BSBCRT511 Develop critical thinking in others

Learner Instructions 2
Skills Test

Submission details

Students Name

Student ID

Group

Assessor’s Name

Assessment Date/s

Pre-Assessment Checklist

The purpose of this checklist

The pre-assessment checklist helps you determine if you are ready for assessment.
Your trainer/assessor must review the checklist with you before you attempt the
assessment task. If any items of the checklist are incomplete or not clear, your
trainer/assessor must provide relevant information to you to ensure you understand the
requirements of the assessment task. You must ensure you are ready for the
assessment task before undertaking it.
Section 1: Information for Students

Yes☐ Make sure you have completed the necessary prior learning before attempting
this assessment.

Yes☐ Make sure your trainer/assessor clearly explained the assessment process and
tasks to be completed.

Yes☐ Make sure you understand what evidence is required to be collected and how.

Yes☐ Make sure you know your rights and the Complaints and Appeal process.

Yes☐ Make sure you discuss any special needs or reasonable adjustments to be
considered during the assessment.

YES☐ Make sure that you have access to a computer and the internet.

YES ☐ Make sure that you have all the required resources needed to complete this
assessment task.

YES ☐ The due date of this assessment task will be provided by your Trainer/Assessor.

YES ☐ In exceptional (compelling and compassionate) circumstances, an extension to

submit an assessment can be granted by the trainer/assessor. Evidence of the
 BSBCRT511 Develop critical thinking in others

compelling and compassionate circumstances must be provided together with your

request for an extension to submit your assessment work.

YES ☐ The request for an extension to submit your assessment work must be made
before the due date.

Declaration (Student to complete)

YES ☐ I confirm that the purpose and procedures of this assessment task has been
clearly explained to me.

YES ☐ I confirm that I have been consulted about any special needs I might have in
relation to the assessment process.

YES ☐ I confirm that the criteria used for this assessment has been discussed with me,
as have the consequences and possible outcomes of this assessment.

YES ☐ I confirm I have accessed and understand the assessment information as

provided in YES College’s Student Handbook.

YES ☐ I confirm I have been given fair notice of the date, time, venue and/or other
arrangements for this assessment.

YES ☐ I confirm that I am ready for assessment.

Student Name: ____Gurvinder Singh__________________________________

Student Signature: ___________________________________ 

Assessment type:

 Skills Test - Develop critical thinking skills in others

Instructions provided to the student:

Assessment task description:     

BSBCRT511 Learner Instructions 2
Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 2 of 70
 BSBCRT511 Develop critical thinking in others

 This is the second (2) assessment task you must successfully complete to be
deemed competent in this unit of competency.
 This assessment task requires you to complete a skills test.
 You are required to develop critical thinking skills in others in this assessment
task.
 You will receive your feedback within 7 days of submission, and you will be
notified by your Trainer/Assessor when your results are available.
 You must attempt all activities of the skills test for your trainer/assessor to
assess your competency in this assessment task.
Applicable conditions:        
 This skills test is untimed and is conducted as an open book assessment (this
means you are able to refer to your textbook).
 You must read and respond to all the criteria of the skills test.
 You may handwrite/use computers to answer the criteria of the skills test.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the
task is Satisfactory or Not Yet Satisfactory.
 As you complete this assessment task, you are predominately demonstrating
your practical skills, techniques and knowledge to your trainer/assessor.
 The trainer/assessor may ask you relevant questions on this assessment task to
ensure that this is your own work.
Resubmissions and reattempts: 
 If you are unable to achieve a satisfactory result for this task on your first
attempt, two more resubmissions are permitted before you are deemed not yet
satisfactory in this task.
 You must speak to your trainer/assessor if you have any difficulty in completing
this task and require reasonable adjustments.
 For more information, please refer to YES College’s Student Handbook.
Purpose of the assessment:

The purpose of this assessment task is to assess your ability to develop critical thinking
skills in others in a range of contexts and industry settings.
 Skill to develop an environment for an organisation or work area that supports
the application of critical and creative thinking methods.
 Skill to identify critical and creative thinking concepts and approaches, and their

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 3 of 70
 BSBCRT511 Develop critical thinking in others

application to a workplace context

 Skill to facilitate relevant learning opportunities for others
 Skill to develop questions and prompt questioning to broaden knowledge and
understanding of the team member cohort
 Skill to monitor team skill development to develop recommendations on future
learning arrangements to be implemented in future planning.

Assessment task instructions

 The purpose of this assessment task is to assess your ability to develop critical thinking skills in
others.
 You will take on the role of the HR Manager.
 Your Assessor will take on the role of General Manager.
 Your Assessor will assign roles to staff members and students for each activity.
 You have the responsibility to manage the team members.
 For Activity 4 and 6:
o Your Assessor will supervise/observe the meeting
o You must complete meeting agenda, meeting minutes and associated templates
 You must use the templates provided to document your responses.
 You must follow the word-limits specified in the templates.
 Your Assessor must assess you using the performance checklist provided.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 4 of 70
 BSBCRT511 Develop critical thinking in others

Assessment Task 2: Skills Test

Case study

Online Media Solutions is a marketing and web development business based in Melbourne, Australia. From
idea to design, development and marketing, we achieve results for our clients and grow their business.

We have ventured into the web service industry to offer our superior and unique services to small
businesses and organisations. Our experience and expertise in web sales and e-commerce give us the
backing to provide solutions that are currently lacking in the market.

There is an all-time high demand for web development and marketing for small businesses with signs of
rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the
industry with no dominant provider.

The high costs of the projects and the focus on more prominent companies and organisations could be the
contributing factor as to why this market remains untapped. We have a system that will reduce the project
costs dramatically, giving us the opportunity to offer quality services at reduced prices.

Mission

Our professional team of specialists with industry expertise deliver solutions not only for leading brands but
also for non-profit organisations and innovative start-up businesses. We aim to reach success by providing
unique yet creative solutions to our customers that will elevate their online presence.

Our vision

Quality web solutions with a sound technical foundation that enable our clients to impress their customers
and improve their online image worldwide. We want to make our customers stand out in the online
environment and become the leading provider of online services for small and medium-sized businesses.

Keys to success

 We will offer quality web services to small businesses and organisations at affordable prices.

 Customised and tailored services.

