5.0 to 5.5 to 6.0 and 6.5, 7.0
 Test Disaster recovery policies using VMware Site Recovery manager (SRM) and update DR policies run books.
 Implement and manage Virtual Desktop Infrastructure (VDI) on Cisco UCS servers with Symmetrix storage and Virtual Server Infrastructure
(VSI) on UCS Servers with in VBlock 350 and 720.
 Manage and support VDI environment using VMware Horizon View.
 Involved in evaluating and enhancing Azure Security and Integrated SaaS applications with Azure and enabled SSO 
 Involved in running the deployments using various techniques such as using batch files, PowerShell scripts, MSI packages and few internal
tools. Managing and troubleshooting issues on azure Infrastructure which raise during scanning. 
 Implemented single-sign ON Authentication method with Office 365 and configured DirSync and ADFS for Active Directory Synchronization.
 Used Ansible to manage Web applications, Environments configuration Files, Users, Mount points and Packages.
 Migrated user mailboxes from Exchange 2010/2013 to Office 365.
 Developed and maintained the continuous integration and deployment systems using Jenkins, ANT, Maven, Nexus, Ansible and Rundeck.
 Experience working on Hardware incidents and troubleshooting Network issues through various commands like TRACERT, ROUTE,
PORTQUERY and using NETMON to capture network traffic and analyze. 
 Creating and implementing App pools, App Stack, App Volumes and Writable Volumes.
 Configure and managing VMware View Client systems.
 Designing and implementation of windows and VMware patch management using WSUS and VM update manager.
 Coordinating with hardware and software vendors like HP, Dell and Microsoft when there is a critical issue.
 Ensuring the processes under ITIL service delivery model.
 Experience with and Data Fabric manager, Zoning and Storage allocation to storage groups.
 Worked on Incident, Change and Problem management using HP Service Centre
 Maintenance of IBM x Series & e Series servers, HP Proliant series Products and Microsoft windows server 2003 & windows 2000.
 VMware deployments vRO and vRA. Experience on vRealize Operation Manager dash boards and reports for both vSphere and Horizon
view.
 Migration from ON-premises to online Office 365, like Exchange, SharePoint, Active Directory, SCCM, Rights Management or SQL Server.
 Troubleshooting Experience with Outlook, Exchange server, ActiveSync and OWA.
 Working with Different Remote Access tools like Remote Desktop, PC Anywhere, IBM Blade console, Accessing Linux servers using putty.
Worked on Remote Administration by using RSA/RILO.
 Experience in migrating on premise to Windows Azure using Azure Site Recovery and Azure backups. 
 Creating and managed pools of full-Clone Virtual Machines and Linked-Clone Machines.
 Creating and managing RDS and Application pools.
 VMware NSX Installation, Configuration and Maintenance. Patched/upgraded VMware vSphere hosts, VMs and Hyper-V Virtual Machines.
 Pre-migration test for user from Exchange 2013/2019 to Office 365. 
 Experience in Monitoring, troubleshooting the server using tools such as SCOM, event viewer, MMC, Exchange Management shell, power
shell. Configured Nagios to monitor Linux servers with puppet automation.
 Planned a Retention solution for Exchange server 2007/2013 and Backup for Enterprise Network and Active directory. 
 Follow change management principles to ensure all the infrastructure changes were performed with in the specified change management
policies and guidelines in ITIL driven controlled environments.
 Participate in the 24x7 On-call support rotation.

Ciena Corporation, Hanover, Maryland (Feb 2017 - April 2019)

VMware, Windows Systems Admin
Responsibilities:
 Deployed and configured 2008 and 2012/2016 on virtual and physical platforms.
 Working with ticketing tool service now to maintain the CMDB accurate and working on Incident / Problem / Change and Request
management.
 Windows Admin tasks such as Disk space, registry editor changes, defragmentation and Disk partitioning using Power Shell. 
 Automated all the daily and routine tasks using PowerShell and scheduling few monitoring alerts using Task Scheduler. 
 Working with offshore team, helped in monthly hot fixing, worked with team for ongoing deployments and maintenances. 
 Good experience in monitoring health status of multiple servers and also familiar with using SCOM for high availability. 
 Hands on experience in installing, configuring clustering environment for load balancing using NLB and F5BIGIP for high availability of
response.
 Migrated the current Linux environment to AWS/RHEL Linux environment and used auto scaling feature and Involved in Remediation and
patching of Unix/Linux Servers. 
 Using Jenkins AWS Code Deploy plug-in to deploy and Chef for unattended bootstrapping in AWS.
 Implementation and managing Server setup, configuration & administration for Windows 2008/2008 R2/2016, Server and Active Directory
Administration. 
 Provide Remote Support and administration on network for internal and external clients using tools like Microsoft Remote Desktop
Connection (RDP). 
