Digital Quotient (JL6): FAQs

Ver 2.0
Nov 2021
1.What is Digital Quotient (DQ)?
DQ is - a single, simple metric that tracks the digital maturity of talent. It helps you navigate your capability development through the value chain of
building Competence, creating Impact and generating Value

2. What does Competence in DQ mean?

Competence is about building breadth and depth of skills. It measures the skills you possess, proficiency in those skills (Skill Proficiency) digital
exposure in adjacent area (Digital exposure through reskilling), and expertise in working on actual projects (Digital expertise through Tags)

3. What does Impact in DQ mean?

Impact is the next leap, where you apply skills to influence clients and teams with the knowledge and experience gained. Specialization, innovation
effectiveness and creating an impact through teams are key measures. It comprises of 3 areas Specialization, Solutioning and Leading resilient
teams

4. What does Value in DQ mean?

Value includes identifying new opportunities of revenue creation and creating new solutions to generate value for all stakeholders.

5. What does my DQ score comprise of?

It is a sum of your score in Competence, Impact and Value. Impact and Value is only applicable for JL6.

6. What does Skill Proficiency score comprise of?

It is a sum of the points gained from your top 3 skills and your expertise in these skills. Top 3 skills are based on your declaration on compass, now also
on L&C, current working skill, recency of the skill, experience, skill tag etc. Go to slide 3 on how to increase skill proficiency. The top of your top 3 skills
can vary if any of the mentioned parameters change.

7. How can I update my skills and my skill experience?

Visit Learning & Career on InfyMe>Click on your name on the right panel>>scroll down to scroll down to skills and endorsements>skills

8. How many points will I get for Digital Exposure through reskilling?
For completing certifications of a skill tag area you will gain 10 points. You can gain up to a maximum of 30 points for 3 areas. You will need to
complete all the mandatory certifications that are aligned to a learning path of a skill tag area to gain 10 points.

9. How many points will I get for a skill tag?

You will get min 10 points if you get a skill tag under the Digital Expertise section. 2
10. What is Skill Proficiency?
Skill Proficiency is the measure of expertise on a specific skill. Measured on 3 point rating scale. Skill Proficiency Levels
There are 3 proficiency levels - Beginner, Competent and Proficient. Proficiency levels can be
increase with a combination of 1. Knowledge, 2. Experience and 3. Expertise
Beginner
Has basic understanding of the skill. Has done
training or certifications but has minimal
Knowledge Experience Expertise experience.

- Trainings Taken - Skill specific Experience - Trainings Given

- Certifications - Accelerate projects done - Authoring on KShop Competent
- Recommendations by - Hackathon Winner
Manager (via iCount) - Endorsements from senior Has required experience and knowledge in the
managers skill and is able to guide others
- External Publication/ Research

Through a combination of gaining Knowledge, Experience and Expertise you can move the Proficient
next skill proficiency level. While all the above mentioned parameters are not required to be
completed – a single certification or recommendation is unlikely to contribute to level Considered skilled in application of the skills and
increase. A combination across Knowledge, Experience and Expertise is required. also develops others by giving trainings,
publishing papers, mentoring others etc.
Each level of the skill proficiency carries 5 points. However, if the skill is a digital skill, you can
get 10 points at the Competent level.

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11. What is Tag Proficiency?

• Tag Proficiency shows the expertise of a Tagged employee in a digital Skill tag.
• Applicable only for Tagged employees
• Measures expertise of an employee using a combination of Knowledge, Experience and Expertise Compass
• Increases as employee gain more “Knowledge”, “Experience” and “Expertise” in Skill tag
Now on
Knowledge Learning &
Experience Expertise Career

• Certification/Advanced certification • Trainings Given

taken in the tag • NSO experience
• Authoring on K-Shop
• • Recommendation by Manager for tag
Knowledge of other variants of the • Hackathon winner
tag (if applicable) on iCount
• Contribution to automation central
• Endorsement on Compass
Tag Proficiency Levels
• External Publications/ Contribution to
external forums
Rated on a 3-point rating scale

Tag Proficiency levels can be increase with a combination of 1. Knowledge, 2. Experience and 3. Expertise
While all the above mentioned parameters (mentioned in bullet points) are not required to be completed to increase
proficiency - a single certification or recommendation is unlikely to contribute to level increase. A combination across
Knowledge, Experience and Expertise is required.

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 FAQs cont.
12. How many points will I get for increasing my tag proficiency?
When you move from Beginner to Competent you gain 10 points and when you move from competent to proficient you will gain another 10 points.

13. How do I earn points in Specialization?

You can earn 10 points for completing a Tech-Manager certification and 30 points for a Tech Manager Skill tag.
You can also earn 70 points if you become a specialist and earning a Digital Specialist Skill tag (Digital Specialist Engineer or Digital Solution
Specialist –where 40 points are given for completing the learning paths and 30 points for reaching specialist billing criteria.

14. How many points will I get for client solutioning?

You can get DQ points by submitting DM approved BTN ideas and creating service store assets. You get 20 for digital and 10 for non digital idea.
The maximum number of ideas considered for DQ is 3.
You also get points for submissions to the service store. Points depend on stage of the Service Store element
Services - Labs -15 points, Incubate - 25 points, Graduate - 50 points
Solutions - Labs - 15 points, Incubate - 25 points, Graduate - 50 points

15. What does leading resilient teams mean? I don’t have a team currently.
Leading Resilient Teams is the measure of your ability to build a digitally ready and highly engaged team. You can gain DQ points by creating a
team with high DQ and consistently having a Pulse satisfaction score of >75%. In case you do not lead a team, you can look to increase your DQ in
other areas.