 Establishment of alliances and partnerships with internet service providers and organisations
involved in computer consultancy
BSBCRT511 Learner Instructions 2
Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 5 of 70
 BSBCRT511 Develop critical thinking in others

Services offered

We offer the following services to our clients:

 Interface and Web Design Services 

o Web design 

o E-commerce 

o Web development 

o Responsive web design 

 WordPress Development Solutions

 HTML and CMS Development Services

 Coding

 Graphic Design

 Application development

 Online marketing

o Search Engine Optimisation

o Pay Per Click (PPC) Marketing

o Content marketing

o Social media marketing

o Online Email Marketing

 Copyrighting

o Content and Production Copyright

 Web hosting and support

Values

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 6 of 70
 BSBCRT511 Develop critical thinking in others

 Quality service to our clients

 Integrity and accountability

 Reliability

 Quality

 Innovation

 Respect

Strategic directions

The strategic direction of Online Media Solutions is to achieve its mission and vision through:

 Operational efficiency

 Engaging with customers through quality research and understanding supported by marketing
techniques

 Establishing a reputation for exceptional customer service and end to end solutions

 Supporting staff performance by offering ongoing training and professional development

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page 7 of 70
BSBCRT511 Develop critical thinking in others
 BSBCRT511 Develop critical thinking in others

Online Media Solutions commitment to develop critical and creative thinking

skills

Online Media Solutions is committed to develop critical and creative thinking skills of
the staff members. The organisation has staff development policy and procedures
and learning systems in place to ensure continuous improvement of staff members.

Staff Training and Development Policy (Critical thinking)

Purpose

Whilst the company employs skilled personnel to deliver quality services to clients,
the organisation recognises and plans for further training and development of all
staff with the view of improving critical thinking skills and values.

Through staff development, the company will train employees to get ready for
future leadership roles.

Policy

Staff engaged by the company are required to be proactive in their own

development and will be provided with opportunities to advance their own
development.

This will be achieved by:

 Undertaking of an initial Training Needs Analysis

 Creating a learning environment that encourages development in critical

thinking

 Providing opportunities to develop capabilities through undertaking training

 Monitoring and improving learning effectiveness

Staff employed by the company will have future leadership roles. This will be
achieved through:

 Formal and informal activities

 Providing validation and feedback on current critical thinking skills

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College
 BSBCRT511 Develop critical thinking in others

 A learning system for the organisation that clearly supports the application
of critical thinking methods

The employees are required to undertake an ongoing learning system to develop

critical thinking skills.

Training is to be undertaken by the HR Manager/Officer.

HR Manager/Officer will:

 Identify learning needs of employees and team members concerning critical

thinking skills by asking questions to identify knowledge gaps.

 Identify the potential formal and informal learning opportunities based on

the learning needs identified.

 Explain critical thinking concepts and approaches, and their application to a

workplace context and encourage questions and discussion from team
members.

 Develop a learning system for the organisation that supports the application
of critical thinking methods.

 Ask questions of self and others to broaden knowledge and understanding

of the team member cohort.

 Undertake monitoring activities of team skill development and apply

relevant legislation and organisation policies for the development of staff.

Improvement processes

By undertaking the monitoring activities of the team skill development, the

company will identify further improvement in critical thinking activities.

This will be done by:

 Monitoring team and individual performance to determine the type and

extent of any additional work-based support required to enhance critical
thinking

 Use feedback from individuals and teams to identify and introduce

improvements in future learning arrangements

 Incorporate areas identified for further improvement when undertaking

future planning

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Organisation’s existing learning systems

Online Media Solutions spends its finances on formal training, coaching and
mentoring to develop critical thinking skills in its staff members. The learning is
centred on individual and team improvement.

The organisation’s learning system to identify gaps or barriers to critical thinking and
make address them include the following steps:

 A training need analysis in conducted to identify gaps and barriers to critical

thinking skills

 A learning environment is created that encourages the development in critical

thinking

 Training and coaching opportunities are provided to develop critical thinking

skills

 Learning effectiveness is monitored on regular basis and improvements to the

learning system are made based on the analysis

Existing procedure to be used in critical situations

However, the company has provided a procedure for the managers to use in critical
situations. This includes the following steps:

 Step 1: This step is to identify the argument or the problem that needs to be
solved.

o Questions are asked to acquire a deep understanding of the problem.

o Open-ended to allow the chance to discuss and explore main reasons.

At this stage, the following questions need to be addressed:

 What is the problem?

 And why do we need to solve it?

 Step 2: Once the problem is identified, the next step is to understand the
situation and the facts aligned with it. The data is collected about the problem
using any of the research methods that can be adapted depending on the
problem, the type of data available, and the deadline required to solve it.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

 Step 3: This step continues the previous one to complete the understanding of
different facts and resources required to solve the problem by building a
linkage between the information and resources. Mind maps are used to
analyse the situation, build a relation between it and the core problem, and
determine the best way to move forward.

 Step 4: Once the information is collected, and linkages are built between it the
main problems; the situation is analysed to identify the situation, the strong
points, the weak points, and the challenges faced while solving the problem.
The priorities are set for the main causes and determine how they can be
addressed in the solution.

 Step 5: Once the problem is fully analysed, and all the related information is
considered; a decision is formed to solve the problem to take this decision into
action. If there are a number of solutions, they are evaluated and prioritised
using SWOT analysis to find the most beneficial solution.

Analysis of existing organisation’s learning system

Based on the analysis of organisation’s learning system, the following were the
identified gaps or barriers to critical thinking:

 There is no formal process in place to assess the critical thinking skills of the
staff members

 The existing organisation’s learning system doesn’t focus on communication

and interpersonal skills

Current situation and organisational objectives

“Online Media Solutions” has seen exponential growth in the last five years. Based on
the financial projections conducted, it is expected that the company will grow three-
fold in the next three years.

“Online Media Solutions” has the vision to promote the current employees to lead the
teams in future. The management has identified that critical thinking skills (including
analysis, synthesis, and evaluation) will be an important part of their job roles.

The management has selected three (3) staff members that have the potential to
become team leaders in near future. The management wants the HR
Manager/Officer to develop critical thinking skills in the employees.

The following are the objectives of “Online Media Solutions” related to the
development of critical thinking skills:

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

 To help employees engage in reflective and independent thinking.

 Develop analysis skills in the employees for critical situations.

 Reinforce problem-solving skills in the employees.

 Develop reasoning skills for day-to-day activities.

 Promote active learner rather than a passive recipient of information.

 Develop synthesis and evaluation skills to help the employees determine

whether the ideas, arguments and findings represent the entire picture and
are open to finding that they do not.

 Develop the ability to identify, analyse and solve problems systematically

rather than by intuition or instinct.

 Determine the importance and relevance of arguments and ideas.

 Recognise, build and appraise arguments.

 Identify inconsistencies and errors in reasoning.

 Approach problems consistently and systematically.

Your role

You are working as a HR Manager/Officer in Online Media Solutions. The

management wants you to develop critical thinking skills in the staff members.

As part of your job role, you have the following job responsibilities:

 Identify learning needs of employees and team members concerning critical

thinking skills by asking questions to identify knowledge gaps.

 Identify the potential formal and informal learning opportunities based on the
learning needs identified.

