Tokyo Hyperautomation and Low-Code

Tokyo Hyperautomation
and Low-Code
Last updated: April 8, 2023

PDF generated on April 8, 2023

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 Tokyo Hyperautomation and Low-Code

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Company Headquarters
2225 Lawson Lane
Santa Clara, CA 95054
United States
(408)501-8550

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 Tokyo Hyperautomation and Low-Code

Automate your workflow

Create integrations and connections across multiple systems. Quickly
connect with third-party applications, build your own custom
integrations, and automate repetitive tasks and document processing.
Govern your end-to-end multi-vendor automation life cycles from one
place.

Automation Engine includes Integration Hub, Robotic Process

Automation Hub, Document Intelligence, and Automation Center. It's
available from the ServiceNow Store.

Flow Designer

Flow Designer is a Now Platform® feature that enables process owners to

automate work. Build multi-step flows from reusable components without
having to code.

With Flow Designer, you can do the following:

• Automate repetitive work to improve efficiency and experience.

• Describe a workflow in natural language to help non-technical users

understand what it does.

• Display flows as diagrams to help builders see available paths and

connections.

• Create and test a workflow from a single interface to ensure it works as

expected.

• Promote process automation by enabling subject matter experts to

develop and share reusable actions with flow authors.

• Reduce upgrade costs, with upgrade-safe Now Platform logic

replacing complex custom script.

• Reduce development costs by providing a library of reusable actions.

• Scale with separate subscriptions for integration and Robotic Process

Automation (RPA) functionality.

For more information, see Flow Designer.

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 Tokyo Hyperautomation and Low-Code

Integration Hub

Automate integration tasks or build your own custom integrations with

Integration Hub. Integration Hub extends Flow Designer with several
predefined components that enable you to integrate your instance data
with data in external systems. These predefined components include the
following.

Spokes

Spokes have pre-built actions and flows that you can use to set up and
integrate with third-party APIs or other external systems. For example,
with the Slack spoke you can create a flow that automatically posts a
message and incident details in a Slack channel whenever a high priority
incident is created.

Integration steps

Integration Steps are steps in Action Designer that you can use to create
your own integrations. Examples of integration steps include the REST
step, the SOAP step, and the Script step.

Additional applications

Additional applications to simplify and automate your integrations. For

example, Remote Process Sync enables you to set up one-way or
bidirectional integrations among multiple ServiceNow instances so that
your process flows stay in sync.

Use Integration Hub in the following situations:

• When you're connecting with a modern application that has an API

available.

• When the application you’re connecting with frequently changes.

• When you need a faster response time. The actual response time
depends on the use case.

For more information, see Integration Hub.

Robotic Process Automation

Enable end-to-end automation for your organization with Robotic

Process Automation. Robotic Process Automation uses robots to

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 Tokyo Hyperautomation and Low-Code

automate repetitive tasks. With a combination of UI interactions,

element-based automations, and APIs that interact between various
business applications, you can emulate user actions and eliminate
mundane and repetitive human activities. Robotic Process Automation
has the following components.

Attended and Unattended Robots

Robots execute repetitive tasks. There are both attended and

unattended robots, so you can automate tasks that require human
intervention and tasks that don't.

Robotic Process Automation (RPA) Hub

RPA Hub is an application where you can deploy, monitor, manage,

measure, and verify compliance of all your robots at an enterprise level.

RPA Desktop Design Studio

RPA Desktop Design Studio is an application where you can design or

configure robotic automation workflows.

Use Robotic Process Automation in the following situations:

When the application you’re connecting with doesn’t have an API and
only UI-based access is available. For example, if you’re working with a
small application or legacy system that doesn’t provide an API, or the
provided API doesn’t have the required functionality.

• When the process is rule driven, or spans multiple desktop applications

in a complex way, such as data entry across multiple systems.

• When a response time of a few seconds to minutes is acceptable. The

actual response time depends on the use case.

For more information, see Robotic Process Automation (RPA) Hub.

Document Intelligence

Automate document data extraction with Document Intelligence.

Document Intelligence is a machine learning solution that enables quick
and accurate data extraction from a variety of documents, including
highly variable documents that change over time.

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 Tokyo Hyperautomation and Low-Code

With Document Intelligence, you can do the following.

• Accelerate the extraction of data from structured and semi-structured

documents, such as forms and IDs.

• Get started quickly with a no-code setup that enables data extraction
from many document types, including scanned paper documents and
documents in a JPEG, PNG, or PDF format.

• Automate intelligently with responsible, feedback-driven AI for

continual learning.

• Seamlessly integrate document processing steps into workflows.

For more information, see Document Intelligence.

Automation Center

Govern your end-to-end multi-vendor automation life cycles from one

place with Automation Center application. In the Automation Center
application dashboard, you can view real-time metrics and analytics.

With Automation Center, you can do the following.

• Discover, prioritize, and manage automation requests from different

sources through the full life cycle in Automation Center workspace.

• Oversee and optimize automation performance versus business goals

across multiple vendors.

• Monitor and manage the health of the automation and prevent

automation failures across multiple vendors.

For more information, see Automation Center.

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©2023 ServiceNow. All rights reserved. Terms of Use Privacy Statement

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the
United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are
associated.