 Experience in Cisco UCS /HP C7000 blades administration and troubleshooting, Writing PowerShell Scripts, vb and powercli scripts.Worked
with VMware NSX.
 Managed Ubuntu Linux and Windows virtual servers on AWS EC2 using Open-Source Chef Server, Terraform, migrating a production
infrastructure into an Amazon Web Services VPC utilizing AWS Cloud Formation, EC2, S3, Chef/Ops Works, Cloud Watch, Cloud Trail, EBS,
Route 53, IAM etc. This included migrating several production MySQL databases into RDS.
 Good Knowledge in Azure cloud services, Azure storage, Azure active directory and Azure Service Bus. Managing Client's Microsoft Azure
based PaaS and IAAS environment.
 Responsible for vRealize Operation Manager Dashboards and reports for both vSphere and Horizon view.
 Developed vRealize Orchestrator workflow for VM provisioning using vRealize Orchestrator.
 Installation and configuration of domain controller, DHCP, DNS, Group Policy, Radius Server, IPV6.
 Installation and maintenance of Microsoft Web Application Proxy for Security of ADFS tokens.
 Performing Exchange Server Archiving items from Microsoft Exchange User Mailboxes, Public folders.
 Maintained active directory and account administrative rights. 
 Disaster recovery implementation and recovering systems during crash or hardware failure. 
 Worked on BitLocker encryption related issues on Windows 7, 8 workstations. 
 Setup Remote Access and Remote Desktop Services. 
 Experienced in creating and setting up Network policies by implementing firewall rules for allocation to specific groups or applications, TCP
Port sharing. Manage & Support Microsoft Server Applications such as Terminal Server, MS-SQL, IIS, Active Directory, DNS 
 Setting up Security Policies including logon events, account management events, system events, account logon events. 
 Configure software policy using AppLocker and firewall. Configuration of BitLocker Drive Encryption. 
 Implementation of Failover Clustering, Windows Server migration Tools, Windows Server Backup Group Policy Management, SMTP
Server, Configure servers for Remote Management. 
 Use system center configuration manager (SCCM) for system configuration and application installation. 
 Windows Server System Updates (WSUS) for patching. Run Oracle 9i/10g database with Oracle OEM in Linux/window environments.
 Monitoring of databases using grid control, OEM 11g and 12c.
 Working with VMware vRealize Operations manager and Export utilization reports through vRealize operation manager. Developing custom
dashboard within vRops. Installing and configuring vRealize automation 7.0 and vRealize Orchestrator 7.0
 Build, upgrade, and maintain networks in a Microsoft Server Environment. 
 Configure, upgrade, and maintain firewalls, advanced routing, security, and remote access, and Wi-Fi. 
 Roll out software migrations, OS upgrades, and new software installs though scripting and imaging. 
 Troubleshoot server, pc, and network issues like connectivity, slowness, no boot, virus, and malware. 
 Create failover systems for offsite backups, internet redundancy, and hardware redundancy. 
 Configured websites, web applications and virtual directories by assigning bindings to them such as hostname, IP address and port numbers.
 Deploying Application packages, patches and remediating the security compliance issues using Blade Logic.
 Worked on PCI compliance auditing, vulnerability management using Qualys Guard.
 Used BMC blade logic tool to install windows OS, patches on Virtual and physical servers.
 Perform Remediation of the OS configuration to make server compliant with company standards.
 Discover un-used/in-active serves and identify them for decommission.
 Install missing backup and monitoring blade logic agents as necessary per company standards.
 Ensure Trend Micro Deep Security agents are installed and active on the server.
 Ensure CMDB is updated and accurate per server specifications in preparation for go live change process.
 Created and Implemented Host profiles for Multiple Hosts and added FC LUNs as Data stores to multiple ESXi hosts.
 Experience on HA, DRS, vMotion, Storage vMotion, Resource pools, permissions, Patches, Snapshots, Tools Upgrade, disk expansions,
Templates.
 Creating and managing the VMware cluster with HA and DRS.
 Experience in administering Windows servers 2008/2012 and building new windows physical/virtual servers as per the requirement of the
project.
HSBC, London, UK (Nov 2014 - Dec 2016)
Windows & VMware System Administrator
Responsibilities:
 Administered Windows 2000/2003/2008/2012 servers and DNC, DHCP & AD servers.
 Configured customized alarms for Virtual environment as per the requirement from Client
 Configured VMware cluster environment with DRS and HA.
 Helped in preparing documentation for server deployments and configurations for application installations. 
 Performed Windows server installations for expansion of existing servers to handle server CPU and Memory load. 
 Performed few infrastructure application installations in clustered environment as part of load balancing to handle application load and to
reduce downtime. Installed and configured all desktop and server OS (7/8)
 Installed and configured MS-Office, Antivirus software likes McAfee, Norton Corporate Edition.
 Troubleshooting hardware and software related issues on HP Compaq Desktops and IBM Servers.