 Explain critical thinking concepts and approaches, and their application to a

workplace context and encourage questions and discussion from team
members.

 Develop a learning system for the organisation that supports the application of
critical thinking methods.

 Ask questions of self and others to broaden knowledge and understanding of

the team member cohort.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

 Undertake monitoring activities of team skill development and apply relevant

legislation and organisation policies for the development of staff.

 Delegate and confirm responsibilities for fulfilling work tasks

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Skills Test
This assessment task requires you to demonstrate skills to develop an environment
for an organisation or work area that supports the application of critical and creative
thinking methods.

To develop an environment for an organisation or work area that supports the

application of critical and creative thinking methods, you need to complete the
following activities:

 Activity 1: Identify critical and creative thinking concepts and approaches, and
their application to a workplace context

 Activity 2: Identify learning needs of individuals concerning critical thinking

skills

 Activity 3: Identify potential formal and informal learning opportunities

 Activity 4: Articulate key features of critical thinking concepts (including

analysis, synthesis, and evaluation) to team members

 Activity 5: Establish an environment that encourages the application of critical

and creative thinking

 Activity 6: Monitor and improve thinking practices

During the completion of these activities, you are required to demonstrate the
following skills:

 Skills to transfer and knowledge to staff and team development

 Skills to identify opportunities for improvement by evaluating own performance

and outcomes of learning processes.

 Oral communication skills to:

o Identify and articulate ideas and requirements clearly and persuasively

o Use techniques appropriate to audience and environment

o Use listening and questioning skills to participate in a verbal exchange

of ideas and elicit the views and opinions of others

 Research, analyse and evaluate textual information, from a wide range of

sources, to identify information relevant to systems that support critical
thinking and learning

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

 Use appropriate language and format appropriate to the audience and

purpose to develop complex strategies

 Teamwork skills to:

o Establish connections and building genuine understanding with a

diverse range of people

o Use inclusive and collaborative techniques to negotiate, influence and

elicit the views and opinions of a wide range of stakeholders

 Identify legal and regulatory responsibilities of own work

 Planning and organising skills to:

o Plan and implement systems and strategies to achieve organisational

goals, negotiating key aspects with others

o Adhere to staff development policies and procedures

The roles and their responsibilities: Relationships with stakeholders such as

team members and General manager

The assessment task requires you to communicate with a number of organisational

stakeholders. The main roles applicable to the assessment task includes: 

Role number 1: General Manager: The General Manager is the individual who
supervises or is in charge of the organisation. They belong of higher rank or status.
Their job role and responsibilities are:

 Assign a team to you to complete the project

 Assist you in understanding the task requirements

 Provide you information about job roles and responsibilities

 Supervise you completing the assessment task and requirements

Role number 2: Team members: The team members are student’s co-worker or
workfellow. They are associates that the candidate works with. Their job role and
responsibilities are:

 Assist you in completing the project on time

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

 Help you to research and identifying relevant information

 Participate in a healthy and open discussion

 Communicate and collaborate with you for each assessment activity

Note:

 The trainer/assessor will take on the role of General Manager.

 The trainer/assessor will assign team members to the student for each
activity.

 Each student will be assessed individually for all assessment activities.

Timeframe to complete the project:

Two weeks (You have two weeks to complete the project).

Task requirements:

 You will be assessed on your technical knowledge and skills to complete this
project

 You will be assessed on working in a team environment and meeting your job
role and responsibilities

 You must follow the instructions provided by the General Manager.

 All individuals must complete their role and assigned responsibilities and meet
the specified deadlines

 The task must be completed in the specified timeframe

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Activity 1: Identify critical and creative thinking concepts and approaches, and
their application to a workplace context

Activity description

This activity requires you to research models of critical and creative thinking and
identify critical and creative thinking concepts and approaches, and their application
to a workplace context.

You must use the template provided to document the creative thinking concepts and
approaches, and their application to a workplace context.

Critical thinking concepts and Application in the workplace (30-50

approaches (Any three) words each)

Accuracy in performing undertakings is

significant to avoid mistaken assumptions
precisions with different areas of a workplace.
Whenever rules are laid out for the
execution of undertakings, assumptions
are made and the viability of
circumstances and work performed are
assessed in view of these previously laid
out principles. To truly do well at this, you
really want accuracy.

Asking questions It also allows for FEW misunderstandings

and a greater sense of cooperation.
Approach: asking queries about the
overall situation. For instance, when a
problem is brought up in a meeting, the
more in-depth and original your questions
are, the greater the range of potential
solutions.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

It is crucial that information be checked

and verified before being introduced into
Checking information a work environment or even before new
systems are proposed. This will prevent a
project's or even a company's
foundations from being flimsy and false.

References (Any three):

Abrami, P. C., Bernard, R. M., Borokhovski, E., Wade, A., Surkes, M. A., Tamim, R
., & Zhang, D. (2008). Instructional interventions affecting critical thinking skills and
dispositions: A stage 1 meta-analysis. Review of Educational
Research, 78, 4, 1102–1134.CrossRefGoogle Scholar

Agarwal, R. & Day, A. E. (1998). The impact of the Internet on economic

education. Journal of Economic Education, 29, 99–110.CrossRefGoogle Scholar

Butler, H., Dwyer, C., Hogan, M., Franco, A., & Almeida, L. (2012). Extending the

validity of Halpern critical thinking assessments: Cross-national
applications. Thinking Skills & Creativity, 7, 112–121.CrossRefGoogle Scholar

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Performance Checklist

For Activity 1, your Assessor will look for evidence that you have:

a) Researched models of critical and creative thinking and identified critical and
creative thinking concepts and approaches, and their application to a
workplace context.

b) Researched, analysed and evaluated textual information, from a wide range of

sources and provided references.

c) Provided correct references.

d) Provided written responses concisely and to the point and addressed the
requirements.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Activity 2: Identify learning needs of individuals concerning critical thinking

skills

Activity context:
This activity requires you to identify the learning needs of the staff members by
asking questions to identify knowledge gaps.
The role of the employees will be allocated to the staff members/students by your
Assessor. These employees will be from a diverse workgroup.

 One will be a female.

 Two others will be males from different backgrounds.

To identify the learning needs, you are required to complete the following two parts:

Part A:
This part of the activity requires you to prepare a questionnaire to identify the
knowledge gaps concerning critical thinking skills. The questionnaire must:

 Include 8-10 questions that you will ask the employees to assess the gaps in
their critical thinking skills.
 Be based on the organisational objectives given in the scenario.
 Focus on broadening knowledge and understanding of the team member
cohort
 Be prepared using the template provided.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Questionnaire Template:

Questions

1. Q1. Tell me about a time when you had to convince your supervisor or team
to use an alternative approach to solve a problem

2. Tell me about a time when you needed to make a decision quickly

3. Describe one of the most difficult decisions you have had to make at
work

4.
How would you handle a situation where a colleague presented you with
a new or unusual idea?

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

5. How would you solve a disagreement among team members on how to

approach a project?