16. How many points can I get for leading resilient teams?
You can get 10 points by building a highly engaged team i.e avg >75% satisfaction score on Pulse (4 quarter rolling weighted average -
score*participation) and 20 points if your team’s DQ is 25% higher than the organization average.

17. How do I know what I should do to increase my Digital Quotient?

Learning and Career on Infyme app provides personalized suggestions on how to increase your Digital Quotient guiding you in your journey ahead.
Look to suggestions under the section – What more can I do?

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18. I am already working in the unit aligned to NSO (New service offerings), but still not skill tagged. When will I get the skill tag?
For bagging a Skill tag there are two main steps -1) Completing all the mandatory courses aligned to the skill tag and 2) 3 months of NSO
experience. You will be eligible to get the skill tag only if you satisfy both the conditions.

19. Is there any limit to the number of reskilling areas/Skill tags that one can take up?
There is no limit to the number of areas one can learn but an individual will get points in DQ only for 3 areas/reskilling . The areas where an individual
is scoring highest points will be considered

20. How frequently will my DQ be updated?

Skill Proficiency and Tag Proficiency will be refreshed daily. Digital Exposure scores will be refreshed every 2 weeks and Tag scores will be refreshed
once every month.

20. By how many points will my DQ increase if I just complete one reskilling certification from the Skill tag learning path?
All the mandatory certifications in the learning path for a skill tag area will have to be completed, only then DQ would increase by +10 points.

21. I have few endorsements on one of my Top 3 skills, but there is no increase in my DQ.
DQ will increase only if there is an increase in Proficiency level i.e. when someone moves from Beginner to Competent level or from Competent to
Proficient. A combination of knowledge, experience and expertise of a skill is required to increase proficiency level. Manager endorsements, advanced
certifications, publications can help in adding to knowledge, experience and expertise – which in turn can help in increasing skill proficiency.

22. I completed a skill certification recently but there is no increase in my DQ.

Check if the certification is aligned to your top 3 skills. DQ will increase only if there is an increase in Proficiency level i.e. when someone moves from
Beginner to Competent level or from Competent to Proficient

23. How can I score points in Value?

Contributions to Service Store in the form of “Platforms” will earn you DQ points. Points depend on stage of the Service Store element
Labs – 25 points, Incubate – 50 points, Graduate – 100 points

24. Why has my DQ decreased?

DQ can decrease under the following circumstances. A. change in top 3 skills – resulting in change of skill proficiency points, B. Expiry of certification
without a skill tag. C. Change in average DQ of team D. Change in rolling average of engagement score.
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25. I have completed many certifications, why doesn’t my DQ increase
If you complete learning path associated with reskilling in a skill tag areas – it can result in 10 DQ points. If they are any other certifications not
related to a skill tag reskilling set, then they are not guaranteed for DQ points. If the certifications are related to your top 3 skills, then they can
increase “Knowledge” aspect of your skills. DQ will only increase with increased in Skill Proficiency for skill related certifications. Please refer to skill
proficiency on slide 3. For certifications not related to the DQ framework – there will no increase to DQ.

26.I have done many trainings on LEX – but my Digital Exposure (reskilling) still says 0 points.
Only reskilling certifications of skill tag areas are considered for Digital Exposure section of DQ

27. Is the Digital Specialist career stream different from Tech Arch and Consulting?
Yes, it is a new career stream

28. I have received the email for a skill tag, but my points are not updated.
Please allow for 2-3 weeks for the points to be reflected in the system.

29. I have an external certification for my skills. Can that be considered for DQ points?
Yes. External certifications in the reskilling certifications of skill tag areas are considered for DQ points. You can upload your certifications for
validation on LEX.

30. I am unable to upload my certification on LEX

• Search for that certification in Lex using the search option provided
• Upload result - Upload your certification here
• The uploaded certificate will be verified by some set of verifiers
• Post verification, the certification will be added to the system
. You can also write to LEX SUPPORT for further help. lex-support@infosys.com

31. My Project experience is not updated on the system. How can I correct that?
Please raise an AHD with the IS team

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 FAQs cont.
32. How do I know what I should do to increase my Digital Quotient?
Learning and Career on Infyme app provides personalized suggestions on how to increase your Digital Quotient guiding you in your journey ahead.
Look to suggestions under the section – What more can I do?

33. I have a lot of experience, but my DQ score is low.

Please check the following
A. Are your skills updated on compass or learning & career? Please update (Refer to guide – how to update my skill profile)
B. Is your Experience updated? Please update them on Learning & Career (Refer to guide – how to update my skill profile)
C. Have you updated and uploaded your external certifications of your skills and skill tags?
D. Do you have external publications/white papers for your skills and skill tags? You can upload them on Compass/Learning&Career

34. I have completed recommended certifications for a skill tag area on Lex to increase my Digital Quotient score. but my score hasn’t
increased yet.
Each Each skill area reskilling certification has multiple learning paths etc. please check if you have completed all the mandatory courses required
for the certification. You can check this on Compass – against the skill tag names. The certification data refreshes about once in two weeks – you
should see in increase after that.

35. The Learning &Career link is not working.

Please turn on VPN and try again Learning and Career (infosysapps.com)

Please write to LearnandCareer@infosys.com for queries

Thank you
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