 Creating and maintaining user accounts. Configuring and troubleshooting of Enterprise LAN Network.
 Regular backup of the servers. Installing and configuring Red hat Linux server.
 Worked as a hardware technician for hardware maintenance and replacement. 
 Used monitoring tools for server monitoring and maintenance. 
 Creating Organizational Units (OU’s) and setting up Group Policy Objects (GPO), and Group Policy Containers (GPC). 
 Familiar with Data Center/Server Farm environment like Servers deployment, Cabling & labeling maintaining AC cooling,
 Environmental Sensing Devices, power and UPS monitoring. Deploy and Configure DNS, DHCP Servers. 
 Performed troubleshooting on windows event logs and errors for system and application event logs. 
 Took active part in administrative tasks and maintenance of servers. 
 Designed, implemented and automated disaster recovery with VMware SRM between datacenters located in different physical location, the
storage used for the implementation ranges from EMC VMAX, HP 3PAR to IBM XIV
 Build, configure and deploy VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P)
migration of Windows NT, 2000, 2003 and 2008/2012 as well as Linux servers from VMware and legacy hardware.
 Perform installation and cabling of HPC7000 chassis and HP Proliant servers in the datacenter
 Performed lift and shift of HP servers from the Columbus facilities to the new the facility in Kings Mountain
 Looked after all OS related issues including Server health checkup, Server health optimization and performance tuning.
 Schedule tasks in concurrence with Application team to ensure application functionality is available during specific times.
 Automated day to day activities checklist with Windows PowerShell and PowerCLI.
 Periodic ESXi/Windows log and alert analysis to ensure relevant alerts are being monitored and the system uptime are maintained at agreed
SLAs. Maintaining and providing technical support for Active directory infrastructure.
 Migrated Servers using PlateSpin migrate and VMware converter (P2V, V2V, SQL Cluster migration, File server migration.
 Installation and configuration of VMware vCenter 4.0/5 for maintaining the virtual environment.
 Maintain and manage the capacity of virtual environment with VMware Operation Manger.
 Performed upgrade of Operations Manager and VShield security manager.

Virgin Atlantic Airlines, Crawley, UK (Jan 2013 - Oct 2014)

System Administrator - Unix, VMware, Windows
Responsibilities:
 Troubleshot basic network problems; monitored and evaluated system performance. Analyze, install and configure applications as needed. 
 Improved basic operational databases, software configuration controls and system interfaces for computer system(s) assigned. 
 Prepared systems for operational use and support operational tests. 
 Analyzing network & system related problem and trouble shooting. 
 Worked on new builds /migration of servers and testing the patches as per the security team.
 Worked on PCI compliance auditing, vulnerability management on both Windows and Linux using Qualys Guard.
 Auditing Incidents and prepare a SIP plan to reduce the incidents.
 Assisted in developing documentation of the system specifications, including system scripts, system installation procedures, system backup
and recovery techniques and system test methods. 
 Assisted in developing cost/benefit analysis for new proposed program modifications, methods, and procedures. 
 Managed Windows Server Update services. 
 Enforced configuration settings with group policy. Developed system build and hardening guides. 
 Support & install various applications as well as Software updates and Antivirus updates.   
 Configuring and Troubleshooting of outlook issues & Configuring LAN & Networking Troubleshooting and Internet Troubleshooting.
 Involved in operational support of Active Directory, DNS, and AD enabled applications. 
 Installing and updating the windows patches. Creating NTFS shares on Windows Servers and provide permissions to users. 
 Built and manage Virtual servers on VMwareESXServer3.0/3.5. 
 Experience in creating Clusters in Virtual Center and adding ESX Hosts to Virtual Center Cluster. 
 Experience in setting up VMKernel Network and Enable VMotion. 
 Experience in configuring VMware DRS Rules and VMware HA on Clusters in Virtual Center. 
 Experience in creating and monitoring Resource Pool for Virtual Machines Resource Reservation and Limits. 
 Troubleshoot computer/network, Internet and email problems for users. 
 Creating and managing user accounts and the groups in Active Directory users and computers. 
 Involved in daily Performance monitoring and Active Directory troubleshooting with the ability to analyze server performance and make
recommendations for improvement. 
 Preparing monthly reports on the Incidents and changes, submitting to the higher management.
 Working on backup tools like VERITAS Netback up. Performed Cluster Fail-over testing on multiple Windows production Servers.
 Coordinating with Hardware vendors to get the faulty components replaced in timely manner so that SLA would not be breached.
 Good knowledge and understanding of Incident, Change and Request Management.
 Worked with the ticketing system HP Service Center, Remedy tools in order to handle Incident, Change and Request Management.
 Co-coordinating with IBM-MS or with Account specific SME’s to get the RCA done for critical outages.
 Coordinating with Database/application/network/firewall/storage teams to get the issues fixed.
 Installed, Configured and Maintaining Symantec end point protection through Organization and its migration.