6. When solving a problem or completing a task, how do you determine

when you need help from others

7. How would you handle a situation where a colleague is having trouble

understanding your process or solution?

8. How would you handle a situation where you noticed your supervisor
made an error in a report or presentation?

9. How Would Your Perspective Be Different If You Were on the Opposing

Side?

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

10. Have you ever anticipated potential problems and developed steps to
avoid them??

Part B:
This part of the activity requires you to identify the knowledge gaps of the employees
concerning critical thinking skills.

To do so, you are required to:

 Arrange a one-to-one session with the employees.

 Ask them questions that you prepared in the questionnaire.
 Record their response in using the templates provided.
 Document the knowledge gaps based on their response.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Employee response template 1:

Employee name: Missy cooper

Date: 29/04/2023

Q1. Tell me about a time when you had to convince your supervisor or team
to use an alternative approach to solve a problem.
Response:
I regularly had to search for information within a company database and
create a spreadsheet with the results. Traditionally, this was a manual process, but I
discovered a way to automate it. I raised this new approach with my supervisor
by explaining the program we would need to use and showing them how the
process worked. I detailed how this automated method would save us time,
enabling us to move onto more important tasks.

Q2.
Tell me about a time when you needed to make a decision quickly?
Response:
One time, my manager had to leave the office an hour before a scheduled
presentation. We did not want to cancel the meeting with our clients, which meant
we had little time to determine who would take over presentation duties. Because I
spent so much preparing with my manager and had the best idea of the points they
wanted to make, we decided I was the best choice.

Q3.
Describe one of the most difficult decisions you have had to make at
work
Response:
I helped set up a new learning platform for a specific department. I also
asked our stakeholders, who participated in the meetings.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Q4. How would you handle a situation where a colleague presented you with
a new or unusual idea?
Response
:
I once collaborated with a co-worker on a project, and they suggested
taking a completely different approach than I usually took. I asked them to walk me
through their approach and explain how it has worked for them in the past. The
steps they suggested taking seemed easier than mine, so we decided to use their
method. As a result, we got the work done much faster.

Q5.
How would you solve a disagreement among team members on how to
approach a project?
Response:
"In a team situation where there are opposing viewpoints, I ask everyone
to present their idea and the reasoning behind it. Rather than just going by what is
popular, I have the team look at the evidence or logic to determine which choice is
the best for our needs. For example, I was on a team where there was
disagreement on how often we should hold meetings on project progress updates.

6.
When solving a problem or completing a task, how do you determine
when you need help from others
Response
I have realized that some situations require support from others. I will
make this decision when I recognize a task is too large to handle on my
own or when I need additional viewpoints on an issue to find a solution

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Q7. How would you handle a situation where a colleague is having trouble
understanding your process or solution?
Response
When I notice that a colleague is having trouble understanding my explanation, I
pause and ask how they are feeling so far. By doing this, I can learn.
where they began to get confused. Now I have a new starting point to build their
knowledge upon and can adjust my explanation to suit their needs. This may
require me to use visual aids or examples to relay the information or use language
that is less technical depending on the type of learner.

Q8.
How would you handle a situation where you noticed your supervisor
made an error in a report or presentation
Response
If I noticed a mistake in my supervisor's work, I would wait until I could
speak with them privately. I would then show them the mistake and offer to help
them fix it. I believe having the conversation in private shows my supervisor that I
respect them and their authority. My previous supervisors appreciated this honesty,
and my last manager even had me perform the final review of all their drafted
documents.

Q9.
How Would Your Perspective Be Different If You Were on the Opposing
Side?
Response
I was responsible for scheduling staff members. I knew that scheduling was
more complicated during the holiday season. To combat this, I established
procedures
for requesting time off during that period that enabled me to set schedules further
in advance. I also implemented a program that trained staff on how to complete the
responsibilities of different jobs, which provided flexibility in the event of last-minute
absences. As a result of these changes, I had a plan of action in place when
scheduling difficulties arose. Our team felt prepared and avoided productivity
disruptions.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Q10.
Have you ever anticipated potential problems and developed steps to avoid them?
Yes I have ,my develop step to avoid
Take the time to define the problem clearly.
Pursue alternate paths on "facts of life" and opportunities.
Challenge the definition from all angles.

Knowledge gaps:

Seek help from advisor to suggestion skill knowledge

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Employee response template 2:

Employee name: Sheldon cooper

Date: 28/04/2023

Q1. Tell me about a time when you had to convince your supervisor or team
to use an alternative approach to solve a problem

Response: When I'm faced with a problem, I typically start by doing research or
looking at examples of how this problem has been solved by others. From that
research, I'm able to decide which approach to solving the problem works best for
me and the organization. Then, I decide what actions need to be taken to solve the
problem, and I start putting the process into motion while communicating with my
managers and co-workers."

2. tell me about a time when you needed to make a decision quickly

Response:
to choose a specific example from your work history to demonstrate your
ability to be flexible while solving problems.

Q3.
Describe one of the most difficult decisions you have had to make at
work
Response:
I will consider if the positive thinking in terms of a positive outcome. If the positive
thinking, then it is worth pursuing and dealing with any negative effects as they

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

come.

Q4. How would you handle a situation where a colleague presented you with
a new or unusual idea?
Response
:
When I encounter an angry or unhappy customer, I start by approaching
the situation with a calm and helpful demeanor. I don't want to make them any more
upset. Then, I will try to discern what has caused them to be unhappy, getting all
the details necessary. Once I've figured out what is wrong.

Q5.
How would you solve a disagreement among team members on how to
approach a project?
Response:
I will problem-solving abilities can be assessed in three ways :presenting my with
certain hypothetical situations and asking the team how I would respond to them;
and by seeing how to apply problem-solving skills to different tests and exercises.

Q6.
When solving a problem or completing a task, how do you determine
when you need help from others
Response : my step are

Set some goals.

Brainstorm possible solutions.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Rule out any obvious poor options.

Examine the consequences.

Identify the best solutions.

Put your solutions into practice.

How did it go?

Q7. How would you handle a situation where a colleague is having trouble
understanding your process or solution?
Response:
I decided to ask the team members by conducting interviews and sending
out short surveys. After gathering this information, I was able to see that
employees didn't have a way to keep track of and organize tasks. I recommended
that the CEO implement a new project management system, and productivity
increased by 10% after implementation."

8.
How would you handle a situation where you noticed your supervisor
made an error in a report or presentation
"
Response:
First, I would ask my manager what features are most important and what the
company budget is. With this information, I would start to research productivity
software options that meet the minimum requirements within budget. In addition to
features and price, I would consider the software's ability to meet future needs as
well as customer reviews. Once I had a list of 5 or so options, I would narrow it
down to the top three with a top recommendation. I would present my
recommendation to my manager with a few points about why this option was best."

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Q9.
How Would Your Perspective Be Different If You Were on the Opposing
Side?
Response
I will Consider and counter opposing viewpoints in order to strengthen my team
argument. Counter these objections by showing the team that my position is more
reasonable than the opposing position. It is important to clearly, completely, and
respectfully state the opposing view.

Q10.
Have you ever anticipated potential problems and developed steps to
avoid them?
Response:
I am self-motivated; I have the initiative and the ability to work by myself.
or on a team and the willingness to work long hours if needed to get the job done.
Some additional qualities include good communication skills, loyalty to the
company I work for, reliability, integrity, and promptness and I am self-confidence.

Knowledge gaps:

Skills and knowledge gaps are successfully attaining goals.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Employee response template 3:

Employee name: George cooper

Date: 28/04/2023

Q1. Q1. Tell me about a time when you had to convince your supervisor or team
to use an alternative approach to solve a problem

Response:
If I noticed a mistake in my supervisor's work, I would wait until I could
speak with them privately. I would then show them the mistake and offer to help
them
fix it

Q2.
Tell me about a time when you needed to make a decision quickly

Response "I've experienced many changes previously. I handle the situation by

quickly coming up to speed on the changes and applying myself to make them a
success."
"I'm good at dealing with change because I'm flexible with my work and abilities.
I'm not afraid of learning new and difficult this. Tell me about a time when you had
to convince your supervisor or team to use an alternative approach to solve a
problem.

Q3 Describe one of the most difficult decisions you have had to make at
work

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Response ONCE, I've had to make was when I moved from my prior team to my
current team at work. I had spent two years working with my prior team and we had
accomplished a great deal during that time.

Q4. How would you handle a situation where a colleague presented you with
a new or unusual idea?
Response
Consider an instance in which you experienced a specific challenge with
a co-worker Speak objectively while explaining the premise of the situation Reflect
on the experience and take ownership of my own actions.

Q5.
How would you solve a disagreement among team members on how to
approach a project?
Response I would solve 5 Conflict Management Steps
 Speak to Team Members Individually. Start by having an informal one-on-
one with each team member involved in the conflict. ...
 Bring People Together.
 Ask the Wider Team for Ideas.
 Draw up a Plan.
 Follow up

Q6.
When solving a problem or completing a task, how do you determine
when you need help from others
Response : Problem solving skills and the problem-solving process are a critical part
of daily life both as individuals and organizations The 4-step Problem Solving
Method
 Develop a Problem Statement.
 Determine Root Causes.
 Rank Root Causes in Order of Importance.
 Create an Action Plan

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Q7. How would you handle a situation where a colleague is having trouble?
understanding your process or solution?
Response I am staying positive when faced with a disagreement at work can help
me. Maintain a good level of productivity, reduce my stress levels and increase the
chance. of a simple resolution. Even if the issue could potentially effect of me, try to
stay positive and put the matter into perspective.

Q8.
How would you handle a situation where you noticed your supervisor?
made an error in a report or presentation.
Response
:
I have spoken to a boss about an error, but only when I thought the error would
negatively impact the company.
I was unaware that the system was not easily accessible on employee computers.
During her daily "open office hours," I privately discussed the issue with my boss
and pointed out the effect these problems had on our ability to complete assigned
tasks. She was so glad I brought the issue to her attention that she put me in
charge of a task force that solved the error, resulting in increased productivity for all
employees.

Q9.
How Would Your Perspective Be Different If You Were on the Opposing
Side?
Response
:
Frist ,
listen anticipate what an opponent might say. When researching the topic, then,

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

don't limit yourself to sympathetic sources; find sources that disagree with me.

Q10.
Have you ever anticipated potential problems and developed steps to
avoid them?
Response :
for me, most interoffice conflicts can be resolved between the two people
involved, but there are some situations when a third party needs to be involved. If
the issue involves a disagreement about a project I have been working on together
with others, the other team members can probably provide feedback to help
resolve the conflict. If my co-worker is discriminating or harassing me in any way,
the company's management and human resources department typically need to be
involved.

Knowledge gaps:

Increased opportunities for growth and advancement

and Increased adaptability in the context of a rapidly changing environment

Performance Checklist

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

For Activity 2, your Assessor will look for evidence that you have:

a) Identified the learning needs of individuals in relation to critical thinking skills

b) Identified the learning gaps

c) Encouraged questions and discussion from team members

 Applied a range of communication strategies to encourage others to share
their knowledge and skills and reflect on the effectiveness of the interaction
 Established connections and building genuine understanding with a diverse
range of people

d) Provided feedback to team members to recognise and encourage individual

and team learning
e) Prepared a questionnaire which:
 Assessed the gaps in critical thinking
 Broadened knowledge and understanding of team member cohort
f) Correctly identified gaps or barriers to critical thinking
g) Participated in a verbal exchange of ideas and elicited the views and opinions
of others by listening and questioning
h) Taken audience, purpose and contextual factors into account when making
decisions about what to communicate with whom, why and how
i) Selected and used appropriate conventions and protocols when
communicating with diverse stakeholders
j) Used interpersonal skills to establish and build positive working relationships
with others
k) Presented information and opinions using language and non-verbal features
appropriate to the audience

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Activity 3: Identify potential formal and informal learning opportunities

This activity is a continuation of Activity 1.

This activity requires you to identify potential formal and informal learning
opportunities based on the knowledge gaps identified in Activity 1.
You must use the template provided to document your response.

Template: Potential learning opportunities

Potential formal learning opportunities (Any three)

1. Classroom
2. Web based training
3. Seminars

Potential informal learning opportunities (Any three)

1. viewing videos
2. performance support, coaching sessions and games.
3. self-study, reading articles

Performance Checklist

For Activity 3, your Assessor will look for evidence that you have:

a) Identified the potential formal and informal learning opportunities

b) Ensured formal and informal learning opportunities had the ability to address
the identified gaps

c) Provided documented responses concisely and to the point

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Activity 4: Articulate key features of critical thinking concepts (including

analysis, synthesis, and evaluation) to team members

Activity context:
The management wants to ensure that the employees selected are clear about the
key features of critical thinking concepts (including analysis, synthesis, and
evaluation) to team members.
They have asked you to arrange a meeting with them to discuss the key features of
critical thinking concepts and provide feedback to team members to recognise and
encourage individual and team learning

Description of the activity:

This activity is a continuation of Activity 2 and Activity 3.
This activity requires you to arrange a meeting with the staff members to articulate
the key features of critical thinking concepts (including analysis, synthesis, and
evaluation) to team members.
The role of the employees will be allocated to staff members/students by your
Assessor. These employees will be from a diverse workgroup.

 One will be a female.

 Two others will be males from different backgrounds.

Before the meeting, you need to:

 Prepare the meeting agenda using the template provided.

 Prepare a presentation (8-10 slides) that includes the following information:
o Critical thinking concepts and approaches
o Key features of critical thinking concepts (including analysis,
synthesis, and evaluation)
o Application of critical thinking concepts and approaches to the
workplace context
o How to recognise and encourage individual and team learning?

During the meeting, you need to:

 Greet the participants.

 Provide an overview of the objectives of the company.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

 Deliver the presentation.

 Discuss the critical thinking concepts and approaches and their key features.
 Looks for ways of establishing connections and building genuine
understanding with the employees.
 Encourage questions and discussions from the team members.
o Ask questions regarding their understanding of critical skills concepts
and approaches and their key features.
o How can they incorporate these features into leadership and
management?
 Provide feedback to team members to recognise and encourage individual
and team learning.

The employees will:

 Understand the critical thinking concepts and approaches and their key
features.
 Clarify the critical thing concepts
 Explain how they can incorporate critical thinking concepts and key features
into leadership and management.

Meeting agenda template:

Date/Time: 28/04/2023

Location: Room 2

Chairperson: CEO

Meeting Attendees: HR Manager

Full names and roles IT manager

Marketing Manager

Finance manager

Agenda Item/Topic Discussion/Outcomes Action Due

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Officer Date

Welcome Welcome and appologies ceo 28 april

Provide and intro to meeting Hr Manager 28 april

purpode
(Agenda item 1)

Topic?

Hr Manager 28 april
Application of critical
(Agenda item 2)
thinking concepts and
approaches to the workplace
context
Topic?

Discuss the critical thinking

and process Hr Manager 28 april

(Agenda item 3)

Topic?

Overall Summary
Summary Provide feedback to Hr Manager 28 april
team members to recognise
and encourage individual
and team learning.
Decision/s
Action/s if any
Ask questions
regarding their

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

understanding of critical
skills concepts and
approaches and their key
features into leadership and
management

Action/s if any

Next Meeting 3 months HR 28 april

time/date managers

Meeting closed at: 1400 HR Manager 28 april

Minutes are a true Approved/confirmed by HR Manager 28 april

and accurate record whom?
of the meeting
CEO

Meeting minutes template:

Minutes of Meeting 3 hours

Meeting Objective:
 Understand the critical thinking concepts and approaches and their key
features.
 Clarify the critical thing concepts
 Explain how they can incorporate critical thinking concepts and key
features.

Attendees:

HR Manager

IT manager

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Marketing Manager

Finance manager

Venue: Room 2

Date: 28 april 2023

No. Points Discussed Actions Target Date

Suggested

team and project

1 The project manager Within 3 months of
sponsors will
working with project ensure that risks ths meeting
are actively
identified
analyzed, and
managed
throughout the
life of the project.

Identify a
2 using critical thinking for Within 3 months of
problem or issue.
problem-solving at work Create ths meeting
inferences on
why the problem
exists and how it
can be solved
Collect
information or
data on the issue
through
research. worked
Or didn't work
Identify ways to
improve the
solution.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Once a
3 Observational skills are problem has Within 3 months of
the starting point for been identified, ths meeting
critical thinking are analytical skills
People who observant become
essential. The
can quickly sense and
ability to analyse
identify a new problem. correctly.

Communication skills are Information

4 Within 3 months of
important when it comes about the
time to explain and problem are ths meeting
discuss and issues important. This
also often
their possible solutions
includes
with colleagues and other
gatherng
stakeholders.
unbiased
research, asking
relevant
questions about
the data to
ensure its
accurate and
assessing the
findings
objectively.

Signature of attendee 1:
IT manager
Signature of attendee 2:
HR Manager
Signature of attendee 3:
Finance Manager
Signature of attendee 4:
Marketing Manager

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Performance Checklist

For Activity 4, your Assessor will look for evidence that you have:

a) Articulated key features of critical thinking concepts (including analysis,

synthesis, and evaluation) to team members in a way that is easily understood
by diverse learner groups
 Used techniques appropriate to the audience and environment
 Elicits the views and opinions of others by listening and questioning

b) Encouraged questions and discussion from team members

 Applied a range of communication strategies to encourage others to share
their knowledge and skills and reflect on the effectiveness of the interaction
 Established connections and building genuine understanding with a diverse
range of people

c) Provided feedback to team members to recognise and encourage individual

and team learning
d) Taken audience, purpose and contextual factors into account when making
decisions about what to communicate with whom, why and how
e) Selected and used appropriate conventions and protocols when
communicating with diverse stakeholders
f) Used interpersonal skills to establish and build positive working relationships
with others
g) Presented information and opinions using language and non-verbal features
appropriate to the audience

Activity 5: Establish an environment that encourages the application of critical

and creative thinking

This activity is a continuation of Activity 1 to Activity 4.

This activity requires you to establish an environment that encourages the application
of critical and creative thinking. To do so, you are required to develop two (2) learning
systems/processes.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

The learning systems/processes must be based on the following:

 Analysis of the organisation’s objectives and existing processes/systems

(given in the scenario)
 Analysis of resources and barriers to critical thinking methods
 Individual and group input/feedback (based on outcomes of activity 1 and 4)
 Research and analysis of information about learning systems

The learning system/processes must include the following information:

 Objectives of the learning system

 Procedures to maximise individual and team access to learning opportunities
 Gaps/barriers to critical thinking
 Two (2) learning systems used in other organisations and contexts
 Tasks and opportunities for team members to apply critical thinking skills
(including analysis, synthesis, and evaluation) to workplace problems.
Document:
o Training method/Tasks and opportunities
 The training method/tasks must focus on critical thinking skills,
including analysis, synthesis, and evaluation.
o Description of training method/Tasks and opportunities
o Critical thinking skills focused
o Roles and responsibilities
 Ideas and options to ongoing testing, exploration and challenge

You must use the “Learning system template” provided to prepare the learning
system.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

Learning system template 1

Learning system

Objectives of the learning system (20-30 words)

Enhance the quality of learning and teaching.

Meet the learning style or needs of students.
Improve the efficiency and effectiveness.
Improve user-accessibility and time flexibility to engage learners in the
learning

Procedures to maximise individual and team access to learning opportunities (30-

50 words)

A mentoring program is where experienced team members work closely with

newer,
less experienced employees and pass down their knowledge. This helps to
develop
important skills. It also ensures that you retain valuable knowledge which has been
learned through years of experience, which could be completely lost if those
employees
left the business, such as through retirement.

Gaps/barriers to critical thinking (Any three)

1. identify environmental problems, evaluate problem-solving strategies

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

2. demonstrate the ability to evaluate, integrate, and apply appropriate information

From various sources to create cohesive, persuasive arguments, and to propose
design concepts
3.describe the research process in social
interventions and evaluate critically the quality of
research by others.

Two (2) learning systems used in other organisations and contexts

 Training face to face

 Online Learning

Tasks and opportunities for team members to apply critical thinking skills
(including analysis, synthesis, and evaluation) to workplace problems

Training Description Critical thinking skills Roles and

method/Tasks focused responsibilities
and
opportunities

On job On the job training, Brain Storming HR manager

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

oriented also known as OJT,

is a hands-on
method of teaching

Training Knowledge and Be a problem solver HR manager

methods competences needed
for employers to
perform a specific job
within the workplace.

Simulation  Simulation  Technical and HR manager

Methods involving real functional
people expertise
operating real training
systems.
Involve  Problem-
individuals or solving and
groups. decision-
making skills.
 Virtual
simulations  Interpersonal
involving real and
people communication
operating skillsor team
simulating based
systems. competnces.

 Constructive
simulations
involving

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

simulated
people
operating
simulating
systems.

Knowledge An AI based on that A knowledge base is HR manager

based Method uses information a library of information
from various sources about our product or Marketing
to generate new service it helps manager
knowledge to help customers find
people make answers to the
decisions. problems on their
own.

Ideas and options to ongoing testing, exploration and challenge (Any three)

1.Learners will write sentences that demonstrate correct use of commas,

semicolons, and periods.
2. Learners will use apostrophes when, and only when, needed.
3. Learners will use double and single quotation marks correctly in quoted material

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Learning system template 2

Learning system

Objectives of the learning system (20-30 words)

Learning objectives can include 3 components: performance, conditions, and

criteria. Performance All SMART learning objectives contain a
performance component. The performance statement describes what the
learner will know or be
able to do in specific, measurable terms. The statement should contain an
action
verb

Procedures to maximise individual and team access to learning opportunities (30-

50 words)

1. Demonstrate the ability to critically evaluate visual solutions.

2. Demonstrate competency in using terminology of the discipline.

3. Demonstrate competency in visual skill sets and tools.

4. Demonstrate conceptual development, creative thinking and visual problem

solving.

5. Demonstrate an appreciation for the historical framework regarding principles

and

purposes of visual works.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Gaps/barriers to critical thinking (Any three)

1. Faster Employee Training.
2. Improved Employee Retention.
3. Better Employee Performance & Productivity.

Two (2) learning systems used in other organisations and contexts

1. staff will be a sense of accomplishment, a positive attitude towards work

and increased confidence.

2. Staff must know how to work with people (both other staff and clients) from
culturally diverse backgrounds and those with special needs.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Tasks and opportunities for team members to apply critical thinking skills
(including analysis, synthesis, and evaluation) to workplace problems

Training Description Critical thinking Roles and

method/Tasks skills focused responsibilities
and
opportunities

Industry or Product knowledge is Teach sales Marketing manager

product when sales rep has a professionals to
knowledge complete understand their
online course understanding of the customers
product they are needs.
selling.

Leadership Knowledge Cultivate a of HR manager

online Course leadership IS defined triad awareness
as a whereby process onward an
an individual other
focus, focus on
supports group
others. And an
members in Learning
outward focus.
processes needed to
Focusing inward
attain group OI
and focusing
organizational goals.
on others helps
leaders cultivate
emotional
intelligence.
Focusing
outward can
improve them
ability to devise
strategy,
innovate, and
manage

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

organizations.

Service online Learn customer Humanizes our HR manager

course service best company our for
practices, whether a customers and
customer service cements better.
professional, and long-term
manager, or work relationships.
with customers m Empathy should
career. Acquire skills be at the heart
in communication, of any business
contact centers, CRM venture.
software, and more. customer
that humanizes our success
company our for strategy Is an
customers and effective way
cements better. and improve to
long-term customer
relationships. retention.
Empathy should be at
the heart of any
business venture.
customer success
strategy Is an
effective way improve
to customer retention.
service.

Time Time management is The key to HR manager

Management the process of success is to
Online course organising and know the
planning how to deadlines and
divide your time set reminders.
between different
things,

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Ideas and options to ongoing testing, exploration and challenge (Any three)

1. Unit Testing.
2. Conduct brainstorming
3.Software testing course certification

BSBCRT511 Learner Instructions 2

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To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Performance Checklist

For Activity 5, your Assessor will look for evidence that you have:

a) Researched, analysed and evaluated textual information, from a wide range of

sources, to identify information relevant to systems that support critical thinking
and learning

b) Followed organisational policy and procedures

c) Ensured organisational procedures maximise individual and team access to

learning opportunities
d) Correctly identified gaps or barriers to critical thinking
e) Researched and analysed information about learning systems in other
organisations and contexts
f) Set tasks and created opportunities for team members to apply critical thinking
skills (including analysis, synthesis, and evaluation)
g) Exposed ideas and options to ongoing testing, exploration and challenge

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Activity 6: Monitor and improve thinking practices

Activity context:

The management team wants to give opportunities to the employees to demonstrate

their critical thinking skills.

They want the members to demonstrate critical thinking skills and have asked you to
monitor their critical thinking skills.

Description of the activity:

This activity requires you to monitor the learning effectiveness of critical skills
developed by selected employees.

Your trainer/assessor will arrange two teams. Each team will have four (4) members
and the employee selected will lead the team.

 Team A will discuss within the team how they can adopt a rational, analytical
and evidence-based approach to investigate a conflict
 Team B will think of a new marketing campaign slogan to promote the
services offered by the company.

Your trainer/assessor will allocate the role of team members to students/staff

members.

Each team will have 15-20 minutes for the discussion. You will monitor the
performance of the team members and evaluate their critical thinking skills.

When monitoring the activities of team skill development, you are required to:

 Cross question the teams based on the solutions they provide and ask for the
reasoning behind the solutions.
 Check if the solutions comply with the relevant legislation.
 Ask how they applied the critical thinking concepts and features.
 Apply staff development and training policies for the development of staff.
(provided along with this unit)
 Ask questions of self to broaden knowledge and understanding of the team
member cohort.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

After monitoring the activities, you are then required to:

 Provide feedback to team members on the performance of tasks

 Request team members and team leader to provide their feedback regarding
the following:
o How can critical thinking activities be further improved?
o What other activities can be incorporated in day-to-day activities to
improve critical thinking?
 Document future learning arrangements to provide additional support to the
team members using the feedback gathered
 Evaluate own performance and outcomes of learning processes and
document opportunities for improvement
 Complete the template provided

You must use the template provided to document your response.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Monitoring template:

Cross questioning from team members on the solution and their reasoning

Team A:

Question:
Have you ever been a project leader in a team? How did you
handle/face issues?

Reasoning

I have handled and resolved various problems while managing group

projects. To resolve problems, I gathered data and relevant facts, determined root
causes, spoke with team members, and developed solutions that presented as
suggestions. I always tried to help team members see the solution that I felt were
self.

Team A:

Question:
Tell us about your experience working with peers. How did it go? Have you
ever faced difficulties and disagreements?

Reasoning

I feuded with a colleague while I worked at

our organization

BSBCRT511 Learner Instructions 2

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Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

as in the team. Even

though we disagreed about any conflict, I worked with my colleague to resolve the
problem. To do so, I communicated openly with him or her and agreed to
compromise
and modify my behavior. The most effective way to resolve a problem is through
open
communication. While discussing the problem with my colleague, I respected his or
her
perspective and listened attentively.

Did the solutions comply with relevant legislation?

Yes, it did By set of controls and processes that allows organization to operate in
accordance with contractual, statutory, and regulatory requirements regarding the
use of operation.

How the teams applied critical thinking concepts and features?

Team A:

There are various critical thinking strategies that I can learn and share with
team. This includes being aware of how I and others think, analysing what
someone says or does, using evidence-based reasoning, identifying what isn't
stated, and debating questions and answers.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

Team B:

When resolving problems among team members, I typically meet with them.
individually and collectively to collect facts and propose a compromise. I typically
try to maintain an objective perspective and not involve myself in the conflict itself.
However, on one occasion I felt compelled to take sides in a disagreement and
directly reprimand a subordinate for breaking with company protocol and ignoring
project guidelines. The subordinate quit the next day. If faced with a similar situation
today, I'd try to find a less confrontational solution.

How was the team cohort?

Team A:

Having clear goals in common is at the heart of

teamwork. This goal, in addition to helping to have
a clear direction of work. It also helps to work more efficiently as well. Because a
clear
goal will let us know what the outcome will be. what are we doing What methods or
adjustments must be made in order to reach the goals you have set.

Team B:

Support each other: Support each other ready to help others or other duties in the
team to get the job done at the same time it's not someone else.

Improvements required in critical thinking activities (Any two)

BSBCRT511 Learner Instructions 2

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Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
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 BSBCRT511 Develop critical thinking in others

.Defining the problem means defining the issue based on information Arguments to
define a problem The definition of a problem is the starting point for critical thinking.
because it encourages people to become aware of the problem Arguments for
Reasonable Answers

Other activities that can be incorporated in day-to-day activities to improve critical

thinking (Any two)
Always practicing critical thinking. will allow learners to use reasoning to
consider carefully would make a generous person can accept opinions that are
different from their own They are also known to find solutions to problems by
searching for knowledge. make a person with extensive knowledge With these
qualities, students can apply critical thinking processes in their daily lives.

Inspection and improvement (Refinement) after the problem has been solved.
Make sure that this method produces accurate results. Problem solvers must
verify that the algorithms they created correspond to the details of the
problem, including inputs and outputs, to ensure that the inputs in all cases can
be accurately and completely supported. At the same time, methods need to
be improved in order to achieve the best results.

Identified areas of further improvement (Any two)

operational review
The key to improving productivity is Eliminating unnecessary work by checking that
in the workflow Are there any wasted parts? Can any steps be eliminated? Also
known as increasing the efficiency of the work itself. Many times, improvements in
operational efficiency are linked to improvements in productivity at the same time.

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

The most important thing in an operational review is to have a proper

understanding of the overall picture and process of the work. Most of the time,
there are measures to address the blind spots that cause waste that we can easily
find, but the issue is the blind spots that are hard to find. The most important thing
in this method is to find your hard-to-find blind spot and fix it.

Try to motivate employees.

believe that the more motivated the employees to work the greater the chances of
increasing productivity per hour, the better. Although the workflow and content of
the tasks are the same. But should expect better performance. and changes that
can occur rapidly Easiest Motivation It is to improve employee compensation such
as raising compensation, benefits or adding holidays, etc. However, before
increasing the company's expenses. Might need to use a little technique. such as
giving additional bonuses if able to produce results from increasing work efficiency,
etc.

References

https://www.skillsyouneed.com/ips/questioning.html
Top Time Management Courses - Learn Time Management Online | Coursera
www.coursera.org
Time Management: Online Courses, Training and Tutorials on LinkedIn Learning
www.linkedin.com
How to Conduct a Training Needs Analysis | How To | Tools | XpertHR.com
www.xperthr.com
10 Essential Critical Thinking Skills (And How to Improve Them) | Indeed.com
www.indeed.com
10 Informal Learning Examples | EdApp Microlearning
www.edapp.com
The impact of formal and informal learning on employability
ris.utwente.nl
How to Close the Skills Gap Widened by COVID-19
emeritus.org

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Performance Checklist

For Activity 6, your Assessor will look for evidence that you have:

a) Monitored team and individual performance to determine the type and extent
of any additional work-based support required to enhance critical thinking

b) Used feedback from individuals and teams to identify and introduce

improvements in future learning arrangements
c) Incorporated areas identified for further improvement when undertaking future
planning
d) Followed organisational policy and procedures
e) Cross questioned team members
f) Asked questions relevant to the discussion
g) Analysed if the solutions discussed complied with the legislative requirements
h) Provided feedback to the team members and gathered feedback on critical
learning concepts
i) Evaluated own performance and outcomes of learning processes and
documented opportunities for improvement
j) Taken audience, purpose and contextual factors into account when making
decisions about what to communicate with whom, why and how.
k) Selected and used appropriate conventions and protocols when
communicating with diverse stakeholders
l) Used interpersonal skills to establish and build positive working relationships
with others
m) Presented information and opinions using language and non-verbal features
appropriate to the audience

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page
 BSBCRT511 Develop critical thinking in others

Candidate: I declare that this work has been completed

by me honestly and with integrity and that I have been Signature:
assessed in a fair and flexible manner. I understand that ___________________
the Institute’s Student Assessment, Reassessment and
Repeating Units of Competency Guidelines apply to
Date: _28___/__05___/_2023
these assessment tasks. ____

BSBCRT511 Learner Instructions 2

Version: 1.2
Implemented: 2nd July 2021
To be reviewed: 2nd July 2023
Responsibility: Operations Manager
RTO Code: 0249, CRICOS Provider Code: 03282E
© MVJ Enterprises Pty Ltd t/a Perth College of Beauty Therapy, YES College Page